Arcie followed through with a problem I had and kept in contact with me so I knew what was happening. Arcie anticipated any concerns I might have had and let me know the next steps. Arcie was thoughtf... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
12 weeks into my journey I have felt supported in so many ways. Weekly emails with interesting facts & information about side effects and medication info. So many amazing recipes on the app as well.... See more
Company replied
I really appreciate the super fast response to any equiry I may have. The follow up information provided is very helpful and makes me feel valued. I received top notch Customer service. My delivery ha... See more
Company replied
Odd start as I actually had an awful experience with Moshy due to one of there workers failing to organise my order but after having dealt with Brian Sagahun from Moshy who completely flipped my exper... See more
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Company details
About Moshy
Written by the company
Moshy is healthcare that believes in you.
We’re a digital health clinic built around the needs of Australian women — because too often, they’re expected to wait, juggle, and just put up with it. We offer clinical, personalised care with prescription treatments delivered straight to your door.
From weight and skin to mental health and more, we make accessing care easy, fast, and judgement-free. It’s all online, on your terms, with wraparound support from real doctors, dietitians, and nurses who get it.
Get started today – check your eligibility.
Doctor-prescribed medication: Backed by science and tailored to your specific needs.
Health tracking: Stay on top of your journey with integrated tools and expert check-ins.
Free delivery: Discreet treatments shipped to your door, when you need them.
Online consultations: Speak with Australian practitioners from the comfort of home.
Contact info
Level 2, 25 Cooper Street, 2010, Surry Hills, Australia
- hello@getmosh.com
- www.getmoshy.com.au
4.6
Excellent
368 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Have been responsive and helpful
June 19, 2026
Reply from Moshy
Hi Julie, thanks very much for this fantastic review, we really appreciate it. Thanks again, Alex - Moshy team
A bad experience turned into a GREAT one
Odd start as I actually had an awful experience with Moshy due to one of there workers failing to organise my order but after having dealt with Brian Sagahun from Moshy who completely flipped my experience upside down into an A* service I have to give 5*. He was kind, committed and very speedy in resolving my issue making sure everything was sorted before the weekend. Also sorted out a discount for the problems I faced beforehand. With company’s it’s not just about what goes wrong but also when something goes wrong how it’s dealt with and fixed. Thanks to Moshy appreciate the efforts to turn my experience into a positive one.
June 19, 2026
Unprompted review
Reply from Moshy
Hi Richard, thank you so much for taking the time to leave this review and highlight the service received from Brian. Totally agree it is important for customer care to take ownership of a problem and sort it for you, but I will look into this, and see what went wrong, and make sure it doesn't happen again or to anyone else. Thanks so much, we really appreciate it! Thanks again, Alex - Moshy team
Invoice for private health
I requested an invoice from the pharmacy to claim on private health. The returned message was prompt and I received the invoice the next day so I could make my claim.
June 19, 2026
Unprompted review
Reply from Moshy
Hi Danica, it is great to see the team were able to respond to you quickly, we love to see that. Thanks so much for this great review. Thanks again, Alex - Moshy team
Slow.
Loads of advice available. There is an online chat to help but it is near impossible to find. I had a problem with a script being incorrect and not being sent to the pharmacy. There was a bit of confusion around what drug I was on and I found it surprising that they didn't seem to have access to my prescription history. Response was good once they got to my messages and they were able to expedite the script. It was an unnerving experience as they didn't seem to know what drug or dose I was on. I had a travel deadline that I had communicated clearly with loads of warning. For clarity I have changed my review from a 1 star because they were able to get the script out quickly once they received my messages. And because they may have known my script and only wanted to check directly with me, but because communication is exclusively by text it all was confusing for both sides.
June 19, 2026
Unprompted review
Reply from Moshy
Hi Jenny, we are so sorry to see this. We pride ourselves on delivering a great service, and I'm so sorry to see we have dropped the ball here. Our team have investigated & found the reason for the mixup and it looks like it has shipped today and will be with you in plenty of time. We really want to provide a 5 star service every single time, and we are very sorry for adding stress before travel which is stressful enough. We'll be in touch to confirm, thanks, Alex - Moshy team
Excellent customer service
Excellent customer service, very pleased with the response I received
June 18, 2026
Unprompted review
Reply from Moshy
Hi Glenda, thank you so much for this review. We will do our best to keep it up! Thanks again, Alex - Moshy team
Very helpful & effective service from…
Very helpful & effective service from Marvin Baja
June 17, 2026
Unprompted review
Reply from Moshy
Hi Danielle, thank you so much for taking the time to leave this review, we really appreciate your feedback, and I'll make sure Marvin see's this. Thanks again, Alex - Moshy team
Great Customer experience
I have had great customer service both the chat and emails and also virtual appointments and prompt delivery of my prescription
June 11, 2026
Reply from Moshy
Hi Kylee, thank you so much for this fantastic review, it is nice to hear the team was great. We'll do our best to keep standards high. Thanks again, Moshy team
Delivery was quick
Delivery was quick. Responses to my messages were from numerous areas which confused both myself and your company! However I am overall satisfied and keen to keep with my program.
