Arcie followed through with a problem I had and kept in contact with me so I knew what was happening. Arcie anticipated any concerns I might have had and let me know the next steps. Arcie was thoughtf... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
12 weeks into my journey I have felt supported in so many ways. Weekly emails with interesting facts & information about side effects and medication info. So many amazing recipes on the app as well.... See more
Company replied
I really appreciate the super fast response to any equiry I may have. The follow up information provided is very helpful and makes me feel valued. I received top notch Customer service. My delivery ha... See more
Company replied
Odd start as I actually had an awful experience with Moshy due to one of there workers failing to organise my order but after having dealt with Brian Sagahun from Moshy who completely flipped my exper... See more
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Company details
About Moshy
Written by the company
Moshy is healthcare that believes in you.
We’re a digital health clinic built around the needs of Australian women — because too often, they’re expected to wait, juggle, and just put up with it. We offer clinical, personalised care with prescription treatments delivered straight to your door.
From weight and skin to mental health and more, we make accessing care easy, fast, and judgement-free. It’s all online, on your terms, with wraparound support from real doctors, dietitians, and nurses who get it.
Get started today – check your eligibility.
Doctor-prescribed medication: Backed by science and tailored to your specific needs.
Health tracking: Stay on top of your journey with integrated tools and expert check-ins.
Free delivery: Discreet treatments shipped to your door, when you need them.
Online consultations: Speak with Australian practitioners from the comfort of home.
Contact info
Level 2, 25 Cooper Street, 2010, Surry Hills, Australia
- hello@getmosh.com
- www.getmoshy.com.au
4.6
Excellent
366 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Marvin Baja provided excellent customer…
Marvin Baja provided excellent customer service to me.
May 27, 2026
Unprompted review
Reply from Moshy
Hi Katrina, thanks so much for this review. We think Marvin is a legend, and its great to see you agree. Thanks again, Alex - Moshy team
fast and to the point service A++
May 27, 2026
Unprompted review
Reply from Moshy
Hi Rydall, thanks so much for this great review. We really appreciate it, thanks, Alex - Moshy team
Responsive follow up
Although I have had to promote for follow up when I have you have been very responsive and solution focused
May 27, 2026
Reply from Moshy
Hi Caroline, thanks for taking the time to leave this review, it is unfortunate that you have had to reach out, but I'm glad to see the team have been responsive and solution focused. Thanks again, Alex - Moshy team
The chat team were so amazing today and…
The chat team were so amazing today and helpful
May 26, 2026
Unprompted review
Reply from Moshy
Hi K, thanks for taking the time to leave this review. It is fantastic to see the team were amazing and helpful, thats what we hope to deliver every time. Thanks again, Alex - Moshy team
Excellent customer service
Excellent customer service, promptly responded to all enquires I have had and great resolution on a shipping issue from the courier, (not mosh’s fault). Thank you!
May 26, 2026
Unprompted review
Reply from Moshy
Hi KB, thanks so much for this great review. It is fantastic to see our team were able to resolve this issue, and I've followed up internally to see we did raise it with the delivery company. Thanks again, Alex - Moshy team
They’ve been very helpful and…
They’ve been very helpful and supportive and I’ve had great results
May 26, 2026
Unprompted review
Reply from Moshy
Hi Katie, thanks so much for this terrific review, it is really pleasing to see you've had great results! Thats what its all about. Thanks again, Alex - Moshy team
Callum was great
Callum was great, not only did he answer my query but he also went above and beyond to follow up with more information
May 25, 2026
Unprompted review
Reply from Moshy
Hi Leani, thanks for taking the time to leave this review. We are really pleased to see Callum went above and beyond, thats awesome! Thanks again, Alex - Moshy team
Darlene was fantastic
Darlene was fantastic. Very speedy response and action.
