Delivery of boiler was very poor by DX a complaint was made. Installation was carried out by James who was great very pleasant and personable. He worked so hard to install boiler in a day and achieve... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
recently had a new boiler installed and I’m really pleased with the whole service . The installation was carried out efficiently and to a high standard, with everything explained clearly along the w... See more
Company replied
Glow Green employed efficient respectful staff. The person named Joao who came to install the boiler in my kitchen knows his job well, he worked endlessly the minute he arrived with care and no fuss.... See more
Company replied
I was really impressed with the service received from Ian the engineer from Gliowgreen . He was very thorough, explained what he was going to do and discussed his findings with me before leaving. Such... See more
Company replied
Company details
- Boiler Supplier
- Air Conditioning Contractor
- Gas Engineer
- Heating Contractor
- Solar Energy Company
- Solar Energy Contractor
About Glow Green
Written by the company
Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills. We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps. Call us today, for a fixed price quote over the phone, with no home visits required.
Our fully remote process means you don’t spend days or even weeks waiting for a home visit.
Why Customer's Love Glow Green:
Contact info
Avalon, 5th Floor, 26 - 32 Oxford Road,, BH8 8EZ, Bournemouth, United Kingdom
- 0330 113 9488
- customer.relations@glowgreenltd.com
- www.glowgreenltd.com
4.7
Excellent
14K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Steven was very considerate, punctual and courteous.
He messaged us the night before to give us an ETA.
April 15, 2026
Reply from Glow Green
We're happy to learn that you had a positive experience and that our service met your expectations regarding consideration and punctuality. Thank you!
Competitive quotes and good Customer Service.for New Boiler…
Very Competitive quotes for New Boiler installations if you are prepared to provide the information, they require to give you their best quote. They require details of your existing installation plus a range of photographs to show current location or new if being changed. Be prepared to answer their Audit Engineers Email or telephone enquiries with any issues raised so they can provide the most accurate quote for your new boiler installation. Good communications from Green Glow during the whole process. Their installer was good and the removal of all redundant equipment and packaging meant that we were not left with any clearing up once boiler installation complete.
April 14, 2026
Reply from Glow Green
We appreciate you sharing your experience. We're glad the new boiler installation process, including the clear communication and thorough removal of old equipment, met your expectations. It's great to know the quote was competitive and the installer was good.
Came on time when he said he would and…
Came on time when he said he would and completed the service in no time. Thanks
April 15, 2026
Reply from Glow Green
We're happy to hear that the service was completed quickly and on time. Thank you for your positive feedback; we appreciate it.
He arrived as stated and had been very…
He arrived as stated and had been very professional in his work and answered all my queries.
After he left he got back in touch tome by text to answer further questions.
Great experience 👍
April 15, 2026
Reply from Glow Green
We're happy to hear that the service was professional and all queries were answered to your satisfaction. We appreciate you taking the time to leave this great feedback!
George, the boiler engineer
George, the boiler engineer, was excellent. He thoroughly and professionally serviced the boiler. He even called 45 minutes before arriving to check someone was home. I would highly recommend him.
April 15, 2026
Reply from Glow Green
We appreciate you sharing your experience! We're happy to hear that the engineer was excellent, thorough, and professional when servicing the boiler. We appreciate your recommendation.
Antoni was very knowledgeable about his…
Antoni was very knowledgeable about his work. And answered my questions with no hesitation. And respected my property
April 15, 2026
Reply from Glow Green
We're happy to hear that the engineer was knowledgeable and answered your questions thoroughly. We appreciate that they respected your property.
Our experience was very good a nice…
Our experience was very good a nice pleasant young man would recommend
April 15, 2026
Reply from Glow Green
We're happy to hear you had such a positive experience with our pleasant young team member! Thank you for recommending us.
A professional and efficient service.
The engineer was professional and efficient in his work. The appointment was book easily and quickly.
April 15, 2026
Unprompted review
Reply from Glow Green
We're happy to hear that the engineer was professional and efficient, and the appointment was booked easily. Thank you for your positive feedback!
A seamless process from the start of…
A seamless process from start to finish of installation of the new Gas Combi Boiler. The boiler was promptly delivered the day before installation.
The next day, Gwyn, the engineer arrived and worked tirelessly and meticulously until installation was complete. He also clearly explained how to use it. Am very pleased with Glow Green.
April 13, 2026
Reply from Glow Green
We appreciate your positive feedback regarding the seamless boiler installation. We're happy to hear that the boiler was promptly delivered and that the engineer worked tirelessly to complete the task, explaining its use thoroughly.
One of the best customer service
One of the best customer service , friendly with best advice plus the best engineers when it comes to installation. Please keep it up
September 27, 2025
Reply from Glow Green
We appreciate your positive feedback! We are happy to hear that you received excellent customer service, friendly advice, and top-notch installation engineers.
service on boiler
Time again for service!
Booked (yearly ) on line.
No problem,
Jamie,serviced boiler, and checked everything. Excellent
service by him.
No problem with Glow Green.
Thank you
Mrs S Smith.
April 7, 2026
Reply from Glow Green
We're happy to hear that booking your yearly service online was easy. We appreciate your kind words regarding the service. Thank you for your feedback.
Boiler Service…
Very pleased with the service received today. The engineer was very thorough pleasant and helpful couldn’t fault him many thanks.
April 14, 2026
Reply from Glow Green
We appreciate you sharing your feedback. We're happy to hear that you were pleased with the service and found the engineer thorough, pleasant, and helpful.
Ian let me know he was on his way and…
Ian let me know he was on his way and arrived at 8.00. He was really nice very friendly and also very efficient and thorough. I was really pleased with his work and am happy to give him an excellent review. Also it was nice to have a follow up call this afternoon to check all went well.
April 14, 2026
Reply from Glow Green
We're happy to hear that you were pleased with the prompt arrival and the efficient, thorough service. We appreciate your positive feedback and are glad you were happy with the follow-up call.
Boiler service
Engineer ( colby) very efficient, explained all and was very polite, reconmend to all
April 14, 2026
Reply from Glow Green
We appreciate your positive feedback! We are happy to hear that you found the engineer efficient and polite, and that they explained everything well.
Reply from Glow Green
We appreciate you sharing that our service was on time and thorough. We're happy you were pleased with the work!
Very pleased with George who was…
Very pleased with George who was extremely helpful and skilled at his job!
April 14, 2026
Reply from Glow Green
We appreciate your positive feedback! We are so happy to hear that you were pleased with the helpful and skilled service.
Boiler service
Shea came to do my boiler service last week. He was friendly, quick and efficient and I would recommend Glow Green. I will continue using their services. Thanks.
April 9, 2026
Reply from Glow Green
We're happy to hear that the boiler service was completed quickly and efficiently. We appreciate your recommendation and look forward to providing future services. Thanks for your feedback.
Engineer who did the service very good…
Engineer who did the service very good in is job .
10/10
April 13, 2026
Reply from Glow Green
We appreciate your feedback and are so glad to hear the engineer was very good at their job. Thank you for the 10/10 rating!
Reply from Glow Green
We're happy to hear that our service was fast and efficient and that the engineer was really useful! Thank you for your positive feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.