Ordered from Bedford Chicken George. No food turned up after an hour when we were originally told 15-30 mins. We had to ask for an update to. E told they have no delivery drivers & could not te... See more
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Twice now I've watched on the tracking the driver collect my food 2 mins from my house, then picked up another order from the local shop and delivered that elsewhere before then delivering my food...... See more
Company replied
GoGetters do exactly as their name suggests!! Had great deliveries from them every time - both in Ware & Hitchin. Always deliver with a smile & a “enjoy your food comment” or the like. They’ve always... See more
Company replied
Highly recommend Go getters , friendly helpful delivery drivers , prompt replies to any queries via online chat . Food arrived hot and on time , with added bonus of being able to track every stage o... See more
Company replied
Company details
Written by the company
GoGetters is a fast growing, on-demand food delivery service with a big difference. By working with a carefully curated network of quality local, independent, restaurants GoGetters is able to offer its partners and customers a quality of service unmatched in the sector. GoGetters is incredibly proud to provide the UK's local hospitality economy with the platform to share their passion and produce with a discerning customer base who aren't prepared to compromise on quality when it comes to convenience. We help communities thrive.
Contact info
United Kingdom
- customersupport@gogetters.co.uk
- www.gogetters.co.uk
3.4
Average
183 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 2 weeks
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Great food and for a good price
May 11, 2023
Unprompted review
Reply from GoGetters
Thank you for the kind feedback Caleb! Have a lovely day:)
We always use GoGetters because of the…
We always use GoGetters because of the peace of mind knowing my food will be handled with care with their friendly drivers and also their excellent customer service team keeping me updated from the minute I order to the minute I receive my food.
May 13, 2023
Unprompted review
Reply from GoGetters
We're so glad you enjoyed our service Chenise! See you again very soon:)
Perfect delivery service !
May 17, 2023
Unprompted review
Reply from GoGetters
Amazing feedback, thank you Georgia!
Love the service provided
Love the service provided. Good to see the location of the driver once you’ve ordered. Only thing I would like to see is the hygiene rating of the restaurants being serviced.. but It in no way puts me off using this service.
April 2, 2023
Unprompted review
Reply from GoGetters
Thank you for the kind feedback Michael! Hygiene ratings are something we definitely want to show on the app. For full reassurance, we do not onboard anyone under 3 stars, but giving transparency on the app is something we are working on:) Have a great day!
Great fast efficient service
Great fast efficient service. You can track your order from point of order until it reaches your door. You can chat also through the app. I would like to highly recommend this service.
May 12, 2023
Unprompted review
Reply from GoGetters
Thank you for the positive feedback Christopher! We look forward to serving you again very soon:)
My New Favourite app !
Have used GoGetters quite a few times now ..Always on time and the food is hot! Trackable order and friendly drivers ,great little app!
May 17, 2023
Unprompted review
Reply from GoGetters
This means the world to us, thank you Sarah!
Simple to use
Simple to use. Tracker was accurate and everything delivered without issue. Great options in my area!
May 4, 2023
Unprompted review
Reply from GoGetters
Hi David! We're really glad you enjoyed the service and thank you again for your positive feedback, we look forward to serving you again very soon:)
Good Local Delivery Company
Always use GoGetters for my takeaway deliveries as so they’re reliable plus support local businesses. On the two occasions there was an issue, the restaurant not GoGetters, customer services sorted it out quickly. Food always arrives on time, the drivers are very polite and like the fact you can tip online as who has change these days!
April 1, 2023
Unprompted review
Reply from GoGetters
Hi Helen,
Thank you for leaving us this detailed review. I am glad that we were able to support you when there was an issue. That is such a good point regarding tips - not many people do carry change anymore!
Thanks again
Kind regards
Tanya
Excellent service!
The drivers are always so friendly and the food is always delivered perfectly intact and hot! Never had any issues using GoGetters, great company and great staff!
April 1, 2023
Unprompted review
Reply from GoGetters
Hi Jess,
Thank you for your lovely review.Its good to get the feedback that our drivers, and our internal team are doing a great job.
Kind regards
Tanya
Always lovely
Always lovely, good delivery time and so polite! Will be using GoGetters again.
April 29, 2023
Unprompted review
Reply from GoGetters
Hi Olivia,
Thank you for taking time to leave us this review. We like to know when we are getting it right.
