Global Telemetrics Reviews 

Iv had cover from them for 4 years and just realised my second vehicle with them👍🏻
EXCELLENT SERVICE NEVER HAD ANY ISSUES AND THE STANDS/OPTIONS ARE RISING
THE LADIES/GIRLS IV SPOKEN TO ON THE HELP DESK AND VERY POLITE AND VERY VERY HELPFUL Especially to old Dinosaurs 🦖 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Excellent Service

Jude, was really helpful in sorting out a problem with my motorhome tracker

Much appreciated…

Shocking service. I had a tracker fitted 3 months ago and it’s not worked since it was installed. I must have rang this company 100+ times now and they assure me that it would be resolved but still nothing. Absolutely avoid at all costs

It was only due to the insurance company insisting on a tracker and joining Global Telemetrics I joined when we bought our nearly new motor home in December last year ! As for its security, we have no worries whatsoever as it is kept in our back garden behind locked gates. Additionally, we have comprehensive CCTV, two dogs living with us etc. Global Telemetrics keep increasing their charges on all sorts of pretexts ! Wonder whether it’s a money grabbing technique working with insurance companies? After all, who wants a recovered stolen vehicle on a fully comprehensive insurance policy?

I removed my battery to charge it, and with in 5 minutes global had rang me to check I was still in view of my Motorhome. Fantastic service, and I would highly recomend them for such a fantastic caring service! And the customer care rep, was professional and exceptionally polite.
Thank you guys, keep up the great work?
Frank

I am current on my third device (in the same car) in 2.5 years.
The first one stopped working after a year, but was not detected as not working for 9 months. The company claim they ping the tracker regularly but if they get no reply, nothing appears to happen.

The second tracker developed a GPS fault, so was reporting my home address constantly, even though the car was moving – a tracker without location information is no use what so ever.

Customer service is a joke. After _much_ badgering they FOC extended my contract by the 9 months the first tracker wasn’t working for.

AVOID!

Bunch of Amateurs!
My tracker hasn’t been working over 9 months and nobody contacted me to inform me of any issues!! They were pounding my phone when the subscription was due and sending out emails saying i need renew asap or i won’t be covered! When i renewed my subscription i asked the customer service representative to do a health check and was advised that everything is fine and the back up battery is working fine.
Few weeks later my car went to the garage and the mechanic disconnected the battery to carry out the repairs and i didn’t receive any alerts, that’s when the alarms bells started to ring! I contacted the customer service department and was told that they having difficulties communicating with the tracker!
When i pressed for more details, i was told my tracker hasn’t been working/ communicating since February!
All that time i thought my tracker was working and i been paying for a service which i haven’t been receiving clearly. I traveled all over Europe in my car and i thought my car had extra protection/ security!
If something happened to my car while tracker wasn’t working, who would have be responsible??
I have now added a different tracking device too because i found this tracker and the company very unreliable and very unprofessional.

Global Telemetrics. Excellent when I first called, couldn't fault the staff, polite, helpful and did what they said, the moment I needed help it went downhill.

We inherited a tracker on our 2022 Defender as the previous keeper had been advised by their insurance company to get one (I can only assume a Postcode issue)

Our vehicle subsequently broke down (Yes, I know it's a Land Rover)! An electrical issue.

To whittle down an extremely long story, there were emails and calls back and forth for about a fortnight and £1400 later (to Land Rover), neither company would help or hold their hands up to their product failing and both blamed each other.

BE AWARE, if you have a Land Rover and have this tracker fitted, this may be the response you get from Land Rover if you suffer a breakdown: "this is not an approved Jaguar Land Rover tracker. We are unaware of the impact that using these products have on our vehicle" (The tracker is hard wired into the fuse box)

We were quite generously offered by Global Telemetrics and new tracker and installation for free, but have politely declined for obvious reasons. They closed the complaint which in my opinion was still unresolved. I asked for information (which I was entitled to, I got told due to GDPR they couldn't let me have the tracker log, even though the date I requested was when we owned the vehicle) and never received it.

Disappointing. Please improve your complaints team/procedures.

Wow great fast response when my motorhome was stolen Friday night it was recovered within the hour! Can’t recommend Global Telemetrics enough! You made me smile again! Well done to all those involved in recovering my vehicle!

Tracker not been working for months, not had an update to let me know - this is against Thatcham terms and conditions!!! Went back to original dealer and they told me to move somewhere else.

