Faulty goods received. They are liable for return costs under these circumstances, that is the law. They repeatedly insist I pay for return to China! Offer reduced cost item, basically chasing more... See more
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See what reviewers are saying
They don’t even deserve 1 * they are a bunch of young lads who own the company trying to get your company struck off after taken so many orders.. never respond to emails! Fraud Fraud Fraud don’t buy f... See more
Customer service is awful they need to be trained on how to deal with complaints Product felt nice but had a stale smell would rather pay for a branded product which smells fab and feels good too.... See more
Such a good bundle of products suits pretty much anyone, packaging is beautiful and you get a lot of product for your money. Been using them for a couple of years now wouldn’t trust any other products... See more
Company details
Written by the company
Glowlixir is a Super-Hydrating Mask specially created just for you, helping you achieve that all natural ‘Skin Like Summer’ glow all year round. Super light, yet amazingly hydrating from the first use, this potion is enriched with shea butter, peppermint oil, collagen, and glycerin, all actively working in harmony to leave skin feeling instantly smoother and lusciously moisturised. Rejuvenation of the skin begins not just on the outside, but deep beneath the skin’s surface. This gorgeous medley visibly illuminates from the outside and is ultra-hydrating from within. No matter the season, define yourself with Glowlixir.
Contact info
Cunningham Court, Lions Drive, BB2 6LU, Blackburn, United Kingdom
- info@glowlixir.com
- www.glowlixir.com
2.5
Poor
467 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Hydrating mask
So I have ordered the moisturiser previously and this new version is even better. It smells amazing and the cream is so smooth. Unfortunately when my parcel arrived it was damaged but after I emailed the company they sent me a new one. 👍
April 13, 2022
Reply from Glowlixir
Thank you for taking the time to leave a review and for your kind words about our moisturizer. We're thrilled to hear that you're enjoying the new version and that it's been effective in helping with your skincare needs.
We're sorry to hear that your parcel arrived damaged, but we're glad to hear that our customer support team was able to assist you and send you a new one. At Glowlixir, we're committed to providing excellent customer service and ensuring that our customers are satisfied with their purchases.
Thank you for choosing Glowlixir and we look forward to serving you again in the future with even better service and products!
Still waiting for my refund which i was…
Still waiting for my refund which i was promised. They keep ignoring my message on Instagram and ignoring my emails. Very disappointed . This was the email i got on 14th january.
Dear Sittara
I hope all is well,
Firstly we would like to express our gratitude to you for understanding whilst we have had some unforeseen circumstances.
We will have your order with you and deliver it by the end of this week. As a promise, if your order hasn’t been delivered by Sunday this week, we will issue a full refund and still deliver the product.
Once again, thank you so much for your patience and understanding.
Kind regards
Kim
My order wasnt received as promised by sunday it was another week late and i was told i will get full refund. I never got my refund i have emailed so many times and had no response. Very disappointed as the company cant even fulfill their promise.
February 14, 2022
Unprompted review
Reply from Glowlixir
We're sorry to hear about your negative experience with our company and the delay in receiving your refund. We understand how frustrating it can be when an order is not delivered as expected, and we apologize for the inconvenience caused.
Please provide us with your order information and any relevant details about the issue. Our customer support team will prioritize your case and work to find a solution that meets your needs. We will investigate this issue and work to ensure that your refund is processed as soon as possible.
We apologize for any confusion or delays caused and we're committed to improving our customer service and communication with our customers. Thank you for bringing this to our attention and giving us the opportunity to make things right for you. We value your feedback and we'll do our best to ensure that you have a positive experience with Glowlixir.
Service is appalling, product is amazing
Service is appalling. Product is amazing. Haven’t received my order which was placed in the beginning of December. Sent multiple emails and messages on instagram to try to get into contact with them but no luck. They said in January that they would refund me and still send my order but haven’t done that either. Now a month later and many emails since, I have no product, no refund and no reply to my emails. It’s a shame because I’ve ordered from them before and loved the product which is why I wanted to repurchase it. The customer service is a let down.