Kind regards
Tanya
Had issue but resolved
Ordered food but did not get full order. Although the error originated from the store, Go Getters completely failed to resolve the problem.
Since then Go Getters have contacted me, apologised for the errors. I will be happy to try their service again.
May 4, 2023
Unprompted review
Reply from GoGetters
Dear Mr Patel,
Thank you for leaving us this feedback. We have investigated the problem and as discussed on the phone with you we have reviewed how we process our store errors and our ways of communicating with customers around the errors. Thank you for taking the time to discuss this with me and I hope that you will continue to use GoGetters for your food delivery going forward
Kind regards
Tanya
Delivery over an hour later than…
Delivery over an hour later than estimated. No one responds on live chat. Really poor service. Find another app!!
May 6, 2023
Unprompted review
Reply from GoGetters
Good morning Sarah. I am really sorry that we failed to deliver your food within the allotted time at the weekend. This isn't the level of service we aspire to.
We have reviewed our process for communicating with our customers when orders will be outside of the estimated delivery time and hope that this stops any future errors on our part.
Once again apologies for our slow service.
Kind regards
Tanya
Great to have in the area!!
Really convenient that we now have a delivery service in Dunmow that gets my fav food to my door quickly! Drivers are always polite and friendly too.
April 10, 2023
Unprompted review
Reply from GoGetters
It's great to hear good feedback about our driver team. Thank you for leaving this review for us!
Kind regards
Tanya
Reply from GoGetters
Thank you for taking time to leave a review for us Tish. We are always striving to be better and always reliable. We are glad to hear you experienced this first hand.
Kind regards
Tanya
Great service
Great service! Fast delivery, and very helpful customer service team as well!
April 13, 2023
Unprompted review
Reply from GoGetters
Hi Andy!
Thank you for taking the time to review us and continue to support local, glad to hear you've had a great experience with GoGetters
Kind regards
Daniella
Always good quality and hot
April 4, 2023
Reply from GoGetters
Hi Dotty!
Thank you for taking the time to leave a review, we are glad you've had such a great experience with GoGetters. Thank you for continuing to support local!
Kind regards
Daniella
The charges 🙄
The charges 🙄. Food was good but 37% markup for delivery takes the .
April 4, 2023
Unprompted review
Reply from GoGetters
Hi Robbie
Really sorry to hear you were unhappy with the charges. I would like to discuss this further with you, please drop me an email at daniellac@gogetters.co.uk
Kind regards
Daniella
Just don’t bother
Food frequently delivered cold. They blame the restaurant when in fact gogetters only send orders to restaurants when they have drivers available.
Customer service is disgusting. Very rude and abrupt.
I asked why a certain food outlet in my town isn’t available to deliver to my home. “Because they are 5.7 miles and they have a strict 5mile policy”. I queried this as 2 other food outlets located 5.1 and 5.2 miles away from me deliver to my address. One of those is direct competition to the one located 5.7 miles away.
The outlet located 5.7 miles away confirned to gogetters they would gladly deliver to my postcode. But gogetters declined their request.
Does Simon Wingrove know his staff are knowingly affecting the revenue of the business?
March 30, 2023
Unprompted review
Reply from GoGetters
Hi David.
Really sorry to hear of the issues you have raised in this review. We want to ensure we give an excellent level of service every time, so I would appreciate it if you could email me at daniellac@gogetters.co.uk so that I can look into putting this right for you.
Many thanks
Daniella
Wouldn't allow me to schedule delivery…
Wouldn't allow me to schedule delivery but advised order at the appropriate time for the delivery window. Then delivered it 30 mins early!!
With other options out there, I won't be using then again.
April 1, 2023
Unprompted review
Reply from GoGetters
Hi David.
Really sorry to hear your experience hasn't met your expectations this time. At GoGetters we pride ourselves in delivering an excellent level of service every time and so I would appreciate if you could email me at daniellac@gogetters.co.uk including your order number so that I can have a look into this and put this right for you.
Kind regards,
Daniella
polite friendly delivery drivers
polite friendly delivery drivers, i live on the 6th floor (we do have a lift) but some other delivery drivers wont bring it up to my flat, but your drivers have no problem delivering to my door.
March 25, 2023
Reply from GoGetters
Hi there!
We are delighted to hear you have had such a positive experience with us! Thank you for taking the time to get in touch and supporting local through GoGetters! We look forward to delivering to you again in the future.
Kind regards
Daniella
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