After a terrible experience with Adexa.co.uk where I am still awaiting a refund, I ordered a sink through GGM. The sink arrived very well packed and undamaged, exactly to size. Good quality. I was mis... See more
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VERY SLOW FOR WARRANTY/SUPPORT. More than a week now and looking for some technical support for my broken dough machine in Ireland, there is no one you can contact with. Rang the support phone, some a... See more
Ordered an ice maker on the 31st of July, arrived in a timely manner on the 8th of August. The product was delivered by Raben, tracking number worked well, the driver notified of the arrival in time.... See more
Company replied
GGM Gastro has been supplying me great gear for the past 7 years.They have a huge amount of stuff the gear is good quality compared to its price elsewhere I find that there is lots of different le... See more
Company details
Written by the company
Wir sind ein deutsches Unternehmen, welches sich zur Aufgabe gemacht hat, Großgastronomie jeden Tag neu zu erfinden. Daher sind wir ununterbrochen weltweit auf der Suche nach den neuesten und besten Produkten für die Gastronomie. Wir bieten seit über 20 Jahren alles von Geschirr über Spülmaschinen bis hin zu Kombidämpfern! Gemeinsam mit unseren Partnern, Kunden und unserem Team konnten wir so unseren Erfolg jährlich vergrößern. Mit über 1000 Mitarbeitern verteilt auf 20 Standorte sind wir nicht nur international, sondern auch regional für unsere Kunden vor Ort. Mit unserem Netzwerk und direkten Kontakten zu Herstellern aus unter anderem Deutschland, Italien und Übersee ist es uns möglich unser Sortiment mit Tiefstpreisgarantie anzubieten.
Contact info
Weinerpark 16, 48607, Ochtrup, Germany
- 02553 72200
- review@ggmgastro.com
- www.ggmgastro.com
4.1
Great
5K reviews
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Very poor experience
Ordered an item advertised as in stock, with delivery in 5-7 days. 6 days later, when the product was almost due to arrive, I received an email saying that the product is, in fact, not in stock and the lead time is 4 weeks, the moment when I cancelled the order.
Two days after I confirmed (8th day after the order) they confirmed the cancellation of the order and that the refund was initiated.
2 weeks later, still no refund, I emailed them, and they replied "As discussed, we have just initiated the refund". One of the worst companies I have ever dealt with, avoid at all costs.
Update: they refunded me, after I gave them a deadline and left this review. At least I got my money back, so I retitled the review
March 19, 2025
Unprompted review
Reply from GGM Gastro International GmbH
Dear Oana,
Thank you very much for your feedback and for taking the time to share your experience with us.
First and foremost, we sincerely apologize for the inconvenience you encountered. It is by no means in line with our standards of customer service that you had to deal with such delays and conflicting information regarding your order and refund.
After reviewing the case in our system, I can confirm that the refund has in fact been processed in the meantime. We regret that there was an initial delay and that the communication may have appeared inconsistent.
At the same time, we must firmly reject any allegation of fraudulent intent. We always act to the best of our knowledge and with the utmost care. We deeply regret if our procedures appeared unclear or led to misunderstandings in this case. Refunds are processed automatically through our system and may occasionally be delayed due to the respective payment service provider.
Please be assured that we take your criticism seriously and will review the matter internally to help prevent such situations in the future. Should you have any further questions or require assistance, we remain at your full disposal.
Kind regards,
Your GGM Gastro Team
The worst service I have ever dealt…
The worst service I have ever dealt with. I do not recommend to anyone.
February 3, 2025
Very bad products and service
Very bad products and service
we ordered multiple times and each time there are issues with equipment.
order dishwasher, water reservoir heater does not work from the beginning. we have sent it back in warranty period. we had to pay shipping costs. we got it back and still not working
we ordered a fridge table, it came without the doors...
calling service they couldnt believe, after a year contact still no solution.
we ordered a saladette, dead on arrival.
