Ordered from Bedford Chicken George. No food turned up after an hour when we were originally told 15-30 mins. We had to ask for an update to. E told they have no delivery drivers & could not te... See more
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Twice now I've watched on the tracking the driver collect my food 2 mins from my house, then picked up another order from the local shop and delivered that elsewhere before then delivering my food...... See more
Company replied
GoGetters do exactly as their name suggests!! Had great deliveries from them every time - both in Ware & Hitchin. Always deliver with a smile & a “enjoy your food comment” or the like. They’ve always... See more
Company replied
Highly recommend Go getters , friendly helpful delivery drivers , prompt replies to any queries via online chat . Food arrived hot and on time , with added bonus of being able to track every stage o... See more
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Company details
Written by the company
GoGetters is a fast growing, on-demand food delivery service with a big difference. By working with a carefully curated network of quality local, independent, restaurants GoGetters is able to offer its partners and customers a quality of service unmatched in the sector. GoGetters is incredibly proud to provide the UK's local hospitality economy with the platform to share their passion and produce with a discerning customer base who aren't prepared to compromise on quality when it comes to convenience. We help communities thrive.
Contact info
United Kingdom
- customersupport@gogetters.co.uk
- www.gogetters.co.uk
3.4
Average
183 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 2 weeks
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Reply from GoGetters
Good afternoon Emma,
Thank you for taking the time to speak with me on the phone today, and once again thank you for the feedback. It's very important for us that our customers feel that their concerns are listened to, and we are grateful that you will continue to use GoGetters.
Kindest regards
Owen Barrow
CRO & Co-Founder
GoGetters Delivery Ltd
Always had a good experience
I have used GoGetters on several occasions. Their system is easy to use and keeps you updated as to your order status. The order history makes it easy to re-order, if you wish. The restaurant selection is very good for my town.
October 6, 2023
Unprompted review
Reply from GoGetters
Thank you Wes, we really appreciate your continued custom here at GoGetters!
Takes almost double the estimated time…
Takes almost double the estimated time every time you order and the so called chat service well, you’ll be lucky to speak to someone before your order arrives. Such a shame they are the online service that deliver from my fav place.
October 19, 2023
Unprompted review
Reply from GoGetters
H Matthew ,
We appreciate your feedback, and apologise that your expectations were not met. For transparency, I would like to expand on the points raised.
The store that you order from is incredibly busy and popular and sometimes that means that orders are delayed. I can see from your order history that out of 9 orders placed only one was longer than the estimated time, and we compensated you for the delay.
Our live chat has also responded to you within 2-3 mins each time you have come through to us.
If you have any suggestions on how we might make this a more enjoyable experience for you please do not hesitate to email me directly tanyaf@gogetters.co.uk
Kind regards
Tanya
Head of Relations
Very helpful customer service
Very helpful customer service. problems are sorted out usually very quickly. Driver kept us informed of order progress. Food arrived- hot and tasty. I like that it's local and the drivers are being paid properly.
October 10, 2023
Unprompted review
Reply from GoGetters
Thank you so much for leaving us a lovely review!
Highly recommend
I've used GoGetters a number of times now, it's local so I love supporting local services and they include lots of local shops.
The drivers are always friendly and I've always experienced quick delivery, allowing for how busy the shops are.
I recommend GoGetters to everyone, it's great to support local services, the app is easy to use and there's always plenty of choice. A great service that I use every week.
October 13, 2023
Unprompted review
Reply from GoGetters
Thank you so much Tracey, supporting local is what we are all about so it's great to know customers choose us for that reason. And a big thank you for recommending us to others too !
Easy and quick
App was easy to use and delivery was quick and correct and delivered with a smile.
September 28, 2023
Unprompted review
Reply from GoGetters
Thank you for taking time to leave us a review Alison, and it's always nice to hear our drivers are spreading the GoGetters friendly ethos!
Highly recommended
Drivers are always on time, friendly and extremely professional and respectful. App is great, easy to use and easy to track. Highly recommended.
October 15, 2023
Unprompted review
Reply from GoGetters
Thank you Andrew, your kind comments have been passed to our driver pool !
Good Restaurants and a Wide Selection
Always seems to have the best restaurants where I live, many that aren't on any other platforms. I personally look forward to seeing them expand to other parts of the country.
October 12, 2023
Unprompted review
Reply from GoGetters
Thank you, Ali, we offer restaurants a more personalised and dedicated service, and that trickles down into the level of quality and service our customers get. We have plans to expand - watch this space!
Brilliant service would definitely use again
Ordered on a wet, miserable Friday (the 13th!) night expecting everyone would be ordering in so likely a big delay or some kind of problem. Really pleased to report all went swimmingly, really easy to use, food was delicious and would definitely use again.
October 13, 2023
Unprompted review
Reply from GoGetters
Thank you for the great feedback, so glad that we could meet your expectations!
I've always had a great experience with…
I've always had a great experience with gogetters, the food has been on time and hot, and the drivers have always been pleasant.
