JD Sports Reviews 

My sons trainers arrived with a huge scratch down the side. Took them into the store and they refused to exchange them. I have no words right now

I was a bit worried as I read the reviews here only after I'd ordered from the global JD sports website! Fortunately my order arrived really quickly and without issue.

Experience was good overall! have to say delivery could have been quicker tho

Always a good experience. Happy with my shoes

Recently went into a local branch of JD sports and bought several items of clothing. Knowing the staff are usually vigilant to shoplifters and seem to be on the ball, despite, the prices I’ve always been quite happy with JD Sports. On this occasion my daughter had collected 4 items of clothing to buy for holiday and one pair of shorts were priced at £0,00. Yes we knew it was most likely a mistake but didn’t check the price on any other items of this clothing as this was the size she wanted. We took the items to the tip and were charged £164. When I looked at the receipt after I saw that we had been charged £38.00 for shorts priced at £0.00. I went back to the til and spoke to the assistant and 2 managers who both stood their ground saying it was obviously a mistake and that they couldn’t give clothing away. I brought up consumer rights and told them I would offer £5.00 for them. They still refused and asked what I wanted to do. As I was getting nowhere I told them to keep the shorts and refund me. I left the store rather unhappy. Yes I knew the shorts obviously weren’t £0.00 but I also know that shops should honour the marked price on any item. The fact that they wouldn’t compromise in any way really annoyed me. I’m not sure I shall go to JD Sports again, certainly not that store.

I made an order of 4 items like 5 days ago everything was going well until i checked on my order if there's any update i found this written "item has been refunded" i contacted them asking them what happened they responded saying "3 items been canceled and refunded but don't worry the 4th is on it's way" i was shocked all of this happened and i wasn't contacted once
The shipping cost and bank fees are so high that's why i made sure to get 4 items i wouldn't pay such high fees for 1 and they know that that's why they didn't ask me if i still want the 4th item when the other 3 got canceled because i would definitely decline
Anyway i told them to cancel everything and give me a full refund or at least a refund for the extra fees i paid
They answered saying if i want full refund i need to wait for the 4th item to be delivered then send it back to them and that its not even guaranteed
of course im not gonna do that

Anyway first and last order,i do not recommend shopping from them

JD Sports refusing to refund my money for stolen package that was left by Hermes outside my property.

I have spoken to them and head office also still no solution awful customer service.

My 14 year old son tried a pair of size 9 and size 10 trainers, and asked for the size 10, The staff at the Walthamstow shop put the wrong box behind the counter and gave him the size 9, They are too small and they refused to change them, these trainers are a 14 year old childs christmas present, which are of no use, the mistake was theres, We only wanted them to correct there error, and give me the correct size we asked for and they refused.

First of all I placed an order on 23rd nov. I did not receive any updates and so contacted jd sports through twitter on 4th dec only to be told the order was hold pending stock then on the 5th dec I was told by a separate agent that the item was waiting to be picked up by a courier which seemed to contradict what I had been told previously. The item was cancelled so I again placed another order as the item was showing back in stock which I assumed meant I would receive it this time. However as of today I have no had any further updates and no guarantee that the item will arrive in time for Christmas which was the purpose from when I originally ordered way back on 23rd nov.
I had complained about this through direct message on twitter and was offered a £10 gift voucher then was told I would only get it once the issue was resolved which again didn't make much sense. Still no idea whether I will receive my order and no one o have spoken to seems interested in helping me.

Really I am disappointed with their service, I bought 13 items and they didn't ship it for more 20 days, and then refunded me although the items are still in the website.
They cancel my order and make me lose 20$ of conversion fee.

What can I say about Jd ..they're an amazing company with such a wide variety of goods for all ages

Really bad customer care .. I wanted to return on of the items in my order and they didn’t list my country (saudi arabia) in the list of the countries in the form of return .. So I can’t offer my address to them and send the returning form .. when I emailed them they didn’t fix the problem and I still couldn’t return the item.. I don’t know why they didn’t listed my country when they offer delivery & return !!!

The website have registered in a register in Norway for online stores that include VAT in their prices when shipping to Norway. Although it seems like that is only to make their items look cheaper, because they didn’t give their VOEC-number to DHL express, resulting in 50 GBP extra in payment… Contacted them about it, and of course they don’t know what i’m talking about. A shame that they mislead customers like that.

Big order muck up. They sent out wrong pair, so I had to send back via mail due to store being closed because of lockdown and they swapped them over for what I ordered but they sent wrong size. Repeat. Finally received correct order and I will admit delivery was fairly fast considering. Customer service need some training and whomever is packing the online orders also needs more training or glasses!

Bought some Nike Air trainers and after 6 months, the heel has worn away resulting in blisters if used. I am a 17st unfit guy so hardly a long distance marathon runner - I use these maybe twice a week to run 5k. Contacted "customer support" online and complete radio silence. What a shocker.

Horrible vile management. Having being send from Silverburn to Argyle Street to purchase some shoes for my young son we were turned away at the door by the so called manager. Their corporate website shows a closing time of 9pm but at 8:30pm they were already closed saying we should haves Google. The manager could have done the right thing as an exception to help but she refused. Sorry but just a horrible vile person who is in the wrong job. If she worked for my company she would have been dismissed on the spot. Just avoid this branch until they get proper manager focused on customer service..

Was initially impressed as I placed an order at 11pm and had many (too many really) an update telling me how my order was getting on and when it was dispatched etc, and an email saying delivery would be the next day which I was astounded at! Turns out only one of three items arrived in that delivery, but I had already thrown away my sons old damaged trainers as I thought the new ones were coming that day, as the email hadn’t said only one part of the order!
Second part arrived today, but needs returning and the returns process is a bit of a faff and not free which I hadn’t realised! Still awaiting the third part of the order - reading other reviews, who knows when it’ll turn up! I’ve contacted their Twitter help desk to ask, but so far I’ve just had to repeat myself..

Bought some kids T-shirts and shorts online come to wash a t-shirt this morning followed adidas washing instructions,and it as shrunk other t-shirts in at the same time (not from jd sports) were fine,£17.00 wasted.wont be shopping there again.

Ordered some sliders for a birthday present & paid for express two day delivery. (Order No. #484527533) As they didn't arrive by day two I contacted JD Sports customer service. I was refunded the express delivery charge and told they would be delivered by noon the following day. Yet again, nothing arrived - their automated service told me they were 'on track for delivery by 9pm today.' I called customer service again only to be told this time that the items were out of stock and the next delivery was not expected until October! Absolute shambles and waste of my time, as well as very disappointing not to have had these for the birthday they were intended for. In fairness the second customer care agent I spoke to was very apologetic and tried his best to help out by checking stock levels of the items in nearby JD Sports shops - of which there were none. I have so far only placed 2 online orders with JD Sports and been rather badly let down on both occasions, so I very much doubt I will be placing a 3rd order with them!