The company treat people like queens they also give you a discount if you don’t have much they are really doing a great job there cars are in good , excellent condition
Location
Switch locationGreen Street 55, 94111 San Francisco, California, US
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See what reviewers are saying
I rent from the same owner 95% of the time, his cars are always clean and easy to find. The owner is very responsive, and I never have an issue with his rentals. The app is very easy to use, I would r... See more
Company replied
The new Getaround app was kinda buggy and looked like it didn't start my trip until I was already driving and then didn't look like it ended. I locked the doors got the confirmation message that my... See more
Company replied
Love Getaround. So much better than having to go to the airport to rent a car. There are always cars close to home, prices aren’t cheap but appropriate. So thankful that it exists, super convenient fo... See more
Company replied
Company details
Written by the company
Social carsharing: Rent cars by the hour from people around you. Start renting out yours today and earn cash.
Contact info
Green Street 55, 94111, San Francisco, California, United States
2.9
Average
665 reviews
Asks customers to review
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Reply from Getaround - USA
Hi Hayden,
Thank you for taking the time to share with us your valuable feedback! We're happy to have you as part of the Getaround community and that you've had a positive experience with us. We are always working hard to better our product and services, and appreciate your feedback.
Convenient, easy to use.
My first time using Getaround and it couldn't have gone more smoothly. Picked it up a half a block from my house. The truck was pretty clean and ran reliably. Will definitely use again.
April 21, 2024
Reply from Getaround - USA
Hi,
Thank you for taking the time to answer our survey and for providing us with your valuable feedback. It warms our hearts to hear that you're happy with our service! We will definitely continue to do our best to keep it that way.
Thank you for being a part of our car-sharing community!
Best,
Reply from Getaround - USA
Hi Arturo,
Thank you for sharing the love for Getaround. We're happy that you're happy, and we'll work hard to keep it that way!
Could’ve been better
It’s was ok. I expected the agent to be more understanding of exactly how filthy the car was that I rented. I didn’t have time to change cars so I didn’t have a choice to drive it. Also, I think it’s awful that I was charged to verify my license when I had already been using Getaround for almost a decade. It was Getaround’s decision to change platforms, why charge the customers?
April 17, 2024
Reply from Getaround - USA
Thank you for your review. We're sorry to hear that we did not meet your expectations. If you believe that there were charges that were made in error, please submit a support ticket and our Customer Support Team will be happy to review. We are always working hard to better our product and services, and appreciate your feedback.
Reply from Getaround - USA
Hi Megan,
Thanks for your feedback! We're so glad to hear you had a positive experience with us! We'll definitely continue to work hard to keep our valued customers happy with our product and service!
Takes a while to Check into the car.
Should let renters know clearly how long it takes to check into the car. Lots of pictures need to be taken. Same as for checking out. So folks in a rush or hurry need to take that into consideration.
And pictures of the car should be updated. There were lots of cosmetic issues with my rental. Plus inside wasn't really clean.
Plus let renters 1st time renters know where to find the key. Had to call the owner.
April 20, 2024
Reply from Getaround - USA
Thank you for your review. We take all feedback seriously and use it to better our product and services. The pickup and return instructions are included in the confirmation email and include the key location. We are always working hard to better our product and services, and appreciate your feedback.
Horrible service
Horrible service. I booked a car that had a problem. We had to pay to add air, drive back after 1h30min drive and book another car somewhere else. They promised a full refund and $20 credit over the phone. I never got the full refund. I got charged for fuel and extra mile I never did. Had to involve my bank. You cannot contact anyone over the phone once your reservation ended. STAY AWAY
April 15, 2024
Reply from Getaround - USA
Thank you for your review. We're sorry to hear that we did not meet your expectations. If you believe that there were charges that were made in error, please continue to work with our Customer Support Team toward resolution. We are always working hard to better our product and services, and appreciate your feedback.
Good experience
I like the price. The car was clean. Next time I will try to get one a little closer to my AirBB
April 10, 2024
Reply from Getaround - USA
Hi,
Thank you for taking the time to answer our survey and for providing us with your valuable feedback. It warms our hearts to hear that you're happy with our service! We will definitely continue to do our best to keep it that way.
Thank you for being a part of our car-sharing community!
Best,
Love Getaround
Love Getaround. So much better than having to go to the airport to rent a car. There are always cars close to home, prices aren’t cheap but appropriate. So thankful that it exists, super convenient for non car owners like me in Chicago.
April 14, 2024
Reply from Getaround - USA
Hi,
Thank you for taking the time to answer our survey and for providing us with your valuable feedback. It warms our hearts to hear that you're happy with our service! We will definitely continue to do our best to keep it that way.
