Ordered the grey Monty duffle coat on Sunday. Autofill messed up my postcode. Contacted customer service. They sorted it out. Coat arrived on Tuesday. Amazing. Love the coat. Slightly dsrkervthan on m... See more
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Great site, wide range and good descriptions.Very helpful fitting guides.I had occasion to email some questions and got a quick and helpful reply.The item I bought was a present and was delivered exa... See more
Company replied
I purchased a Morris Duffle coat and an alternative colour which shipped as the item I ordered was not showing in stock The item arrived perfectly packaged within 24 hours of dispatch via D... See more
Company replied
Very efficient delivery and return service. The full length grey duffle is perfect and receiving plenty of complimentary comments. I look like Noel Coward or Jack Hawkins in the David Lean Film ‘In Wh... See more
Company replied
Company details
- Clothing Store
- also in
- Children's Clothing Store
- Men's Clothing Store
- Outerwear Store
- Women's Clothing Store
Written by the company
Home to the original duffle coat, the foundations of the brand have been built on manufacturing quality British outerwear. This strong brand history, dating back to 1950, is something we are extremely proud of.
Contact info
Baron Avenue, Earls Barton, NN6OJE, Northhamptonshire, United Kingdom
- +44 (0) 1604 812812
- info@gloverall.com
- www.gloverall.com
4.3
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 30% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Gloverall
Hello Dezmondo
Thank you for your review. We are glad that you are happy with your jacket. We do our best to bring the best quality products to our customers while remaining true to the heritage of our garments, so it's always great to hear from a satisfied customer.
Regards,
Gloverall.
Fabulous Satchel
Excellent prompt delivery
The satchel is perfect for workout. I can fit my laptop and large diary and my headset for team calls etc all in.
Great size without it being too big and heavy.
Well made and finished well. I love the material pattern on the front with makes it a little bit more funky.
Would I use Gkoverall again - yes.
January 20, 2025
Reply from Gloverall
Hello Steve
Thank you for your review. We are glad that you are happy with your satchel and that it fits all you need so well. We are proud of the quality of our products, so it is great to hear that you are so pleased with the quality of your satchel. Thank you for considering us in the future.
Regards,
Gloverall.
Reply from Gloverall
Hello Egor
Thank you for your review. We are glad that you received your order quickly and without any problems. We hope you enjoy you garment.
Regards,
Gloverall.
It took a really long time to receive…
It took a really long time to receive the products - weeks longer than expected. I purchased two t shirts size medium. The shoulder and chest size is correct but the t shirts are so long that they are like dresses and need to be shortened a lot.
January 7, 2025
Reply from Gloverall
Hello Gabi
Thank you for your review. Apologies that you were unsatisfied with our service. However, you made your order on the Dec 28th, a weekend, so the earliest we could've sent it under normal conditions would have been the 30th. However, we were undergoing a stock take after the Christmas holiday so no orders could be sent at the beginning of January. We sent your order as early as possible. The length of the shirts was included in their sizes guides on the website.
Regards,
Gloverall.
Lack of Communication
My only disappointment was a lack of communication. My return/exchange was received but not processed. I needed to reach out again to get confirmation that the return was received.
Jake told me that I could not in fact exchange but would receive a credit for my return but needed to go back on the site and place a new order for the coat my wife wanted. All a little too conviluted.
January 20, 2025
Reply from Gloverall
Hello James
Thank you for the 5 stars. We are sorry that you weren't satisfied with our communication. There is a delay between when you will be informed that your package has been delivered by the courier and when we have processed them because they need to be unpacked then the paperwork given over to be processed. When a refund is processed an automatic email is sent but if we can't process it then we email you but we hadn't reached that point. In your case, we couldn't process your exchange because, as Jake explained in the emails, we cannot exchange between garment styles. Apologies for any inconvenience this caused.
Regards,
Gloverall.
Great, so long as you don't need customer service
I bought a lovey jumper that started to come apart.
Four weeks, four emails, and a phone call later, they still haven't sent the promised return-postage-label.
And the jumper cost £130 ffs!
Later Gloverall replied "It hadn't been sent... because... you are entitled to a free label which you can get through the returns dashboard".
Maybe so. But despite (now) five emails and two phone calls, nobody told me that until now
January 31, 2025
Unprompted review
Reply from Gloverall
Hello Mike
Thank you for your review. We're sorry that you received a faulty jumper. We try our best to send only the best to our customers but sometimes faults slip through or can't be seen until they create a problem.
