Always a good experience with goldsmiths either online or in store. The only thing I wish they would do both inshore and online is to complete the warranty card! They never do it. Other stores ive bou... See more
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The process of selecting and buying the watch was simple and easy. Unfortunately the courier service was very poor; the driver said there was no-one home when I was present and waiting the whole time.... See more
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The experience with Goldsmiths was good. The guy called Lawrence at Trafford Centre branch was brilliant. In terms of customer service, other staff members were average and below average really. Deliv... See more
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Welcomed by friendly staff. Even though the item we wanted wasn't stocked at the Peterborough branch The lady was very helpful and explained how we could find the item required. We ordered from the we... See more
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Company details
About Goldsmiths
Written by the company
SHOP Jewellery
SHOP Watches
SHOP Engagement Rings
EST. 1778
With more than 230 years of tradition and experience, our first showroom opened in Newcastle in 1778. We were the jewellers who made the Rugby League Trophy, and we were the UK's first appointed stockist of Rolex watches in 1919.
Through the years, Goldsmiths has been elevated and transformed into a dynamic destination for luxury watches such as Rolex, OMEGA, Tudor, TAG Heuer, Breitling and Cartier.
Today, Goldsmiths is the one of the leading quality jewellers in the UK with over 90 showrooms in every major town and city from Aberdeen to the south coast and Northern Ireland, selling fine jewellery and diamonds.
It all comes down to one thing: we love what we do, and it shows. Big or small, gold or silver. We love it all and our team is expertly trained to help you find and keep safe items you will treasure forever.
If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by contacting customer.relations@thewosgroup.com
Contact info
4.4
Excellent
29K reviews
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Replied to 98% of negative reviews
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Very disappointing experience at…
Very disappointing experience at Goldsmiths Brent Cross.
I took two bracelets purchased from Goldsmiths for repair and paid a £25 deposit for each. I was never told that the deposit would be non-refundable if I did not accept the repair quote.
One bracelet could not be repaired, and I was told by a member of staff that I would receive the £25 deposit back when collecting it. However, when I returned, they refused to refund it.
After being a loyal customer for over six years, I am very disappointed by the poor communication and inconsistent information. Please make sure you ask clearly about the deposit policy before leaving any jewellery for repair, as you may lose your money without being properly informed.
June 24, 2026
Unprompted review
Reply from Goldsmiths
Dear Vasilica Dospinescu,
Thank you for your feedback.
We're sorry to hear that your experience did not meet expectations. We value your loyalty and appreciate you taking the time to share your concerns.
If you'd like to discuss this further, please get in touch with us directly at client.experience@thewosgroup.com and we'll be happy to look into it.
Many Thanks,
Mia-Lilly
super fast delivery
Fantastic deal on a ladies BOSS watch - ordered online Monday morning and was delivered to my door the very next morning - great service
July 28, 2026
Reply from Goldsmiths
Dear Jenna,
Thank you for your fantastic feedback.
We're delighted to hear you found a great deal on your BOSS watch and that your order arrived so quickly. It's wonderful to know our service met your expectations, and we appreciate your support.
We hope you enjoy your new watch and look forward to assisting you again in the future.
Best regards,
Mia-Lilly
Easy to order online
Easy to order online, and my watch came the next day. Very pleased with my purchase which came beautifully packaged. The delivery driver was pleasant, and delivered on time and with care.
July 29, 2026
Reply from Goldsmiths
Dear Mrs Sharon Adams,
Thank you for you 5* review.
I am so pleased that you found our website easy to order from, and it is it great to hear that your order came within expected time.
We hope you continue to enjoy your purchase, and we look forward to welcoming you back again soon.
Kind Regards,
Mia-Lilly
Poor customer service
Warranty card not stamped and dated prior to posting. This has never been an issue when buying from other jewellers online. Omega advised that I take it to a Goldsmiths. The staff member in branch wrote rhe date completely wrong, with the wrong month and year! He then refused to stamp it, saying it doesn't matter as it is all online. This isn't true however, and Omega state that the warranty is void without this.
Whilst in branch I also asked him to remove a couple of links, as the bracelet was too large fof my wrist. He couldn't as they didn't have the necessary tools on site, and advised I go to an Omega boutique instead. I do this, but the Omega staff were not happy and ranted at me at length about how I should have gone to a Goldsmiths, and that this wouldn't have happened if I had purchased online. won't buy online from Goldsmiths again, and I wouldn't buy an Omega again either, both organisations have disappointed me.
July 29, 2026
Reply from Goldsmiths
Dear Harry Reed,
Thank you for your feedback. We're sorry to hear that your experience did not meet expectations.
We strive to provide the highest standards of service and are disappointed to learn that you were left feeling frustrated by your purchase and subsequent interactions.
If you would like to discuss your experience further, please contact our Customer Experience Team at client.experience@thewosgroup.com, and they will be happy to assist.
Many Thanks,
Mia-Lilly
Reply from Goldsmiths
Dear Neil Howell,
Thank you for leaving a positive review.
I am so pleased that your order arrived within expected time and has come to you in good condition.
