Arcie followed through with a problem I had and kept in contact with me so I knew what was happening. Arcie anticipated any concerns I might have had and let me know the next steps. Arcie was thoughtf... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
12 weeks into my journey I have felt supported in so many ways. Weekly emails with interesting facts & information about side effects and medication info. So many amazing recipes on the app as well.... See more
Company replied
I really appreciate the super fast response to any equiry I may have. The follow up information provided is very helpful and makes me feel valued. I received top notch Customer service. My delivery ha... See more
Company replied
Odd start as I actually had an awful experience with Moshy due to one of there workers failing to organise my order but after having dealt with Brian Sagahun from Moshy who completely flipped my exper... See more
Company replied
Company details
About Moshy
Written by the company
Moshy is healthcare that believes in you.
We’re a digital health clinic built around the needs of Australian women — because too often, they’re expected to wait, juggle, and just put up with it. We offer clinical, personalised care with prescription treatments delivered straight to your door.
From weight and skin to mental health and more, we make accessing care easy, fast, and judgement-free. It’s all online, on your terms, with wraparound support from real doctors, dietitians, and nurses who get it.
Get started today – check your eligibility.
Doctor-prescribed medication: Backed by science and tailored to your specific needs.
Health tracking: Stay on top of your journey with integrated tools and expert check-ins.
Free delivery: Discreet treatments shipped to your door, when you need them.
Online consultations: Speak with Australian practitioners from the comfort of home.
Contact info
Level 2, 25 Cooper Street, 2010, Surry Hills, Australia
- hello@getmosh.com
- www.getmoshy.com.au
4.6
Excellent
364 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Every time I have a question it's…
Every time I have a question it's answered clearly and honestly and is always so respectful to the clients needs . I have only had positive dealing with all communication either from human or AI
May 1, 2026
Unprompted review
Reply from Moshy
Hi Kelly, thanks so much for this fantastic review, this is what we love to see from the support team so its great to hear you've had only positive dealings, thanks again, Alex - Moshy team
Reply from Moshy
Hi Rachel, thanks so much for this review. Our goal is to be friendly and responsive, so we are glad to see we this. We really welcome any feedback, so if you have any thoughts on how we could turn this into a 5 star experience please let me know.
Thanks, Alex - Moshy team
When making an error with my meds the…
When making an error with my meds the team at Moshy were very helpful and got me back on track before I missed a dose.
April 23, 2026
Reply from Moshy
Hi Karen, thank you so much for this review, it is great to see our team were helpful in getting you back on track. Please reach out anytime, we'll always do our best.
Thanks, Alex - Moshy team
Diane Marie was incredibly helpful with…
Diane Marie was incredibly helpful with helping with my account when having an unexpected vet expense come up
April 30, 2026
Unprompted review
Reply from Moshy
Hi Vivienne, thanks for leaving this great review. We are really glad to see Diane was able to help during what must be a very stressful time. Thanks again, Alex - Moshy team
I had a query and it was resolved…
I had a query and it was resolved promptly by the customer service team. In particular Herman Sol. Herman called and put me at ease. The medical team are great too and always reply to any concerns or queries promptly. Highly recommended them.
April 29, 2026
Unprompted review
Reply from Moshy
Hi Lily Rose, thanks very much for taking the time to leave this review. Its great to see your queries are resolved promptly and the medical team have been helpful. We really appreciate the recommendation. Thanks again, Alex - Moshy team
Quick action by Sol
April 29, 2026
Unprompted review
Reply from Moshy
Hi Sharon, thanks so much for this review. We are pleased to see Sol was able to take quick action and help with your enquiry.
Thanks again, Alex - Moshy team
Great customer service from Hermen Sol
Great customer service from Hermen Sol. I had to temporarily change my delivery address, he updated my address for me as a temporary one and also followed up on the order to make sure it would arrive in the time frame.
April 29, 2026
Unprompted review
Reply from Moshy
Hi Amanda, thanks so much for this great review. It is really nice to see Herman was able to assist with this temporary change. I'm really glad to see that, and we very much appreciate your feedback.
Thanks again, Alex - Moshy team
Reply from Moshy
Hi Jade, thanks so much for this brilliant review. We really appreciate it, and will make sure Dianne sees it too. Thanks again, Alex - Moshy team
Top notch help!
Arcie was so helpful. She understood exactly what my issue was, and when she couldn’t fix it, she escalated it but also checked back in with it. It took a few days to sort it but she always replied to my emails quickly and then sent an email to confirm to was all fixed and I was happy! Highly recommend.
