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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
12 weeks into my journey I have felt supported in so many ways. Weekly emails with interesting facts & information about side effects and medication info. So many amazing recipes on the app as well.... See more
Company replied
I really appreciate the super fast response to any equiry I may have. The follow up information provided is very helpful and makes me feel valued. I received top notch Customer service. My delivery ha... See more
Company replied
Odd start as I actually had an awful experience with Moshy due to one of there workers failing to organise my order but after having dealt with Brian Sagahun from Moshy who completely flipped my exper... See more
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Company details
About Moshy
Written by the company
Moshy is healthcare that believes in you.
We’re a digital health clinic built around the needs of Australian women — because too often, they’re expected to wait, juggle, and just put up with it. We offer clinical, personalised care with prescription treatments delivered straight to your door.
From weight and skin to mental health and more, we make accessing care easy, fast, and judgement-free. It’s all online, on your terms, with wraparound support from real doctors, dietitians, and nurses who get it.
Get started today – check your eligibility.
Doctor-prescribed medication: Backed by science and tailored to your specific needs.
Health tracking: Stay on top of your journey with integrated tools and expert check-ins.
Free delivery: Discreet treatments shipped to your door, when you need them.
Online consultations: Speak with Australian practitioners from the comfort of home.
Contact info
Level 2, 25 Cooper Street, 2010, Surry Hills, Australia
- hello@getmosh.com
- www.getmoshy.com.au
4.6
Excellent
364 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super happy
I really appreciate the super fast response to any equiry I may have. The follow up information provided is very helpful and makes me feel valued. I received top notch Customer service. My delivery has been quick and efficient, no problems what so ever. I look forward to achieving my goals with Moshy.
May 14, 2026
Unprompted review
Reply from Moshy
Hi Sapphire, thanks very much for this terrific review, we really appreciate it, and look forward to helping you hit those goals. Thats what its all about, thanks Alex - Moshy team
Excellent support
Excellent support, education and follow up. AI is used but it works. When human intervention is needed it is there.
May 9, 2026
Reply from Moshy
Hi Charmaine, thanks so much for taking the time to leave this fantastic review. We really appreciate it. Thanks again, Alex - Moshy team
Herman helped me with my issue and…
Herman helped me with my issue and responded quickly... excellent service 👏
May 16, 2026
Unprompted review
Reply from Moshy
Hi Kate, thanks very much for taking the time to leave this review, it is great to see Herman was able to provide excellent service and help with the issue. Thats what its all about. Thanks again, Alex - Moshy team
Not even worth a 1 star
Not even worth a 1 star. The worst customer support I’ve ever experienced.
May 15, 2026
Unprompted review
Reply from Moshy
Hi Alana, I am very sorry to see this. After doing a bit of digging I can see what has happened here, and I'm really very sorry for the confusion from our team regarding what needed to be done. This has created a delay for you, and quite a bit of back n forth. We will have this fixed up asap, and will reach out to you to make sure all is ok. Thanks, Alex - Moshy team
I'm still waiting for the Dr to call.
I'm still waiting for the Dr to call.
I was told with 2 hours it's now over 3
Also what I thought was an easy question couldn't be answered by help desk
May 15, 2026
Reply from Moshy
Hi Julie, thanks for taking the time to leave this review. I'm sorry to see the consultation call was a bit delayed. We are working to add more doctors and catch up on any missed calls. Also, I've checked the "easy" question, and it was but I'm sorry all medical questions have to be referred to our Dr & Nurse team. I hope this is ok. Thanks again, Alex - Moshy team
Reply from Moshy
Hi Linda, thanks very much for this fantastic review, it is great to see the team were quick and helpful, thats what its all about. Thanks again, Alex - Moshy team
Customer service and upgrade dose
Customer service AI good but also the staff.
I didn't have any side effects.
I need to upgrade to higher dose please.
May 14, 2026
Reply from Moshy
Hi Michelle, thanks so much for this awesome review. It's great to hear that both Mo and the team were good. I have asked our team to get in touch with you regarding the upgrade, and we will organise this for you. Thanks again, Alex - Moshy team
Timely reliable delivery of…
Timely reliable delivery of prescription in NZ. Good on-line available resource with efficient replies to questions including follow-up questions from customer service team.
May 10, 2026
Unprompted review
Reply from Moshy
Hi Elizabeth, thanks a lot for this terrific review, it is really great to see the team have been helpful and your deliveries have been timely and reliable. Thats what its all about. Thanks again, Alex - Moshy team
Reply from Moshy
Hi Lisa, thank you very much for taking the time to leave a review. We really appreciate it. Thanks again, Alex - Moshy team
Reply from Moshy
Hi Laura, thanks for this fantastic review. If you are happy then we are happy :) Thanks again, Alex - Moshy team
lack of communication is the number one…
lack of communication was the number one disappointment the delay between paying for the medication and receiving the medication took far too long. But Moshy has done an outstanding job of fixing this issue getting in touch with me personally and I appreciate all they have done a special thank you to Alex for all the help he has given me I look forward to the continuous support from Moshy
April 30, 2026
Reply from Moshy
Hi Maria, thanks for taking the time to leave this review, and for bringing this to our attention. It should definitely not take 2 weeks, most of our customers would receive their first order within a few days, so I'm going to look into this, and I'll reach out to you with an update today. I'm very sorry for your experience here, and will try to make it right. Thanks, Alex - Moshy team
Great experience
Great experience. The moshy Team are great to deal with. Just ask questions they are very helpful. Im new but what i have experienced so far is awesome.
