Glasspebbles Reviews 

1,180
TrustScore 4.5 out of 5

4.5

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Rated 3 out of 5 stars

I ordered K9 crystal spheres but the ones sent weren’t the correct optical‑grade material. The seller explained they had to change suppliers because their usual source was out of stock, which makes se... See more

Rated 5 out of 5 stars

Nice size and a reasonable amount Arrived within the 3-5 working days Great quality wanted these as a help for the smaller birds using our bird bath they create a nice shallow area for them and hope... See more

Company replied

Rated 5 out of 5 stars

I've bought several times from this company The main reason is the brilliant service and communication. If something is out of stock, you have a phone call to advise and usually a suggestion for an... See more

Rated 5 out of 5 stars

I would like to review this product,but it still hasn't arrived despite being ordered over 2 weeks ago. I would like to say that Glass pebbles contacted me today and are investigating why my pebbles h... See more

Company replied

Company details

  1. Interior Designer

Information provided by various external sources

Fantastic selection of glass pebbles, decorative bag, wedding favours, and many more for your parties and wedding


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(1,180)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Whenever there is a problem I get a…

Whenever there is a problem I get a personal phone call from one of the employees. Always friendly and quick to resolve any issues. Very very helpful

November 7, 2025
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Reply from Glasspebbles

Hi Mark, thank you for your review! i am glad our friendly support have been helpful. We’re always here to resolve any issues quickly and make sure you’re looked after. Phil

Rated 3 out of 5 stars

Not quite as expected but alls not lost

Ordering payment and delivery all no problems, unfortunately not quite as expected 99% of the glass balls are the smaller end of the size scale, meaning they fall through our orchid pot’s drainage holes. However all is not lost as we will find a use for them.

October 24, 2025
Rated 5 out of 5 stars

Excellent service and very friendly

Excellent service and very friendly, I am a repeat customer and have never had a problem with either the products (which are top quality) or the customer service. I will continue to order from you, thank you for being amazing!

October 11, 2025
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Reply from Glasspebbles

Thank you so much for your lovely review! We really appreciate your continued support. It means a lot to us to have loyal customers like you. Phil

Rated 5 out of 5 stars

Great customer service

Quick, and helpful, some colours were unavailable but the owner rang and offered me alternatives.

October 17, 2025
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Reply from Glasspebbles

Thank you for your kind review! We’re glad we could help and offer suitable alternatives. We really appreciate your understanding about the colour availability and hope you’re happy with your order. phil

Rated 5 out of 5 stars

Just Good

Good service consistently from this company.

October 8, 2025
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Reply from Glasspebbles

Hi, thank you for your kind words! I really appreciate your continued trust and am glad to know you’re happy with the service. Phil

Rated 5 out of 5 stars

Thoughtfulness

Some of my order wasn't immediately available, so Philippe rang me to ask whether I'd like to wait for the complete order, receive a partial order with the rest to follow, or receive a partial order and a refund for the missing items. I really appreciated the call, as it meant I could plan my work, knowing what materials I'd have available.

October 10, 2025
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Reply from Glasspebbles

Thank you so much for your kind feedback! I’m really glad the call helped and that you were able to plan your work more easily. I always try to keep customers updated, so it’s lovely to hear that it made a difference. Phil

Rated 4 out of 5 stars

The delivery was a bit slow following…

The delivery was a bit slow following my payment but all good once they arrived.

September 30, 2025
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Reply from Glasspebbles

Thank you Lindsey for your feedback! I’m sorry the delivery took a little longer than expected, but I’m glad everything arrived safely in the end. I really appreciate your patience and understanding. Phil

Rated 5 out of 5 stars

I was contacted by a personal phone…

I was contacted by a personal phone call to iron out any queries.

