ghdhair.com Reviews 

66,156
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 2,886 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and performance of the products, finding the straighteners and hair dryers effective and gentle, delivering sleek and shiny results. People frequently highlight the speed and efficiency of these tools, noting how quickly they achieve desired styles. Many also appreciate swift delivery and easy ordering, often receiving items the very next day. However, some customers also noted issues with delivery, including damaged packaging, items not dispatched, or orders never received. A few people reported problems with product design, such as snagging hair, difficulty handling, or fixed temperatures that were too hot. Additionally, some reviewers were dissatisfied with customer service, citing slow responses or unfulfilled promises regarding missing complimentary gifts.

What people talk about most

Product

Users describe ambiguous interactions with product, with many expressing satisfaction with their purchases,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising the quick and fast... See more

Quality

Customers consistently note positive experiences with quality, praising items that last for years and perform... See more

Order

Consumers report mixed experiences with their orders, with many praising the ease of ordering and quick... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers reporting excellent, quick, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The order was damaged beyond repair when out for delivery. When I tried to get help online, the GHD AI assistant was useless. Once through to a person service was excellent.

Rated 4 out of 5 stars

I haven't had ghds for years so thought I'd get a pair as I needed straighteners that were going to be better for my hair. My hair has been wild in this humid weather and the first time using the plat... See more

Rated 3 out of 5 stars

Hair straightener is as expected as works well. I’ve deducted 2 stars though because I bought it direct from ghd because they had an offer at the time which promised a free heat protect spray as a gif... See more

Company replied

Rated 3 out of 5 stars

GHD "Good Hair Day" marque de prestige et qui a un prix. Ma fille coiffeuse ne jure que par ses produits, donc Maman commandé son lisseur GHD. Arrivé dans un emballage abîmé, presque écrasé, le li... See more

Company replied


Company details

  1. Electronics Store
  2. Hair Product Store

Written by the company

In 2001, three hairdressers from Yorkshire put a radical new hair styling product into the hands of women across the globe. With the respect and loyalty of an army of devoted stylists, ghd quickly developed a cult-like status nationwide. A monthly trip to the salon was no longer the only way to have a good hair day - this could be achieved every day. Over the past 19 years our breakthrough products have won numerous awards and recognition worldwide. We champion beauty, in all that we do, with one very clear purpose in mind: to empower all women so they can fulfil their every ambition.

ghdhair.com

Written by the company

Free next day delivery
To ensure that good hair days are yours as quickly as possible, you can order up until 8pm Monday to Friday for free next day delivery within most areas of the UK.
Behind ghd
We know the importance of enjoying good hair days. ghd are leading the way in understanding the science of hair. Our Research & Development labs located in Cambridge are unique in combining physicists, material scientists, product designers and hair specialists to focus solely on the terminal manipulation of hair. The facility allows for scientific testing on hair and the development of new products, as well as product performance testing.

Contact info

3.8

Great

TrustScore 4 out of 5

66K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(66,156)

3,496 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

GHD always my go to straightener

GHD always my go to straightener. I have used them for many years now. Recently gone to a short pixie cut and my original straighteners were just too big so purchased the ghd mini straightener which are perfect. I would not choose any other brand. Highly recommended.

July 15, 2026
Rated 5 out of 5 stars

No other straighteners can match

Easy to navigate website and ordering with a good guide to the best suited straighteners. Quick delivery and payment option of Klarna a bonus! I didn't realise how outdated my old straighteners were until my new ones arrived, game changer! Love the pink and the cause.

July 5, 2026
Rated 5 out of 5 stars

Amazing

Received my new hair dryer the other day & wow it’s amazing. Took half the time to dry my hair & it was so shiny. 100% recommend this.

July 14, 2026
Rated 5 out of 5 stars

More sleek and Less frizzy …

I have just purchased the new ghd sculpt straighteners and I am extremely pleased with how I can see the difference in my hair.
My hair is very fine and frizzy but already my hair is straighter and more sleek.

July 14, 2026
Rated 1 out of 5 stars

Low Temperature set

I brought the GHD Max only to find out when it arrived it doesn’t have a temperature increase button, just the on/off button. Therefore this straightener is actually set to a temperature of only 185, I couldn’t be bothered going through the hassle of returning it. So maybe you guys should advertise the temperature on this ghd on your website so customers like myself aren’t in for a surprise when receiving it.

July 13, 2026
ghdhair.com logo

Reply from ghdhair.com

All of our styling tools have been developed to operate at 185C; the optimum styling temperature for achieving ultimate, long-lasting, professional looking results. We are very proud of our product development and mention our set temperature of 185C in several places on each product page, under both the technology, and features tabs.

Rated 1 out of 5 stars

Got the beach waver

Got the beach waver, burnt my hair and when I went to return it, they didn't have a label ready to be printed so I paid the full cost of the return- over $20. For a luxury hair styler. Stupid would never buy again or recommend

July 1, 2026
Unprompted review
ghdhair.com logo

Reply from ghdhair.com

Hello,

Thank you so much for sharing your recent review with us! If you could please provide us with a few more details, a member of your local customer service team will reach out to you directly to assist you further.

ghd Customer Service

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look