Arcie followed through with a problem I had and kept in contact with me so I knew what was happening. Arcie anticipated any concerns I might have had and let me know the next steps. Arcie was thoughtf... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
12 weeks into my journey I have felt supported in so many ways. Weekly emails with interesting facts & information about side effects and medication info. So many amazing recipes on the app as well.... See more
Company replied
I really appreciate the super fast response to any equiry I may have. The follow up information provided is very helpful and makes me feel valued. I received top notch Customer service. My delivery ha... See more
Company replied
Odd start as I actually had an awful experience with Moshy due to one of there workers failing to organise my order but after having dealt with Brian Sagahun from Moshy who completely flipped my exper... See more
Company replied
Company details
About Moshy
Written by the company
Moshy is healthcare that believes in you.
We’re a digital health clinic built around the needs of Australian women — because too often, they’re expected to wait, juggle, and just put up with it. We offer clinical, personalised care with prescription treatments delivered straight to your door.
From weight and skin to mental health and more, we make accessing care easy, fast, and judgement-free. It’s all online, on your terms, with wraparound support from real doctors, dietitians, and nurses who get it.
Get started today – check your eligibility.
Doctor-prescribed medication: Backed by science and tailored to your specific needs.
Health tracking: Stay on top of your journey with integrated tools and expert check-ins.
Free delivery: Discreet treatments shipped to your door, when you need them.
Online consultations: Speak with Australian practitioners from the comfort of home.
Contact info
Level 2, 25 Cooper Street, 2010, Surry Hills, Australia
- hello@getmosh.com
- www.getmoshy.com.au
4.6
Excellent
364 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dianne Carillo was very helpful
Dianne Carillo was very helpful. I submitted my query and within 24 hours she assisted me and advised how we are going to resolve the issue. Thank you for your help and prompt response
April 14, 2026
Unprompted review
Reply from Moshy
Hi Wilma, thanks a lot for this great review. It is fantastic to see Dianne was able to help quickly!
Thanks, Alex - Moshy team
Life changing
For the first time in a very long time health and weight loss seems achievable. Moshy and the app have been amazing so far to use. Best thing I’ve done for myself
April 18, 2026
Unprompted review
Reply from Moshy
Hi Jade, thanks very much for this fantastic review. It is really awesome to see you feel your goals are now achievable, and this is what gets us all excited to come to work everyday! Well done!
Thanks again, Alex - Moshy team
I asked a question about vitamins and…
Had a couple of issues but they were fixed and dealt with
April 16, 2026
Unprompted review
Reply from Moshy
Hi Hollie, I am really very sorry to see this, I have taken a bit of a deep dive and I think I understand what has gone wrong here. It is a very unusual scenario. I'll be in touch to make this right for you.
Thanks, Alex - Moshy team
The communication asking the right…
The communication asking the right questions on how I am doing. Showing me confidence in how to use the medication with step by step. The e-mails are very helpful also.
April 8, 2026
Reply from Moshy
Hi Tame, thanks so much for this awesome review. We really appreciate it very much, and it inspires us to keep it up every day!
Thanks again, Alex - Moshy team
Herman from the Customer Care Team…
Herman from the Customer Care Team replied promptly and sorted issue immediately! Very impressed with service. Thanks!
April 16, 2026
Unprompted review
Reply from Moshy
Hi Louise, thanks so much for this great review. We think Herman is a legend, and its nice to see you agree. Thanks again, Alex - Moshy team
Great support easy process
Easy, helpful, informative. Lots of guidance and amazing recipes for everyday cooking and meal prep.
April 7, 2026
Reply from Moshy
Hi Ang, thanks so much for this review, its fantastic to see you find the recipes useful. We have more plans for that part of the App, so watch this space :)
Thanks again, Alex - Moshy team
Reply from Moshy
Hi Kirstie, thanks so much for this review, our team put in a lot of work so its great to see that you are enjoying the tips & tracking etc. Thanks again, Alex - Moshy team
Fantastic service
Easy to connect with and great at replying to enquiries. Delivery is as stated, on time and well in advance so no need to worry about continuity .
April 15, 2026
Reply from Moshy
Hi Sally-Anne, thanks so much for this great review. We really appreciate it.
