Had this particular sockets fitted a few years back, the rocker on one suddenly ceased up. Never thought I would get the exact replacement till I came onto this sight by chance, the reviews were good... See more
Company replied
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See what reviewers are saying
I used Gil-Lec to purchase two extractor fans, as it was the best price for the fans that I wanted. Unfortunately the 2nd fan developed a clicking sound within the first few weeks. I messaged Gil-... See more
Fast next day free delivery . I’m currently waiting for my electrician to put this extractor fan in. The guy on the phone spent 5 minutes talking about different types of extractor fans and what he wo... See more
Great selection of gear. Competitive prices. Ease of use of their online store. Quick delivery. Aftersales help was top notch. I ordered the wrong RCBO, but Jason helped me out quickly with great comm... See more
Company replied
Company details
About Gil-Lec Electrical Wholesalers
Written by the company
Welcome to the official Trustpilot profile for Gil-Lec Electrical Wholesalers
At Gil-Lec Electrical Wholesalers we have served homeowners, electricians, industrial contractors, and retail outlets for over 37 years. Supplying high-quality electrical materials throughout the UK and Europe.
We have been voted the UK's Best Electrical Wholesaler by the Electrical Times magazine on numerous occasions.
Gil-Lec's online store offers thousands of electrical items including extractor fans, designer lighting, decorative switches and sockets, smart lighting control systems, fuse boards, electric car chargers and more.
Contact our Customer service
Featured Categories
Lighting Lighting Controls Switches & Sockets Ventilation Circuit Protection Fire & SecurityContact info
3 Wey Lane, HP5 1JH, Chesham, United Kingdom
- 01494 790 460
- orders@gil-lec.co.uk
- www.gil-lec.co.uk
4.8
Excellent
2K reviews
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Reply from Gil-Lec Electrical Wholesalers
Thank you!
Reply from Gil-Lec Electrical Wholesalers
Thanks Simon
Ordered and delivered very quickly
Ordered and delivered very quickly - also cheaper than Amazon!
June 3, 2024
Reply from Gil-Lec Electrical Wholesalers
Thanks Anthony!
Next day delivery hasn't happened
Next day delivery hasn't happened, a week later still no delivery
May 20, 2024
Reply from Gil-Lec Electrical Wholesalers
Good morning Peter,
We're sorry to hear your order hasn't arrived as planned. Your order was shipped using DPD's next working day delivery. Having reviewed the tracking it would appear they made a couple of attempts to deliver and were unable to do so. The order is now on its way back to us. We'll be in contact to rearrange the delivery to an address and time of your convenience.
The product does what it says on the…
The product does what it says on the tin. So no complaints
April 10, 2024
Three positive things
Three positive things which add up to 5-star rating:
1. Ordered items arrived very promptly
2. Matt on the service line was extremely helpful
3. One item was faulty and the refund was dealt with very promptly.
Recommended strongly
April 27, 2024
Reply from Gil-Lec Electrical Wholesalers
Thank You David! Matt P is extactic to have received a name check in a review!!!! Glad we could help.
Still waiting for my purchase
Still waiting for my purchase, item out of stock but website said it was in stock
May 3, 2024
Reply from Gil-Lec Electrical Wholesalers
Hello Graham,
Many thanks for your review. Unfortunately, due dates on our website are not automatically updated through sales and occasionally there can be a delay in the status change through the server updates.
You placed your order on the afternoon of the Friday before the May bank holiday weekend and we emailed you first thing on the following Tuesday to let you know that there would be a delay in shipping.
I apologise for any inconvenience caused.
They had exactly what I needed and I…
They had exactly what I needed and I received it fast.
April 26, 2024
Reply from Gil-Lec Electrical Wholesalers
Many thanks for your review
Efficient helpful service.
Ordered on Wednesday product arrived by Tuesday morning. Also staff helpful on whether the lighting could be fitted in Europe.
April 23, 2024
Reply from Gil-Lec Electrical Wholesalers
Thanks Jan
Good service and product range
Good service and product range. No hassle quick delivery. Highly recommended.
April 8, 2024
Reply from Gil-Lec Electrical Wholesalers
Thanks Len
Reply from Gil-Lec Electrical Wholesalers
Hello Michael,
Many thanks for your review. The bulbs you ordered from us were non-stock items and we were advised by the manufacturer after the stock order was placed with them that the bulb model was now discontinued and that there was no suitable alternative. We contacted you as soon as we had been alerted to this by the manufacturer and immediately refunded your order in full. I am sorry that we were not able to supply you with the item.
Reply from Gil-Lec Electrical Wholesalers
Thanks James
Poor customer service
We ordered over £100 worth of sockets and switches in readiness for our new kitchen to be installed and they arrived with no problem.
When the kitchen fitter arrived to install the new kitchen he informed me I'd ordered a couple of wrong switches.
I contacted Gil-Lec to see if I could return the 2 items and order the correct switches which are unopened in their original packaging.
Gil Lec informed me I could only return the items within 14 days and this had expired and to contact Hamiltons where the switches came from.
We contacted Hamiltons but they said it was up to Gil Lec to take the switches back and re-order as that is where we purchased them.
I wanted to be prepared and have everything ready for the kitchen installer so was unable to comply with the 14 day rule but contacted them as soon as the fitter advised me they needed to be changed.
I would hardly call this good customer service.
March 27, 2024
Unprompted review
Reply from Gil-Lec Electrical Wholesalers
Dear Rod,
As a small family company, one star reviews are very damaging to our business. As a result I have personally looked into this for you. Your order was placed on the 29th January 2024, with the goods being dispatched 2 days later, having being special ordered in from Hamilton direct. These items are not a stocked line for us. You received the correct goods from us as ordered, in a timely fashion, with free carriage. On the 27th March, 2 months from the original order, you contacted us to return some of the items. We replied within 4 hours. Our returns policy, in line with your consumer rights for distance selling affords 14 days to return, as you kindly acknowledge. However, we aim to be as flexible as possible and for stocked items, my team will always look to assist our customers and accept returns over this date. With special ordered items, this is simply not possible as the cost to the business would be unsustainable. I am satisfied that throughout the transaction, you have received the level of service that we aim to deliver. I am sorry you are disappointed with the outcome. Brendon Gilbert, Director.
Phoned them about my…
Phoned them about my requirements....they said to book online and pay.
I did that and it was delivered ahead of schedule. My electrician was pleased and I was double 😄 pleased.
March 19, 2024
Reply from Gil-Lec Electrical Wholesalers
Thanks Zerin!
Excellent service.
Excellent service, items arrived the next day and staff knowledgeable about there products. Would definitely use again.
March 25, 2024
Reply from Gil-Lec Electrical Wholesalers
Thank you Kevin
helpful advice and VERY prompt sending…
helpful advice and VERY prompt sending of replacement part
March 19, 2024
Reply from Gil-Lec Electrical Wholesalers
Thanks Tony
Good pricing
Delivery was a bit later than we expected. But the overall pricing and service was fine.
March 21, 2024
Reply from Gil-Lec Electrical Wholesalers
Thanks Keith
Reply from Gil-Lec Electrical Wholesalers
Thanks William!
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