Gold Arts Sussex Reviews 

322
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly friendly and highly knowledgeable staff for providing exceptional service, patient guidance, and expert advice on various precious items. Consumers are especially pleased with the quality workmanship demonstrated on custom jewellery creations, precise ring resizing, and detailed restoration repairs. Some reviewers were not happy with certain product qualities or experienced initial limitations when seeking immediate assistance for specific pieces. Despite these occasional drawbacks, people consistently appreciate the welcoming store atmosphere and the remarkable dedication shown by the team during visits.

What people talk about most

Product

People report positive experiences with product, highlighting the excellent array of items and very... See more

Staff

Users describe positive interactions with staff, highlighting their professional, friendly, and knowledgeable... See more

Service

Consumers find service to be positive, highlighting professional, friendly, and efficient experiences with... See more

Quality

Customers consistently note positive experiences with quality, praising the stunning appearance and expert... See more

Customer service

Reviewers mention positive feedback about customer_service, highlighting that staff members are honest,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stop your search for the best jewellers in Brighton! Gold Arts is it. Special mention must go to Kim Hayward whose expertise and patient advice meant we left with 3 absolutely beautiful rings. We are... See more

Rated 5 out of 5 stars

Very happy with the service from Gold Arts. Not only during the purchase of two wedding rings in January but also 7months later, when the heat had made my finger too big. They resized and polished it... See more

Rated 5 out of 5 stars

Super helpful and competent staff made good my self done watch battery change by successfully replacing the watch back - there's a machine for it! No charge made and they are always our first destinat... See more

Rated 5 out of 5 stars

I am extremely pleased with my online purchase from Gold Arts which was great value & was delivered free with Royal Mail special delivery. I was most pleased by the excellent customer service. I email... See more


Company details

  1. Jewelry Store
  2. Jewelry Appraiser
  3. Jewelry Designer
  4. Jewellery Manufacturer
  5. Watch Repair Service
  6. Watch Store

Written by the company

Gold Arts is family run professional jewellers based in Sussex, with stores in Brighton, Chichester and Eastbourne, each with an onsite goldsmith's workshop.


Contact info

4.9

Excellent

TrustScore 5 out of 5

322 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(322)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Made to measure service

I was guided through the made to measure service with absolute ease by Harry in the Hove store.
I wanted a contemporary ring to complement an existing ring. I was taken through the option of lab produced or mined diamonds and reassured that they only use the best quality. I chose lab produced as Harry informed me that the cut, clarity and colour are almost the same and the sustainability is better.
The result is stunning and I am extremely pleased, thank you Gold Art.

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent old school good customer service

Purchased a beautiful watch from here, very courteous, called to say when it was sent out, and let me know that they are there for any after sales and continued care of the product. Reasonably priced very happy customer. Thank you so much.

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

Bracelet pin repair

Fixed a bracelet by putting in a new pin on a large gold curb chain in George street hkve store. Fix was done so well and discussed options beforehand. Was a very good price and they polished it so beautifully it looks almost new again. Looked after the sentimental bracelet and assured me it would stay on site and not shipped off in the post for repair. Very happy

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect conditiom

Easy to order , item came as described and in perfect condition , looked as good as new , delivery times as stated.
Great business to deal with
Thanks

January 21, 2025
Rated 5 out of 5 stars

Absolutely outstanding service

Absolutely outstanding service. The lady who served me was so friendly and very, very kind. I cannot recommend this jewellers highly enough. My ring re-sizing was done so quickly and absolutely perfect.
I won’t go anywhere else ever again!

January 21, 2025
Unprompted review
Rated 5 out of 5 stars

Gold arts is the best jewelers in Brighton

I went to gold arts to get an engagement ring made for my fiancee, I was able to describe what my vision for the ring was and the team worked with me to design the ring even better than I imagined

The whole process was super simple. The team provided constant and regular updates and responded quickly and professionally to changes that I requested and their goldsmiths and jewellers have designed a truly special unique piece of jewellery. I recommend them to everyone

August 27, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service - was delivered efficiently and although the watch wasn’t right for me there was absolutely no issue with the return, very client-centric service

January 10, 2025
Rated 5 out of 5 stars

Recent purchase

Had the pleasure of doing business with Olly in Gold Arts, The Lanes. So helpful and knowledgeable. Great service. Look forward to doing business again very soon if my husband brings his wallet too!

January 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great item

Great item. Communication was fantastic and refunded delivery for a Saturday as the carrier delayed collection, however still got item on time.

December 23, 2024
Rated 5 out of 5 stars

Efficient and helpful service

I was lucky enough to win a £250 voucher for Gold Arts Jewellers. I liaised with Laura who was so helpful. The earrings I was looking at were in the Brighton store and Laura got them in prompt time and posted them Special Delivery. They arrived beautifully wrapped. Thank you so much Laura for your kind and efficient service. Was a pleasure dealing with you.

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

Wothing Gold Arts All I needed was a watch strap altered

Wothing Gold Arts. All I needed was a watch strap altered but the service was fantastic. I had to return two weeks later as I decided the watch bracelet was a fraction tight. It was altered instantly and fitted perfectly. Great service, they will always be my first stop now should I need anything "jewellery/watch" stuff. Who said service was rare well not here!! thank you.

December 10, 2024
Unprompted review

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