GoGetters Reviews 

183
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

Ordered from Bedford Chicken George. No food turned up after an hour when we were originally told 15-30 mins. We had to ask for an update to. E told they have no delivery drivers & could not te... See more

Rated 1 out of 5 stars

Twice now I've watched on the tracking the driver collect my food 2 mins from my house, then picked up another order from the local shop and delivered that elsewhere before then delivering my food...... See more

Company replied

Rated 5 out of 5 stars

GoGetters do exactly as their name suggests!! Had great deliveries from them every time - both in Ware & Hitchin. Always deliver with a smile & a “enjoy your food comment” or the like. They’ve always... See more

Company replied

Rated 5 out of 5 stars

Highly recommend Go getters , friendly helpful delivery drivers , prompt replies to any queries via online chat . Food arrived hot and on time , with added bonus of being able to track every stage o... See more

Company replied

Company details

  1. Delivery Service

Written by the company

GoGetters is a fast growing, on-demand food delivery service with a big difference. By working with a carefully curated network of quality local, independent, restaurants GoGetters is able to offer its partners and customers a quality of service unmatched in the sector. GoGetters is incredibly proud to provide the UK's local hospitality economy with the platform to share their passion and produce with a discerning customer base who aren't prepared to compromise on quality when it comes to convenience. We help communities thrive.


Contact info

3.4

Average

TrustScore 3.5 out of 5

183 reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 2 weeks

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3.4

All reviews

(183)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

They are always on top of any order…

They are always on top of any order independently of where we order from.
Once there was an issue with an ingredient found in one of the burgers and they immediately contacted us on their own to confirm the type of allergy before proceeding with the order.

Super responsive: Whenever there is a huge delay and you write to them they always respond super fast and trying their best to resolve that either with a refund or by ensuring this is will not happen again.

Their drivers are very quick and the best feature is that they seal the food bags, and add a time stamp, so you are always 100% that food is not compromised!!

I wish every provider of such a service was like GoGetters. We are always confident when ordering via them.

May 20, 2024
Unprompted review
Rated 5 out of 5 stars

The service was fast and efficient and…

The service was fast and efficient and the driver was courteous and delivered when it was said to be delivered. Our food was hot and delicious.
Thank You

May 1, 2024
Unprompted review
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Reply from GoGetters

Thank you for the kind feedback Joe! Have a lovely week - GoGetters Team

Rated 5 out of 5 stars

Ordering and tracking really easy

Ordering and tracking really easy. Needed to message regarding not being sent the dips we asked for and they credited my account in 5 minutes. Been using them for ages and will continue to.

May 18, 2024
Unprompted review
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Reply from GoGetters

Thank you for the great feedback Anna! - GoGetters Team

Rated 5 out of 5 stars

Best for ordering online from...

Of all the online delivery firms out there, this is the business that has been set up with local businesses and customers in mind.

If there are issues, they are corrected without fuss.

April 24, 2024
Unprompted review
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Reply from GoGetters

Mistakes happen, its about how that mistake is resolved that matters. Thank you for the lovely feedback Jody! - GoGetters Team

Rated 5 out of 5 stars

Amazing delivery service!

The delivery drivers are polite, friendly and respectful. My food is always delivered hot & in perfect condition.
Thank you GoGetters

May 20, 2024
Unprompted review
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Reply from GoGetters

Thank you for the amazing feedback Taryn! - GoGetters team

Rated 1 out of 5 stars

Food took much longer than quoted, missing items

Food took much longer than quoted. Not all items arrived, told driver and was told we had to query with store. Raised a ticket to be then be told nothing GoGetters can do as store said all food left store. So I’ve paid for food that I didn’t get and apparently nothing I can do. So avoid of you don’t want your money stolen…

April 21, 2024
Unprompted review
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Reply from GoGetters

Hi Phillip,

Thank you for reaching out to us.

I do apologise that your order did not arrive as expected. I can see this was already investigated, but i would like to speak to you further to see if we can come to a different solution for you.

Please contact me directly on amyh@gogetters.co.uk. I look forward to hearing from you!

Kind Regards,

Amy

Head of Customer Service

Rated 1 out of 5 stars

Ordered food to say it would arrive…

Ordered food to say it would arrive within the hour. It arrived two hours later…Not only did it arrive late, the food had been opened, the cans of drink damaged and the food was stone cold. Awful service , and apparently not the first time Ali has done this to people!