Very poor company, had issues with product from day one, sold van, requested call back from the so called customer service team, no joy, had to call again, requested someone from the subscription's team contact me to see if entitled to any refund of any sort that was 2 weeks ago, still no contact!! still no confirmation email to state i have been removed from the account etc.

We recently purchased our dream motorhome which was rather more technically complicated then our old 2005 model!
As computers were as big as warehouses when we were young and we struggle enough with the internet I really had no idea as to how to go about reinstalling the Global telemetrics tracking system.
I gave them a call and a delightful young man spent over an hour talking me through everything. I cannot praise him highly enough as he didn't lose his patience once! I learned a lot from his instructions and as to how to use my mobile phone too!
I wish I could remember his name..... he really does deserve a special mention. In this day and age it is rare indeed to find a young man so polite, patient and willing to go that extra mile. When I thanked him he told me he was used to it with his parents and grandparents!
The site itself is simple to use too , which is another plus. Huge thankyou GT.

Had my tracker fitted by Tim at Trilogy a year ago. I had a couple of issues with the app at first (logon issues) but customer services fixed that for me. I forgot to mention the tracker when my car was in the garage for work which involved disconnecting the battery and soon started getting phone messages and emails warning me about the low voltage etc. So it seems to work. Just renewed for another year so I'm obviously happy so far

I arranged for a tracker to be fitted to a vehicle back in 2016 and decided to opt for the lifetime subscription at the time of install. After three years I paid for an extended warranty. Late 2021 I was in the unfortunate position that the tracker stopped reporting its GPS position. I contacted Global Telemetrics and can only say their support was first class, they ran diagnostics which confirmed the unit was defective. Over the next few days they arranged a service engineer to attend at a time and location that was agreed. The service engineer replaced the tracker unit and this was all covered under warranty. In my own experience I cannot praise Global Telemetrics high enough, not only was their response first class, it was also carried out during the COVID pandemic.

What can I say - the car was taken they continued after the police and Range Rover just wanted to move on and after two nights of furious activity they managed to get the car back - this is first hand experience - it does exactly what it said on the tin!! I cannot recommend enough

Useless, absolute waste of money! We started with the smartphone app as the "key", it was intermittent for both drivers, so that's two phones, it just didn't work reliably.
So we paid to switch to the keycard. It also works intermittently. So often when we use the car we get a phone call to say its triggered an alert, extremely annoying.

Worth pointing out that on occasions when we don't have the "key" on us it doesn't always even trigger an alert, so the car could be stolen!

Despite this going in for months now they won't accept there is an issue and fix it. All they ever want to do is waste my time sending out test signals to the "key" device.

I pay a monthly subscription for nothing, I have had several cars now with trackers fitted, never had issues until using these clowns!

Not recommended.
Fitter wired in to my radio giving feedback- rather than separate input, after contact with the fitter and company no replies.
The app is basic at best, I can see my current position that’s about it, initially had a message saying my vehicle has moved usually a few hours later or in a day.
Unable to get a history trail of the vehicle-
Will not be renewing in autumn, insurance approved! Just to say where it is.. expensive with poor service

BEWARE Very bad experience from start to finish. Their technician was sent to my home address to fit a tracker and butchered the wiring to my brand new car so badly it had to be recovered to Mercedes Benz. The attitude of their customer service department right up to the Managing Director has been terrible. Mercedes Benz monitored the removal of the tracker then corrected Global Telametrics shoddy workmanship, fixed the wiring and got me back on the road however, Globaltelametrics have caused forever damage to the main wiring loom of my car. I would not recommend this company to anyone.

I had a text message from Global Telemetrics saying my batterie on my van had been disconnected. I then found that it wasn't where it should have been so I called Global Telemetrics. I spoke to Mike who was very professional and said he was tracking my van. I then called the police and reported the van as stolen and got a crime number. Mike then contacted the Police with the vans location. The Police then waited with the van until I could attend. All this took just over an hour. I can recommend enough excellent service will be getting one fitted on my classic Porsche and my every day car now

Thanks Mike for all your help

Nick Cope

Terrible company. Have broken data protection on a number of occasions.
Had to have tracker disconnected to allow dash works and took them over an hour to get in touch to tell me they have noticed a disturbance on it, over an hour is a long a long time if someone had stolen my vehicle, also my tracker tells me my battery is at 18 volts even when the engine is off.
Will never use again and suggest no one else does