The company treat people like queens they also give you a discount if you don’t have much they are really doing a great job there cars are in good , excellent condition
Location
Switch locationGreen Street 55, 94111 San Francisco, California, US
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See what reviewers are saying
I rent from the same owner 95% of the time, his cars are always clean and easy to find. The owner is very responsive, and I never have an issue with his rentals. The app is very easy to use, I would r... See more
Company replied
The new Getaround app was kinda buggy and looked like it didn't start my trip until I was already driving and then didn't look like it ended. I locked the doors got the confirmation message that my... See more
Company replied
Love Getaround. So much better than having to go to the airport to rent a car. There are always cars close to home, prices aren’t cheap but appropriate. So thankful that it exists, super convenient fo... See more
Company replied
Company details
Written by the company
Social carsharing: Rent cars by the hour from people around you. Start renting out yours today and earn cash.
Contact info
Green Street 55, 94111, San Francisco, California, United States
2.9
Average
665 reviews
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Do not recommend this company
Do not recommend this company. I could not use the service because the owner did not pay the garage fees. I would be eligible for a full refund per the refund policy: "The owner was unable to fulfill the rental (unavailable, wanted to cancel)." It's been 8 days and the company is still "reviewing my refund request".
April 7, 2024
Reply from Getaround - USA
Hello, thank you for your message.
We're very sorry to hear that you are unhappy with your experience using Getaround. We are constantly striving to improve our services, we welcome your feedback and suggestions via https://getaround.com/contact.
Common ground
No support. I had run in to some phone trouble. Would not charge. Only on a wall plug. At a slow charge. I tried texting, email on the app. I know some one can lock the car. I needed little more time. So I got an extra two hours. I text owner. Informing them about the trouble with the phone. I received a text message a hour late that I was still need to check out the car. If I was informed right away I could of went when my phone turned back on. Checked in before the 30 min window. The car was. This is the 2nd. Time trying to contact someone still no reply. I returned the car cleaner, more gas. Then I received it. Thank you
April 10, 2024
Reply from Getaround - USA
Thank you for your review. We're sorry to hear that we did not meet your expectations. If you believe that there were charges that were made in error, please submit a support ticket and our Customer Support Team will be happy to review. We are always working hard to better our product and services, and appreciate your feedback.
much more expensive than it used to be!!!
Since Getaround re-launched their app for IL the prices have increased substantially- there is a booking fee that seems indiscriminate and adding 30 min to the end of your booking is MUCH more expensive then it used to be and you can only do it in 30 min increments.
April 13, 2024
Reply from Getaround - USA
Hi Jenna,
Thank you for your review. Our pricing is in line with our competitors and marketplace. You can also extend your rental provided that the car is available. We are always working on improving the app and service and value your feedback.
Price was reasonable
Price was reasonable; car was as represented, check-in process and communication worked well.
Only disadvantage is need to arrange transport to location.
April 10, 2024
Reply from Getaround - USA
Hi Nancy,
Thank you for your review. We take all feedback seriously and use it to better our product and services. We have noted your feedback points and have shared them with our internal team for further review.
We're happy to have you as part of the Getaround community!
Deceitful
Emailed and told me one thing and did the totally opposite. It's all good, I can take my business, elsewhere.
April 13, 2024
Reply from Getaround - USA
Thank you for your review. We take all feedback seriously and use it to better our product and services. We're sorry to hear about your experience. Please continue to work with our customer support team for assistance should you still have any outstanding issues as we'll be happy to resolve them with you.
Interesting but expensive
The car was great, concept is cool. Not sure it is great value for money. Renting a car for a day via Kayak would have cost 1/2 of what a 4 hour rental with Getaround…..
April 12, 2024
Reply from Getaround - USA
Hi Stephen,
Thank you for your review. We take all feedback seriously and use it to better our products and services. We have noted your feedback points and have shared them with our internal team for further review.
The first day of the rental I did not…
The first day of the rental I did not get to use the car or drive with Uber so I didn’t get to make the money needed
April 11, 2024
Reply from Getaround - USA
Hi Terence,
Thank you for taking the time to provide us with your valuable feedback. We take all feedback seriously and use it to better our product and services. Please continue to work with our customer support team for assistance should you still have any outstanding issues as we'll be happy to resolve them with you.
Reply from Getaround - USA
Thank you for your review. We're happy to have you as part of the Getaround community! We are always working hard to better our product and services, and appreciate your feedback.
Reply from Getaround - USA
Hi,
Thank you for taking the time to answer our survey and for providing us with your valuable feedback. It warms our hearts to hear that you're happy with our service! We will definitely continue to do our best to keep it that way.
Thank you for being a part of our car-sharing community!
Best,
I love using Getaround when I visit new…
I love using Getaround when I visit new places. It’s easy to use and fun! Perfect way to see the city.
