Go Green Taxis Reviews 

285
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Driver had a cold and was constantly coughing, sneezing and clearing his throat. Just what you don't need on the way to the airport. Poor driving, emergency braking on motorway etc. They subcontract s... See more

Rated 1 out of 5 stars

We booked a taxi 2 days ahead of time for a 3am journey to catch a bus for the airport. Obviously very important that the taxi gets to me on time so I can catch my flight. The evening before we specif... See more

Rated 2 out of 5 stars

Not worth it for the price, drivers are lovely 9/10 times but consistently late even if you book far in advance. Calling into the office is 50/50, a couple of really nice call handlers, some can be ru... See more

Rated 5 out of 5 stars

Great service. We used Go Green two evening in succession, the 30th and 31st December. And despite the new year probably being the busiest night of the year the cab arrived exactly when promised, bo... See more

2.4

Poor

TrustScore 2.5 out of 5

285 reviews

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2.4

All reviews

(285)

30 reviews in the last 12 months

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Rated 1 out of 5 stars

Rude and poor customer service

We waited outside our location for pick up. The taxi didn't arrive at our requested time. We allowed 10 mins and when we contacted them to ask why they were very rude shouted at us and hung up. Would not recommend them as a taxi company.

June 13, 2025
Unprompted review
Rated 2 out of 5 stars

Extortionate Price Quoted for return Journey almost ruined my evening.

20 minute Journey out was fine, Taxi arrived promptly to take me to my destination with the price quoted as £28.20 which I thought was reasonable.
Disappointed when I tried to book my return journey at around 11.30pm when I was told a Taxi would not be available until 1am?
If I had not been in such a warm friendly 24hr venue, I could have been left incredibly vulnerable as a lone female waiting outside on a Saturday night into the early hours.
Go Green quoted a price of £41.00 which is shocking.
I asked why is it nearly double compared to my outward journey?
The reply I received after the Lady had muted her phone was "Because there is a Surcharge" I said I had not been warned about this.
Needless to say I cancelled Go Green and found a different Taxi Company who arrived within 10 minutes and only charged me £23.30

May 31, 2025
Unprompted review
Rated 1 out of 5 stars

Booked a taxi and had a text confirming…

Booked a taxi and had a text confirming this. It was for an important meeting and I allowed more than enough time to get there. It was not far and in Reading, there was no parking at the offices I was visiting and I wanted to avoid a stressful journey into town so thought taking a taxi would be ideal. How wrong I was.

I was told I would be called just before the taxi arrived. Did not happen. The taxi in fact did not arrive. I phoned the offices twice to find out what was happening. A man told me the taxi allocated to me had a passenger and ‘he would do his best’ to get a taxi to me. Terrible service. A lady I spoke to was to ring me back and didn’t. I had to phone the offices I was visiting to explain the taxi had let me down and I had no idea when I would get there. The taxi did eventually show up just over 20 minutes late. The driver did not apologise and in fact blamed the office.

I had told Go Green taxis that this was a very important meeting, one I had paid for.
It meant absolutely nothing to them.

I was very stressed out by this experience and would never recommend them at all. Do not use them, especially if you have an appointment you need to attend at a certain time.

April 28, 2025
Unprompted review
Rated 1 out of 5 stars

If I could rate this taxi service zero…

If I could rate this taxi service zero stars, I would—and even that feels like a compliment. I booked a ride in advance, the driver never showed up. I waited outside like a fool while my time ticked away and my plans crumbled.When I called to ask what was going on, I was met with unpolite excuses.

This company clearly treats reliability as an optional feature. If you enjoy being stranded and ignored, this is the perfect taxi service for you. Otherwise, do yourself a favor—use literally any other option. Walk, crawl, summon a horse. You'll get there faster and with less stress.

April 19, 2025
Unprompted review
Rated 5 out of 5 stars

Really positive experience

Really positive experience. Needed a way to get home after my original plans changed. Searched for a taxi company, downloaded the app and had a driver booked all within 5 minutes. Arrived promptly, polite driver and felt it was value for money compared to quotes I was receiving on UBER. Would reccomend.

March 22, 2025
Unprompted review
Rated 1 out of 5 stars

Late

Late, expensive (£10 more than other firms for an 20 minute trip) and no contact or explanation why they were late. I won’t use them again.

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

Go local not national

I usually use a national airport taxi company when travelling for work but having used Go Green for local journeys I thought I’d give them a go. I had my original return flight cancelled and it was super easy to call them and rearrange. I hate the fact the other company hang around to avoid car parking at the airport for longer than necessary meaning they aren’t there when you come through arrivals. The driver was already waiting for me this morning with a name board. Super efficient and friendly service. Will definitely use Go Green going forward

January 17, 2025
Unprompted review
Rated 1 out of 5 stars

Incredibly expensive

Incredibly expensive: my son took a taxi to the hospital in the early hours today - Go Green charged him three times what he paid for the return journey (different company for return). Will definitely not use again and would not recommend.

January 12, 2025
Unprompted review
Rated 5 out of 5 stars

An excellent company

An excellent company
I thoroughly recommend Go Green taxis. They were efficient and extremely courteous and professional. The driver Jason was kind and caring and most importantly got me to my doctor's appointment on time and then picked me up after the appointment was finished. I will most definitely use them again and the price was fair🙂

December 2, 2024
Unprompted review
Rated 1 out of 5 stars

BEYOND EXPENSIVE!!!

Took a Go Green Cab (Rav 4) in Washington DC for
1.5 Mile trip. The cost was $59.00 plus Tip...
Took the driver 5 minutes to come up with the cost for the trip. I think it was made up.. NEVER AGAIN!!

November 20, 2024
Unprompted review

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