JD Sports Reviews 

Paid for next day delivery and has not even dispatched yet after 2 days, do not order from them

I ordered some trainers for my daughter and requested they be delivered to Cardiff branch Queen street. After waiting for over a month for a collection confirmation, only to receive no confirmation that the trainers were ready to be collected. I went to the store to see what the situation was and get a refund for the terrible service.
In the store it took them two visits to stock room and a call to customer care by the manager to realise only that the trainers were in their stock room. No apology from the manger or explanation for the bad service. Will not order here again.

Not even worth 1 star.. customer service is awful and so is their delivery.! Been waiting on a reply from customer service, no reply no answer!!

Parcel was left at front door and by the time i had woke up from night shift parcel was gone I have emailed them and still never had reply shocking

Went to the Willow Grove mall in Pennsylvania and shopped at JD sports.
We were looking for toddler shoes. They did not have our son size so they offered to get it online and they would ship it to us.
We never received the order.
When we went back to the store a month later to tell them about it, they told us to call customer service then customer service couldn’t help us. We went back to the store and went back-and-forth with customer service and the store and no one ever helped us or refund us our money.
The employees at the mall that work at JD sports are rude and not helpful.
Customer service was awful called a dozen times They just tell you what you want to hear and the people don’t speak English and they just keep passing me off to the next person they never help you out. They also had me take pictures of the receipt, pictures of my bank account and still nothing. Then tell you to check your emails and your spam and everything else and it’s total lies.
I would never shop there again and I will make sure I tell everybody I know not to go either.

Had the worst experience here, found a shoe I liked and they scanned it and the wrong shoe came down 2 times before they found out the wrong label was on the shoe and they got the shoe down and it was £60 more expensive and won’t give me as discount

Was here for over an hour and didn’t buy a shoe becuase experience is so bad

Ordered the New Aston Villa Pro match shirt had it personalised with ROGERS 27 on the back plus the league badge thinking it was the Champions League starball and UEFA foundation I'm extremely disappointed because that's the icon on the shirt the champions League starball and UEFA foundation is a must have can't return it either because of the personalisation they should state that the champions League badge and UEFA foundation doesn't come on the shirt very disappointed I normally purchase from Aston Villa club shop but it was out of stock on the clubs website there was one shirt available in a Medium on Villas club shop website this morning I've had it personalised with ROGERS 27 on the back its coming with the champions League starball badge that's another £140 I've spent ☹️

Went to pick a click and collect order up, staff rude and joking with each other, didn’t even acknowledge me. So rude

Poor .. including their website

JD Sports customers services are awful. If an order goes wrong you have to make more than one phone call to sort it out and the customer service team can barely speak English.

Ordered trainers and sliders, for them to arrive in packaging that had so much brown tape round it to re seal the parcel. Not what you would expect from a store to find the boxes damaged and the products looks like I received a customer return. Have tried numerous attempts to contact customer service, no response other than an automated reply. Very disappointed

I bought two Adidas t-shirt Sunday only to find that they had dirty marks on was surprised to be told to wash first befor giving as a present. As she says she always washes every thing before .

Went to the shop to buy a hoodie did not have my size in stock so they ordered one to be sent to my address it arrives but they sent wrong size took it back to the shop they recorded for me when it arrives again wrong size took it back again and asked for a refund what a waste of time and my petrol

Horrible company to deal with! I purchased a pair of Vans trainers online. Item arrived ok but size was too small. So I went to the shop but was told they won’t accept the return as the can’t see it on the system (pathetic). Called customer service and again was told that my item was not eligible for return. Phoned next day i was told that vans products have to be returned directly to vans not jd. I purchased it from JD. Not Vans!!!! Finally got an email with postage label to vans. I sent the item back using this label. It has been 3 weeks now since Vans received the item delivered to them by UPS and there is nothing!!! Just silence, no updates no response!
An utter crap shop with incompetent and useless customer service. This was my first and definitely the last purchase from JD!

Disgraceful Jd sports still no return after months the items sent bk and recieved and no money back never will I buy from them again .

DO NOT ORDER ON THIS SITE. ORDERED MAR 11 AND UNTIL NOW APRIL 4, STILL NO DELIVERY. CUSTOMER SERVICE IS SH!T THEY DO NOT ANSWER YOUR CONCERNS. THIS STORE IS A FCK!NG SCAM

I will not shop at jd sports t5 London Heathrow again. Do not go there. You are better off going direct to Nike, Lacoste, Boss, north face etc I was a loyal shopper at t5. No more. Never again. Even on line I’ve had issues with jd sports. It’s never in stock.

KAMER from the Ventura Tamworth Branch was amazing, very patient, helpful and polite, nothing was too much trouble for this young man. Thank you for all your help, you are lucky to have him working in your store.

Ordered a t shirt on 29th Jan to be delivered on Feb 3rd. Feb 13th and no idea when to expect delivery. Customer service are useless. E mails are ignored or an automatic reply telling you to track the item yourself. This just tells you item is despatched. After phoning and several e mails,filling in a complaint from,I received an e mail telling me to be patient !!!. No t shirt and no refund to date !!! Feel I have been robbed.

Can I give 0 stars!!!!!

Shocking.

Joined after being told the St Helens gym does classes to be then told it doesn’t. And I have to use Widnes gym and transfer. Used it 3 times and it was a joke to get to 20 min drive.

Then cancled once, didn’t hear back, then cancled again months later after they had been taking £25 a month for 3 months. They didn’t revive the first one. funny that!! And then says now I’m aloud to cancel. It’s my gym membership!!! I should be able to cancel whenever I want never mind have this lengthy confusing head messing cancellation situation. They cannot give me a refund even though they have just took more money out of my account as it’s now 30 days untill my account is closed. Shocking!!!!

I am looking at the financial ombudsman because it’s criminal. I used gym 3 times. Paid £100. Cancled twice but they wanted to ignore the first request and randomly now they cannot find my first request. Shocking. Avoid!!!!!!