February 10, 2022
Reply from Glowlixir
We're sorry to hear about your negative experience with our company and the delay in receiving your order and refund. We understand how frustrating it can be when an order is not delivered as expected, and we apologize for the inconvenience caused.
Please provide us with your order information and any relevant details about the issue. Our customer support team will prioritize your case and work to find a solution that meets your needs. We will investigate this issue and work to ensure that your concerns are addressed and that you receive a satisfactory resolution.
We apologize for any confusion or delays caused and we're committed to improving our customer service and communication with our customers. Thank you for bringing this to our attention and giving us the opportunity to make things right for you. We value your feedback and we'll do our best to ensure that you have a positive experience with Glowlixir in the future.
I placed my order back in December…
I placed my order back in December before xmas and was waiting weeks for it to come. I emailed them but got no reply, then finally they replied to my message on Instagram and told me I’d get it by the end of the week and it never came. It wasn’t even dispatched yet. So I contacted them again and they said the same thing. Then finally it was delivered today. I can’t believe I waited more than 5 weeks for my order. Even my international orders came before then, within a week, and i placed those orders after my glowlixir order. I’ve been ordering from them since 2020 and my orders always came within within 3 working days even during lockdown. It’s ridiculous but I was so happy when it came so I thought it was worth the wait. It wasn’t. I was so excited I opened the parcel straight to use the masque and it I was so disappointed. The new formula is nothing like the old formula, its supposed to be improved but it was the opposite. It didn’t have that nice, fresh, peppermint scent anymore, instead it smelt like eczema cream and the texture wasn’t silky and hydrating like the old formula, it actually felt like eczema cream. I’m really annoyed, I bought two of these and they posted on Instagram apologising about order delays and said that every order would get an extra free product but mine didn’t come with one. They ruined a perfectly good product when there was nothing wrong with it and the tubs they come in are just bulky. I miss the old formula and the tubes it came in. None of the Instagram influencers have been promoting the new formula they’ve just been reposting the old formula and Glowlixir did the same. They obviously don’t want people to know that no one likes the new formula and these so called Influencers aren’t posting the new formula because they don’t like it but they want to keep getting paid so they just repost the old one. Both the company and the influencers they pay to promote their product are a joke. Never ordering from them again unless they go back to the old formula.
January 21, 2022
Reply from Glowlixir
We're sorry to hear about your negative experience with our company and the new formula of our product. We understand how frustrating it can be when an order is not delivered as expected and when a product you previously enjoyed has been changed.
We appreciate your feedback and would like to investigate this issue further. Please provide us with your order information and any relevant details about the issue. Our customer support team will prioritize your case and work to find a solution that meets your needs.
At Glowlixir, we're committed to providing high-quality products and excellent customer service. We understand the importance of transparency and honesty with our customers, and we'll do our best to ensure that our products meet your expectations.
Thank you for bringing this to our attention and giving us the opportunity to make things right for you. We value your feedback and we'll do our best to improve our products and communication with our customers.
How many lies can a company tell... 🤔🤔🤔
This company is an actual joke!!
Like many others I ordered from here, never would I even think there would be an issue as I had previously ordered and received the product.
This time round however, the amount of excuses I have heard I could laugh...
I even said I would come collect the order myself but was told that 'they do not have the facility to collect myself from the warehouse therefore this would not be an option'..
We know where they are located with Silk amd Bubble being there sister company 🤔🤔 its such a shame as the product was pretty decent. But you realise too late.. you think why have none of these influencers posted with the new product... However, I'm not holding my breath anymore for my delivery and am thankful I used my credit card to pay. So now my bank are investigating.. 😀👍
Update - received my order today from Silk and Bubble.. 🤔🤔🤔🤔
January 18, 2022
PLEASE BRING MORE DISCOUNTS
PLEASE BRING MORE DISCOUNTS! Love Mimii discounts!!
