Get Set Clean Reviews 117

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I used Get Set Clean in between two sets of Airbnb guests staying, while I was abroad. Everything was so smooth - their communication was just excellent throughout (and messaged me on WhatsApp so it w... See more

Rated 5 out of 5 stars

We have used get set clean for over two years to help with our airbnb rentals when we're on Holiday. They have not let us down once and have always provided a cleaner on time and ensured that our hous... See more

Rated 5 out of 5 stars

We’ve been using Get Set Clean for over four years and think they’re fab. We’ve had a few different cleaners which have ranged from excellent to very good. Really good value for money, extremely flexi... See more

Company replied

Rated 5 out of 5 stars

We’ve used Get Set Clean for the cleaning of our Airbnb flat for some years now. The apartment is always cleaned to an immaculate standard and the cleaners are reliable and polite. They also take la... See more

Company replied

Company details

  1. Cleaning Service

Information provided by various external sources

Get Set Clean offers you cleaning services in London and Bristol area. Our house cleaning services are provided by experienced, efficient and trusted cleaners. Combat dirt with us!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

117 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Poor quality clean

Poor quality clean, rude staff.

This was our first experience with Get Set Clean. The cleaner broke the plug hole mechanism in our sink so it was jammed shut. We tried to fix it together but couldn't so we called head office. Huge language barrier as everything we were saying had to be done over google translate. Spoke to woman on the phone who got pretty irate with me blaming me for the broken sink and doing nothing to apologise or be helpful. In the end the cleaner managed to fix the sink but left early, no apology, we had wasted time on these phone calls and trying to fix the sink and the house was left with a poor quality clean. Surfaces left unwiped, hairs and crumbs left on the floor. Disappointing. Won't be using again.

January 26, 2018
Unprompted review
Get Set Clean logo

Reply from Get Set Clean

Hi Cleo,
Thank you for your review; we appreciate and take every feedback into consideration.
We, as a company, feel awful about what happened to you and we could not apologize enough.
From my records, I understand you have already had a direct exchange of emails and a phone call with our company owner and that the conversation focused on you getting your money back for this cleaning session and also receiving another cleaning session free of charge to remedy this mistake.
Please also take into consideration that the cleaner and supervisor that had direct contact with you have both been let go due to their behaviours and jobs.
Again, we cannot apologize enough.
Please feel free to contact us at office@getsetclean.co.uk for any inquiries you may have.
Regards
Alex

Rated 5 out of 5 stars

We’ve been using Get Set Clean for over 4 years

We’ve been using Get Set Clean for over four years and think they’re fab. We’ve had a few different cleaners which have ranged from excellent to very good. Really good value for money, extremely flexible and accommodating plus super friendly. Would definitely recommend them and have done many times.

November 4, 2017
Unprompted review
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Reply from Get Set Clean

Hi Zarina,

Thank you for the kind words, we really appreciate them!

We love hearing how happy our clients are with our cleaners.

Alex

Rated 5 out of 5 stars

Recommended and great cleaning :)

I have been using Get Set Clean for the last 2 years - they are reliable, friendly and provide a great cleaning standard. I spend enough hours in the day at the office that I don't want to spend my weekends cleaning! - Get Set Clean allow me to spend my free time as I would like to and for that I am so grateful. They were recommended to me by a friend and I have recommended them on to another friend who has also been using them for the last couple of years - and now it's time I told more people!

October 21, 2017
Unprompted review
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Reply from Get Set Clean

Hi Jade,

Thank you for this hear-felt review! We're really happy that you enjoy our services so much.

We try very hard to please every one of our clients.

Alex

Rated 5 out of 5 stars

Honest and reliable

Honest, reliable, good house cleaning service. Emails are always answered promptly. Good website for amendments and communications.

October 16, 2017
Unprompted review
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Reply from Get Set Clean

Hi,

Thank you for this review, we're pleased you enjoy our services.

We really try hard in every department.

Alex

Rated 5 out of 5 stars

Well run efficient service

Well run cleaning service that gives you hassle free regular cleaning. If your normal cleaner can't make it they organise a replacement for you. Cleaners are competent and trustworthy.

October 13, 2017
Unprompted review
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Reply from Get Set Clean

Hi Paul,

Thanks for the review.

We're so happy you feel this way about our services!

Alex

Rated 5 out of 5 stars

Get Set Clean - exceptional cleaner

I’ve been using Get Set Clean for over 4 years now and wouldn’t hesitate to recommend them. My cleaner is amazing! She does a fantastic job each week and I can honestly say that I’d be lost without her. She is so thorough and truly exceptional.