April 6, 2024
Unprompted review
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Reply from GoGetters

Good afternoon,

I am very sorry for any inconvenience caused on the evening of your order. This is not the level of experience i would expect for any customer, and i would like to speak to you in regards to your visit with us.

Please contact me directly on amyh@gogetters.co.uk and we can come to a solution for you.

Kind Regards,

Amy

Head of Customer Service

Rated 1 out of 5 stars

Will never use again

Awful service. Ordered food at 7pm app said would be delivered at 8.25pm. Everytime we checked the app it just kept pushing it back. Cold food arrived at 9.35pm. If you can't deliver the food on the time that you say it will arrive don't accept the order. Then we can make other arrangements. Three starving kids to deal with. On top of this it is ridiculously expensive. Will never use again.

March 28, 2024
Unprompted review
GoGetters logo

Reply from GoGetters

Hello Matthew,

Firstly, i'd like to apologise for any inconvenience caused on the evening of your order, and for any delayed response from us. Our estimated time of delivery is given to you upon placing your order, and i am sorry for any disruption caused to your evening from us not meeting this standard.

I'd like to speak with you regarding the above, do please contact me directly on amyh@gogetters.co.uk so we can move forward and come to a solution for you!

Kind Regards,

Amy

Head of Customer Service

Rated 1 out of 5 stars

Late delivery damage order

Late delivery , broken food seals ,cold and damaged food , wrong drink delivered amand cam looked like it had been ran over , other than that it was great

March 28, 2024
Unprompted review
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Reply from GoGetters

Good afternoon Michael,

Thank you for leaving a review with us.

Firstly, i do apologise for any disruption caused to your evening from your order not arriving as expected.

I can see from our records that we reached out to you to advise we had passed your query onto our escalation team, who would be in contact within the allocated escalation process time.

I contacted you on 2nd April to advise that as you had provided us with images and we had investigated your query with the store and our driver team, a full refund was processed back to your original payment method.

I do apologise for any inconvenience caused by the above, please do reach back out to us if you would like to discuss the above further.

Kind Regards,

Amy

Head of Customer Service

Rated 1 out of 5 stars

I had the most shocking experience…

I had the most shocking experience using go getters! I ordered my food around 7pm Sunday evening. Received my confirmation email the food should arrive in 1 hour. I waited the one hour and still no food. I waited 15 mins before contacting GoGetters to find out what was happening. They then said they had spoken to the shop and my food would be there within 10mins. (It hadn’t even left the restaurant yet and the restaurant is 20mins away) any way I waited another 15 mins and still nothing so contacted them again to be told the shop is very busy and would be with me within 10 mins. They didn’t realise I lived so far away. (Even though they have taken extra money for delivery via service charge) any way another 10 mins pass and the driver is calling to say he is lost and can’t find my property. Even though my house is on the go getters map quote clearly visible and Iv ordered 100s of take aways and never had a problem. Even in my notes it says do not go to ley green. (The driver was in ley green another 5miles from my house. By this time I had waited over 2 hours for my food since first ordering. I had to send the driver a link on my maps for him to find my house. When he arrives he just laughed and said oh I must have gone wrong place. I said it’s not funny Iv waited 2 hours for this. Get my food inside at long last only to find out they have forgotten the chips for my daughters meal deal and also the drinks were wrong. And the bread was as hard as concrete. Taziki was swimming in oil and other like it should be. I asked me for money back to be told the restaurant would not accept this. I have been trying to contact a manager for go getters but I just end up with a chat bod who can’t do anything. I was told I would get an email within 3 days and never even received any emails.
I will never use go getters again! Absolutely shocking company!

March 17, 2024
Unprompted review
GoGetters logo

Reply from GoGetters

Good afternoon Andy,

Thank you for leaving a review with us.

Firstly, i'd like to apologise for any inconvenience regarding your experience with GoGetters on this occasion.

I can see that you spoke to several members of our customer service team, who raised your escalation for you. The restaurant you ordered with use their own drivers, so we tried our best to action a solution for you on the evening. The store offered you some compensation, but your query was still escalated due to the solution being unsatisfactory for you.

I can see i contacted you myself on several occasions after i had investigated your query, and we conversed via email & compensated further on behalf of GoGetters in regards to your inquiry.

I can see my latest email to yourself asking for a convenient time to call was not responded too. I have sent you a follow up email today, and i look forward to your response so we can action a solution for you!

Again, i do apologise for any inconvenience caused by the above.

Kind Regards,

Amy

Head of Customer Service.

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