Since they have grown it became worse. production quality is getting worse, how can you even sent out fridges without doors?
things break easily
service has always been bad but equipment in the beginning (few years ago) was still ok but now, expect 50% of delivered electric devices to be broken or missing parts.
December 24, 2024
I have got a product which was broken
I have got a product which was broken. 30 days later the GGM has not sent the new product to me even though all the necessary photos have delivered to them within an hour after a delivery. They haven't picked up the broken product either even though it is so big that the customer has difficulties to keep it (over 100 kg). Both delivery company and customer have seen the broken product during delivery and customer did not even opened the product case because it was broken. Really bad customer service from GGM and cannot recommend this company to anyone.
I got the next product 01.04.2025 without any tracking information. The GGM gave me the wrong tracking information and they started to figure out the correct one. Funny though that I got the shipment before they did it. And the product was totally broken again from the bottom. GGM offered me compensation 100 EUR for that and they did not understand that the product was broken and customer cannot even use it. Then they said that they are so busy that I need to wait for the new one. Really unbelievable. The customer has got twice broken product and their customer service tells me to wait....That customer 'service' is a bad joke.
February 24, 2025
Very bad experience with GGM Gastro.
I placed an order of over €6,000 on their website and selected delivery with liftgate service because my shop has stairs. Despite clearly stating this, the transport company only offered curbside delivery and refused to bring the items inside.
I had to reject the delivery, and since then, it’s been a nightmare: no clear answers, they asked for serial numbers of products I never received, and I still haven’t been refunded a single euro. Over a month has passed with no resolution.
Extremely unprofessional for a company that sells heavy equipment to businesses. I won’t buy again and I don’t recommend them to anyone.
March 21, 2025
Reply from GGM Gastro International GmbH
Dear Fado de André,
Thank you for your feedback. We are very sorry that there have been any inconveniences in connection with your order and we take your concerns very seriously. Nevertheless, we would like to respond to your comments.
You have mentioned the delivery with liftgate service.
In accordance with the terms of delivery published on our website, this includes delivery to the kerbside, where the goods are unloaded at street level.
Further delivery – such as carrying the goods up stairs or into your business premises – is not included and would only have been possible as a separately commissioned additional service.
The fact that serial numbers were requested in the course of further processing is due to internal audit processes that require clear identification of the items concerned.
We regret if this was perceived as a burden for you, but we ask for your understanding that we are obliged to carefully check the items before a reversal or refund can be made.
Finally, we would like to emphasise that we are sorry for your dissatisfaction regarding the communication process so far. The professional and reliable support of our customers is of central importance to us. We take your feedback very seriously and have already addressed it internally to initiate optimisations. We continue to strive to find an appropriate solution and are always available to provide you with individual clarification.
Please contact our customer service team directly, quoting your order number, so that we can thoroughly review the process.
Kind regards,
GGM Gastro
I have ordered 2 items 2 weeks ago and…
I have ordered 2 items 2 weeks ago and nobody answer my emails, telephone does not work..., after 2 weeks I requested to return money and they returned it. But I chose this company because it promised short delivery terms which is not correct. Their telefon does not exist, I lost 3 weeks with trying to connect them to find out when my order will be delivered. I am satisfied that I got my money back but the same I lost a lot of time.
March 20, 2025
Reply from GGM Gastro International GmbH
Dear Jelena Korovina,
First and foremost, we sincerely apologize for any inconvenience you have experienced. We regret to hear that you were dissatisfied with the order process and our availability.
Please note that our delivery times also depend on the receipt of payment. If there is a delay in payment, this may consequently affect the delivery schedule.
Regarding your attempts to contact us, we have checked our system and found that your inquiry was answered the day after your email. Furthermore, your order was promptly canceled, and the amount was refunded to you without delay.
We understand that this delay was frustrating for you, and we regret that you had to spend time trying to get a response. Our team strives to process all inquiries as quickly as possible. We take your feedback seriously and will continue to optimize our processes to provide even better service in the future.
Thank you for your understanding. Please do not hesitate to reach out if you have any further questions.
