Givergy Reviews 215

I have used Givergy for our charities gala ball silent auction platform for 3 years and have found it easy to use from both an administration and user perspective. We also used the ticketing feature last year and will be continuing to use this platform for years to come. Our client service manager, Mairhead was fabulous and helped every step of the way! I will continue to use Givergy and I can't wait to see future features they add as they are always improving. Can't recommend enough!

I’ve purchased a couple of vouchers via a charity silent auction which was exciting and felt I was doing something good for the charity. That’s where the exciting experience ended! Trying to redeem and book through both their online app and via telephone was extremely frustrating and annoying. Customer service is shocking! A gentleman on the phone basically moaned as to why Venice was receiving so much interest when he thought it was an awful place!! Then trying to pin down dates without additional charges or the need for upgrade (baring in mind I paid £1,000 for just one voucher) was unbearable. Will not be buying a voucher from this company again, charity or no charity.

Our experience with Givergy was absolutely great and the project very successful. They delivered outstanding and quick support in every aspect and communication was excellent. Thank you

+ We had a very good experience with Givergy for our Charity Gala. The support from Mairhead and the online support team was good, always effective and in time.
+ The website for the Charity which includes ticket selling, auctions, was good and quite easy to design and configure by the Charity team in charge, and it was quite user-friendly.
+ The support from Givergy onsite team during the day of the auctions was very good and eveything went smoothly with no hick-up.
- A couple of unexpected drawbacks though:
1/ During the mass upload of the auction items, such as the impossibility to have the Retail price visible although this field was part of the auction lots mass upload template. This should definitely be part of the development roadmap of Givergy. We had to add this information in the description.
2/ Different fees applied to the ticket selling which generated complicated and manual payout reconciliation.

My first event with Givergy was made so easy with the help from Mairhead McKinley. All my dumb questions were answered quickly. The site was easy to use and looks great. The onsite help on the night was also great.

I want to express my sincere appreciation for Mairhead McKinley, the Operations & Campaign Success Team Manager - APAC at Givergy. Mairhead has been incredibly helpful and supportive throughout all of my events this year. Her responsiveness and assistance have been outstanding.

I also want to commend the Givergy Support team for their responsiveness and helpfulness. They have been available to answer my questions promptly, even considering time differences. Their support has been invaluable.

Furthermore, I must highlight the professionalism of the HK onsite support team. They have executed event operations flawlessly, showcasing their expertise and dedication.

Overall, I am highly satisfied with the level of support provided by Givergy. Mairhead McKinley and the entire team have consistently exceeded my expectations. I highly recommend Givergy to anyone in need of a reliable and responsive partner for their fundraising efforts.

Our experience was mostly great with Givergy. In particular, Elle was ALWAYS speedy in answering queries and gave very easy to understand instructions & support.
On the night itself, I would have liked the Givergy team to arrive a little earlier for their tech set-up; we were in a historic building with pre-known issues with connectivity, and the Givergy team did not communicate well with our venue as far as this. It was a last-minute panic I didn't have time for, and one that wasn't necessary, since we had actually spoken everything through with Givergy - the communications just didn't appear to have been great between themselves!
Overall, Givergy DO offer a great service, but make sure you are clear re: any unusual tech issues BEFORE the event!!

Elle has always been great at replying to all our requests in a prompt manner. She helped us to build our auction for Gala Dinner and I really enjoyed working with her.

As a charity, we have worked with Givergy over the past few years using their silent auction platform. For us this has added great value to our events. Not only is the process straightforward from deciding on and adding auction items to the website but the team are always on hand to help if you have any query. Elle Taylor is fantastic at supporting you throughout the whole process. The teams who work at the events are always incredible with our guests and we very much enjoy working with them and hope to continue doing so in the future.

Givergy provided us fantastic support prior to the event and during our Annual Ball itself. We would, and do whole heartedly recommend them to other charities and event organisers.

We have been using Givergy for a number of years now and cannot fault them. The organisation is full of lovely people who spend the time to get to know you and offer support at every turn. The platform is user-friendly for both the organiser and the customer, making for easy transactions.

the staff were friendly and helpful and put it into very simple terms so we can understand how to use the system

Givergy provided a great service for our fundraising quiz! It's a big event with great prizes and we wanted to run a silent auction in a professional and efficient way. Working with Givergy allowed us to do just that, plus having a technician with us on the evening made all the difference and took the pressure/ stress off this aspect of the event.

The customer service is very efficient, and all questions are always answered with helpful information. The CMS can take some getting used to but once you have the hang of it, it becomes easier to navigate. Their prize draw component allowed us to sell raffle tickets very easily and made our event run smoothly.

We have used Givergy twice in the last month for an art auction and a charity ball. This was our first experience and we were pleasantly surprised with how easy the platform was a navigate and how much was raised. The customer service team are excellent and very quick to respond to queries. Our campaign manager, Elle was knowledgeable, helpful and made it as easy as possible for us. We are looking forward to using Givergy in the future for other fundraising events.

We have been using Givergy for our gala events for a few years now and not only is it so easy to use and customize but the Givergy team are amazing to work with. Nothing is too much to ask and they are always so quick get back with answers and solutions to any queries that we have. Big shout out to Mairhead for being a great support throughout each gala and always giving us such a personalized and friendly service.

ICPhilanthropy Foundation
Fundraising for disabled and disadvantaged children worldwide. Dinner and Auction.
We were very happy with the service from Givergy. We have worked together on larger events over the years and have always had a good experience. The crew were professional and knew what they were doing. Before the event there were clear instructions on how to populate the bidding website, and, as I am not technical, if I had a question it was answered quickly and the website pre-planning was painless. Givergy liaised with the venue’s technical department well in advance so there were no technical surprises on the night and everything went without a hitch. We also sourced some of Givergy’s prizes for our silent auction, which all fetched over the minimum bid. The silent auction certainly contributed to the success of the evening. We would use Givergy again.

We used Givergy for our annual gala fundraising event and were delighted with the results. After a couple of difficult years due to covid we came back with a bang and made over £400k.

Givergy was a great fit for our charity dinner back in May. The whole team was consistently helpful and responsive. We appreciated the platform's flexibility and the added features like guestlists, table plans, pledges, and extra information pages."

The Givergy platform is very easy to use and configure to manage an online auction or prize draw. The content management system is easy to navigate and it is quick to see any changes you have made on your live site - great way to check as you set up the site.

The Givergy support team are incredibly efficient, dealing with queries in a timely manner and the online help guides are a great reference tool.

For your guests, using the the system is very straightforward both on a PC and mobile.