getdeardoc.com Reviews 284

Jason took great care of me, more than double my goal on referrals and explained how my staff can improve our results even more.

We appreciate Michelle's help. Michelle quickly guided us and informed us who the correct person to contact was.

DearPro has great customer service and great response time. The service has been mostly very accurate. There were 2 times in the last few months of sending multiple texts per week that they were either sent too early or not at all.

Man. This old girl doesn’t know much about computers and such. So our designer had their hands full when it came to us. But I was able to ask and they were able to make our work shine! We are so grateful! ✌️😎

he was great and made everything easy for me

Pablo was great, and the entire support process was so easy!

Pablo made it so easy to integrate my facebook and instagram. I have faith in capability of helping my practice grow.

They were awesome

If there could be such thing as zero stars, I would have rated them with that. Our service, starting from the very beginning, was terrible. Our account manager, Hugo, has been very unhelpful and not prompt by any means. Our integration with our office software has been disgraceful. Our patients have been getting multiple confirmation calls at 2:45 in the AM, even AFTER we were assured the problem was fixed. We were never even told that phone calls would be made on our behalf, only text messages. Patients have not been receiving the text messages as promised either. We are losing patients left and right, even patients we've had for over 40 years. We would never recommend this company and their services to anyone.

Got a call saying WebMD is doing a "pilot project" to expand into Canada and wants to profile my business. Someone would call me and there was "nothing they are selling". Got a call from "Alex" who claimed he is a director and not a sales agent on commission so no pressure on what he is offering. Went through a very long presentation for over 90 minutes and kept pushing for an approval of their system offering. On the outset the system is quite impressive and comprehensive and offers a great foundation to connecting with prospective clients and helping to get them to sign on to one's practice. The automation and AI component has great potential but needs a deeper dive to see what it will do on its own. The main turnoff is the extreme pressure the agent uses to secure an agreement, never taking no for an answer. Not even "let me think about it" is acceptable. He wants to close the deal...today! Furthermore, the pricing dropped to less than a quarter of what it started out as, which is a concern for those who buckle at the start and overpay, or maybe they can alter the algorithm for less productivity for those who pay less, not sure which is worse. I spent 25 minutes kindly asking him to end the call and I would return a message to him, but kept extending to the point that, reluctantly, I had to hang up on him. I don't like doing that as I would not like that done to me, but after 25 minutes of advising him that I needed more time to think about it, he would not let up. If a product is so good, it should sell itself, one should not have to "shove it down one's throat". The excessive pressure takes away from the value of the product/service itself. Hoping the company heads review the "cold call protocol" so as not to turn prospective customers off by being too pushy.

Maria Ochoa, made the onboarding experience pleasant. She is very knowledgeable and detailed oriented. i learned a lot working with her.

I like how Deardoc works, but what working with Martin has been even better experience. Every time we have an issue, even outside his responsibilities he always always manager to find a solution. He always explain calmly and respectfully and professionally, when things are good he find a way to make it better. Que are bad he fix it every time.
Having him as contact with Deardoc has been blessing.
Trully wish I can have more people like Martin in my team. Thanks an keep with the good work!

I have been utilizing Dear Doc's platform and integration program for about 6 months. Each month, we have been seeing a steady flow of customer (patients) coming to our facility. Dear Doc has been a beneficial addition to our marketing platform.

DearDoc is honestly a useless and unreliable company. I regretted working with this company because of its awful services and terrible customer service. Everything fell apart right after I spent money. The initial communication was very smooth and professional. However, the company’s representatives suddenly became unresponsive and incompetent, as if they’re not even trying to help their own clients and customers. Moreover, the customer service representatives are very unprofessional and rude, not to mention unhelpful. Stay away from DearDoc. Don’t waste your time and money in this company.

Great people made me feel really comfortable great staff..Doc was great

Very respectful and professional. A wonderful sense of humor. The office attend to my dental needs promptly.

Ali and Jude were very professional and informative.

Dear Doc has helped our company reach more patients and Hugo has been more than available to answer any questions for us as we navigate the portal.