Best regards,
GGM Gastro
I have ordered an appliance and before…
I have ordered an appliance and before ordering I called to confirm that the item could be delivered 3-4 days later, we are now a week later and the item hasn't even shipped, it's a scam!
UPDATE: I have never received any form of refund!
March 13, 2025
Reply from GGM Gastro International GmbH
Dear customer,
Thank you for reaching out to us. We sincerely regret the delay in the delivery of your order and understand how important timely shipping is for you.
Upon reviewing our system, we can confirm that our team responded to your inquiries promptly. Additionally, we honored your request to cancel the order without delay. We regret that this was not sufficient to improve your experience.
Please rest assured that transparency and customer satisfaction are our top priorities. A shipping delay is in no way indicative of fraudulent intent but can occasionally occur due to logistical or external factors beyond our immediate control.
We truly appreciate your feedback and will use it to further optimize our processes. If you have any further questions or if there is anything else we can do for you, please do not hesitate to contact us.
Best regards,
GGM Gastro
Our company bought 6 large equipments…
Our company bought 6 large equipments from this company, one of the large frige come broken already with a loud noise when plugged in and other with out producing cold... requested for a technician intervention under warranty and was offer to outsource my own technician and all expenses should have to be payed by our company, was told the warranty is for 1 year and only cover spare parts, the rest would be at our company costs!!!
So, we are stuck we 2 brand new BROKEN fridges, of the 6 that we purchase from this company, and now we still going to have to spend much more money to fix them.
DO NOT RECOMMEND THIS COMPANY AT ALL...
February 10, 2025
DO NOT
DO NOT, I REPEAT, DO NOT ORDER FROM GGM GASTRO IF YOU VALUE YOUR SANITY. Seriously, I'm writing this review as a warning to anyone considering these people – save yourself the stress and go ANYWHERE else. We started a new business and, like fools, decided to order two vital pieces of equipment from GGM Gastro. Their website promised delivery in 2-4 working days. HA! Two MONTHS later, we still hadn't seen hide nor hair of our order.
Calling their so-called "customer service" was a daily exercise in frustration. They were absolutely useless. The only response we ever got was "we're working on it," with no actual information, no delivery date, nothing. It was like talking to a brick wall. And the absolute cherry on top? After I dared to ask (repeatedly, I admit, because two months is a LONG time) where our order was, they THREATENED TO HANG UP ON ME. Yes, you read that right. That's their idea of customer service.
Because of their incompetence, our store opening was hanging by a thread. We'd built the entire store around the dimensions of the GGM Gastro equipment. So, what did we have to do? We had to drive all the way from the Netherlands to GERMANY to buy the EXACT SAME APPLIANCES. And even then, the fun wasn't over! We had to wait THREE HOURS just to collect them. Three. Hours.
And then, the refund saga began. They wouldn't refund the original online order until the non-existent items were returned to their warehouse. Seriously?! After countless emails and even more waiting, we finally got our money back. But the whole experience was a nightmare. It cost us time, money, and a huge amount of stress. So, take my advice: STAY AWAY FROM GGM GASTRO. Your mental health will thank you.
December 9, 2024
Unprompted review
Reply from GGM Gastro International GmbH
Dear Mr. Kommatas,
We sincerely apologize for the frustrating experience you had with GGM Gastro. We completely understand your frustration, especially considering the significant delays and the stress it caused your business.
We have thoroughly reviewed your case, and we can confirm that a refund has already been processed some time ago. We deeply regret the inconvenience you experienced, from the extended delivery time to the communication issues with our customer service team. This is certainly not the experience we strive to provide our valued customers.
Please rest assured that we are actively working to improve our processes to prevent such situations in the future. Your feedback is extremely important to us, and we appreciate you taking the time to share your concerns.
If you have any further questions or require additional support, please don't hesitate to contact us.
Once again, we are truly sorry for the inconvenience caused.
Kind regards,
GGM Gastro
If I could give no stars then I would!
If I could give no stars then I would!!