Ai, very helpful with writing out meal plans, workouts, easy app. Tomorrow will be my second injection, WooHoo, can't wait.
May 2, 2026
Unprompted review
Reply from Moshy
Hi Annie, thanks so much for this terrific review. It is great to see you are finding the team helpful and great to deal with. We hope it all continues to go well, thats what its all about. Thanks again, Alex - Moshy team
So wonderful
So wonderful. I’m loving the app!!!! The recipes and the support!! Local Dr online and so much information to read throughout my journey. Thank you!
April 30, 2026
Reply from Moshy
Hi Evia, thanks so much for this awesome review. It is great to see you are loving the App. We have big plans for a lot more content in there this year. Thanks again, Alex - Moshy team
Great meeting with nurse Melanie
Great meeting with nurse Melanie.
Speedy arrival of the parcel. Withinn3 days of the script being lodged.
May 1, 2026
Reply from Moshy
Hi Deborah, thanks very much for this terrific review. It is really pleasing to see the meeting with the nurse went well and speedy delivery of the parcel. Thats what its all about. Thanks again, Alex - Moshy team
Excellent customer service from Moshy
I required my script to be filled in advance due to traveling overseas for 6 weeks. As soon as I requested a customer service officer from Moshy to help Alexander D immediately was contacting me to fine out about the issue. He immediately fixed things and within half an hour I had had everything rectified. He then asked if there was anything else he could help me with. I also required some doctors letter to help expedite any issues I might encounter while crossing boarder. Within a few hours I also had my doctor's letter. I haven't experienced that level of customer service in many years.
May 4, 2026
Unprompted review
Reply from Moshy
Hi Leanne, thanks so much for this amazing review. We are really delighted to see Alexander provided such great service, and we will strive to maintain this high standard for you and all of our customers. Have a great trip overseas. Thanks again, Moshy team
I have really been impressed with Mosh…
I have really been impressed with Mosh the professionalism of the team is outstanding.
At first I was quite worried about the process and the decision to take the next step but the Mosh team were great and I'm so glad that I took the leap and started my weight loss journey with Mosh.
Thank you Team Mosh
May 6, 2026
Unprompted review
Reply from Moshy
Hi Lianna, thank you so much for this fantastic review, it is really great to see the team have been professional. We'll do our best to keep standards high. Thanks again, Alex - Moshy team
Lovely customer service
Lovely customer service. Super fast and very helpful!
May 6, 2026
Unprompted review
Reply from Moshy
Hi Ebony, thank you so much for this really great review. We really appreciate it, and its great to see the team were both fast and helpful, thats what we aim for. Thanks again, Alex - Moshy team
Incredibly opaque and almost deceptive…
Incredibly opaque and almost deceptive in their dealings. All products are over $100/month marked up. Overwhelmingly interested in getting next payment out of you, little concern for your actual health. Even the app is useless, I can find crappy lo-cal recipes online and that’s about all it contains. Cancelled the service, what a hassle that was. Then the app said my cancellation would take effect in 2 months. I had to email and say no, it takes effect now. Cancelled payment authorisation on PayPal just in case they came for more money. OMG. Business model seems to be based on targeting people’s ’shame’ and figuring no one will complain
May 6, 2026
Unprompted review
Reply from Moshy
Hi Anne, we are really quite shocked and surprised to see this, as we are doing our best to deliver the very opposite of what you have described here. We try to be very clear and transparent in terms of the service, the price and our continued concern for our patients health. We have thousands of nutritionist approved recipes in the App, with more being added regularly. I would like to look into your situation as it sounds as though you may have joined a 3 month commit & save offer, which gives you a discounted rate by committing to a 3 month term. I have requested your details here, they will be private, but I'm hoping to look into this, and reach out to you to resolve as we really want a great experience for our customers and it sounds as though yours has been the opposite. Thanks, Alex - Moshy team
Took my money but refused to help
The initial process was great. We agreed I needed to consult my specialist (having had recent surgery) before proceeding. I did that but they immediately charged me for 2 months of injections! I did not receive anything!
I contacted them 6 times to sort it out but all they did was activate my account. Such a BAD experience. Communication appalling :(
April 17, 2026
Unprompted review
Reply from Moshy
Hi Mary, I'm really sorry to read of your experience here. After having a little look I can see what has gone wrong. The good news is you were not charged twice, actually you were only charged once and it was refunded so this might be why you see two transactions. We definitely could have communicated this better. I'll reach out today to see if we can make this right for you, and get back on track.
Thanks, Alex - Moshy team
Appointment Scheduling
I wanted to change to an appointment where i knew the date/time rather than next available consult (that I had selected). This is annoying as you're left wondering when that might be, so far 3 days?
April 30, 2026
Reply from Moshy
Hi Richard, we really appreciate this feedback, and appreciate the callback queue doesn't work for everyone. I believe our team are organizing a booked appointment for you today, so I'll be in touch to confirm that and make sure everything is ok. Alex - Moshy team
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