October 1, 2025
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Reply from Glasspebbles

Thank you, Hilary! I’m really glad we could sort everything out over the phone. It’s always nice to make sure things are clear and that you get exactly what you need. Phil

Rated 5 out of 5 stars

Always a great service highly recommend

Always a great service highly recommend

October 1, 2025
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Reply from Glasspebbles

Hi Samantha, thank you so much for your loyalty and kind words! It’s wonderful to have you as a long-time customer, and I really appreciate your recommendation and continued support. Phil

Rated 5 out of 5 stars

EXCELLENT SERVICE

EXCELLENT SERVICE

I'm delighted with this purchase. The pebbles were as described. There was a slight difference in the coating of the pebbles and Customer Service rang to let me know and to confirm that I still wanted to go ahead with the order. Very pleasant and professional. Would definitely buy again from them and also recommend to anyone who wishes to purchase from them.

September 8, 2025
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Reply from Glasspebbles

Hi Elizabeth,
Thank you so much for your lovely feedback. We’re delighted to hear you’re happy with your purchase and really appreciate your kind words about our Customer Service team. We look forward to serving you again in the future! - Phil

Rated 5 out of 5 stars

Hi i haven't received my order yet im…

Hi i haven't received my order yet im still waiting on my order will let you know when I receive it thank you.

September 11, 2025
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Reply from Glasspebbles

Thank you for your feedback, I’m glad to hear your order has now arrived. and please don’t hesitate to get in touch if there’s anything else we can help with. Phil

Rated 5 out of 5 stars

Excellent service

Excellent service, communication and products. Highly recommended x

September 17, 2025
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Reply from Glasspebbles

Hi Kim, thank you for your lovely feedback. It’s always a pleasure to work with you! Phil

Rated 5 out of 5 stars

Best customer service!

i've been ordering from the business for nearly a decade now and they have the best customer service ive ever experienced. If there is ever an issue with any of my orders, the owners themselves have called me PERSONALLY to let me know and always offer alternative workarounds (fragrances out of stock, offering other suggestions, sorting out alternative delivery options if there are delays etc.); not to mention the incredible prices which are far more affordable than any other place I had previously brought from. I couldn’t recommend the business enough! 10/10!

September 2, 2025
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Reply from Glasspebbles

hi Charmaine, Thank you so much for your wonderful feedback and for being such a loyal customer over the years. We truly appreciate your continued support and are delighted to hear that our service and products have met your expectations. Phil

Rated 5 out of 5 stars

Lovely products and lovely company.

Lovely products and lovely company to deal with. I've been a customer for several years and always a pleasure to support Philippe.

September 1, 2025
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Reply from Glasspebbles

Hi John,
Thank you so much for your wonderful words and for your continued support over the years. It is always a pleasure to work with you.
Phil

Rated 5 out of 5 stars

Nice size and a reasonable amount

Nice size and a reasonable amount Arrived within the 3-5 working days
Great quality wanted these as a help for the smaller birds using our bird bath they create a nice shallow area for them and hopefully be much easier to keep clean than the small rocks we have at present

August 28, 2025
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Reply from Glasspebbles

Hi Eric, Thank you for your lovely feedback! We’re so pleased to hear your order arrived on time and that the size works well.

Rated 1 out of 5 stars

Ordered some glass beads 2 packs 2KG…

Ordered some glass beads 2 packs 2KG because they were discounted. Got charged twice. Basically, for 4 KG. Yodel has informed me they only have 1 small item I tried to contact company rang them went straight to recorded message Just leave a message they will get back to me. Still no response. Still no reply from them, I shall have to contact my bank if items are not as stated on the order.

August 22, 2025
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Reply from Glasspebbles

Hi Martin

Thank you for your feedback. I always strive to provide a fair and reliable service, so it does feel a little unfair to receive a 1-star review when the order was correctly fulfilled.

I’d like to clarify what happened with your order.

You originally placed your orders late on Friday 22nd, just before the bank holiday weekend. One of the two orders was cancelled by yourself, so only one parcel was shipped. It was dispatched promptly after the bank holiday and delivered on 1st September – exactly 5 working days after the order was placed.
Phil

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