January 10, 2022
Unprompted review
Reply from Glowlixir
Thank you for sharing your feedback with us! We're thrilled to hear that you love Mimii's discounts, and we understand that our customers appreciate the opportunity to save money on their favorite skincare products. We're always looking for ways to offer our customers the best value, and we'll certainly take your feedback into consideration as we continue to develop new promotions and discount programs. In the meantime, we encourage you to sign up for our newsletter and follow us on social media to stay up-to-date on our latest offers and promotions. Thank you for choosing Glowlixir, and we appreciate your loyalty and support!
Ordered on blackfriday nd received my…
Ordered on blackfriday nd received my order really fassst but I missed out on the extra discount which I am sad about. Lovely smell to the product and bonds with my make up nicely.
January 10, 2022
Unprompted review
Reply from Glowlixir
Thank you for sharing your positive experience with Glowlixir's fast shipping and lovely product scent! We're thrilled to hear that you received your order quickly and that the product bonds well with your makeup. We understand that missing out on an extra discount can be disappointing, and we apologize for any inconvenience this may have caused you. Please know that we're always looking for ways to offer our customers the best value and we hope that you will take advantage of our future promotions and discount programs. We appreciate your feedback and your choice to use Glowlixir's product, and we're committed to continuing to provide you with high-quality skincare and makeup products that meet your needs. Thank you for choosing Glowlixir, and we look forward to serving you again in the future!
Best moisturiser ever and works perfect…
Best moisturiser ever and works perfect with my make up
January 10, 2022
Unprompted review
Reply from Glowlixir
Thank you for sharing your positive experience with Glowlixir's moisturizer! We're thrilled to hear that it's the best moisturizer you've ever used, and that it works perfectly with your makeup. At Glowlixir, we take pride in creating products that deliver visible results and help our customers achieve their skin goals. We're committed to developing products that are effective and versatile, and we're glad to hear that our moisturizer meets your needs. We appreciate your feedback and your choice to use Glowlixir's moisturizer, and we look forward to continuing to provide you with high-quality skincare products that help you achieve beautiful, healthy-looking skin. Thank you for choosing Glowlixir!
Customer service was amazing
Customer service was amazing! Had a few issues with my address and was fixed even after my delivery was sent out. India was really helpful and would like the manager to contact me on my email. Order number 20331
January 10, 2022
Unprompted review
After numerous emails I finally got my…
After numerous emails I finally got my product!
Sorry I had to keep harassing you but after being out of stock for so long I really needed it for my skin. Delivery took longer than I expected but just for the product I will come back.
January 10, 2022
Unprompted review
They don’t even deserve 1 * they are a…
They don’t even deserve 1 * they are a bunch of young lads who own the company trying to get your company struck off after taken so many orders.. never respond to emails! Fraud Fraud Fraud don’t buy from them they don’t deliver your parcel outstanding order since November no refund provided nor no package received
January 8, 2022
Unprompted review
Worst company to order from!
Previously ordered a couple times from here and thought it was a well trusted company, it’s been 3 weeks and all I get is excuses about covid causing delays for shipping yet all other companies seem to successfully deliver using the same courier service as glowlixir, being told each time it would be shipped by the end of the week, time and time again, they clearly steal from customers as I thought it was just me dealing with these issues until seeing the recent reviews in regards to the same problem, absolutely disgusting way to run a company
December 19, 2021
Reply from Glowlixir
We're sorry to hear about your negative experience with Glowlixir, and we understand how frustrating it can be when there are shipping delays. We want to assure you that we're doing our best to keep up with the demand for our products and ensure that our customers receive their orders as quickly as possible. However, due to the ongoing COVID-19 pandemic, there have been some delays in shipping and delivery times, which has impacted our ability to provide a timely service.
We apologize for any inconvenience this may have caused you, and we take your concerns seriously. We can assure you that we do not condone any fraudulent activity, and our team is working diligently to address any issues and concerns that our customers may have. We appreciate your patience and understanding during these challenging times, and we hope to have the opportunity to regain your trust in our company. Please do not hesitate to contact us if you have any further concerns or questions. Thank you for choosing Glowlixir.
