JD Sports Reviews 

Had to change a shoe size. There should be an option to be able to have the correct size directly sent out as soon as the warehouse receive the package back. I paid for overnight delivery to send them back only to be told that it will take up to 5 days for them to locate my parcel. After that I have to then wait for a refund and then repurchase the correct size and wait for those to be delivered. You are a large company!!!!! Sort out your processes!!!!

Let me start with this “Failure to deliver within a reasonable time and after the agreed deadline is a breach under the Consumer Rights Act 2015.” I ordered 3 things, 2 pairs of joggers and a tracksuit, I received the joggers but no tracksuit. When I called they said it’s on the system as delivered and there’s nothing they could do which is a lie we all know they give scammers refunds but they won’t give a genuine Customer one for the first time on their account? In the T&C they say when you order more then one item they don’t guarantee they will deliver all of them which is failure on their part as a company, this is my first time leaving a review anywhere on any site because I’m not one to cry about things when they don’t go my way but that is day light robbery let me quote my right as a consumer again “Failure to deliver within a reasonable time and after the agreed deadline is a breach under the Consumer Rights Act 2015.” That’s my right as a Consumer!

Non-responsive staff. JD PLC failed to attend appointment they arranged. JD PLC have just lost my custom !

I have been a loyal customer of JD Sports for many years, and I've always trusted them for providing quality products and reliable service. However, my recent experience with them has left me utterly disappointed and frustrated.

On Saturday, 08/26, I visited JD Sports to order a pair of shoes for my daughter as she was preparing to go back to school. Little did I know that this simple transaction would turn into a nightmare. As I placed the order, I immediately noticed that I had been double charged for the purchase. Concerned about the erroneous charges, I promptly reached out to them through both phone and email channels in order to get the issue resolved.

To my astonishment, JD Sports' customer service response was far from what I expected. When I called them the following morning, the representative on the other end of the line displayed a shocking lack of concern for my situation. Not only did they fail to address the double charge, but they also treated me with a dismissive attitude. As if this wasn't bad enough, the situation escalated further when the customer service representative hung up on me mid-sentence, leaving me both speechless and deeply frustrated.

It is truly disheartening to see a company that I once held in high regard exhibit such a disregard for their customers. I never received the refund I rightfully deserved, and the lack of accountability and professionalism displayed by JD Sports' staff was completely unacceptable.

I implore anyone considering purchasing from JD Sports to exercise caution. My experience serves as a stark reminder that even longstanding relationships with companies can be soured by a single, poorly-handled incident. Until JD Sports can demonstrate a commitment to addressing their customers' concerns with the respect and care they deserve, I would strongly advise against making any purchases from them.

In conclusion, my recent encounter with JD Sports has left me with no choice but to rate them with a single star out of five. This is a reflection of their abysmal customer service, lack of responsiveness, and failure to rectify an issue that they themselves created. It is my sincere hope that they take this feedback to heart and make the necessary changes to restore their reputation and regain the trust of their once-loyal customers.

Ordered a pair of converse for next day delivery for them them to say they was out of stock waited for them to be restocked in the size so ordered them again and then got another cancellation because item was not in stock again , if the item isn't in stock in the size you want they should notify that its out of stock rather than letting you pay for them and then having to wait up to 10 days for a refund twice !

Placed order for birthday presents and holiday. Got an email saying there was a delay a week after the order. Nothing arrived. Contacted Jd customer services and was told a replacement would be sent out. Only 2 items out of the original 5 items arrived, contacted Jd customer services again. I was made to feel that I was lying about the items not arriving. Then was told the order had to be cancelled and replacements would not be sent but I would be refunded the money. Not happy as these were birthday presents poor service JD!!

Do not order from these guys. Finally received my order after 3 weeks. Hat was sent in a plastic bag all beaten up and crooked. JD sports is trash and all the reviews are correct.

WORST, TERRIBLE, AWFUL do not buy from JD SPORTS. Placed and order on July 23, 2023 up to now August 8 I have not received my order yet and paid for shipping cost.

Absolutely disgusted paid over 200 pound for trainers and nxt day delivery. Trainers never arrived wasn't told order been cancelled until i called now have to go back in store to get refund.

Dreadful company, Management awful to deal with, way above their station

I have only given 1 star because you cannot give none!
Absolute rubbish service all round. Ordered a pair of Crocs from JD, when I got them they were completely damaged, how they got picked for delivery is beyond me. I then contacted customer service to be told I had to send them back and pay the postage and they will refund me the full amount IN 14 DAYS?!!!! Sorry what this is your mistake not mine!!
I then received another email saying they will post another pair out to me as the damage was checked and what not. Only to receive ANOTHER email today saying they have completely cancelled my order… Why was it cancelled? If I go on your website you still have them in size 5 so why can they not be sent?!?! AVOID THIS PLACE!!!

Ordered my item over a week ago and still has not shipped. Second time this has happened. Footlocker and Champs I would have my order by now

I went to this store JD to buy some shoes for my girl tell me why they give the display shoes all wrinkled up creases extra white glue showing smudges the shoes look very used I went back n got my money back

Scarborough Town Centre- Purchased an item and attempted to return the next day. They claimed their system was down;Waited an hour for them to figure it out, no success. I left and came back 2 days later; their system failed to refund again. After an hour of waiting the employees phoned the IT manager. I asked for cash. They refused. IT person apparently did a refund remotely on his computer; however I haven't received refund yet!
It's suppose to show on my account immediately. They said it will show in 30 minutes. Waited in store for an hour. No refund. Nada. I have began to suspect that they're unwilling to refund and they blame their system for it.
Still, I haven't received my $260 yet.
Why should a customer go through this hell?!
Never again 😡😡

If I could give no stars, I would. I requested a refund on 17 January. It's now 4 February. Still no refund. They claim to have processed it - twice. Have blamed my bank. Blamed PayPal. Told me there's no transaction ID. So, what evidence do I have that a refund has been processed at all?

Not using this company again. RUBBISH SERVICE!

Ordered an expensive running vest and instead was sent a wrist band... customer service won't respond to emails, in addition I was charged postage both ways. Please do not order from them.

I ordered some clothes and shoes online to Qatar, and everything arrived in 7 business days. The shoe boxes were slightly damaged but the shoes were completely fine. The only concern was that 1 out of the 3 shoes i ordered did not arrive for whatever reason, but the issue was resolved fairly quickly, so it clearly must of been a coincidence. They gave us a full refund of the product cost. Apart from that aspect everything else came before the expected time arrival.

I ordered a pair of shoes they ended up being to big and when I tried to return they wouldn’t respond to any of my emails or CALL ,I was waiting on the line for 15+ minutes with just ringing.Futher,if you live in Canada DO NOT ORDER ONLINE BECAUSE YOU WILL NOT BE ABLE TO RETURN OR EXCHANGE ,just buy in store only.

Recently ordered trainers from this company sent me Nike 720 instead of the nike 270 already have the 720 and the ones I have been sent are fake the stitching on them are awful aswell as the gluing. Matched them with the ones I already have so many flaws removed the insoles and the stitching are different no code under insoles

I received the wrong size of shoes. I tried contacting the seller several times and never got any response. This is beyond frustrating even more so as it was my daughter's gift. Do not order from this company even if their prices are appealing.