Girl Of Muse Reviews 

308
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Amazing quality and the brand stands for great things! I’ve previously bought the black high waisted leggings which were a perfect fit, really comfy and durable. I grabbed the ‘cosy mode’ hoodie this... See more

Company replied

Rated 5 out of 5 stars

As a customer who's been with you from the beginning, I've always been satisfied with the quality. You can feel the love they put into every piece, the beautiful details worked down to the last detail... See more

Company replied

Rated 5 out of 5 stars

Brought 3 hoodies from the cozy collection range, and i’m obsessed!! They are so comfy and soft perfect for autumn/winter. The colours as always fit the aesthetic and an oversized fit which I love in... See more

Company replied

Rated 5 out of 5 stars

Head over heels in love! These pajamas are an absolute DREAM. My son is 3 and the quality of the material did not go unnoticed. He has formed quite an attachment to them, and I think I might ne... See more

Company details

  1. Women's Clothing Store
  2. Clothing Store

Written by the company

Girl Of Muse brings you sleepwear and loungewear designed for comfort and calm. Join our community, share your story, and feel valued every day. Let’s make rest and relaxation something special, together.


Contact info

4.9

Excellent

TrustScore 5 out of 5

308 reviews

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4.9

All reviews

(308)

19 reviews in the last 12 months

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Rated 3 out of 5 stars

Disappointed

I was really excited to try this brand for a first time and treated myself to a bamboo pyjama set. I ordered true to size (I’m usually 10-12) but found it way too big! The quality is amazing so I was really disappointed with the fit and had to return the item. I filled the online return form which offered option for exchange and requested size S. The experience was disappointing as with delivery and return it costed extra £16 which at the end I accepted thinking I will receive exchanged item. Didn’t happen (refund is easier and no extra delivery charge to the company). The item is still available on the website as of today. Despite receiving a refund within few days this really spoiled my wish to order from this brand in the future.

December 19, 2022
Unprompted review
Girl Of Muse logo

Reply from Girl Of Muse

Thank you for your review and your kind words on the quality of our Bamboo PJs, Jana.

We're sorry to hear that you had a disappointing experience with our brand, and that we were unable to exchange your item due to stock levels. We strive to provide an excellent customer experience and we're sorry to hear that we fell short in this instance.

We understand how frustrating it can be when sizing is not consistent with what is expected. We take great pride in the quality of our products and service and we want each of our club members to have a positive experience when shopping with us. That's why we offer shipping from as low as £2.99 and offer to cover the cost of postage for any exchange items.

If you would like to speak with one of our team members about your order, please don't hesitate to reach out. We would be happy to help resolve any issues that you may have encountered.

Our appreciation,
The Girl Of Muse Team

Rated 5 out of 5 stars

Stacey

My Daughter and I love Girl of Muse. The quality of the clothing and accessories are amazing. The Girl of Muse team are fab, any questions answered are always with prompt responses and knowledgeable answers. Items are packaged beautifully and it’s clear to see how much love and passion is put into the brand. If I could give more than 5 stars I would. 😊

January 3, 2023
Unprompted review
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Reply from Girl Of Muse

Thank you so much for your kind words, Stacey!

We're so happy to hear that you and your daughter love Girl Of Muse. The quality of our clothing and accessories is very important to us, and we're glad to know that you appreciate it. We put a lot of love and passion into our brand, and it's great to know that it shows.

Thank you for your support, and we hope to continue serving you well for years to come.

Our appreciation,
The Girl Of Muse Team

Rated 5 out of 5 stars

Love, love, love❤️

I own multiple items from Girl of Muse and love them! The quality of the pieces is amazing and you can see how much work goes into making them!
I had a slight issue with one item however the team were very quick to resolve this and provided amazing customer service!

I will continue to be a customer with Girl of Muse and can’t wait to see what’s next!😆

January 2, 2023
Unprompted review
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Reply from Girl Of Muse

Thank you for your kind words, Hannah!