The primer is amazing...totally…
The primer is amazing...totally transformed how my makeup applies to my skin, how long it lasts and improved the texture tremendously. At the end of a long 8 hour + day, in heat and rain my makeup looks amazing and needs minimal touch ups. I use this every time I apply make up.
August 30, 2021
Reply from Glowlixir
Thank you for taking the time to share your positive experience with Glowlixir's primer! We're thrilled to hear that it has transformed how your makeup applies to your skin, improved the texture of your skin, and helped your makeup last throughout the day, even in difficult weather conditions. We're proud to have created a product that makes such a positive difference in your makeup routine, and we're committed to continuing to provide you with high-quality skincare and makeup products that meet your needs. Thank you for choosing Glowlixir, and we look forward to helping you achieve beautiful, healthy-looking skin.
This is one primer I’m very happy with
August 26, 2021
It was a good product
It was a good product, I wouldnt pay full price but my foundation stayed on for atleast 5 hours before going dull. My estee lauder primer stays on longer but the tube is alot smaller
July 12, 2021
Reply from Glowlixir
Thank you for sharing your feedback on Glowlixir's primer. We're glad to hear that you found our primer to be effective in keeping your foundation on for at least 5 hours. We understand that price is an important consideration for our customers, and we try to provide the best possible value for the price. We appreciate your honest feedback and we will take it into consideration as we continue to improve and refine our products. If you have any additional feedback or questions, please don't hesitate to let us know. Thank you for choosing Glowlixir.
I had amazing experience with jade and…
I had an amazing experience with jade today and She is fantastic. I am looking forward for my next visit !
I highly recommend her
July 2, 2021
Reply from Glowlixir
Thank you for sharing your positive experience with Jade at Glowlixir! We're so happy to hear that you had an amazing experience and that she provided fantastic service. We pride ourselves on providing excellent customer service and ensuring that our clients have a pleasant and relaxing experience. We appreciate your recommendation, and we're committed to continuing to provide you with high-quality skincare services and products that meet your needs. Thank you for choosing Glowlixir, and we look forward to seeing you at your next visit!
Very excellent moisturiser my skin so…
Very excellent moisturiser my skin so soft and no dryness light feeling, even when foundation is applied.
July 2, 2021
Reply from Glowlixir
Thank you for sharing your positive experience with Glowlixir's moisturizer! We're thrilled to hear that our product has made your skin soft, and that it provides a light feeling even when foundation is applied. We understand how important it is to have a moisturizer that keeps your skin hydrated and healthy without feeling heavy or greasy, and we're committed to providing products that meet your needs. We appreciate your feedback and your choice to use Glowlixir's moisturizer, and we look forward to continuing to provide you with high-quality skincare products that help you achieve beautiful, healthy-looking skin. Thank you for choosing Glowlixir!
Amazing I get eczema flare ups and it…
Amazing I get eczema flare ups and it did not irritate it actually quite soothing
July 1, 2021
Reply from Glowlixir
Thank you for sharing your positive experience with Glowlixir's product! We're thrilled to hear that our product was not irritating and even helped soothe your eczema flare-ups. We understand how important it is to have skincare products that are gentle and non-irritating, especially for those with sensitive or reactive skin. We're proud to have created a product that can provide relief and comfort for skin conditions like eczema. We appreciate your feedback and your choice to use Glowlixir's product, and we're committed to continuing to provide you with high-quality skincare products that meet your needs. Thank you for choosing Glowlixir!
I got sent a damaged item and the box…
I got sent a damaged item and the box was squashed, when I explained this, they were so blunt and ignoring my emails and taking the absolute p!ss. Got it as a gift for a friend who used this but couldn’t give it. Waste of absolute money. Definitely will not be buying from them ever again!!!!
July 1, 2021
My skin feels and looks amazing
July 1, 2021
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