Everything about the door was great the fitting the fitment everything that the delivery man was just rude and arrogant. I wanted his help and asked him to help me about a new front door and he just t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Looking for a solidor composite door, this is the cheapest place I found. Solidor themselves online 2k local widow companies 2.3k, 2.4k. The door we purchased 1.4k designed as you want it. The only... See more
Company replied
GFD provided great presales communication and answered all our questions whilst reaching a decision. Quotations were clear and provided quickly, Josh was patient with all the quote variations which... See more
Company replied
Easy website to create a Solidor of your own design. Great communication through to delivery. There was a problem with the door once it was fit. Sharon at GFD was brilliant, so helpful. The communicat... See more
Company replied
Company details
About GFD Homes
Written by the company
GFD Homes offer a complete window, door and roof solution for any building project. We supply nationwide across mainland UK (including Northern Ireland), providing premium aluminium and uPVC products at competitive prices, Including :
Composite Entrance Doors
Aluminium Entrance Doors
Aluminium Patio Doors
Aluminium Bi Fold Doors
Aluminium Windows
Crittall Style Windows & Doors
Aluminium Roof Lanterns
Smart Home Security
Smart Door Locks
We specialise in renovation projects and new builds/extensions, offering a range of industry leading aluminium and uPVC products. We have quality glazing products to suit any budget or specification, you can easily submit your details via our website for an accurate quote - no hassle and no tiresome sales visits!
Contact info
Teesview, Sabatier Close, TS17 6EW, Stockton on Tees, United Kingdom
- 01642 309 576
- enquiries@gfdhomes.co.uk
- www.gfdhomes.co.uk
4.4
Excellent
402 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor communication & Unexplained delivery date change
Unfortunately, my first experience has been a poor one, I received a date for delivery for my door for the 1st of September this was confirmed as the exact date of delivery on the 19th August . I am arranging the install so had arranged a builder and waste disposal for that day, then yesterday without notice, I received a subsequent email telling me that my delivery date is now the 2nd of September. No courtesy call no explanation. When i try and call the number and select option three for questions about existing orders, the phone rings and then goes to a voicemail.
August 27, 2025
Unprompted review
Reply from GFD Homes
Good morning Mo,
I am sorry to hear you have been left dissatisfied with our delivery process. Please be assured we take your concern seriously.
I have taken a look at your order and sadly, there appears to have been an admin error, for which I can only apologise. When the date of the 1st September was provided, it should have been advised that this was a week commencing date for delivery and not an exact delivery date.
Your exact delivery date has been confirmed as the 2nd September, which is the soonest delivery date we could offer, as the manufacturer does not deliver to your delivery postcode on a Monday.
Please be assured that these types of admin errors are not the norm for us, and I appreciate that this may have caused some inconvenience for your project.
This has been discussed at length with our orders team to ensure this type of error does not repeat again in the future, along with your feedback regarding to calls.
Once again, please accept our apologies. If there is anything else we can do to assist you, please do not hesitate to get in touch.
Kind Regards
Katie
Well done GFD with the Korniche Bi fold…
Well done GFD with the Korniche Bi fold doors excellent in all respects.
Being a little picky as I am
A little bit of swarf was left where drainage holes drilled could be deburred/blown out.
Out side protection film was trapped under glazing gaskets.
Should have stripped it before I fitted glass.
Great doors great service
Integral blinds admired by everyone. and the blind/glass delivery driver actually carried the glass up a slope for me seeing me struggling (above and beyond expectations)
July 29, 2025
Reply from GFD Homes
Hi Bob,
Thank you very much for taking the time to share your experience with GFD. We are delighted to hear that from start to finish you have received the level of service we strive to offer.
We look forward to helping you with any future home improvement projects you may have.
Best Wishes
The GFD Team
Great product and service
Rapid response to initial enquiry and answered any questions I had. Excellent product. Surveyors very helpful and professional and installation seamless. Extremely satisfied and would highly recommend.
August 4, 2025
Reply from GFD Homes
Hi Catherine,
Thank you for taking the time to share your experience and for choosing GFD Homes.