We're so glad you love your pieces and that we were able to quickly resolve the issue you had. Customer service is very important to us and we're happy to know we exceeded your expectations.

We can't wait to share what's next for Girl Of Muse! Thank you for being a part of our journey.

Our appreciation,
The Girl Of Muse Team

Rated 5 out of 5 stars

lovely cosys

received my order very quickly and was delighted to get my fleece top and leggings they are amazing.

December 30, 2022
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Reply from Girl Of Muse

Thank you for your kind words Sue; we're glad to hear you're happy with your Girl Of Muse purchase. We aim to bring our club members the best in cosy comfort, and it's great to know we succeeded!

Thank you for choosing Girl Of Muse; we hope you'll enjoy your products for many years.

Our appreciation,
The Girl Of Muse Team

Rated 5 out of 5 stars

I ordered the cosy Christmas and cocoa…

I ordered the cosy Christmas and cocoa by the fire candle and they smell absolutely beautiful 😍. I chose to pay for next day delivery as I do not trust Evri delivery service as they have lost so many parcels.
They arrived next day and beautifully packaged too. Would highly recommend. Great quality great delivery great service!!

December 30, 2022
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Reply from Girl Of Muse

Thank you for choosing Girl Of Muse, Lucy. We're glad to hear that you are happy with both the product and the delivery service. We strive to provide excellent customer service and quality products, so we're glad to hear we succeeded in this case.

Thank you for your order and kind words, and we hope you'll continue to choose Girl Of Muse for all your candle needs.

Our appreciation,
The Girl Of Muse Team

Rated 5 out of 5 stars

Amazing Conpany

Amazing , friendly and professional company. Super quick communication and really lovely quality items
Would definitely recommend in all levels
Thank you 😊

December 11, 2022
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Reply from Girl Of Muse

Thank you so much for your kind words, Karen!

We're so happy to hear that you had a great experience with us. We strive to provide high-quality pieces and great customer service; it's wonderful to know that we succeeded in doing so for you. Thank you for recommending us and we hope to serve you again soon!

Our appreciation,
The Girl Of Muse Team

Rated 5 out of 5 stars

Simply amazing!!

Simply amazing! I can’t recommend this brand highly enough. The products are great quality and so well thought out. The people behind the brand are also wonderful, just as you’d expect. Customer service is top notch too. Well done and thank you to all at Girl of Muse. 😊

January 2, 2023
Unprompted review
Girl Of Muse logo

Reply from Girl Of Muse

Thank you for your kind words about our brand, Paula!

We're so happy to have you as a member of our club, and we appreciate your loyalty.

Our team works hard to create products that are both high quality and well thought out. We're glad you appreciate our efforts and we hope you'll continue to enjoy our products for years to come.

Thank you for your order, it is truly appreciated!

Our appreciation,
The Girl Of Muse Team

Rated 5 out of 5 stars

Ordered hoodie for my wife

Ordered hoodie for my wife, she is very pleased with it, apoears to be good quality. Fast and efficient service and delivery.

December 28, 2022
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Reply from Girl Of Muse

Thank you for your kind words, Richard!

We're so happy to hear that your wife loves her new hoodie and that our service and delivery was fast and efficient. We appreciate your order and hope to serve you again in the future.

Our appreciation,
The Girl Of Muse Team

Rated 5 out of 5 stars

Amazing quality

Amazing quality, good customer communication and extremely fast delivery!

December 29, 2022
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Reply from Girl Of Muse

Thank you so much for choosing Girl Of Muse Sophia!

We're thrilled to hear that you love our products and our customer communication. We work hard to ensure each order is processed and shipped as quickly as possible.

Thank you again for your order; we hope to continue serving you in the future!

Our appreciation,
The Girl Of Muse Team

Rated 5 out of 5 stars

Absolutely love the items

Absolutely love the items, super soft and cozy, I ordered on Xmas Eve and it arrived on New Year’s Eve. Am very happy. Will definitely be buying more

December 31, 2022
Unprompted review
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Reply from Girl Of Muse

Thank you so much for your kind words, Sarah!

