Go Green Taxis Reviews 275

Not even 1 star!!!!! I had to use that company (uber didn't came)
The car was filfy, dirty, very smelly!!!! And expensive.( I had to hold my breath almost the whole journey)
I came home and changed my clothes!

Unfortunately I had a disappointing experience with a school collection booking for my son.

The driver was running late, however I was not contacted proactively and had to call myself after noticing no driver had been assigned in the app. I was then informed the driver would be 10–15 minutes late. When I explained my concern that this was a child school pick-up, I was surprised to be told the booking had not been identified as involving a child.

To be fair, the company did process a refund promptly, however despite emailing twice regarding my concerns around communication and safeguarding awareness for child collections, I have received no response or acknowledgement.

I chose this company as it was recommended by a West Berkshire services and after researching providers carefully due to my son’s additional needs, so this was particularly disappointing.
Shame I dint check the Trust pilot reviews.

We were extremely disappointed with the service provided by Green Taxis following a short 2 mile journey from The Greyhound to a nearby village.

The total fare of £19.60 felt completely unreasonable for such a short trip, especially when an additional £3.70 waiting charge was added for what was only a three minute delay while we exited the hotel for a wedding. The driver was fully aware we were coming out and attending the event.

What made the experience worse was the attitude and professionalism of the driver. He was negative, unhelpful, and appeared unfamiliar with the local area despite working for a local taxi company, relying heavily on satnav and still struggling with directions.

The hotel itself was excellent and we thoroughly enjoyed our stay, which made this experience stand out even more negatively. As visitors to the area for a wedding, we expected a welcoming and professional service. Unfortunately, this did not meet even basic expectations.

I would not recommend this taxi company based on the cost, attitude, and overall customer experience.
MG

Disappointing experience. I was charged an unexpected waiting fee because my train was slightly delayed, despite never being told this charge would apply. Be careful when booking.

A very pleasant journey, easy going, jovial atmosphere, everyone smiling, laughing, jolly and happy. Driver prepared to go the extra mile. Thank you

This service made me disappointed at first time booking a ride at Oxford. The driver called at 10 min before the picking up time to cancel my booking. I will never trust this service again.

Booked a taxi for 23:00hrs a day in advance to get back to Burford from the Farmers dog pub, only to receive a call outside the farmers dog saying in broken English there had been a mistake and if we gave our payment details he would try and get someone to us.... We went into the pub and got another local taxi company number instead. Do not use these, even if booked on there app and you have a confirmation email etc, they are either incompetent or dishonest.

Absolutely useless. Would rather walk than use this company again. 5 minute journey 2.6 miles and an extortionate price. Even D Turpin wore a mask.

Not worth it for the price, drivers are lovely 9/10 times but consistently late even if you book far in advance. Calling into the office is 50/50, a couple of really nice call handlers, some can be rude and make you sound like an inconvenience. Would definitely go for 001 instead as they’re half the price and consistently kind and on time.

Lower Earley (Reading). Booked via the app it said it would be 0- 18 minutes so I booked it. Then at the 14 minute mark I saw the tracking was now saying it would be 20 minutes more. I called to see if it was a mistake and all the guy said is do you want to cancel. It was my first day trying the service. I said I felt lied to and he gaslit me and said I wasn't. No apology, literally couldn't care less!

Was charged £16 in an electric vehicle to be driven 1.6 miles at 7pm.
When I questioned the price even the driver apologised.
Its a shame as the drivers are great but pricing clearly set from above.
Will never use them again.

I really struggled to understand the driver, who arrived in the wrong location, and I was charged a ridiculous amount for a 9 min drive…

Madness

The site said that we would be greeted outside the arrival exit with all the other services. Not only was the driver almost 30 minutes late, he parked far from the terminal and had us walk with our luggage to the car. Granted the traffic was horrible, but a good driver would know about congested areas and construction. He seemed to be entirely dependent on his map application. He was also not able to point out even major landmarks like St. Paul's along the way. I had to call them when the driver was late - nothing was proactive on their part. I highly recommend anything else. Walk, you will be happier.

Extremely dissatisfied please do not trust there online booking system!!!. I made a booking in October for over the coming festive period, accepting the price and was issued with a booking reference number etc. Now two weeks prior to my booked trip I have just been told that they cannot now fulfill my booking because the trip sits outside their licencing agreement. Feel extremely angry and let down, clearly there online app needs to be adjusted to highlight to the customer at the time of booking that the trip is outside of there parameters.

Great driver Sil. On time and smooth journey.

I booked a Taxi on the phone with Go Green Taxis Reading to Pick up my Partner at the Maya Thai Massage Whitley Street to go to Reading Railway Station for 0830am on 27/10/2025.
She stood outside the Premises waiting for her Taxi to arrive.
Approx 5 mins after the pick-up time she received a call from the Taxi Driver stating that he was outside the Tesco Store further up Whitley Street.
She had to drag her suitcase and bags up the Street to Tesco.
When she got to the Taxi the Driver told her that she was Stup and he was angry with her. Why he called her Studid I do not know, maybe it is because she cannot speak good English.
I asked for the Taxi to Collect her from The Maya Thai Massage Not Tesco.
I even informed the Taxi Controller that she does not speak or understand good English, yet he made her drag her bags all the way up the Street to Tesco.
I phoned to make a Complaint about the Treatment she received from the Taxi Driver, I was told the Manager would be informed and the Manager would phone back with reference to my Complaint.
Needless to say that did Not happen.
I will Not be using Go Green Taxis again, their Driver was out of order in the way he treated my Partner.

Driver Sil arrived earlier than requested time - very polite, smartly dressed, helpful with luggage, enquired what station platform I needed. Vehicle clean, drove well.

Rang to book a taxi and arrived 10 mins later. Driver was very polite and helpful. Great service!

All I can say is that it's a very lousy taxi company, the worst service I have ever had in Didcot. Every encounter was bad, poor service, mean drivers, dirty cars and over-inflated trips. I wont ever use again