Thanks, Alex - Moshy team
Dianne was amazing to help me out with…
Dianne was amazing to help me out with my problem and got it sorted in a few days for me. So now the product had been reissued due to being lost.
April 7, 2026
Unprompted review
Reply from Moshy
Hi Kellie, thanks so much for this great review. I'm glad to see Dianne was able to help get this sorted for you.
Thanks again, Alex - Moshy team
The customer service was outstanding.
April 8, 2026
Reply from Moshy
Hi Tanya, thanks so much for this fantastic review, its great to hear the customer service was outstanding. Thanks for being part of the Moshy community.
Thanks, Alex - Moshy team
Excellent in every respect
April 7, 2026
Reply from Moshy
Hi Julie, thanks so much for this amazing review. We really appreciate it.
Thanks again, Alex - Moshy team
Reply from Moshy
Hi Trish, thanks for leaving this review. Its great to see your first experience was positive, hopefully we can keep that going for you!
Thanks, Alex - Moshy team
Great lines of communication.
Darlene and Arcie went above and beyond to help resolve the issues I was having. Even in my frustration, they were calm and assured me 100 percent they would resolve the situation. And this, they did. They kept in frequent contact so I felt listened to.
April 13, 2026
Unprompted review
Reply from Moshy
Hi Jan, thanks so much for this review. Sorry to read of your frustration, but it is great to see Darlene & Arcie were able to help & with great communication. Thanks for being part of the Moshy community.
Thanks again, Alex - Moshy team
Dianne was very helpful although…
Dianne was very helpful although overall experience with the incorrect address being put on my order and missing a dose was not good
April 2, 2026
Unprompted review
Reply from Moshy
Hi Deb, thanks a lot for this great review. I'm sorry to read that there were some incorrect details but very glad to see Dianne was able to help. Please reach out anytime, our team will always do our best.
Thanks, Alex - Moshy team
Great customer services today from JM
Great customer service today from JM. My request was understood and responded to immediately. JM was polite, friendly and interested. Contact was successful and almost immediate.
April 10, 2026
Unprompted review
Reply from Moshy
Hi Joe, thanks so much for this fantastic review. It is great to see JM was able to provide polite & friendly service. I'll be sure to get him this feedback.
Thanks again, Alex - Moshy team
GREAT SO FAR
GREAT SO FAR. Doctor was very informative. Medication arrived in advised time. Communication has been efficient too. Only one week in and so far so good.
April 1, 2026
Reply from Moshy
Hi Brenda, thank you for this fantastic review. We really appreciate it, and will do our best to keep standards high!
Thanks, Alex - Mosh team
I’m finally beginning to to feel like…my old self feeling younger on the I side
I’m finally beginning to to feel like my old self feels great from one inside and on the outside no inflammation and no aches or pains on my knees Moshy is so supportive and every time I have questions they are answered so fast
April 5, 2026
Unprompted review
Reply from Moshy
Hi Maryanne, thanks so much for leaving this great review, it really helps others who are considering or on the fence about joining. It is fantastic to see you are beginning to feel like your old self, I hope we can continue to deliver top service! We will do our best.
Thanks again, Alex - Moshy team
Honest
Honest, helpful & professional exchange of information. It is very reassuring to know the nurses are easily accessible if needed. The app is easy to negotiate & informative.
April 3, 2026
Reply from Moshy
Hi Nadia, thanks so much for this fantastic review. We really appreciate it, and will do our best to keep standards high for you.
Thanks, Alex - Moshy team
Reply from Moshy
Hi Sonia, thanks so much for leaving this great review. We really appreciate it, and will continue to do our best to support you.
Thanks, Alex - Moshy team
Highly recommended
I received my first shipment yesterday and while there was a bit of delay due to Easter holidays, I am pleased to have started my journey. My Doctor who was assigned was absolutely amazing, non confrontational and really friendly. The Moshy Team went above and beyond with my queries and I couldnt be happier. .
April 2, 2026
Reply from Moshy
Hi Deborah, thanks so much for this amazing review. It is great to see the team went above and beyond, and we'll continue to keep standards high and help you hit your goals!
Thanks, Alex - Moshy team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.