Regarding the return label. It has been sent to you on the 5th. It hadn't been sent before then because as a UK customer you are entitled to a free label which you can get through the returns dashboard. Our customer serviced directed you to that service then provided the label for your temporary address when you couldn't use it.
Regards,
Gloverall.
Prompt delivery
Prompt delivery, well packaged, good communication. Superior quality fabric and design.
January 8, 2025
Reply from Gloverall
Hello Stephen
Thank you for your review. It's great to hear (read) that you received your order in good time without issues, were happy with our service and the coat itself.
Regards,
Gloverall.
First order
I ordered a Duffel coat. Perfect fit, excellent quality. Delivery is efficient (took less than a week) and i am in France. Great experience.
January 20, 2025
Reply from Gloverall
Hello Mehdi
Thank you for your review. We are very pleased that you received your duffle coat without issues, were so happy with its quality and had a positive experience overall.
Regards,
Gloverall.
A really excellent duffle coat
A really excellent duffle coat, alas not quite my fit, but returns were very easy.
January 7, 2025
Reply from Gloverall
Hello Peter
Thank you for your great review. We are very pleased that you are so happy with your coat and hope that you get to enjoy it for a long time. We are also glad that you didn't have any trouble with the return.
Regards,
Gloverall.
Awsome customer service
Awsome customer service, and a very well made beautiful Duffel coat in super quality thanks!😍🥳🩷
January 8, 2025
Reply from Gloverall
Hello Johanna
Thank you for your great review. We are very happy that you were so satisfied with our customer service, I will be sure to pass this along to them, and were pleased with your new coat. We hope that it lasts you a long time.
Best Regards,
Gloverall.
Reply from Gloverall
Hello Cat eyes
Thank you for your review. We're glad that you were happy with our service and your order arrived promptly.
Regards,
Gloverall.
I ordered a beautiful duffel coat for…
I ordered a beautiful duffel coat for my wife's birthday early in January and after placing the order I contacted customer support to ask if there was any way they could get the order to me on time for her big day. To be honest, I thought that dealing with a large company, coming back to work after the Christmas holiday shutdown, that my chances would be slim. Gloverall were absolutely fantastic, they sent the jacket to me on a special delivery and phoned to let me know it would be with me on time......brilliant customer service, well done! To cap it all my wife loved the duffel and she thought it was beautifully made and extremely good quality. Nothing but praise!
Thank you
G D
January 7, 2025
Reply from Gloverall
Hello G Dunn
Thank you very much for your feedback. We're happy to hear that you were able to get in contact with our Customer Service and they were able to sort things out so your wife's present was delivered in time for her birthday. It's great to hear that she loved the Duffle Coat. We take great pride in the quality of our products, so it is always nice to hear when a happy customer agrees. Hopefully it will last her for a very long time.
I have passed this feedback along to our Customer Service team so they are aware of how happy with their service you were.
Thank You
Regards,
Gloverall.
Great selection of high quality wool…
Great selection of high quality wool items. I searched quite a bit for a peacoat similar to the one I had in the navy. The coat I got blew me away. Great style, heavy, WARM. I could not be happier with my purchase. I received the coat quickly as well. I thought it might take a month for shipment as I’m in the US. My coat showed up in a week.
January 8, 2025
Reply from Gloverall
Hello Micheal
Thank you for your great feedback. We are very glad that you were able to find what you were looking for amongst our collection and are thrilled to hear that you're loving your new peacoat so much. We take great pride in offering high-quality items. We are also glad that it arrived quickly. Hopefully you will continue to enjoy wearing it and hopefully it will keep you nice and warm for years to come.
Regards,
Gloverall.
Reply from Gloverall
Hello Eurk
Thank you for your review. We are happy that your delivery arrived quickly. You are welcome.
Regards,
Gloverall.
Quality went down drastically
Quality is not as it was. The price is still really high, but the quality is very average. Customer service is the worst, I needed to wait over 2 months and have spend hours and hours. In the end, they send the wrong item. Now I have to pay 50 euro to send it back.Thanks for nothing.
January 22, 2025
Unprompted review
Reply from Gloverall
Hello Emma
Thank you for your review. We're sorry that you were unsatisfied and were sent the wrong item. Please could you respond to the request for more information so we can contact you to address this matter?