Following our last review , we were told they would look into the problem. As expected this didn’t happen so no surprise there!! We reported it to our credit card company to deal with the refund.
Now today we get nasty email demanding payment for items that were never delivered.
There customer service is joke so please think carefully about using this company.
February 8, 2025
Reply from GGM Gastro International GmbH
Dear Justin,
We sincerely regret to hear about your experience and understand your frustration. Please allow us to address the concerns you’ve raised.
First and foremost, we apologize if you feel that your issue was not handled as expected. We always aim to resolve customer concerns as efficiently as possible, and we regret any delays or miscommunications that may have occurred.
If your case remains unresolved, we would be happy to re-evaluate the situation—please reach out to our support team with your order details so we can investigate further.
Regarding the payment request for undelivered items, this is certainly not the experience we want for our customers. If there has been a misunderstanding or an error in our system, we are more than willing to review the matter and correct any mistakes.
Please provide us with any relevant details, and we will look into this as a priority.
We appreciate your feedback and take it seriously, as it helps us improve our service. Our goal is to ensure a professional and fair resolution for all our customers.
Best regards,
GGM Gastro
Extremely unprofessional and disappointing customer service
I ordered a steel table from GGM Gastro, but it arrived scratched and damaged, likely due to issues during production and transportation. I filed a claim, and the company offered me two options: either return the table on a pallet or accept a €40 compensation—an inadequate offer given the extent of the damage.
Since I live in an apartment in a big city and the table was not delivered on a pallet, I explained to customer service that returning it this way was not feasible. They initially assured me that I could send it back in boxes instead, provided I first sent them a picture. After doing so, I was once again told that I had to return it on a pallet. Despite reiterating that this was not possible, they repeatedly went back and forth, sometimes agreeing to the box return, only to later insist on a pallet again.
This frustrating process has dragged on for over a month, with no resolution. To make matters worse, the last time I called to clarify the issue, the customer service representative hung up on me. I am extremely disappointed with how GGM Gastro has handled this situation - their customer service has been unprofessional and unhelpful throughout, leaving me after 1.5 months with a scratched table in a cardboard box still ready for pickup in my living room.
February 7, 2025
Unprompted review
Reply from GGM Gastro International GmbH
Dear Emma,
We sincerely apologize for the frustration and inconvenience you have experienced with your order. We completely understand how disappointing it is to receive a damaged product and to go through a lengthy resolution process.
Unfortunately, transport damages can occasionally occur despite careful packaging, and while we always strive to prevent such cases, some aspects of shipping and handling are beyond our direct control. That said, we absolutely recognize that this situation should have been handled more smoothly for you.
Regarding the return, we regret any miscommunication. While we initially offered the option of returning the table in boxes, our standard return process requires larger items to be sent back on a pallet to ensure safe transport. We would have been happy to assist in arranging a pallet for you to make the process easier, and we apologize if this was not made clear from the beginning.
Additionally, we are very sorry if your experience with our customer service did not meet your expectations. That is not the level of professionalism we strive for, and we will certainly address this internally to improve our processes.
We want to resolve this matter for you as quickly as possible. Please let us know how we can assist you further so that we can find a satisfactory solution together. Your satisfaction is important to us, and we appreciate your patience.
Best regards,
Your GGM Gastro Team
Would give 0 stars if I could
Would give 0 stars if I could. Ordered a double fridge and 4 extra shelves in it on November. Got the fridge and 3 wrong shelves on December. Had to send pictures of the products with tape measures next to them to launch the return process (which by the way took three weeks). Then at the end of December got informed that the shelves were out of stock and will be restocked February 5th. Then on February 7th got informed that they will be restocked on March. Customer service just sends copied and pasted answers, horrible experience all around.
February 7, 2025
Reply from GGM Gastro International GmbH
Dear Customer,
We sincerely regret the inconvenience you have experienced with your order and fully understand your frustration regarding the delays and incorrect items. Ensuring a smooth and satisfactory shopping experience is our priority, and we are sorry that this was not the case for you.