Thank you for being a part of our car-sharing community!
Best,
Good job Get around
Good job Get around! Customer service and the car provider. Until next time!
April 14, 2024
Reply from Getaround - USA
Hi,
Thank you for taking the time to answer our survey and for providing us with your valuable feedback. It warms our hearts to hear that you're happy with our service! We will definitely continue to do our best to keep it that way.
Thank you for being a part of our car-sharing community!
Best,
I’ve been using Getaround for years
I’ve been using Getaround for many many years. You recently updated your app/website causing me to start all over as though I am a new client. My prior renting record was not available to me, which was an issue for me. A problem for me is that It’s difficult to connect with your customer service people. Because you don’t have a telephone number available for me to call. Everything is done by email, and that can take a few days to connect. On a positive note when things go smoothly your service is great.
April 17, 2024
Reply from Getaround - USA
Hello,
Thank you for your feedback.
The Contact support button is available once you have an active rental. You may contact us through the application during our operational hours from 4:00 AM to 10:00 PM. Regarding your account, we are constantly striving to improve our services. We welcome your feedback and suggestions via https://getaround.com/contact.
Have a nice day.
Kind regards,
Car was very stinky with cigarette…
Car was very stinky with cigarette smoke, had to return early for this reason, so lost money on that. There was a decent amount of frame damage spots to the car and the engine light was on, so safety was a concern.
April 14, 2024
Reply from Getaround - USA
Hello, thank you for your message.
We're very sorry to hear that you are unhappy with your experience using Getaround. We are constantly striving to improve our services, we welcome your feedback and suggestions via https://getaround.com/contact.
overall helpful but took too much back…
overall helpful but took too much back and forth
April 13, 2024
Reply from Getaround - USA
Hi,
Thank you for taking the time to answer our survey and for providing us with your valuable feedback. It warms our hearts to hear that you find our service helpful!
Thank you for being a part of our car-sharing community!
Best,
Availability at a fair price and close…
Availability at a fair price and close distance. Transparency and ease of use. Efficient and prompt communication.
April 16, 2024
Reply from Getaround - USA
Hi Kirubel,
Thank you for sharing the love for Getaround. We're happy that you're happy, and we'll work hard to keep it that way!
Not sold as of yet ..
I'm new to Get around and so far I'm not thrilled. Mechanical issues with the app as well as a Prius that wouldn't start yesterday. So far not so good but we'll see if things improve. So far, not very impressed with the service unfortunately
April 16, 2024
Reply from Getaround - USA
Hi Scott,
Thank you for your review. We're sorry to hear that we did not meet your expectations. We are always working hard to better our product and services, and appreciate your feedback.
Getaround Devotee!
I have been a Getaround fan for a while now - have booked cars from various locations throughout San Francisco. The support staff at the help lines are very helpful and make certain any concerns are addressed and resolved - they follow-up to make certain everything is OK. Really appreciate Getaround, and all that it offers!
April 15, 2024
Reply from Getaround - USA
Hi Bernadine,
Thank you for taking the time to share with us your valuable feedback! We're happy to have you as part of the Getaround community and that you've had a positive experience with us. We are always working hard to better our product and services, and appreciate your feedback.
Excessive fees
Excessive fees - insurance and extension fees that were double/triple normal hourly rate.
April 12, 2024
Reply from Getaround - USA
Thank you for your review. We're sorry to see that our pricing or fees did not meet your expectations. Our pricing is in line with our competitors and marketplace, but we are always working on improving the app and service, and value your feedback.
Reply from Getaround - USA
Hi Alfred,
Thanks for your feedback! We're so glad to hear you had a positive experience with us! We'll definitely
continue to work hard to keep up the five-star service and keep our valued customers happy with our product and service!
Worst car rental experience
There was no button in the app to lock/unlock the car. There was also no instruction for finding the car key (the key was not behind the sun visor). The owner did not reply to my message in time.
I had to call GetAround EVERY TIME to lock/unlock the car.
April 14, 2024
Reply from Getaround - USA
Thank you for taking the time to provide us with your valuable feedback. We take all feedback seriously and use it to better our product and services. We're sorry to hear about your experience. We have noted your feedback points and have shared them with our internal team for further review.
another bad experience
another bad experience - you need a team on the ground to go check this host cars -they're dirty, the driver's side door didn't open. and the location itself is being used by local prostitutes at nite and there are condoms on the ground around the cars - are the cars themselves being used for that purpose?
April 14, 2024
Reply from Getaround - USA
Thank you for taking the time to provide us with your valuable feedback. We take all feedback seriously and use it to better our product and services. We're sorry to hear about your experience. We have noted your feedback points and have shared them with our internal team for further review.
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