June 17, 2026
Unprompted review
Reply from Moshy
Hi Susie, thanks for taking the time to leave this review. We really pride ourselves on delivering a 5 star experience, and I'm sorry for the confusion, which I guess is what let us down here. I'll look into it, and be in touch to try make things right. Thanks, Alex - Moshy team
Jeff and Dennis sorted out any issues…
Jeff and Dennis sorted out any issues promptly and with great customer service. The nurse i spoke to was great as well. Quick tracked delivery. Thank you.
June 18, 2026
Unprompted review
Reply from Moshy
Thank you so much for this fantastic review, we really appreciate the feedback. Thanks again, Alex - Moshy team
Great service when I needed a delivery…
Great service when I needed a delivery quickly. Thanks so much for responding when I needed some help. It was well above my expectations. Well done
June 16, 2026
Unprompted review
Reply from Moshy
Hi Mindy, thank you so much for taking the time to leave this review. We really appreciate the feedback, and will do our best to keep standards high. Thanks again, Alex - Moshy team
Exception service by Alexander D
Exceptional service by Alexander D, Thank you for all your help and resolving my issue quickly. Well Done Alexander I really appreciate all your help.
June 15, 2026
Unprompted review
Reply from Moshy
Thank you so much for this fantastic review, we think Alexander is great and its really nice to see you agree. We'll do our best to keep standards high, thanks again - Moshy team
Awesome information and service,quick…
Awesome information and service,quick to respond and helpful
June 17, 2026
Reply from Moshy
Thank you so much for this awesome review, we really appreciate it. Thanks again, Alex - Moshy team
Such an easy app to use and great…
Such an easy app to use and great communication every week
June 17, 2026
Reply from Moshy
Hi Melissa, thank you so much for taking the time to leave this review, it really helps other people find Moshy, we really appreciate it. Thanks again, Alex - Moshy team
Kept Me Updated Every Step of the Way
I had a query and the customer service team responded promptly and kept me updated throughout the entire process. Their communication was excellent, and I always felt informed about the progress of my enquiry.
I really appreciated their efficiency, and willingness to help. It’s refreshing to receive such attentive customer service, and I wouldn’t hesitate to recommend them to others. Thank you for making the experience smooth and stress-free.
June 17, 2026
Unprompted review
Reply from Moshy
Hi Ayla, thank you very much for taking the time to leave this review. We really appreciate your recommendation, and will do our best to keep standards high. Thanks again, Alex - Moshy team
Reply from Moshy
Hi Dale, thank you so much for this terrific review, we really appreciate it. Thanks again, Alex - Moshy team
I have not had any trouble with…
I have not had any trouble with communication and with help, very rewarding experience so far on my weight loss journey
June 10, 2026
Reply from Moshy
Hi Debbie, thanks very much for your awesome review, we'll do our best to keep standards high. Thanks again, Alex - Moshy team
Great user friendly App
There have been some glitches with the online system, however all rectified in a timely manner.
Very helpful IT team.
The website and app are very user friendly.
June 12, 2026
Reply from Moshy
Hi Lisa, we are really sorry to see this. I have taken a look into this and can see that something quite unique occurred in our system. This has since been resolved, and I'm very sorry you were affected. I will reach out to explain and do my best to make this right for you. Thanks, Alex - Moshy team
Great experience
June 16, 2026
Reply from Moshy
Thanks so much for this terrific review, we really appreciate your recommendation. Thanks again, Alex - Moshy team
Exceptional customer service
Arcie followed through with a problem I had and kept in contact with me so I knew what was happening. Arcie anticipated any concerns I might have had and let me know the next steps. Arcie was thoughtful, and tracked my billing to make sure that I wasn’t being charged early for my next subscription. Very grateful to have come in contact with a customer service rep that anticipated issues, resolved problems and kept things on track, thank you Arcie.
June 8, 2026
Unprompted review
Reply from Moshy
Hi Toni, thank you so much for this incredible review. It is so great to see this feedback about Arcie, I'll make sure she see's it. We think she is amazing too. Thanks again, Alex - Moshy team
AI can't replace humans
Issue was resolved quickly once addressed, question wasn't answered and panic set in , once reading all terms and conditions I worked out what had happened, then finally speaking to a human not AI , everything was resolved
June 4, 2026
Unprompted review
Reply from Moshy
Thank you so much for this review, and for your feedback. Its really great to hear the support team were able to resolve the issue. We are working hard on improving the quality of the speedy responses from AI but agree the human team are critical in solving more complex queries. Thanks again, we really appreciate it. Alex - Moshy team
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