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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
12 weeks into my journey I have felt supported in so many ways. Weekly emails with interesting facts & information about side effects and medication info. So many amazing recipes on the app as well.... See more
Company replied
I really appreciate the super fast response to any equiry I may have. The follow up information provided is very helpful and makes me feel valued. I received top notch Customer service. My delivery ha... See more
Company replied
Odd start as I actually had an awful experience with Moshy due to one of there workers failing to organise my order but after having dealt with Brian Sagahun from Moshy who completely flipped my exper... See more
Company replied
Company details
About Moshy
Written by the company
Moshy is healthcare that believes in you.
We’re a digital health clinic built around the needs of Australian women — because too often, they’re expected to wait, juggle, and just put up with it. We offer clinical, personalised care with prescription treatments delivered straight to your door.
From weight and skin to mental health and more, we make accessing care easy, fast, and judgement-free. It’s all online, on your terms, with wraparound support from real doctors, dietitians, and nurses who get it.
Get started today – check your eligibility.
Doctor-prescribed medication: Backed by science and tailored to your specific needs.
Health tracking: Stay on top of your journey with integrated tools and expert check-ins.
Free delivery: Discreet treatments shipped to your door, when you need them.
Online consultations: Speak with Australian practitioners from the comfort of home.
Contact info
Level 2, 25 Cooper Street, 2010, Surry Hills, Australia
- hello@getmosh.com
- www.getmoshy.com.au
4.6
Excellent
367 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Honest
Honest, helpful & professional exchange of information. It is very reassuring to know the nurses are easily accessible if needed. The app is easy to negotiate & informative.
April 3, 2026
Reply from Moshy
Hi Nadia, thanks so much for this fantastic review. We really appreciate it, and will do our best to keep standards high for you.
Thanks, Alex - Moshy team
Reply from Moshy
Hi Sonia, thanks so much for leaving this great review. We really appreciate it, and will continue to do our best to support you.
Thanks, Alex - Moshy team
Highly recommended
I received my first shipment yesterday and while there was a bit of delay due to Easter holidays, I am pleased to have started my journey. My Doctor who was assigned was absolutely amazing, non confrontational and really friendly. The Moshy Team went above and beyond with my queries and I couldnt be happier. .
April 2, 2026
Reply from Moshy
Hi Deborah, thanks so much for this amazing review. It is great to see the team went above and beyond, and we'll continue to keep standards high and help you hit your goals!
Thanks, Alex - Moshy team
Promptness
The app, practitioner, nurse, and accounts team are all approachable and consistently resolve or address my queries promptly. Kudos to everyone involved!
April 1, 2026
Unprompted review
Reply from Moshy
Hi KM, thanks so much for this awesome review. Its great to see feedback like this which covers the entire business! We'll continue to do our best to support your journey and help you hit all your goals. Thats what its all about.
Thanks, Alex - Moshy team
Timely delivery
Timely delivery, easy to talk to, friendly doctors. The only negativity is the amount of emails and text messages received
March 24, 2026
Reply from Moshy
Hi Dianne, thanks so much for this fantastic review. We have taken on board your feedback around the amount of communication, and hopefully you will see a bit of a reduction here.
Thanks, Alex - Moshy team
Reply from Moshy
Hi there, thanks for leaving this fantastic review. We really take pride in our customer support, and we'll always do our very best to help.
Thanks, Alex - Moshy team
Not really sure how I feel about this…
Not really sure how I feel about this whole situation. Haven't lost much weight, have paid a fortune and my meds are late. Unsure if I will continue tbh
March 24, 2026
Reply from Moshy
Hi Michelle, thanks for taking the time to leave a review, and for letting us know about your concerns. I know the team have been in touch, and I hope we can turn this experience around for you. I'll check in with you a bit later today also.
Thanks, Alex - Moshy team
Very prompt assistance
Very prompt assistance but i will need to wait for my appointment. Great customer service so far
March 31, 2026
Reply from Moshy
Hi Amanda, thanks so much for leaving this review. It is great to see our team provided prompt assistance. Please reach out anytime, we will do our best!
Thanks, Alex - Moshy team
Dennis has been the most amazing…
Dennis has been the most amazing customer service assistant one could ask for. Extremely prompt and lucky to have him
March 31, 2026
Unprompted review
Reply from Moshy
Hi Kelly, thanks so much for this awesome review. We know Dennis is a legend, and its great to see you agree.
Thanks again, Alex - Moshy team
Really easy and straightforward
Really easy and straightforward. Fantastic customer service and knowledgeable doctors. Highly recommend!
March 21, 2026
Reply from Moshy
Hi Nikki Leigh, thank you so much for this fantastic review, we really appreciate it!
Thanks, Alex - Moshy team
Jeff - friendly and helpful
Jeff was so helpful and made the interaction a positive experience. After my query he followed up with me to provide an update. Very happy! Thank you so much, Jeff
March 24, 2026
Unprompted review
Reply from Moshy
Hi Renee, thanks so much for taking the time to leave this review, its great to hear Jeff provided you with positive service & updates. We'll make sure he see's this feedback, thank you.
