Go Ape Reviews 

went on a works annual team building outing to the chelmsford go ape in the hylands
estate,with all my work colleagues,pretty much everyone was 40+,it was a great day and everyone really enjoyed it,I would recommend to anyone any age,thank you go ape for a great day

We came yesterday for a junior tree top adventure with our 6 year old grandson. He is autistic and non verbal and this was a big challenge for him. The staff from booking to the amazing instructor 'Matt' made it not just possible but also achievable and fun. A huge shout out and thank you for your patience and support.

They care nothing but the money!!!
Weather today is rainy windy together with thunder storm warning. Called to try cancel or reschedule only get the rude reply saying either you go or not none of their business to cancel.
Can I ask what if I get hit by a lighting during just because no one think it could be a thing? They just keep saying the venue is still open but excuse me it is only open because you guys want money and care 0 about safety!!!
I was having high hopes and planned this for my birthday with my friends. It completely ruined my day!!!

We were due to visit Go Ape Aberfoyle on June 16th, I received an email less than 24 hours before our booking to say they had to cancel due to an incident. This was no problem, we booked a different location, however two weeks later I have still not received a refund. I called on June 24th and was told it would take a further 3-5 working days, 5 days later and still nothing.

Great experience today
I turned up at moors valley, not realising I had booked Alice holt
This was no trouble for the team and they swapped my booking - thank you
Great service from Jake putting our harnesses on and he even remembered our kids names an hour later when we finished (Luke and Jake xx)

Had a great day out with the kids at Go Ape in Thetford. All staff we dealt with were great and made the whole experience that much more enjoyable.

We recently took the grandkids to go ape Normandy hall kids (10) and (7), the positives we all really enjoyed the experience, the guys giving advise spot on and the kids totally enjoyed the experience after a few jittery moments, now the negatives, it cost us £100 for the 4 of us, arrive there and then you have to pay another £5 for parking, you only get 1hour just enough time to do the 3 courses, it’s almost the same price as a full day out at a theme park!! Surely in the current climate where cost of living is so hard, why don’t you allow 1 hour in the morning and another hour in afternoon. So 1 it keeps people there and use the facilities you have so ultimately you probably make a little more profit, and 2 maybe 2 hours would be well worth it? It’s a lot of money for only 1hour enjoyment!!

Great experience,
Had to reschedule a couple of times but customer support was really helpful.
Josh was an excellent instructor he answered any questions I had and made this experience a really smooth one.

Cannock. Great adventure for the grandchildren. They loved the challenge and really felt they had achieved something. The staff were so helpful and friendly, so important in reassuring the children. Special mention to Millie who was great!

Great time had by all the grand kids loved it.

Beechenhurst location - amazing day yesterday with my family, ALL staff so helpful/friendly and accommodating! Huge thank you to them all for making this a special day with my family from Australia. Nothing was too much of a problem. Can’t wait to go again and even I will attempt!

WARNING! If your experience is cancelled due to poor weather, they will try to give you a voucher. REFUSE IT and ask for a refund instead. The vouchers they issue have an expiry date (which they will not tell you about). When I realised they did extend it, but by just one month. I reached out to them to say, I'd not been able to arrange an alternative location or date in that time but was told "we are not able to issue any further courtesy credit". Not able = unwilling to. Courtesy credit = money they have already taken from my bank account. I'm now nearly £100 out of pocket. I find it incomprehensible that a business which relies on high levels of customer satisfaction would be happy with this clearly underhand trick. Other reviews would suggest that this isn't an isolated incident.

I purchased a gift voucher but unfortunately the voucher expired before I had a chance to use it. Despite asking customer services to refund or exchange the voucher, they would not do so as their terms snd conditions stated they were not obliged to. So they have taken my money for nothing in return. This is disgusting and in my eyes constitutes theft regardless of what their terms and conditions say. No goodwill to customers How are companies allowed to get away with this. Shaje on you Go Ape. Your customers are what keep your company going so treat them with respect.

Our party of 3 kids and 2 adults went to GoApe in Cockfosters last Saturday to celebrate daughter's 13th birthday.
Halfway through the Treetop Challenge, the blue safety system trolley came off its cable where it had been attached with what looked like layers of strong tape. Luckily it came off while daughter was changing stations and not in the middle of a challenge. I was stunned but didn't want to make a big deal out of it in front of the kids. We alerted the staff and they climbed up to us and reattached a new trolley but daughter was shaken and this is someone who's been to GoApe a dozen times. It's heartbreaking to see her confidence shattered by the failure of the safety system at Cockfosters.

It begs the questions of how the harnesses are maintained and checked for safety, how often they are tested and inspected to ensure they are safe at all times.

I've been trying to reach the right people at Go Ape but without any success so far.

The staff at Chelmsford Hylands park Go Ape are AMAZING 🤩
I was there at 12pm on Sat. 17th Feb.
I struggled through some of the course and I had constant encouragement and advice from the staff on the ground. When I felt out of my comfort zone, they talked me through my options and with their kindness and encouragement, I was able to complete the whole course.
Without doubt, their intervention and support made the experience so much better.
Thank you to all at Go Ape Chelmsford.

It was my first time at Go Ape on Tuesday and I loved every second. My daughter and Grandson had been before to other locations of Go Ape, said that Bracknell is now their favourite location. Thank you to Jack for helping me up off my bum and to James and all the other incredibly friendly staff who made our time there, so enjoyable.

Went to the Leeds Castle one as a present for both my brothers as I had a great experience for my birthday a couple years ago. They both loved it and while all of the staff were incredibly polite and helpful, Martin, one the instructors, was absolutely phenomenal.

Martin followed us around the course as it was quiet, helped my wife with the pram around the steeper parts of the ground course and was great to speak to. All of the staff helped when one of my brothers got stuck on the zipline due to the cables getting twisted, he felt safe the whole time, the response was immediate and we continued on without any issues. My youngest brother was not concerned and still felt safe to follow on.

We'd all love to go back soon and hopefully we'll bump into Martin again.

Had our first experience at go ape today. Roy was our instructor at Forest of Dean. He was nothing but amazing, guided us through our whole journey, celebrated our victories with us and always ensured us and helped us get over our fears. Thank you so much! Love ya Roy xx

Go ape was super fun I been stuck at home and finally went out the house! Absolutely amazing it was scary but once you get up there it’s SUPER FUN defo back next week

My friend and I decided on Go Ape Cannock, as we both like an adventure, and taking part in physical challenges.

Neither of us had ever been before, and so decided to get ourselves booked in over the festive period. (Little were we to know that it would turn out to be the absolute wettest, torrential rain day ever!!! 🤣)

However...this just made the Go Ape experience all the more fun!! Up in the trees challenging the course, in the good old British Weather, was the absolute best experience!!! 💪😃

We had fantastic fun...tackling the different obstacles, zip wires and tarzan swings. The Go Ape team were amazing...and our guide 'Chelle (apologies if I've spelt your name wrong!)' was superb.

My advice to all would be...don't wait for a sunny day to visit Go Ape.
Rainy days are all the more fun...and you won't regret it!

Thanks Go Ape Cannock...we'll most definitely be back!

Helen and Emma