October 12, 2017
Unprompted review
Get Set Clean logo

Reply from Get Set Clean

Hi there,

Thank you so much for the kind words!

Appreciate the kind thoughts.

Alex

Rated 5 out of 5 stars

Number One Ladies Cleaning Agency !!

My old cleaner took two months holiday and then let me know she was taking even more time away !
I contacted Elena asking for help and she found me someone in two days. This agency pulls out all the stops to help you.
I've used many agencies but Elena and her staff have that quality that a lot of cleaning agencies lack.....they really care and take great pride in their work. you won't be disappointed if you use them.
The women are brilliant. They work hard, efficiently and quietly.
My Cleaner is a saviour to me and I am honestly lost without her.
Thank you Get Set Clean.

October 9, 2017
Unprompted review
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Reply from Get Set Clean

Hi Susan,

Thank you so much for this review!

We really do try very hard to please all of our clients.

Alex

Rated 5 out of 5 stars

I have been using Get Set Clean for …

I have been using Get Set Clean for almost 3 years and I find their service great. They are very responsive to my requests and provide an outstanding customer service. Our cleaner is top-notch, she is fast, accurate, reliable and trustworthy.

October 9, 2017
Unprompted review
Get Set Clean logo

Reply from Get Set Clean

Hi Cecilia,

We are so pleased to hear that you enjoy our services so much.

We appreciate your review, thank you!

Alex

Rated 5 out of 5 stars

We love these guys and have been …

We love these guys and have been working with them for years now. They are reliable, friendly, professonal and a pleasure to work with. HIghly recommended.

October 5, 2017
Unprompted review
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Reply from Get Set Clean

Hi Joseph,

Thank you for your kind words, they mean a lot.

We'll keep striving to meet your expectations.

Alex

Rated 5 out of 5 stars

Excellent cleaners

Excellent cleaners, very reliable, always cleans to a high standard and you can contact your cleaner by email to change or add requests weekly if necessary

October 5, 2017
Unprompted review
Get Set Clean logo

Reply from Get Set Clean

Hi Sarah,

Thank you for you review, we're happy you are enjoying our services.

We try very hard to stay flexible and met our customer's needs.

Alex

Rated 5 out of 5 stars

The best we've found

We have used Get Set for over two years and we could not be more happy. Their cleaning and communication is perfect. We have had no safety or other questions whatsoever. The cleaner we have had for 2 years is now our Very good friend and we exchange often gifts. We are so pleased with this we cannot imagine switching to anything else.

October 4, 2017
Unprompted review
Get Set Clean logo

Reply from Get Set Clean

Hi,

It means so much to us that you are pleased with our services.

Thank you so much for your review.

Alex

Rated 5 out of 5 stars

Excellent cleaning company

I've been a customer for more than 2 years with Get Set Clean. This is a really really good service! You will not regret hiring this company.

October 4, 2017
Unprompted review
Get Set Clean logo

Reply from Get Set Clean

Hi,

We are so happy to hear from such a loyal customer.

We appreciate your kind words, thank you.

Alex

Rated 5 out of 5 stars

Clean home, happy family!

I have been a happy customer for over 4 years after they were recommended by two friends. During that time I have had the same cleaner (Laura). If she is ever away the replacement has always worked to the same high standard. All cleaners have been punctual, honest and left no rug unturned!

October 4, 2017
Unprompted review
Get Set Clean logo

Reply from Get Set Clean

Hi there,

It's great to hear you enjoy our services so much.

We'll be sure to pass on the good words to Laura.

Alex

Rated 5 out of 5 stars

Amazing service

Amazing service, very efficient and processional and I always look forward to coming home after they've been!

October 4, 2017
Unprompted review
Get Set Clean logo

Reply from Get Set Clean

Hi Rory,

Thank you very much for taking the time to leave us a review, it means a lot to us.

Alex

Rated 1 out of 5 stars

Do not use this company

Do not use this company. They confirm your booking then try to cancel or change the time a couple of days before the appointment with no explanation. Unprofessional and a complete waste of time.

October 3, 2017
Unprompted review
Get Set Clean logo

Reply from Get Set Clean

Hi Lucy,
Thank you for your review, we appreciate all feedback.
We apologize for the misunderstanding. The email sent out to you after your booking completion was not a confirmation of the booking and therefore the exact date and time, but more of a confirmation of our headquarters receiving the details of your preferred booking.
From there, we checked the availability on that date, however there was no possible way for us to cover it at that precise time.
We sent you an email regarding that, offering you an alternative time on the same date, which you turned down through a consecutive email.
If there are any more concerns, please feel free to contact us on help@getsetclean.co.uk
Regards
GetSetClean Team

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