Go-Etna Excursions Reviews 

2,411
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 193 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, friendly demeanor, and helpfulness, making the tours enjoyable and informative. Many people highlight the excellent organization of the tours, from timely hotel pickups to comfortable transportation and well-planned itineraries that exceed expectations. Reviewers also appreciate the unique locations visited and the overall user experience, often describing it as unforgettable and a highlight of their trip. However, some customers were dissatisfied with communication from guides, noting a lack of information about the tour's progression and alternatives when issues arose. A few other people also felt that tours were rushed, with insufficient time for exploration or photography, and experienced long waiting times in queues despite promises of skip-the-line access.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising guides for their extensive knowledge... See more

Service

Reviewers mention positive feedback about service, highlighting the excellent organization and... See more

Location

Clients share positive opinions on location, with many reviewers expressing delight with the stunning views... See more

User experience

Users describe positive interactions with the overall experience, with many reviewers highlighting the... See more

Holidays

Consumers find holidays to be positive, with many describing their trips as fantastic, brilliant, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great adventure. Detailed communication leading up to the tour, help with clothing etc if required, small group, full of information about Etna and the evolution of the area. We did not stick to a tra... See more

Rated 5 out of 5 stars

We had a brilliant half-day trip. The tour guides were knowledgeable, friendly and considerate, and we learned so much! Our group comprised a range of ages and all were accommodated thoughtfully. A r... See more

Rated 5 out of 5 stars

Had a great afternoon, talk tour and the pleasure of a grumpy Etna too, (lots of growling) the guides and drivers were friendly and welcoming throughout. Very informative and would definitely recom... See more

Rated 5 out of 5 stars

Would recommend trip for introduction to Mama Etna. Had a great guide, Alberto who was really friendly & helpful & knowledgeable. He knew the area as he is a local & was happy to share his experiences... See more


Company details

  1. Tour Operator
  2. Helicopter Tour Agency
  3. Sightseeing Tour Agency
  4. Tour Agency

About Go-Etna Excursions

Written by the company

Go-Etna - Etna Tour

Go-Etna - The Company

Since 2009 we have made it our business to make sure that visitors of our beautiful island Sicily have the most pleasant stay. Quality and professionalism are our top values. Go-Etna is a fully-authorised tour operator (Licence D.D.S. N ° 3451S7), which meets all required legal standards. Our task is to offer the perfect service for each client, to meet even the most challenging, individual requirements, offering targeted solutions and leaving no question about Sicily unanswered. The satisfaction of our customers is our greatest concern and we hope that our tours will become the highlight of your holiday in Sicily.


We picked the Go-Etna’s 4x4 Tour. Magnificent views of the volcano, and the Sicilian coastline. Definitely worth doing!
Go-Etna on Forbes



Team Go-Etna

Go-Etna Staff

Our multilingual guides (English, German, Italian, Spanish, French etc.) have become a real trademark of Go-Etna. Who could bring a foreign country closer to you than a local? Getting to know the place by taking a “look behind the scenes” – we have been following this principle for years. Beside the classical highlights, our guides will show you the authentic Sicily from their perspective.

The GO-ETNA team and our partners have the ability to meet all our customers requirements of all our customers, thanks to our multilingual experienced staff, a well-equipped fully licenced vehicle fleet and technical material.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(2,411)

282 reviews in the last 12 months

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Rated 5 out of 5 stars

Wonderful sunset at the Etna!

We had a wonderful well-organized sunset at the Etna. Thanks to our friendly driver and our guide Davide.
Honeytasting and many interesting information included.

September 11, 2025
Rated 5 out of 5 stars

Quality Guides

Quality Guides - very knowledgeable! I chose this company for our tour based on their reviews and it certainly didn’t disappoint! Myself and my husband had the BEST day.

September 2, 2025
Rated 5 out of 5 stars

10 stars if I could

Having taken countless tours in Europe and beyond, I can say Marco is at the top of a list great guides. He and his cohorts not only led us on a fun expedition, but they're experts about the geology and history of Mt. Etna. Really enjoyable. It's a don't-miss if you're in Sicily.

August 31, 2025
Rated 5 out of 5 stars

More than perfect

It was a great pleasure to join the tour with Francesco and Marco.
They were great guides and learned us more about "Mama Etna" and her history.
Also the Alcantara canyon and river was a great experiance.
We recomand GoEtna and these perfect guides. Wel done....

September 2, 2025
Rated 4 out of 5 stars

Technologia

The English speaking guides had a lot of great knowledge of Etna how she was formed and kept the day fun and entertaining. Pickup and drop off was easy. Good communication on the whole experience.

August 29, 2025
Rated 5 out of 5 stars

Not to be missed

We booked two visits to Etna with Go-Etna and both were amazing. We went on the sunset tour, beautiful and amazing. Davida our guide was absolutely brilliant, had so much information and led us up the paths to reach a height enabling us to watch the sun setting. A small group of six made it that extra special as we got to know one another quite well. A visit to the usual tourists shop and cafe was really good, we bought so much, preserves, including honey and chocolate and of course the famous Pistachios that are farmed literally on the side of Mount Etna. We were picked up from our apartment in Catania and it was a lovely ride through villages situated high up in the hills and dropped off back there later that day. The sunset tour is to be highly recommended. Thank you Go-Etna and to Davida

We also booked the 3200 mtr day trip, as with the sunset tour it was amazing, hard to put into words as it was an experience we will never forget. Picked up once again at our apartment in Catania, this time by Marco who, like Davida was so full of information. It involved a ride in the cable car and then a four by four up to 3000 mtrs then a short walk for a further 200 plus mtrs. You could clearly witness the Stromboli's, loud cracks which added to the fun. This was followed by lunch, four courses, including wine, the standard was perfect. We got back into Catania about 5.30pm so the day was 10 and a half hours. We did not need warm clothing as it was really warm as expected in August. Thank you Go-Etna and Marco for the most unforgettable experience.

August 12, 2025
Rated 5 out of 5 stars

Highly recommend

The excursion was very well planned and organized! It was an amazing experience. The guides and driver were awesome! The company had anything you might have needed for adventure as well.

August 26, 2025
Rated 5 out of 5 stars

Highly recommend

Highly recommend. From start to finish.
We took ETNA EMOTION 3000 TOUR and even though at first we thought it was little expensive we decided to go ahead . Definitely worth the money , views from the mountain are breath taking . Our guide tour was humorous and knowledgeable. We also hired some shoes which was good idea in order to keep our own trainers white .

August 12, 2025
Unprompted review
Rated 4 out of 5 stars

Fun experience

Mount Etna itself was amazing, Marco and Nuncio (apologies if I spelt his name wrong) were absolutely phenomenal operators in addition to the majority of the Etna team. Our only concern was that one of the staff members (the staff member leading the French speaking on 18 August, skinnier guy with an arm tattoo) was rude to me and my fiancé during our lunch break, in which another customer who was sitting next to us even commented on how rude this staff member was when he asked to move seats by asking “why would you want to separate a family?”. To ask us to move seats that way, rather than politely “sorry, can you please move seats?” Was offensive. The tone was rude, and he asked my fiancé to move across from me so that 4 seats would be available for this “family”, in which only 2 people sat down anyway. There was a much more polite way to ask this question if it was really necessary for us to move seats, as we felt the antagonising question/comment was not only unnecessarily but also pointless in the end as everyone could’ve sat down without us needing to move, and the tone of the operator was offensive in this exchange.

August 18, 2025

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