Regarding the shelving issue, we rely on timely deliveries from our suppliers to fulfill all orders as quickly as possible. Unfortunately, despite our best efforts, delays can sometimes occur due to unforeseen supply chain disruptions. We understand that waiting longer than expected is frustrating, and we truly appreciate your patience.
As for the return process, we ask for photos with measurements to ensure accurate processing and to avoid any further mistakes in handling your request. We understand that this can feel like an additional effort, but it helps us resolve such issues as efficiently as possible.
We sincerely apologize for the experience you had and will continue working on improving our processes to avoid such situations in the future. If you have any further concerns or need assistance, please do not hesitate to contact us—we are here to help.
Best regards,
Your GGM Gastro Team
TOP Wine fridge - 421 liters - with 2
I bought 3 years ago a Wine fridge - 421 liters - with 2 climate zones and it so beautiful and works excellent
All my friends asking were to bay and I advised them to buy from GGM Gastro (Germany)
Excellent product with super fair price
February 5, 2025
Unprompted review
Reply from GGM Gastro International GmbH
Dear Paul Brandeis,
Thank you very much for your great feedback! We are delighted to hear that you are so satisfied with your wine fridge and that you recommend it to others.
The combination of quality, functionality, and fair pricing is especially important to us. If you have any further questions or need assistance in the future, we are always happy to help.
Enjoy your wine fridge!
Kind regards,
GGM Gastro
Don’t buy from them
I have bought four different equipment from this company, three of them came damaged and took forever to arrive, one display fridge arrived completely damaged, I took photos and send them by email and they offered me a €140.00 compensation which I asked for a full refund (also I’ve taken a insurance) my lawyer sent them a letter but they just ignored and sent me €166.00 (god knows why) PLEASE DON’T BUY FROM THIS COMPANY
September 1, 2024
Reply from GGM Gastro International GmbH
Dear Customer,
We regret that you were not satisfied with your order. Of course, we have carefully reviewed your concern and, after thorough consideration, offered you an appropriate reduction in value as a solution. You accepted this offer without any further objections.
We are sorry to hear that you are now retrospectively dissatisfied with this agreement. Our goal is always to find a fair and appropriate solution. Should you have any further questions, we are, of course, available to assist you.
Kind regards,
GGM Gastro
DO NOT BUY FROM THESE PEOPLE!!
DO NOT BUY FROM THESE PEOPLE. This company is completely unreliable. We have bought a lot of commercial kitchen equipment and we ignored other peoples warnings. Their service is non existent, they take no responsibility, respond as though you are an idiot. We are left with thousands of euros of equipment completely useless. We have lost thousands in rotten food because of their failure to address our failing display fridge, now its dead. Our equipment failed after just a few months, its not even old but definitely substandard! They are a joke. Buy local and forget these scammers.
January 8, 2025
Unprompted review
Reply from GGM Gastro International GmbH
Dear Customer,
thank you for taking the time to share your experience with us. We sincerely regret that you are dissatisfied and that your expectations were not met.
At GGM Gastro, we take feedback like yours very seriously, as it helps us identify areas where we can improve. We deeply regret the inconvenience you experienced with our equipment and service.
We apologize for the frustration caused and would like to assure you that we are continually working to improve our quality and customer support.
Kind regards
Your GGM Gastro Team
Do not expect quality materials on this site despite its high price - zero customer service après vente
I am a new restaurant owner. They poorly packaged our dishwasher so it arrived damaged and unusable. Then "customer service" proceeded to play games and make us jump through hoops saying they would send a new one straight away and pick up the old one as currently I need to hire someone to do the dishes during service now. Today they’ve just said they won’t send us a new one. One week of playing this game thinking we’d get our product. We spent over 15k in materials on their site and it’s absolutely disgusting and shameful to do this to people.
If you own a restaurant and you want quality materials, do not buy from here. The drinks fridge they sent us also sucks but we’re just dealing with it for now until we can get enough money for a new one. Poor quality materials. Avoid avoid avoid
December 12, 2024
Reply from GGM Gastro International GmbH
Dear Customer,
thank you for taking the time to share your experience. We sincerely apologize for the difficulties you faced. We understand how frustrating and inconvenient this situation must have been.
