Gold Arts Sussex Reviews 

322
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing wonderful feedback about their store visits. Customers frequently praise the staff and team members for being extremely helpful, welcoming, knowledgeable, and professional during every interaction. Many individuals deeply appreciate the exceptional customer service, friendly atmosphere, and expert guidance provided for custom jewellery selections and intricate repairs. Some people were happy with remote purchases and managing delicate requests successfully over the phone or through detailed online photos. Consumers also noted that practical services like ring resizing and restoring vintage pieces were handled efficiently, often exceeding expectations with impressive turnaround times.

What people talk about most

Product

People report positive experiences with product, highlighting the excellent array of items and very... See more

Staff

Users describe positive interactions with staff, highlighting their professional, friendly, and knowledgeable... See more

Service

Consumers find service to be positive, highlighting professional, friendly, and efficient experiences with... See more

Quality

Customers consistently note positive experiences with quality, praising the stunning appearance and expert... See more

Customer service

Reviewers mention positive feedback about customer_service, highlighting that staff members are honest,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stop your search for the best jewellers in Brighton! Gold Arts is it. Special mention must go to Kim Hayward whose expertise and patient advice meant we left with 3 absolutely beautiful rings. We are... See more

Rated 5 out of 5 stars

Very happy with the service from Gold Arts. Not only during the purchase of two wedding rings in January but also 7months later, when the heat had made my finger too big. They resized and polished it... See more

Rated 5 out of 5 stars

Super helpful and competent staff made good my self done watch battery change by successfully replacing the watch back - there's a machine for it! No charge made and they are always our first destinat... See more

Rated 5 out of 5 stars

I am extremely pleased with my online purchase from Gold Arts which was great value & was delivered free with Royal Mail special delivery. I was most pleased by the excellent customer service. I email... See more


Company details

  1. Jewelry Store
  2. Jewelry Appraiser
  3. Jewelry Designer
  4. Jewellery Manufacturer
  5. Watch Repair Service
  6. Watch Store

Written by the company

Gold Arts is family run professional jewellers based in Sussex, with stores in Brighton, Chichester and Eastbourne, each with an onsite goldsmith's workshop.


Contact info

4.9

Excellent

TrustScore 5 out of 5

322 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(322)

58 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very efficient

Very efficient - product arrived quickly and well packaged. Returns is more than most at 30 days. I returned it straight away as it wasn't suitable for my requirements and refund was provided the next day. Satisfied customer!

October 10, 2023
Rated 5 out of 5 stars

Emma and Michelle - FABULOUS!

Emma and Michelle were fab and extremely helpful - very friendly and made us feel welcome and at ease. A good balance of professional service and engaging conversation. I have used Gold Arts a few times and these two are always good to see behind the counter ! Well done!

October 14, 2023
Unprompted review
Rated 5 out of 5 stars

Very good website

Very good website, easy to order, excellent item and delivery, many thanks! Will see what else I may order too!

September 26, 2023
Rated 5 out of 5 stars

Super friendly staff

Michelle was so welcoming to me and kindly cleaned my rings to perfection without charge...plus they have super selction of beautiful jewellery..I will definately be returning!

September 21, 2023
Unprompted review
Rated 5 out of 5 stars

Lovely business

I recently won a £100 gift card for Gold arts, which was amazing. I visited the store and all the staff members were super lovely. Made us feel welcomed and help with ordering the jewellery I wanted to their store from another one. The store was great, everything was beautifully displayed with all the prices next to them, so was easy to look around and see what you wanted. All round great experience.

September 22, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service! They fixed my much loved Omega and now it's like new. Quick, easy and kept me updated.
They even polished it for free!
Can't recommend them highly enough.
Thanks

September 20, 2023
Unprompted review
Rated 5 out of 5 stars

We have had great service from Gold…

We have had great service from Gold Arts for many years now including small repairs to Diamond re setting pearl necklace repair. All have been repaired quickly and at very reasonable costs. While in shop the lovely lady cleaned our rings for a charity donation. Amazing service and treated normally couldn’t recommend highly enough

September 7, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing workmanship

Just picked up my ring which had been buckled and bent when I caught my finger in a door and was extremely impressed by the repair which looks seem less thank you gold arts 👍 also my wife had found a nice looking brass charm in a Christmas cracker if all places which she loved so I asked gold arts if the could replicate it in solid silver the made a mould and then cast it I. Silver for her which turned out looking amazing and made her day 🤩

August 21, 2023
Unprompted review

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