Cheers, Alex - Moshy team
The process has been really easy and…
The process has been really easy and practitioners have been great at explaining how to keep the progress steady. I love the discreet packaging and delivery service.
March 25, 2026
Unprompted review
Reply from Moshy
Hi Ally, thank you so much for this fantastic review. It is great to hear the process was made easy and with good explanations. We'll do our best to keep these standards high!
Thanks, Alex - Moshy team
This medication has changed the way i feel about myself
This medication has changed the way i feel about myself. I am eating healthier and starting to enjoy life.
March 21, 2026
Unprompted review
Reply from Moshy
Hi Donna, thanks for this awesome review! Its so good to read that you are feeling better, and enjoying life. Thats what its all about!
Thanks again, Alex - Moshy team
Resolving my issues
After a rocky start and not receiving my 2nd delivery on time, I gave a negative review. The team got in touch within a day acknowledging the issue and offering to resolve this asap.
the matter was resolved in a couple of days and I now have a contact within the team that actually answers my emails and followed up this time around.
I hope this improved level of service continues.
March 18, 2026
Unprompted review
Reply from Moshy
Hi Dirk, we are really sorry for this experience. I have taken a look into what has happened, and determined the cause for the delay. I'll be in touch to resolve and try to make this right for you.
Thanks, Alex - Moshy team
Reply from Moshy
Hi Monica, thanks so much for this fantastic review. Our team of practitioners are carefully chosen and its great to see they are providing great advice in a professional & empathetic manner.
Thanks, Alex - Moshy team
The start of my journey
My GP had no patients accessing GLP-1 medication but supported me connecting remotely with a practitioner and provider.
This has allowed me to make improvements to my health outcomes and my mental bandwidth to approach a more balanced, self love approach to health and wellbeing, as opposed to many disordered weight losses and gains. The first being at boarding school in the late ‘70’s.
I feel lucky to have this medication available in 2026, and watch with excitement at the new generation of medications in trial.
The cost of these medications is a concern, but currently I am a priority and we are making it work for me.
I recommend someone starting a medical weight loss journey to do research on hormones and weight gain/loss. Many amazing medical professionals communicate about this. Find those that resonate and match your preferred way of gaining knowledge.
March 18, 2026
Unprompted review
Reply from Moshy
Hi Julianne, thank you so much for taking the time to share your story in this fantastic review. Your story would resonate with a lot of people!
Thanks, Alex - Moshy team
Wish I did it sooner 🌻
I have spent a lifetime of my weight going up and down ! Then at 52 I finally realised I was worth helping too. Best decision I ever made and I so wish I made this decision years earlier !! But it’s never too late and now I’m heading to 53 and I feel the best I’ve felt since I was 22!! You are worth it. Invest in your health, it’s all you really have 💜
March 13, 2026
Unprompted review
Reply from Moshy
Hi Meg, thank you sooo much for this amazing review! Stories like yours are exactly why we are here, it really motivates us to keep doing our best every day for our customers! Congratulations on feeling your best. Wish I could pin this to the top of the page for everyone to see.
Thanks again, Alex - Moshy team
Reply from Moshy
Thank you so much for this fantastic review. We really appreciate it.
Thanks, Alex - Moshy team
AI is great until it’s not
The ordering process was easy as was my consultation (my doctor was early!!). However, after then things went awry. After days of hearing nothing I tried to look online in my account. I couldn’t find it so used the chat function. Unfortunately the response was that I was waiting for my consultation. I advised this had occurred but I kept getting the same response. I then used contact us but unfortunately this doesn’t get you to a human either. The chat bot responded with exactly the same response and then emailed me a transcript. I tried looking at my account but that kept defaulting to the contact us page. Long story short, Darlene from Customer Services finally intervened and was truly amazing. My 3 stars is an average taking into account Darlene’s 6 star assistance for which I am truly grateful.
March 10, 2026
Unprompted review
Reply from Moshy
Thank you for taking the time to leave this review, and thanks also for your persistence with us. It is great to see that Darlene was able to provide a 6 star experience for you, while also being disappointing that our digital friend "Mo" was unsatisfactory. Mo is learning every day, and I'd love to look into this a bit further to use it as a learning opportunity. We have requested your information, if you wouldn't mind please sharing that so we can investigate, and also I'd like to do something further for you to say sorry for this experience. You can contact us at hello@getmosh.com and ask for Alex regarding Trustpilot review if you would be interested in that.
Thanks so much, Alex - Moshy team
Good experience
Good communication, issues resolved quickly, great support and regular updates
March 11, 2026
Reply from Moshy
Hi Kathryn, thank you for this review! It is really motivating the whole team to keep our standards high.
Thanks again, Alex - Moshy team
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