We are thrilled to hear you are happy with your new door and the service you received.
We truly appreciate your recommendation. If there is anything else we can assist with, please let me know.
Kind Regards
Katie
Good quality product
Good quality product, helpful and knowledgeable staff, what more could you want.
August 1, 2025
Reply from GFD Homes
Hi Michael,
Thank you for taking the time to share your experience and for choosing GFD Homes.
Best Wishes
Katie
An excellent efficient service from…
An excellent efficient service from start to finish, with super helpful, knowledgeable staff.
July 7, 2025
Reply from GFD Homes
Hi Amos,
Thank you for taking the time to share your experience and for choosing GFD Homes.
Best Wishes
Katie
Door wrong size by 10mm each side
The door is incorrect size for the frame delivered by 10mm each side. I appreciate this is currently being reviewed but overall the composite door is low quality product.
July 29, 2025
Reply from GFD Homes
Hi David,
Thank you for sharing your feedback I am so sorry to hear you are not happy with the quality of your door.
Please be assured that the team and manufacturer are reviewing the issues you have reported as quickly as possible.
Once we have an update, we will be in touch.
Thanks
GFD Homes Team
Great communication and the door…
Great communication and the door arrived perfect. Installed easily and secure
Great purchase
July 29, 2025
Reply from GFD Homes
Hi Mark,
Thank you for taking the time to share your experience and for choosing GFD Homes.
Best Wishes
Katie
A wonderful company
It was a very easy and smooth process from ordering to delivery and when the door arrived it was of excellent quality as was the fixtures and fittings - would definitely recommend
July 4, 2025
Unprompted review
Reply from GFD Homes
Hi Emma,
Thank you for taking the time to share your experience and for choosing GFD Homes.
We truly appreciate your feedback and are genuinely pleased that you're happy with the quality of your new door! Our aim is to always exceed expectations, and it's wonderful to know we could do that for you.
We truly appreciate your recommendation. If there's anything more we can do for you, please don't hesitate to reach out.
Best Wishes
Katie
New front door
Communication was good and the door looks amazing. Everything was done very professionally by the team, they were very careful.
July 3, 2025
Reply from GFD Homes
Hi Sonia,
Thank you for sharing your experience and for choosing GFD Homes.
We are thrilled to hear your new door looks amazing and you found and service professional throughout.
Best Wishes
Katie
Door was perfect…delivered as promised…
Door was perfect…delivered as promised and looks great… thanks
July 4, 2025
Reply from GFD Homes
Good morning,
Thank you for taking the time to share your experience and for choosing GFD Homes.
Kind Regards
Katie
Easy, good value and great service
I researched a number of local installers, but all were considerably more expensive. GFD homes were that bit cheaper than I could buy a door that would have been out of my budget using a smaller installer.
Ordering, survey and installation was all first class and I would not hesitate to recommend.
July 3, 2025
Reply from GFD Homes
Hi Michael,
Thank you for taking the time to share your experience and for ordering with GFD Homes.
We are absolutely delighted with your recommendation and to hear we could satisfy you with our easy process, good value and great service.
We do hope to work with you again in the future.
Best Wishes
Katie
A great selection of doors
A great selection of doors . So many styles and combinations.
June 30, 2025
Reply from GFD Homes
Hi Mr Harris,
Thank you for taking the time to leave us a review and for ordering with GFD Homes.
Kind Regards
Katie
Would have been 5 if not the latest…
Would have been 5 if not the latest conversation post door installation.
Beautiful door. There was a few issues as size of my old door is not standard. Lots of back and forth but eventually their installer managed to find a solution.
Most people I spoke to were nice and helpful.
The only issue I have is I found there was lack of communication about the lock I chose. If I leave the door inside the lock and shut it by mistake there is no way to get back in even with a key. I truly believe this type of lock shouldn't be sold without handle. I didn't want thumbturn to avoid my kids opening the door themselves, issue now is a whole different level
June 18, 2025
Unprompted review
Reply from GFD Homes
Hi Cecile,
Thank you for taking the time to share your feedback, and for GFD Homes.
