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Review summary

Created with AI, based on recent reviews

Looking at 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service and the helpful, cooperative staff. Many people highlight the exceptional customer service, noting the team's responsiveness, guidance, and constant availability, which made their experiences smooth and stress-free. Reviewers often mention the personalized approach and the effort put into customizing trips and providing support throughout their journeys. However, some customers were dissatisfied with the service, specifically mentioning issues with taxi availability for wheelchair-accessible transport. These individuals reported a lack of explanation or apology when their booked service was unavailable, leading to inconvenience and a perception of poor customer-facing attitude.

What people talk about most

Service

Reviewers mention positive feedback about service. Many customers praise the excellent and first-class... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the helpfulness, dedication, and... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the exceptional support,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Loved how responsive an helpful they were. The travel agent i worked with, Laiba, made sure she was available 24/7 and the fact that she had put so much effort in making sure giving me so many options... See more

Rated 5 out of 5 stars

Thanks to GM Travel for making this a smooth and memorable experience from start to finish. Their organisation, guidance, and care made everything easier and allowed us to focus fully on our ibada... See more

Rated 5 out of 5 stars

Excellent service couldn’t complain about anything brother Bilal was very good at all the things need to run a wonderful hajj journey I would recommend GM travel if Allah invites me his house again... See more

Rated 5 out of 5 stars

Honestly one of the best and most smoothest experiences from start to finish . The owner bilal took it upon himself to help us and deal with any queries we had regardless of the time the team was alwa... See more

Company replied


Company details

  1. Travel Agency
  2. Travel Aggregator

Information provided by various external sources

At GM Travel we believe in always putting our customer first. We are committed to delivering the best travel packages to our customers and this is why we work round the clock throughout the year to ensure that our clients get the best possible travel service. Our company aims to transform the way people travel. We want to be the enablers of your journeys so that you can explore the world without a hitch.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

70 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The best service I have ever had the…

The best service I have ever had the zaiyarats The driver was very knowledgeable and knew a lot of history about everything and he drove very smoothly on the service. The company give 10 out of 10. I would definitely recommend GM travels to everyone.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

A wonderful service provided

A wonderful service provided. Right from the start. From hotel selection to airline, every advise was first class.
I have to mention Laiba Ali for an exceptional customer service.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing services

Ok guys basically I had those guys booked with my travel agency and they have been amazing from day one to end. All the staff are amazing. They will update you everything on WhatsApp. They will remind you on WhatsApp which days you’ve booked from the airport to your hotel, then HOTEL to wherever you’re going and then back to The airport.
The drivers were amazing! So everyone make sure you book your trips with them
They’re amazing.
Thank you once again & I will reuse you again in the future.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

The support was incredible

The support was incredible. Sister Laiba has excellent communications skills. She was with us throughout our journey Mash'Allah. I will absolutely recommend.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Loved how responsive an helpful they…

Loved how responsive an helpful they were. The travel agent i worked with, Laiba, made sure she was available 24/7 and the fact that she had put so much effort in making sure giving me so many options that i could select from and made sure to customise the trip according to me is amazing. Even duringmy trip, they made sure to keep a check ok if everything’s going fine. Would highly recommend them

February 8, 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐
I had an excellent experience with GM Travel for my Umrah visa. They are very reliable and provided super quick service — my visa was processed within 1 hour. Their pricing is very reasonable, and the customer service was outstanding. Highly recommended for anyone looking for a smooth and hassle-free Umrah visa process.

January 15, 2026
Unprompted review
Rated 1 out of 5 stars

Appalling service. Would not recommend

My very frail 98 year old father was being transferred to a Nursing home and didn't have the ability to get into an ordinary car so I searched for a wheelchair accessible taxi. As very few options available I contacted GM travel who advertised that they had wheelchair accessible taxis. Booked the taxi 2 days before it was needed. The booking process on the phone was poor, with long gaps without a reply, got cut off at one point, monotone voice which didn't fill me with confidence, but I had no choice. Received confirmation by text.
On the day, less than 2 hours before the taxi should have arrived I received a call stating that although they had wheelchair accessible taxis there wasn't one for today. I was furious as this was one of the most important journeys for my father as this would be his last journey. There was no explanation and no apology. Again the monotone voice with no understanding or compassion of the situation that they left me in. They offered another taxi, but that was not what I required as I would now have to struggle to transfer my father into my car instead. Surely when a taxi is booked, they check if they have a wheelchair accessible taxi available on that day and time. If not they don't accept the booking.
Their attitude is appalling and not what you expect from a customer facing business.
As with other reviews, this is not a taxi service I would recommend.

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

I love GM travel services

I love GM travel services, I booked my 5 star hotel in makkah and marina, comparatively cheap and Laiba Ali is very cooperative and answered all the concern question on time

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Thanks to GM travel

Thanks to GM travel. Specially brother Talha and Naila Madam. They both provided best service. I am so grateful to both of them for providing out of hours services. No complaints at all and I’ll highly recommend GM travels to everyone. Even in future whenever I’ll plan spiritual journey of Mecca and Madina my first choice will be GM travels.
Thanks to entire team of GM travel

July 19, 2025
Unprompted review
Rated 5 out of 5 stars

Overall a Great experience with GM…

Overall a Great experience with GM Travel for my Hajj journey. They responded promptly to all of my queries and showed great patience and professionalism. Any issues that came up were resolved efficiently and with care. I also appreciated the regular updates throughout the process, which gave me peace of mind. Thank you, GM Travel, for making such an important journey smooth and spiritually fulfilling. Highly recommended!

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service couldn’t complain…

Excellent service couldn’t complain about anything brother Bilal was very good at all the things need to run a wonderful hajj journey I would recommend GM travel if Allah invites me his house again I will b booking again brother Bilal
Thank you for everything n all the help brother Bilal

May 23, 2025
Unprompted review
Rated 4 out of 5 stars

Gm travel haj 2025

The service and package given to me and my wife was first class we had clear guidance and support throughout the duration of stay whilst doing haj Bilal was always accommodating our needs and his sister Miriam was a great support too.
Would recommend thus travel agency without hesitation..

Javaird and shanaz

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

Thanks to GM Travel for making this a…

Thanks to GM Travel for making this a smooth and memorable experience from start to finish. Their organisation, guidance, and care made everything easier and allowed us to focus fully on our ibadah.

Special thanks to Bilal Bhai, Ghani Bhai and Talh.

Exceptional service. Highly recommended for anyone planning their Hajj

June 5, 2025

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