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See what reviewers are saying

Rated 5 out of 5 stars

Spada Striders Boots supplied by the Get Geared crew, arrived safely and are a quality pair of casual looking motorcycle boots that feel comfortable from the start. Lace up suede look with reinforced... See more

Rated 5 out of 5 stars

Customer service 2nd to non! I returned a jacket, picked another one, sent out next morning, you just cant beat it, Suzy your a star!!!! I have purchased a few items from these guys a massive range... See more

Rated 5 out of 5 stars

What do I want from an online retailer? A clear web page, a good range of products, competitive pricing (who doesn't like a discount?), good delivery terms and if I need to talk a contact number answe... See more

Rated 3 out of 5 stars

Brilliant products and customer service Tricia is an absolute star. however you order an item(s) with a priority despatch date yet after the order has been placed the despatch date moves not once bu... See more

Company details

  1. Motorcycle Equipment and Accessories Store
  2. Activewear Store
  3. Motorcycle Shop

Written by the company

Visit the UK's leader for motorcycle clothing, motorcycle helmets, parts & accessories. Winner Best Value motorcycle shop online. Collect G-points and save on top brands for motorcycle boots, motorbike leathers, gloves, and luggage. GetGeared Get Inspired.


Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

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Rated 1 out of 5 stars

Don’t recommend

Ordered some alpinestars gloves as my current pair had split open. Paid for fast postage as I needed them asap, 7 days gone by hadn’t heard anything about them being posted so sent and email and got a reply saying they had been delayed and would be posted next week. It has now been 3 and a half weeks and after sending a couple more ignored emails and hearing nothing back I opened a case on PayPal to get a refund and get the gloves elsewhere. Total waste of time

February 27, 2024
Unprompted review
Rated 1 out of 5 stars

Awful company

Awful company , been nearly two weeks and still no contact or despatch email, con artists avoid !!!

March 15, 2024
Unprompted review
GetGeared.co.uk logo

Reply from GetGeared.co.uk

Hi Michael, thank you for your feedback.

Your order was placed 10 days ago. It would have shown a dispatch date of around 13th or 14th as the new stock was incoming at the time of the order. Unfortunately this latest delivery was delayed so we apologise for this. New stock is arriving with us either Tuesday or Wednesday of this week.

In regards to email communication, we do advise that you allow at least 48 hours for a response particularly during busy periods. Each time a new email is sent on the same thread - you lose your position in the queue.

For faster communication with us, we do have a chat tool on the website as well as our customer support line who would have been happy to provide with you an update sooner.

Please check your inbox for an email that has been sent to you this afternoon.

Kind regards, Suzy Customer Service Manager

Rated 4 out of 5 stars

Nice store but.......

The products I've received so far have been great, I've used this company several times now and it's always been good service and I like supporting independent shops. I've been let down a little on my last order, I've been waiting about 4 weeks for my order to arrive to date. The communication is about 2 days to reply back. 1st time I asked for an update I received no reply. When I ordered it was saying in stock but this wasn't the case, I've been told that they would receive stock within the week but still nothing yet.
I think this has left me feeling a little negative and unsure if I will shop here again after this experience.
Can't help feel a little let down this time around so I've dropped from 5 to 4 stars.

February 17, 2024
Unprompted review
Rated 5 out of 5 stars

Quality Company

Quick transaction, was cheaper than other sites, friendly message on accompanying slip note (and sweeties), well packaged and quality goods. Super impressed and would use again

March 12, 2024
Unprompted review
Rated 5 out of 5 stars

Great communication

There was a delay in stock of the item but this was communicated clearly and we were offered a refund, but we decided to wait as the price of the jacket was very competitive.

When the item arrived staff sent it out straight away on a faster delivery than we had paid for, with a few little treats thrown in.

Would highly recommend.

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

First time visit to Get Geared in…

First time visit to Get Geared in Leatherhead and very happy. Popped in as needed some waterproof trousers and Martin was very knowledgeable and helpful in suggesting products based on my criteria. Will return soon

March 6, 2024
Unprompted review
Rated 5 out of 5 stars

Best customer service ever

My parcel arrived in great time. It was exactly what I wanted. Before shipping I had a call from them explaining my order seemed unusual, I had indeed made a mistake, not only was this corrected but I was refunded the cost of the things I didn’t need. They easily could have charged me and told me it’s my fault for ordering wrong. Will definitely use them again. And a little gift in the box too, love it !

March 2, 2024
Unprompted review
Rated 5 out of 5 stars

Very happy customer!

Easy to make and process my order. Service, delivery and packaging (including the love hearts. Nice touch, thanks to Martin who packed my order) was great and the boots are awesome.
Will definitely use again!

February 28, 2024
Unprompted review

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