April 11, 2024
Reply from Getaround - USA
Hi,
Thank you for taking the time to answer our survey and for providing us with your valuable feedback. It warms our hearts to hear that you're happy with our service!
Thank you for being a part of our car-sharing community!
Best,
All false charges without fair review
All false charges without fair review. Allowed a owner to charge a fee when the car was dirty and noted this car has had complaints about its cleanliness.
Never again will I give the benefit of the doubt to an owner or getaround I rent all the time and this by far I had a similar issue with another platform.
April 11, 2024
Reply from Getaround - USA
Hello,
Thank you for your message.
We're very sorry to hear that you are unhappy with your experience using Getaround. We are constantly striving to improve our services, we welcome your feedback and suggestions via https://getaround.com/contact.
It’s easy platform
Wasn’t happy with the rental but Getaround itself is a great and convenient website
April 7, 2024
Reply from Getaround - USA
Hi,
Thank you for taking the time to answer our survey and for providing us with your valuable feedback. It warms our hearts to hear that you're happy with our service! We're sorry to hear about your rental, we welcome your feedback and suggestions via https://getaround.com/contact.
Thank you for being a part of our car-sharing community!
Best,
Not Bad. Need more transparency.
The getaround app is fairly convenient from getting the car booked and using it.
However, the hidden fees in terms of license verification and booking fee was a surprise while paying to book for that trip. Also, the app shows the fuel in terms of percentage, whereas the car shows in miles(range). So it was not convenient to predict what would constitute that same percentage at checkout. My range was 233 Miles at checkin and 243 miles at checkout. I still haven’t received the refund because it was 95% in app both at check in and check out.
A little more transparency would be good.
April 7, 2024
Reply from Getaround - USA
Hi,
Thank you for taking the time to provide us with your valuable feedback. We're sorry to hear about your experience. We are constantly striving to improve our services, to further review your refund https://getaround.com/contact.
Reply from Getaround - USA
Hi,
Thank you for taking the time to answer our survey and for providing us with your valuable feedback. It warms our hearts to hear that you're happy with our service! We will definitely continue to do our best to keep it that way.
Thank you for being a part of our car-sharing community!
Best,
Getaround doesn’t make owner of…
Getaround doesn’t make owner of vehicles keep they vehicle serviced. Nor do they penalize owners for faulty vehicle but penalize renter. I paid money to rent the vehicle on top of that had to pay to have tire replaced because of blow out from worn tire on vehicle not only that vehicle wouldn’t work properly contacted getaround and I was held responsible for having car towed back to home location. Car wouldnt crank after fueling so because I didn’t wanna be responsible for damaging vehicle more I was penalized. Owner has so many complaints on vehicle for same issues and getaround does nothing and nothing to protect renters.
April 6, 2024
Reply from Getaround - USA
Hello, thank you for your message.
We're very sorry to hear that you are unhappy with your experience using Getaround. We are constantly striving to improve our services, we welcome your feedback and suggestions via https://getaround.com/contact.
Have a nice day. Kind regards,
$1000 deposit is ridiculous
$1000 deposit is ridiculous. I was a regular user of this service but no more.
April 7, 2024
Reply from Getaround - USA
Hello,
Thank you for your message.
We're very sorry to hear that you are unhappy with your experience using Getaround. We are constantly striving to improve our services, we welcome your feedback and suggestions via https://getaround.com/contact.
Easy way to rent a car in SF
Luckily I had my sister who's used Getaround before to show me how to use it. The experience was seamless and easy.
April 6, 2024
Reply from Getaround - USA
Hi,
Thank you for taking the time to answer our survey and for providing us with your valuable feedback. It warms our hearts to hear that you're happy with our service! We will definitely continue to do our best to keep it that way.
Thank you for being a part of our car-sharing community!
Best,
Reliable driving experience and…
Reliable driving experience and availability to use the vehicle when needed.
April 9, 2024
Reply from Getaround - USA
Hi Kenneth,
Thanks for your feedback! We're so glad to hear you had a positive experience with us! We're happy that you're happy, and we'll work hard to keep it that way!
Degraded service quality and technology…
Degraded service quality and technology since app upgrade.
March 31, 2024
Reply from Getaround - USA
Thank you for taking the time to provide us with your valuable feedback. We take all feedback seriously and use it to better our product and services. We're sorry to hear about your experience with the new app. We have noted your feedback points and have shared them with our internal team for further review.
Platform plagued with maintenance…
Platform plagued with maintenance issues with majority of the cars listed.
April 8, 2024
Reply from Getaround - USA
Hello,
Thank you for your message.
We're very sorry to hear that you are unhappy with your experience using Getaround. We are constantly striving to improve our services, we welcome your feedback and suggestions via https://getaround.com/contact.
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