April 21, 2026
Unprompted review
Reply from Moshy
Hi Bec, thanks so much for this awesome review. It isn't great when issues happen but I'm really glad to see Arcie was able to escalate and have this resolved for you. Thanks very much for the recommendation. Thanks again, Alex - Moshy team
Emailed to switch over to the plan and…
Emailed to switch over to the plan and found the whole process so easy! The customer care consultant got back to me super fast and explained everything clearly.
April 28, 2026
Unprompted review
Reply from Moshy
Hi Dani, it is really great to see the team came back to you quickly, and made it easy! Thats what its all about :)
Thanks for this awesome review. Alex - Moshy team
My needs were completely taken into account
My needs were completely taken into account and I really felt it was a personalised and understanding experience.
April 26, 2026
Unprompted review
Reply from Moshy
Hi Julz, thanks so much for this fantastic review, it is great to see your experience felt personalised & understood as that is what we strive for. Thanks again, Alex - Moshy team
The support team was really helpful
The support team was really helpful. I got to speak to a single person who followed through on my enquiry from start to finish. Thanks for your help!
I’m looking to using Moshy to improve my health.
April 27, 2026
Unprompted review
Reply from Moshy
Hi Esther, thanks so much for this fantastic review. It is really great to see our team were able to assist with your enquiry in a helpful manner. Thats what its all about. Thanks again, Alex - Moshy team
I love the fact that I am actually…
I love the fact that I am actually loosing weight and it is great.l am responding to the injection really well and I am having no nasty side effects.Its great for the confidence.
April 16, 2026
Reply from Moshy
Hi Lisa, thank you so much for this review, it is great to see you are feeling more confident and responding well. If you have any feedback on how we can turn your experience into a 5 star one, please reach out and we'll do our best.
Thanks, Alex - Moshy team
Excellent customer service
Quick to reply, helpful and refund sorted within 20 minutes. Great service
April 23, 2026
Unprompted review
Reply from Moshy
Hi Nikki, thanks so much for this great review, we really appreciate it. Thanks, Alex - Moshy team
I would like to acknowledge the…
I would like to acknowledge the excellent service I received from Moshy. After organising everything last week, I began to feel uncertain after reading some reviews. The team picked up on my concerns immediately, scheduled an appointment without delay, and a few days later my medication arrived.
The process has been transparent, the app is easy to use for tracking, and delivery to my door was seamless. Thank you for the efficient service, and I apologise for my earlier impatience.
April 20, 2026
Unprompted review
Reply from Moshy
Hi Brittany, thank you so much for this really fantastic review. We are so glad to see everything was resolved and you have received your order. Please reach out anytime, and our team will do our best to help.
Thanks again, Alex - Moshy team
Human response
Dianne Marie was prompt and concise in her responses. Grateful to connect with a human who was able to treat me like an individual. All answers I needed in minutes (after dealing with AI for a few days).
April 22, 2026
Unprompted review
Reply from Moshy
Hi Eliza, thanks so much for this really great review, and for the great feedback. We'll take this on board and see how we could have made this better for you. Thanks again, Alex - Moshy team
Super helpful and repsonive!
April 22, 2026
Unprompted review
Reply from Moshy
Hi Lauren, thanks very much for this review!
Thanks, Alex - Moshy team
I appreciate the assistance I received…
I appreciate the assistance I received from Arcie S.
Very helpful and reassuring doing a great job to help and resolve the task at hand. Thank you.
April 21, 2026
Unprompted review
Reply from Moshy
Thank you very much for this amazing review, it is great to see Arcie was helpful & reassuring. Thats what its all about! Thanks again, Alex - Moshy team
Customer service is great and the…
Customer service is great and the delivery service is fast and efficient.
April 20, 2026
Reply from Moshy
Hi Jenny, thanks a lot for this review, it is really nice to see our customer service team are doing well, and that the deliveries are speedy. Thats what its all about! :)
Thanks again, Alex - Moshy team
Sheila was extremely helpful when I ran…
Sheila was extremely helpful when I ran into a technical issue with the Moshy app which I was unable to resolve myself. The communication was prompt and issue resolved quickly!
April 19, 2026
Unprompted review
Reply from Moshy
Hi Meagan, thanks so much for this great review. It is really pleasing to see Sheila was able to help with this quickly. We'll do our best to keep this standard up!
Thanks again, Alex - Moshy team
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