October 15, 2023
Unprompted review
Reply from GoGetters
Thank you so much for your review Louise, we really appreciate the continued support!
They took an hour to get my order to the restaurant.
Ordered for the first time from them at 19.09 and noticed the tracking wasn’t showing at preparing food. I rang the restaurant at 20.00 and they hadn’t received the order. Messaged go getters on the live chat and they told me the order was received by the restaurant and being prepared. It then took another hour and 10 to get my food! So after a 2+ hour wait, my food came with the receipt which clearly stated the restaurant hadn’t received the order until 20.07! What did they use, carrier pigeon?
Never again! I shall stick to my normal food delivery companies going forward, absolute shambles.
October 13, 2023
Unprompted review
Reply from GoGetters
Hello Grace,
I have reached out to you via email today, but for the purpose of full transparency, I will reiterate here.
Firstly, we can only apologise for the delay in you receiving your order. It is not our usual level of service, and is not acceptable.
On busier evenings we may not always deliver within the original estimated time window, and there should have been communication with you around this, and there wasn't.
We will revisit the protocols that should have been in place around communication , to find out what we missed.
Kind regards
Tanya
Head of Relations GoGetters
Not sure they can improve
Not sure they can improve, they have had a number of bad reviews lately for bad service. found them too be rude and not very helpful, will not be using them again and advise others to give them a miss, lucky to get one star.
October 7, 2023
Unprompted review
Reply from GoGetters
Hi there,
I am really sorry to read that you haven't had a good experience with GoGetters. I always aim to reach out to rectify any problems encountered so that we can improve as a company
If you are willing to discuss this further please email me at tanyaf@gogetters.co.uk so that I can understand what happened.
Kind regards
Tanya
Head of Relations
GoGetters Delivery Ltd
Ordered several times this year and…
Ordered several times this year and never an issue. App gives realistic delivery times. Excellent choice of food from local businesses. Drivers always courteous. Highly recommend.
August 27, 2023
Unprompted review
Reply from GoGetters
Thank you for your review Andrea, and for your continued support of local businesses via our app. We really appreciate the feedback!
Excellent Fish and Chips
Excellent Fish and Chips
Speedy and polite delivery
September 8, 2023
Unprompted review
Reply from GoGetters
There's only one PLAICE to get your fish and chips delivered by right? 😂.
In all seriousness, thank you for helping raise the profile of local business, by choosing GoGetters to deliver for you.
Great experience & Excellent customer service!
I’ve used Go Getters a few times now and they always deliver quickly and on time with food that always remains hot.
Much better than the other delivery companies.
August 29, 2023
Unprompted review
Reply from GoGetters
Thank you Karl!! We like to believe we provide a better service so it's great to hear you agree!
Ordered through go getters and they…
Ordered through go getters and they kept me updated with the order I made and even gave me a refund when I gave feedback on a order I had made where the chips were a little raw and I have never had that on just eat or Uber eats so I was well impressed and the delivery driver was so polite I would recommend ordering from go getters as I will use them again
August 30, 2023
Unprompted review
Reply from GoGetters
Hi Helen,
Thank you for reviewing GoGetters! One of the ways we like to differentiate is to give that higher level of personal service, not just to customers, but to everyone who forms part of the GoGetters experience. We are really glad we could do that for you!
Go getters Review
Fast delivery, great tracking and friendly staff. 10/10 would recommend
September 7, 2023
Unprompted review
Reply from GoGetters
Thank you Sam! We appreciate every recommendation for our service!
Order was wrong, uncontactable
Order was wrong, absolutely no way to contact them or the restaurant. Tried going through web chat multiple times and it just doesn't work.
Severely annoyed
September 10, 2023
Unprompted review
Reply from GoGetters
Hi Kris,
Apologies that you found our live chat frustrating, we will review the options given ,to simplify the process.
I can see that one of our operators connected with you and resolved the missing drink from your order and refunded that to you immediately.
Once again apologies for the inconvenience.
Kind regards
Tanya
Head of Relations
Wasted 40 minutes speaking to gogetters…
Wasted 40 minutes speaking to gogetters on live chat! In short they advertised delivery from 5.10 then changed delivery to 7pm! They lied and said i chose this time before admitting it was the restaurant and their delivery policy. Total waste of 40 mouths whilst starving!
September 8, 2023
Unprompted review
Reply from GoGetters
Hi Rob,
Looking into this further it would appear that the restaurant,does indeed offer pre-booked time slots for delivery. They are incredibly busy at weekends, so this slot allocation allows them to prepare your food and have it ready for delivery within a realistic time scale.
You placed your order based on a delivery time for the town you live in, but the restaurant displays time slots that are chosen at the point of order, and it has a Pre-Order message on the menu.
We refunded you and cancelled your order as soon as you came through to our live chat 20 minutes after you ordered.
We will look at how the time slots are advertised to customers and how we can make this clearer going forward.
We appreciate all feedback, so thank you for taking the time to leave this review.
Kind regards
Tanya
Head of Relations
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