Regards,
Gloverall
I managed to send my order to my old…
I managed to send my order to my old address, but I got in touch with Tue customer service team on the website and they were able to divert that to my correct address.
Cracking coat as well
January 7, 2025
Reply from Gloverall
Hello Gav
Thank you for your feedback. We are glad that you were able to work with the Customer Service team to divert your order to make sure that it was delivered to your new address. Its great that you are happy with the coat as well.
Regards,
Gloverall.
Reply from Gloverall
Hello George
Thank you for taking the time to leave a review. We are glad that you were happy with your delivery and believed the price to be well worth it.
Regards,
Gloverall.
This is the first time I've purchased…
This is the first time I've purchased from Gloverall and I certainly wasn't disappointed. The website was very easy to navigate, ordering straightforward and delivery efficient and reliable.
I purchased a fit and flare duffle coat, which is true to size, excellent quality and very stylish. A little more than I would normally pay, but this coat will probably outlive me!!
January 7, 2025
Reply from Gloverall
Hello Karen
Thank you for your great feedback. We are happy that your first time purchase went so well and found our website easy to use and ordering simple. We are also happy that your delivery came without issue.
We are glad that you were happy with your purchase even if it was a bit more than you would normally pay. I hope it lasts you a very long time.
Regards,
Gloverall.
Ordered a jacket for a Christmas…
Ordered a jacket for a Christmas present on December 02 in the companies sale. No jacket and finally contacted them to find out what the delay was. Told they didn’t receive the order from shopify even though I had an order number. Shopify were blamed for not sending a code to Gloverall. Result- 21/1/25 my order is cancelled and my money refunded. No offer to fulfill order at the sale price.
16 Dec 2024, 03:01 GMT
I am still waiting for an email to confirm shipping.
Good Afternoon
Thank you for your email. Regarding your inquiry, your order unfortunately didn't pull through on our system because of an error I'm afraid. Apologies for any inconvenience this may have caused.
If you would still like your order to be completed then I can check with the Website Manager to see if they can fix the error and pull the order through. If you don't then we could cancel the order for a full refund. Which would you prefer?
Again, I'm very sorry this has happened.
Thank You
Regards,
Kind Regards,
I would still like my order completed please.
I look forward to hearing from you
I am still waiting to hear that my order is now being processed and that my order will be sent. It is now over a month since my original order date
Good Morning
Thank you for your email. Regarding your inquiry, unfortunately, while the website manager was able to fix the error, they weren't able to pull your order through since we can't change the order details on Shopify once the order has been made. It prevents anyone from tampering with orders and usually we can make corrections in our software after the order has gone through to our system from Shopify then leave a note of what was changed on the Shopify record, but since your order wasn't pulled through we can't because there is no record in our software.
I am very sorry for this inconvenience, but we will have to cancel and refund your order.
January 21, 2025
Unprompted review
Reply from Gloverall
Hello Petrie
Thank you for your review. We're sorry to hear that you were disappointed with our service. I have spoken to our Customer Service so they will get in contact with you to try and resolve this matter.
Regarding your claim that they had blamed Shopify, I think there was some misunderstanding. We didn't blame Shopify for the error.
When an order is made on our website an order is created on Shopify which pulls through onto the system we use. All items in an order have two codes attached. One for Shopify so when an item is ordered it knows what you want and can modify the stock. The second is for our system essentially for the same thing. When an order is being pulled through from Shopify onto our system those codes are matched. Without those codes the systems have no idea what the other is referring to, so it fails.
Because the order didn't pull through onto our system, it wasn't visible in the queue of orders to fulfil because it essentially didn't exist from our software's perspective. During our very busy Christmas we weren't able to check through all the orders on the Shopify side, so we weren't aware of the problem until we checked when things began calming down and emailed you.
Thank you for your review.
Regards,
Gloverall.
Great Clothes & Service
Great quality clothing & I experienced a prompt exchange service due to me not getting the sizing right.
All in all quality clothes with a simple exchange procedure.
Thank you!
December 20, 2024
Reply from Gloverall
Hello Craig
Thank you for your feedback. We are glad that you were happy with our service and after your exchange got the product you wanted. We are happy that you were happy with the quality of your product.
Regards,
Gloverall.
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