We're thrilled to hear that you love your new Girl Of Muse items. We're committed to providing only the highest quality products, and it's great to know that we succeeded with our latest collection.

We hope you'll continue to shop with us in the future, and thank you for being a loyal customer.

Our appreciation,
The Girl Of Muse Team

Rated 5 out of 5 stars

Received order super quick cosy…

Received order super quick cosy Christmas candle smells absolutely amazing treated myself to xmas eve pressie and wasn’t disappointed well done Gemma and the team merry Xmas!

December 24, 2022
Unprompted review
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Reply from Girl Of Muse

Thank you for your kind words, Rachel!

We're glad you enjoyed your Girl Of Muse candle and that it arrived in time for Christmas.

We appreciate your business and wish you a happy holiday season.

Our appreciation,
The Girl Of Muse Team

Rated 5 out of 5 stars

Received my order so quickly and really…

Received my order so quickly and really impressed! The jumper is super soft and the candles smell amazing plus look lovely too! I can't wait to wear this cosy beauty and light the candles!

December 21, 2022
Unprompted review
Girl Of Muse logo

Reply from Girl Of Muse

Thank you so much for your order from Girl Of Muse, we're glad to hear you're happy with it!

We're especially happy to hear that the jumper is soft and the candles smell amazing. We hope you have a cosy time wearing it and burning your new candles!

Thank you again for choosing Girl Of Muse, and please let us know if there's anything we can do for you in the future- we're here to help 😊

Our appreciation,
The Girl Of Muse Team

Rated 5 out of 5 stars

Really great quality products

Really great quality products, and top notch service to boot!

Unfortunately we had a bit of a headache with the delivery company, though after contacting the team a solution was sorted.

Jamie saved Christmas 😅

December 17, 2022
Unprompted review
Girl Of Muse logo

Reply from Girl Of Muse

Thank you for your kind words, Phil.

We're glad to hear that you're happy with both the quality of our products and our service. I'm sorry to hear about the difficulties you had with delivery, but glad that we were able to help resolve the situation.

Thank you again for your business and we hope to continue serving you in the future!

Our appreciation,
The Girl Of Muse Team

Rated 5 out of 5 stars

Amazing!

Amazing!! I messaged the Instagram page to ask when they were having more stock in. They were so helpful and actually had one left in my size!! Sent me an invoice over and paid for 2-3 days delivery arrived today in two days!! The hoodie is brilliant quality and a lot better than I expected. Thank you so much ☺️

December 14, 2022
Unprompted review
Girl Of Muse logo

Reply from Girl Of Muse

Thank you for your kind words and support, Georgia!

We're so happy to hear that you love your new Girl Of Muse hoodie. We appreciate your business and are thrilled to have been able to help you get your hands on one in your size.

Thanks again and we hope to see you back at Girl Of Muse soon!

Our appreciation,
The Girl Of Muse Team

Rated 5 out of 5 stars

Adore this brand! ❤️❤️

I’ve been shopping from Girl of Muse for a while now and honestly can say every item I’ve received is such high quality. I bought four different colours of the Manifest T-shirt just because it’s such a staple, so comfy and I wear it constantly. I’ve just purchased the Cocoa by the Fire candle and I’m in love. Worth every penny, I love the fact it is made from vegan wax and is ethically produced. A beautiful scent that is Christmassy but can be used all year round. I love this candle so much I think I’m going to buy a second one as a backup! Please do more ranges of candles because I’m obsessed!

December 16, 2022
Unprompted review
Girl Of Muse logo

Reply from Girl Of Muse

Thank you for choosing to shop with Girl Of Muse, Naomi!

We're so happy to hear that you love our products, and we appreciate your kind words. Our team works hard to create high-quality pieces that will be staples in your wardrobe, and we're thrilled to know that our candles are a favourite of yours too.

Thank you for supporting ethical production practices, and we hope to continue bringing you beautiful pieces that you'll love.