It is disappointing to hear that our handling of this matter did not meet your expectations. Please know that your feedback is extremely important to us, and we are committed to improving both the quality of our products and the service we provide to our customers.
We deeply regret the inconvenience and frustration this has caused you.
Kind regards
Your GGM Gastro Team
Terrible company to deal with
Terrible company to deal with , there is no customer service, we purchased goods to 450 euros , the items were never delivered despite them telling us the carrier tried to call, we sent 12 emails asking for delivery times none were given , they have since sent a credit note for the 409 euros yet only credited 199 euros to my credit card saying the rest will be kept as restock-age charges !!! We have since reported them to the credit card company, be very careful using this company
November 26, 2024
Unprompted review
Reply from GGM Gastro International GmbH
Dear Customer,
thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you’ve encountered. Providing a positive customer experience is very important to us, and we are truly sorry to hear that you were dissatisfied with the service you received. Normally, such issues do not occur.
We understand how frustrating this situation must have been for you and regret that it led to such inconvenience. Your concerns are important to us, and we will review the case carefully to see if anything could have been handled differently.
We truly apologize once again for the inconvenience you’ve faced.
Kind regards
Your GGM Gastro Team
My advice is to stay well clear of GGM Gastro
I would not recommend this company. Their customer service is non existent. They do not keep their promises and getting them to respond to you is impossible. Our goods were damaged in transit 4 months ago and we still have had no resolution. When I try to contact their service department a message comes up to say my case is closed. Since I have posted my reviews on Trust Pilot and Google, GGM Gastro have proceeded to report my reviews as fake and defamatory, (writing bad things which are not true). Both Trust Pilot and Google have now been provided with email correspondence, requests for help, invoice details and order/delivery information). It's a shame GGM Gastro aren't as quick to sort out customers issues as they are on trying to remove genuine reviews by unhappy customers.
October 29, 2024
Reply from GGM Gastro International GmbH
Dear Customer,
thank you for sharing your experience with us. We sincerely apologize for the difficulties you've encountered with our customer service and the handling of your order. We understand your frustration.
We are currently taking steps to improve our processes and communication to ensure that such situations do not happen in the future.
Once again, we apologize for the issues you've faced and thank you for bringing them to our attention.
Best regards
The GGM Gastro Team
I ordered 4 products and I got 3
I ordered 4 products and I got 3. I announced that the order is not complete. After 90 days they don't want to do anything. They are some thieves. nobody knows anything.
August 1, 2024
Unprompted review
Reply from GGM Gastro International GmbH
Dear Customer,
thank you for sharing your experience with us. We are sorry to hear about the issues you've faced with your order. We understand your frustration and sincerely apologize for the inconvenience this has caused.
We are currently reviewing older reviews, and your feedback is important to us. We are actively working on improving our processes and service to prevent such situations in the future.
Once again, we apologize for the problems you've encountered!
Best regards
The GGM Gastro Team
Stay away,,,,,scammers
Stay away,,,,,, I bought oil filter machine and paid more than 1000€ it said that the item will be delivered in 5 working days, but it took 4 months to arrive, because the filters of the machine where not available, after all that waiting when we use the machine in the hot oil the filter melt in the oil making the machine useless,, after contacting them about that problem they offered to get us new filters, until today we didnt get any filters and the machine is not used yet and they refused to return it.
So basically they took our money and gave us garbage.
September 18, 2024
Reply from GGM Gastro International GmbH
Dear Customer,
thank you for sharing your experience with us some time ago. We are sorry to hear that you encountered such difficulties with your order. We understand your disappointment and sincerely apologize for the inconvenience caused.
We are currently reviewing older reviews. We take your feedback seriously and are actively working on improving our processes and service to prevent such situations from occurring in the future.
Once again, we apologize for the issues you faced!
Best regards
The GGM Gastro Team
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