Earlier then expected, Hard Location to find which dhl or post nl usually just skips if the Package is bigger then the Mailbox. With minimal Information on the package delivered Safe and sound infr... See more
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See what reviewers are saying
My parcel was massively delayed, with no meaningful updates for weeks and poor communication throughout. Sender kept referring me back to GLS tracking, but nothing changed and I was left waiting far l... See more
Company replied
Would be happy to give 4 stars except for the fact that they give a 13.5 hour delivery window. In this day & age, they should give actual tracking info like most delivery companies do these days. Be... See more
Everything went very well. The driver ring teh bell and wait to see if somebody is at home and only then delivered the package. Very serios and correct. Alos teh delivery time was very good , in the a... See more
Company details
Information provided by various external sources
GLS Netherlands
Written by the company
- GLS Netherlands is onderdeel van de GLS Group en biedt pakket-, expres- en vrachtlogistiek onder één dak aan. Dagelijks vervoeren wij de kostbare goederen van duizenden Nederlandse klanten naar zakelijke ontvangers en particulieren met een snelle doorlooptijd en een uitstekende afleverkwaliteit.
- De GLS Group verzorgt voor meer dan 200.000 klanten betrouwbare, hoogwaardige pakketdiensten en biedt deze aan via eigen bedrijven en netwerkpartners in 41 Europese landen. Daarnaast is GLS actief in Canada en aan de westkust van de Verenigde Staten en is via samenwerkingscontracten verbonden met de hele wereld. We deliver!
- De vijf kernwaarden van GLS
- Betrouwbaarheid:
- Een stabiel netwerk met uniforme kwaliteitscontrole.
- Zekerheid:
- Hoge beveiligingsnormen en doorlopende controles.
- Transparantie:
- Volg elke stap van uw zending via onze Track & Trace.
- Flexibiliteit:
- Lokaal aanwezig om voor u de juiste oplossing te vinden.
- Duurzaamheid:
- Aandacht voor onze medewerkers, de maatschappij en het milieu.
Contact info
Netherlands
- www.gls-netherlands.com
3.9
Great
612K reviews
Asks customers to review
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Very good service!
May 19, 2026
Delivery was fine
Delivery was fine, but the GLS driver in our area always stinks of cigarettes and so does the package.
May 19, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Extremely inaccurate delivery time
Extremely inaccurate delivery time. It would have been faster to write delivery between 8am and 10pm sometimes this week.
May 18, 2026
Unprompted review
Reply from GLS Netherlands
Beste reviewer,
Wat vervelend dat jouw ervaring met GLS anders is dan je had mogen verwachten. Wij willen graag inhoudelijk reageren en gebruiken jouw feedback ook om onze dienstverlening te verbeteren.
Hiervoor hebben we wel meer gegevens nodig, via het klachtenformulier op deze pagina https://gls-group.eu/NL/nl/contact/ kan je die aan ons melden. Wij kunnen dan direct aan de slag om te onderzoeken wat er mis is gegaan. Binnen maximaal 3 werkdagen nemen we contact met je op!
Nogmaals onze excuses,
Team GLS Netherlands
Was really fast
Was really fast, nice tracking app where you can see where precisely your package is so you can plan more around it.
May 18, 2026
Top!!!!!!!!
May 19, 2026
Terrible service
Terrible service. Yesterday I was waiting for my package from Spain, and it says it's already been delivered. The delivery driver sped by and didn't stop to deliver my package. I don't understand the company's or the driver's logic. I need to know what happened to my package and why the driver didn't deliver it to my door. I expect a response from the company and hope my package isn't lost.
May 18, 2026
Very bad
Delivering took very long (double then promised). They announced the delivery for the morning, and it was delivered in the evening. I was home, and they delivered to the neighbors. Can't get much worse.
May 18, 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
Camargue Duschrinne 70 cm
Camargue Duschrinne 70 cm
Communication super great.
Fast shipping and Package great.
Very very happy. Thank you very much for your great service, seller!
May 18, 2026
On time and whole
May 18, 2026
Ordering proceeded smoothly
Ordering proceeded smoothly, plenty of emails to let me know when package would be delivered, Use By Date matched what was advertised when ordering.
May 18, 2026
Once again false claim that I was not at home...fed up with it
The company I order from medicinal products only uses GLS, unfortunately. They keep leaving me a - "sorry, we missed you message" 9/10 times, although I am at home, checking the delivery times. They just don't bother to make the stop. I would be understanding if it happened just a couple of times, but it is not. They keep doing it, I will keep evaluate them with 1*. And yes, they have contacted me in the past and nothing has changed, it has to be their policy to make you choose for another delivery option ( pick-up point etc)
May 18, 2026
Unprompted review
Reply from GLS Netherlands
Beste reviewer,
Wat vervelend dat jouw ervaring met GLS anders is dan je had mogen verwachten. Wij willen graag inhoudelijk reageren en gebruiken jouw feedback ook om onze dienstverlening te verbeteren.
Hiervoor hebben we wel meer gegevens nodig, via het klachtenformulier op deze pagina https://gls-group.eu/NL/nl/contact/ kan je die aan ons melden. Wij kunnen dan direct aan de slag om te onderzoeken wat er mis is gegaan. Binnen maximaal 3 werkdagen nemen we contact met je op!
Nogmaals onze excuses,
Team GLS Netherlands
prima service
May 12, 2026
The package was left in front of…
The package was left in front of another door without letting me know. They told me we left it at the neighbor with number xx, which was my own number. I had to chase for my package in the bushes
May 15, 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
Damaged content
Dear reader,
I found your package shoved in my mailbox. As the package was somewhat larger than the mailbox slot, the package and content got damaged...
Why?
Mr. van der Munnik
May 8, 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
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