Our appreciation,
The Girl Of Muse Team

Rated 5 out of 5 stars

Great customers service

I order a hoodie for my birthday and it didn't come due to the delivery company. I waited for a while knowing it's a busy month when I eventually messaged them to let them know I hadn't received my ordered they where more than helpful. I bought it in black Friday so was only £30 but they gave me the original price which was £60 to spend on their site I was also offered a refund but the I obviously ordered because the quality of their clothes are amazing. It's the best customer service I have ever received. I have watched Gemma for years so it makes me happy knowing how much her and Jamie care about their customers.

December 13, 2022
Unprompted review
Girl Of Muse logo

Reply from Girl Of Muse

Thank you so much for your kind words and for taking the time to write this review, Rebecca. We are truly grateful!

It means a lot to us that our club members appreciate the hard work we put into every piece of clothing we create. We're glad to hear that you had a positive experience with our customer service team. We strive to provide the best possible experience for each and every one of our customers.

Thank you again for choosing Girl Of Muse, and we hope you'll continue to shop with us in the future!

Our appreciation,
The Girl Of Muse Team

Rated 5 out of 5 stars

I could not love this brand more if I…

I could not love this brand more if I tried! I purchased from Girl Of Muse being as I love watching Gemmas youtube videos, however I became a repeat purchaser when I received my products and realised they are amazing quality & designs. I highly recommend the bamboo PJs & high waisted leggings. I have so many pairs of Sweaty Betty leggings and these are up there with them in terms of quality and stretch. Cannot fault the customer service either it has been fantastic :-)

December 13, 2022
Unprompted review
Girl Of Muse logo

Reply from Girl Of Muse

Thank you so much for your kind words, Hannah!

We're so happy to hear that you love our products and customer service. We strive to create pieces that are both comfortable and stylish and we're thrilled to know that we've succeeded in doing that for you.

Thank you again for your support, it means the world to us!

Our appreciation,
The Girl Of Muse Team

Rated 5 out of 5 stars

Love the products so much

Love the products so much ! Leggings are the best I have owned , so buttery soft and fit amazing
The fleece jumper is so warm and cozy and their customer service is absolutely the best

December 10, 2022
Unprompted review
Girl Of Muse logo

Reply from Girl Of Muse

Hi Veronica! Thank you so much for your kind words about our products - we're glad you love them!

We're especially thrilled to hear that our leggings are some of the best you've ever owned and that our customer service is the best. We strive to provide an excellent experience for each and every one of our club members, so it's great to know we're succeeding in this goal.

Thank you again for your support, and we hope to continue delighting you with our products in the future.

Our appreciation,
The Girl Of Muse Team

Rated 5 out of 5 stars

The customer service is AMAZING.

The customer service is AMAZING.
GREAT BRAND

December 10, 2022
Unprompted review
Girl Of Muse logo

Reply from Girl Of Muse

Thank you so much for your kind words about our customer service, Paige!

We're so happy to hear that you had a great experience and that you love our brand. We hope you'll continue to shop with us in the future!

Our appreciation,
The Girl Of Muse Team

Rated 5 out of 5 stars

Absolutely adore Girl of Muse

Absolutely adore Girl of Muse! Their pieces are just so lovely; and the quality is exceptional. I've always been impressed with the order turnaround, communication of order updates and the packaging the goods come in. I also love how they are a sustainable brand and do so much to make the world a better place. Their customer service side is amazing also, I had a slight query about my recent order, they were very quick to respond and resolve, they truly went above and beyond. Very impressed and a very happy (returning) customer. Thank you Girl of Muse!

December 9, 2022
Unprompted review
Girl Of Muse logo

Reply from Girl Of Muse

Thank you for choosing Girl Of Muse, Laura!

We're so glad you love our pieces and that you appreciate the quality, turnaround time, communication and packaging. It means a lot to us that we are able to provide an amazing experience for our club members. We're also thrilled to hear that our customer service was able to exceed your expectations. Thank you for being a returning customer and we hope to continue delighting you for years to come!

Our appreciation,
The Girl Of Muse Team

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