May 24, 2026
Unprompted review
Reply from Moshy
Hi Sarah, thanks so much for this review. We think Darlene is fantastic too, so its great to see you agree. Thanks again, Alex - Moshy team
It took a little time to get first…
It took a little time to get first prescription, always great communication via emails. Always answers all questions
May 24, 2026
Reply from Moshy
Hi Fiona, thanks a lot for this really nice review. Should be much smoother next month as we have all the details sorted now. Thanks again, Alex - Moshy team
Great service and checking in
May 21, 2026
Unprompted review
Reply from Moshy
Hi Sandy, thanks a lot for taking the time to leave this review, it really inspires us to keep doing our best every day. Thanks again, Alex - Moshy team
So far so good my prescription turns up…
So far so good my prescription turns up on time I get lots of notifications and lots of tips
May 15, 2026
Reply from Moshy
Hi, many thanks for the 5 star rating, really glad to see everything is coming on time and you are finding the tips helpful. Thanks again, Alex - Moshy team
Reply from Moshy
Hi Thanie, thanks for taking the time to leave this review. It is great to see you are seeing progress, even if it is a bit slow it sounds like its consistent, and thats what its all about. Thanks again, Alex - Moshy team
Quick to answer any questions i have
Quick to answer any questions i have. Delivery is always on time.
May 14, 2026
Reply from Moshy
Thank you for the 5 star rating. We put a lot of effort into making our service top notch, and we are glad you are happy with it. Thanks again, Alex - Moshy team
More supportive & informative than GP
12 weeks into my journey I have felt supported in so many ways. Weekly emails with interesting facts & information about side effects and medication info. So many amazing recipes on the app as well. Facebook group is always super supportive & informative.
Easy check in each month without the need to go to GP. Delivery amazing
May 21, 2026
Unprompted review
Reply from Moshy
Hi Kylie, thanks so much for this really thorough review. It really helps other people understand what to expect, and we really appreciate it. Thanks again, Alex - Moshy team
The level of support has been great
The level of support has been great. I am finding all the information I need within the app and am finally having success at moving my menopausal weight gain Feeling better than i have in ages
May 21, 2026
Reply from Moshy
Hi Sarah, thanks so much for taking the time to share your review. It is really great to hear you are feeling better than you have in ages. Thats what its all about. Thanks again, Alex - Moshy team
Were really good with my concerns
Were really good with my concerns. Genuine responses
May 21, 2026
Unprompted review
Reply from Moshy
Thanks so much for this review, I am really proud of the work the team do, and to hear they were good and genuine means a lot. We really appreciate your feedback. Alex - Moshy team
Reply from Moshy
Hi Mandy, thank you so much for this review. We strive to be all 3 of those things so to hear it from you is really satisfying, and its the kind of thing that really drives us as a team. Thanks again, Alex - Moshy
Great customer service via the chatme…
I just want to acknowledge the outstanding support I received through the ChatMe portal today. I’ve been working with Herman throughout the day, and the help has been absolutely awesome.
Dr Claire was fantastic during my consultation, and I really appreciated the care and professionalism from the nurse who followed up shortly afterwards.
Fa’afetai tele lava to the whole team — I’m really looking forward to getting onto the programme and continuing this journey with your professional medical and wellbeing support.
May 20, 2026
Unprompted review
Reply from Moshy
Thank you very much for this excellent review, we really appreciate it, and we are very happy to see the consult went well, and the team were able to provide outstanding support. We will try to keep these standards high for you. Thanks again, Alex - Moshy team
Great that my questions are answered as…
Great that my questions are answered as soon as possible. Payment is easy. Although it would be nice to know about increase in cost for each pen. Makes it expensive later on. Nice to have a consultation before moving to next dose. Is a bit hard to log food
May 12, 2026
Reply from Moshy
Hi Elizabeth, thanks for taking the time to leave this great review. We are working on a couple of updates based on yours and others feedback, particularly around making the pricing clear at checkout and also various quality of life updates in the App. We really want to deliver a 5 star experience for everyone, so we hope to deliver those soon. Thanks again, Alex - Moshy team
Very good customer service
Very good customer service, got back to me straight away and helped me with my query.
May 19, 2026
Unprompted review
Reply from Moshy
Hi Natalie, thanks very much for this great review. It is fantastic to see we were able to help quickly. Thanks again, Alex - Moshy team
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