I am pleased to hear you are happy with your new door, and we could find a solution to meet your requirements.
I am sorry to hear the locking of your door does not meet your expectations, or if you feel we did not share enough information on this prior to the order. Could you please share your order number so I can review this further?
Kind Regards
Katie
Effortless process
Effortless process from start to finish, door ordered, forecasted delivery date given, door arrived on the day, packaged well, concise instructions & it fitted like a glove.
June 9, 2025
Reply from GFD Homes
Hi Andy,
Thank you for taking the time to share your experience and for choosing GFD Homes.
We are thrilled to hear we met your expectations from start to finish, and we do hope you love your new door.
Best Wishes
Katie
Good service
Easy to design the door on their website. I made one call which they handled very well. The door came before expected and was very well packaged.
May 15, 2025
Unprompted review
Reply from GFD Homes
Hi Peter,
Thank you for taking the time to leave us a review and for ordering with GFD Homes.
If there is anything we can assist you with in the future, please do not hesitate to get in touch.
Kind Regards
Katie
Great value, professional replacement door
Just had a new solidor front fitted by GFD Homes. We had a number of quotes for the same specification. One quote as over £500 more and the lead time was 12 weeks. From placing the order with GFD the door was fitted within a month. Engaging with the firm before placing the order as a breeze. Carla was a pleasure to work with. Door fitted in 3 hours quality of workmanship great. No mess to clear up.
June 10, 2025
Unprompted review
Reply from GFD Homes
Good morning,
Thank you for taking the time to leave us a review and for choosing GFD Homes.
We are pleased to hear we have exceeded your expectations from start to finish, which we always love to hear.
We truly hope you love your new door, and we can help you with anything in the future, please do get in touch.
Best Wishes
Katie
"I used GFD for the second time on a…
"I used GFD for the second time on a home project, and my experience with both the company and their products has been outstanding."
June 6, 2025
Reply from GFD Homes
Hi Shalini,
Thank you for taking the time to leave us a review and for ordering with GFD Homes.
We are over the moon to hear you found our service and products outstanding.
If we can assist you with anything else in the future, please do not hesitate to get in touch.
Kind Regards
Katie
Great price
Great price, good delivery times and easy installation. Could not ask for any more.
June 5, 2025
Reply from GFD Homes
Good morning.
Thank you for taking the time to share your experience and for choosing GFD Homes.
Best Wishes
Katie
Quickest delivery and most cost effective
GFD homes could deliver the for much sooner than most other suppliers and the price was very competitive. Their customer care is easily available during business hours and very helpful.
One aspect that could be improved is the pricing mechanism. My initial quote didn’t seem to include the price for letter plate even though I had added it. That was discovered when I asked for change in colour of letter plate, and I was charged for that separately.
June 9, 2025
Unprompted review
Reply from GFD Homes
Hi Arvind,
Thank you for taking the time to share your feedback and for choosing GFD Homes.
We are thrilled to hear you found our service and price exceeded your expectations.
I'm sorry to hear about the issues with the pricing of your letterplate. Please be assured this has been passed on to the IT team to investigate this and prevent the issue from happening again.
If we can assist you with anything else in the future, please do not hesitate to get in touch.
Kind Regards
Katie
GFD HOMES…OTHER COMPANIES SHOULD TAKE NOTE
GFD HOMES ARE A GREAT ALL ROUND EXPERIENCE FROM THE TIME YOU ORDER YOUR DOOR TO THE TIME ITS FITTED. NOTHING IS TOO MUCH TROUBLE AND THE STAFF ARE ENGAGING AND HELPFUL, WHICH UNFORTUNATELY IN TODAYS CLIMATE, MANY COMPANIES IN THE UK ARE NOT.
WOULD GIVE GFD FIVE STARS
June 2, 2025
Reply from GFD Homes
Hi Gaz,
Thank you for taking the time to share your experience and for choosing GFD Homes.
We are thrilled to hear our service exceeded your expectations and shone through for you.
If there is anything else we can assist you with please do not hesitate to get in touch.
Best Wishes
Katie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.