Go Ape Reviews 

The team could not be more accommodating helping to make of day an enjoyable one. Sam was so helpful making sure we had all the support we needed. Will definitely be going back.

We visited for the Treetop Adventure today. My 7 year old daughter managed both challenges with no worries or fear. My 9 year old nephew was very apprehensive, wary and cautious. He managed the first challenge really well and completed the zip line. When he got to the top of the second challenge his nerves kicked in and got the better of him. One of the amazing staff members Max stepped straight in and went up to have a chat with him. Max was great and rather than talk my nephew down he managed to guide him through the challenge. His support and encouraging chats got him all the way round the challenge. My nephew is over the moon he managed to complete it and did the zip line twice too. Just want to give Max and the team on shift today a huge shout out. Thank you all so much, you were great! We would highly recommend Go Ape Dalby. It was a fantastic day.

We had a great day out at GoApe Battersea. We signed up for the Treetop challenge which everyone in our group loved. I enjoyed the first course but didn’t realise how physical the second course was and ran out of upper body strength to continue. A fantastic guide named Connor came to my rescue and helped me get to the end. He was so encouraging and nothing was too much trouble. As I got to the bottom a few other guides also checked in to ensure I was okay. Really impressed with the great service and felt safe throughout the whole experience.

Fantastic experience at Wendover GoApe. The young staff were very engaged and welcoming and ensured that I and my 2 sons understood the safety requirements and had a very enjoyable few hours. I would highly recommend this location to all those who like outdoor activities- well done guys

Exceptional experience from beginning to end. Easy booking through website. Communication great. The day was for my neurodiverse 13 year old. We were both looked after and treated respectfully. Nothing was too much trouble. Every staff member was friendly and helpfu and went over and above to ensure my child was ok. I felt safe in the knowledge that my child was in expert company. She enjoyed every moment and was able to complete all the challenges. Her confidence to go again is amazing. A wonderful day out. Thoroughly recommended and very good value. Thank you GoApe staff at Alexander Palace. We will be back!

Booked this day out as a birthday treat! I wanted to do something a bit different this year and get myself out of my comfort zone and this day definitely helped me do that! Staff were great and so accommodating for our group as we had a last minute cancellation and a toddler to look after as we went around. Particular shout out for Adam and his great safety demos and even better pep talks to build your confidence in yourself! Thoroughly enjoyed the day and hope to be back again soon!😁

My 6 year old son had his birthday party today. We were 32 people all together and I have to say the Go Ape team were AMAZING! Nothing was too much trouble. We also had a disabled child who they ensured that could do the zip line without causing a fuss. It was amazing how they just made everything happen. I am so impressed. Thank you to all of you!

Top Challenge were excellent. Highly recommended for anyone who is good with heights and / or someone wanting to have a bit of fun whilst facing their phobia of heights.
Big shout of to Lewis who was our main instructor. Great bloke with a good sense of humour and great knowledge of the equipment.

My negative feedback concerns customer service. It's really bad.
Objectively it is one of the worst customer services I have had to deal with. I think the lack of competitors in your business leaves no choice to your customers. It's your advantage, but it doesn't make you any better.

Here is my customer journey:
I wanted to book a birthday party for my daughter and I found that this part of the business was not supported in any way. When slots were available the website kept giving an error and I went in person to the park, they couldn't help me and told me to call. After spending hours waiting for a reply I just booked the required number of tickets. When I had to make changes it was impossible to do so by email or through the website. Only a phone call. I tried to call for a few days, and when I did they were not able to help me. Do you know the reason? Because the operator couldn't get through to the park. Absurd.

Having booked and paid for a high ropes course for 6 people, I was contacted by Go Ape 2 weeks later to cancel. They needed to complete crucial maintenance week and had to close for the week that I had booked.
The person who contacted me checked with me that my booking had been by credit card, which I confirmed. I naturally assumed I would be refunded onto that credit card.
She then said she would send me a voucher, which I assumed was in addition to the refund, as an apology for wrecking my weekend. She asked me if I'd be able to re-book and I said I wasn't sure as this was the only weekend I could get everyone together. She explained there was another site I might be able to use and I said I would investigate. I wasn't sure it was within travelling distance. It was therefore very clear that I was NOT accepting a voucher in lieu of a refund. However I was pleased to accept something by way of an apology even if I wouldn't get to use it.
I checked my credit card a few days later, no refund. I opened an email from Go Ape to find a voucher to the full value of my booking (and not a penny more). I had to email Go Ape to request a refund, which I received a few days later, but I have not received any gesture or apology for being mucked around by them.
Just a shoddy company. It wouldn't have taken much to keep me on side, but they have seriously hacked me off!

Had a great time completing the tree top challenge. The instructor was very engaging and made sure everyone had time to practice the proper use of equipment and safety rules. The course had a variety of obstacles to complete that were engaging and there was a great view over the valley when travelling on the zipline.

Really good fun day with our fairly large group of 8 instructors we’re very friendly and helpful especially when one of our party got quite nervous she was very reassuring overall Great experience!!!

Completed first Segway Forest experience today at Moors Valley, Dorset…took mum for her 71st birthday and was truly amazing! She loved it!!! huge thank you to Zoe and Sean who were brilliant with us…took so much time and care to make sure mum felt safe and enjoyed her time…highly recommend the place, experience and staff - thank you!!!

First segway experience today with Sophie. Was fantastic fun, she was very professionally and friendly. Lovely forest tracks, would highly recommend 👍

We had a great time today on the adventure course. Our son has autism and the staff were all really good with him and took time to explain things that they were doing with him. We did the first loop no problem but then he panicked and got stuck on the first part of the second loop ( I had my own fair share of wobbles and panics going round but it was great). Kingsley climbed up and helped him the rest of the way around, he was really helpful and understanding and our son had a great time and felt a lot more confident with Kingsleys help.
Although quite pricey for a family of 4, we was lucky to have vouchers for Christmas that we used. But we would definitely go back again and highly recommend it.

We recently visited Go Ape Alice Holt and had an amazing time! The staff were fantastic - nothing was too much trouble for them and they were all so friendly and helpful. The staff atmosphere was very positive and welcoming. I will definitely recommend Go Ape Alice Holt to anyone looking for a fun day out.

Went to Temple Newsam 'go ape' on 09/04/2023, initially booked for the treetop challenge, when my son was over-whelmed for the initial experience, staff assisted in him combating his fears and later allowed him to switch to a more age appropriate course.
Again, during the experience, my son froze on two more occasions for the helpful staff to again come to his aid.
All the staff need a huge 'pat' on the back for their professionalism and care towards my son.
I'm sorry I cannot recall each member of staff names that dealt with my son specifically, however, from afar, I did see others assisting other youngsters and adults alike, causing them to face their own separate challenge.
Thank you very much for the experience, I will certainly recommend the activity to others as well as book again.

Challenging and fun. Good instructor. Balance between freedom, trust and supervision is perfect. We all had a great day

Excellent Instructors. All of the staff were welcoming and friendly when we arrived. Annie and Tom were fantastic throughout and made it a fun experience zip trekking. Will definitely be back
Go ape zip trekking @Grizedale