GLS Educational Supplies Reviews 

5,196
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 459 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, frequently noting next-day arrivals and quick dispatch of orders. Many people find the ordering process straightforward and easy to use, appreciating the excellent service provided by helpful and friendly staff. Reviewers are also very satisfied with the product quality and value for money. However, some customers also noted issues with delivery, specifically mentioning unreliability from certain couriers, missed deliveries, or parcels being dropped at incorrect addresses. A few other people also felt that packaging could be improved, citing instances of leaks, excessive materials, or boxes being too heavy to comfortably handle.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting prompt and efficient... See more

Product

Consumers find product quality to be excellent, with many reviewers praising the items as first-rate, good... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of ordering and the... See more

Service

People report positive experiences with service, consistently describing it as quick, efficient, and... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent condition and high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service from GLS. Chloe our account manager could not do enough when we had delivery of a huge exercise book order. Chloe was on hand to help unpack and organise the books, which made the... See more

Company replied

Rated 5 out of 5 stars

The customer service is impressive. Whenever I call, it's answered quickly. Delivery is next day and any issues I've had, have been resolved and when needed, replacement items dispatched without any f... See more

Company replied

Rated 5 out of 5 stars

I never have an issue and nothing is ever too much trouble for the staff there. I can return items easily when the wrong item is ordered, easy to order, delivery is quick and staff are helpful, knowl... See more

Company replied

Rated 5 out of 5 stars

Leanne and Lauren were so helpful - we've had problems in the past with our deliveries so they stepped in and couldn't have done more to ensure it all went smoothly this time. Wonderful customer servi... See more

Company replied



Company details

  1. School Supply Store
  2. Art Handcraft
  3. Educational Supply Store
  4. Office Furniture Store
  5. Paper Distributor
  6. Stationery Store

Written by the company

GLS provides a huge range of school and classroom essentials backed by service that’s consistently rated ‘Excellent’ on Trustpilot. Plus, ordering is easy with our smart tools, making SBMs lives easier. GLS, supplies sorted. Ordering is easy with our Smart Tools: From Quick Order and Share Basket, to Wishlists and Repeat Order, we’ve got lots of ways to save you time and money. Our big brand alternative Classmates has quality rivalling big brand names and is up to 50% cheaper too. Over 16,000 schools are already buying it!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

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4.7

All reviews

(5,196)

457 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful customer service

Leanne and Lauren were so helpful - we've had problems in the past with our deliveries so they stepped in and couldn't have done more to ensure it all went smoothly this time. Wonderful customer service, so rare these days.

April 30, 2026
GLS Educational Supplies logo

Reply from GLS Educational Supplies

It was so lovely to support you. Thanks, Lauren

Rated 5 out of 5 stars

Pink sand

Prompt and excellent communication

April 16, 2026
GLS Educational Supplies logo

Reply from GLS Educational Supplies

We're happy to hear that you had a positive experience with our prompt communication. Thank you for your feedback!

Rated 5 out of 5 stars

always prompt

April 16, 2026
GLS Educational Supplies logo

Reply from GLS Educational Supplies

We're happy to hear that you had a positive experience. Thank you for your feedback!

Rated 5 out of 5 stars

easy to order

easy to order, rapid delivery, helpful customer helpline service(had to exchange one item and customer support team arranged collection and delivery of the right item within next day)

April 21, 2026
GLS Educational Supplies logo

Reply from GLS Educational Supplies

We're glad you found ordering easy and delivery rapid. We appreciate your positive feedback regarding our customer helpline service and how we addressed the exchange. Thank you.

Rated 5 out of 5 stars

Good seller

Good seller, good value and quick delivery.....

April 21, 2026
GLS Educational Supplies logo

Reply from GLS Educational Supplies

We're so happy to hear that you had a good experience with our value and fast delivery; thank you for your review.

Rated 5 out of 5 stars

very easy to use the new integrated…

very easy to use the new integrated system with arbor.

April 22, 2026
GLS Educational Supplies logo

Reply from GLS Educational Supplies

We're happy to hear that our integrated system with Arbor is easy for you to use. Thank you for your positive feedback; we appreciate it!

Rated 4 out of 5 stars

The goods I ordered arrived promptly as…

The goods I ordered arrived promptly as always.
My only niggle is that they don't sell all the colours of the Pilot V board refills. Why don't you sell refills for the orange pens ?
One of the reasons we use these pens is the smaller environmental impact. I have a drawer full of orange pens but can not get the refills anywhere, buying new pens seems so wasteful when I only need refills.

April 21, 2026
GLS Educational Supplies logo

Reply from GLS Educational Supplies

Hi Amanda, i will look into this and come back to you. Thanks, Lauren

Rated 5 out of 5 stars

super delivery all on time and all…

super delivery all on time and all products perfect

April 20, 2026
GLS Educational Supplies logo

Reply from GLS Educational Supplies

We're so happy to hear that your delivery was on time and that all of your products were in perfect condition! We appreciate your feedback.

Rated 5 out of 5 stars

Easy to order and fast delivery.

Easy to order and fast delivery.

April 10, 2026
GLS Educational Supplies logo

Reply from GLS Educational Supplies

We're happy the ordering was easy and delivery fast! We appreciate your positive feedback and thank you.

Rated 3 out of 5 stars

Delivery was absymal, products are good

Delivery was absymal. Part of the order was delivered to the primary school next door, the other part was delivered 2 hours after the delivery slot. Products are good, and exactly what I ordered.

April 7, 2026
GLS Educational Supplies logo

Reply from GLS Educational Supplies

I attempted to call you this morning to discuss your feedback. I’m sorry to hear about the poor delivery service you experienced. I will talk to you further via email. Thanks, Lauren

Rated 5 out of 5 stars

quality products

quality products, easy to order and fast delivery

April 13, 2026
GLS Educational Supplies logo

Reply from GLS Educational Supplies

We are happy to hear that you found our products to be of good quality, the ordering process easy, and the delivery fast. Thank you for your feedback.

Rated 5 out of 5 stars

good value

good value, easy ordering, prompt delivery

April 13, 2026
GLS Educational Supplies logo

Reply from GLS Educational Supplies

Thank you for your lovely review.

Rated 1 out of 5 stars

DLP have failed to deliver on two…

DLP have failed to deliver on two occasions. I have been in and they have said I wan’t. On both occasions they sent a random photo of where I live.

April 7, 2026
GLS Educational Supplies logo

Reply from GLS Educational Supplies

Thank you for talking to me Susan. I will get to bottom of this and keep in touch until you order has arrived safely. Thanks, Lauren

Rated 5 out of 5 stars

Recommended

Good quality. Fast delivery

April 10, 2026
GLS Educational Supplies logo

Reply from GLS Educational Supplies

We're happy to hear that you received a good quality product with fast delivery. We appreciate your feedback!

Rated 5 out of 5 stars

great people

great people, great product, great service

April 7, 2026
GLS Educational Supplies logo

Reply from GLS Educational Supplies

We're very happy to hear that you had a great experience with our people, product, and service. We appreciate you sharing!

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