Best Regards,
Mia-Lilly
Delivery was not good
The purchase on Goldsmiths website was very easy and delivered in less than 24hrs.We were expecting the delivery to be given in hand as it was expensive and fragile. We were at home when the parcel was left behind the fence door at 08:34am.We received an email at 08:38am that it has been delivered.This has caused some distress as we were at work and after coming home we found it behind the fence door and we are not sure whether this fragile item was dropped from a height of 6 feet or was it placed behind the door.Fortunately the parcel was not tampered and as of now it looks as normal and in future we do not know if this will be same good condition.It would have been a better experience if it was delivered by hand and avoid unnecessary stress.I do not know who to blame GOLDSMITH(FOR NOT MENTIONING AS FRAGILE) OR DPD DELIVERY SERVICES(LACK OF SIGNED DELIVERY)
July 28, 2026
Reply from Goldsmiths
Dear RK Vankayalapati,
Thank you for your feedback.
We're delighted to hear that you found our website easy to use and that your order arrived quickly. However, we're sorry to learn that the delivery experience caused concern and did not meet your expectations.
We appreciate you taking the time to share your comments. If you would like us to investigate your experience further, please contact webenquiries@goldsmiths.co.uk
Kind Regards,
Mia-Lilly
The experience with Goldsmiths was…
The experience with Goldsmiths was good. The guy called Lawrence at Trafford Centre branch was brilliant. In terms of customer service, other staff members were average and below average really. Delivery of the watch through DPD was very fast.
July 27, 2026
Reply from Goldsmiths
Dear Muhammad,
Thank you for your 5* review.
We're delighted to hear that you had a positive experience overall and that Lawrence at our Trafford Centre branch provided brilliant service. We will be sure to pass on your kind comments to him.
We also appreciate your feedback regarding your interactions with other members of the team, as well as your comments on the delivery service. It's great to hear that your watch arrived quickly.
Kind Regards,
Mia-Lilly
The bangle is beautiful and very fast…
The bangle is beautiful and very fast delivery it looks so much more expensive than it was
July 28, 2026
Reply from Goldsmiths
Dear Mrs Lindsay,
Thank you for your feedback.
We're delighted to hear that you're pleased with your bangle and that it exceeded your expectations. It's wonderful to know that you found it beautiful and that our fast delivery service helped make your shopping experience a positive one.
We hope you enjoy wearing your new piece.
Best Regards,
Mia-Lilly
Reply from Goldsmiths
Dear Attila Petrik,
Thank you for your positive review.
We are so pleased to hear that the prompt postage exceeded your expectations, we hope you continue to enjoy your purchase.
Kind Regards,
Mia-Lilly
Reply from Goldsmiths
Dear Dave,
Thank you for your feedback.
We're sorry to hear that your order did not arrive within the advertised delivery timeframe and that the watch bracelet was too small for your wrist. We understand how disappointing this must have been and regret any inconvenience caused.
If you would like to discuss your experience further, please contact webenquiries@goldsmiths.co.uk
Best Regards,
Mia-Lilly
Reply from Goldsmiths
Dear Liz Miller,
Thank you for your 5* review.
We are so pleased that you found the delivery service quick, and that you're happy with your watch.
Many Thanks,
Mia-Lilly
Called in to the Metrocentre shop and…
Called in to the Metrocentre shop and view the item, however the size required was not in stock. Ordered online and found a 15% discount code at 715pm on Sunday the item was delivered before lunch on Monday, fantastic service and prefect ring for my wife's "special" birthday.
July 28, 2026
Reply from Goldsmiths
Dear Customer,
Thank you for your feedback.
We're delighted to hear that you had a positive experience with our Metrocentre showroom and that our team was able to help you find the perfect ring. It's wonderful to know that you were able to take advantage of our online offering and that your order arrived so quickly.
We're especially pleased that the ring was the perfect choice for your wife's special birthday, and we hope she enjoys wearing it for many years to come.
Best Wishes,
Mia-Lilly
Excellent service
Fantastic service again from Goldsmiths. Put the order in and it was dispatched the next day! Lovely piece of jewellery at a great price. Packaged well. All good!.
July 28, 2026
Reply from Goldsmiths
Dear Chris Atkins,
Thank you for your feedback.
We're delighted to hear that you had another fantastic experience with Goldsmiths. It's great to know that your order was dispatched promptly, arrived well packaged, and that you're pleased with your jewellery and the value it offered.
We truly appreciate your continued support and hope you enjoy your purchase.
Best Regards,
Mia-Lilly
Reply from Goldsmiths
Dear Phil,
Thank you for your 5* review.
I am so pleased to hear that you are happy with your purchase and that the postage was prompt.
Kind Regards,
Mia-Lilly
Reply from Goldsmiths
Dear Sue,
Thank you for your 5* review.
We are so pleased to hear that you have a great experience.
We hope you continue to enjoy your purchase, and we look forward to welcoming you back again soon.
Many Thanks,
Mia-Lilly
Reply from Goldsmiths
Dear James,
Thank you for your positive review.
We are so pleased that you found the service offered to you great, we hope you continue to enjoy your purchase.
Many Thanks,
Mia-Lilly
Northern Goldsmiths offered a very good…
Northern Goldsmiths offered a very good price for the Tissot watch that I purchased. It was delivered the next day, which is an outstanding service on their behalf. I definitely recommend Northern Goldsmiths.. 5***** purchase experience thank you!!
July 26, 2026
Reply from Goldsmiths
Dear Kenneth Wilson,
Thank you for your 5* review.
We're delighted to hear that you found a great price on your Tissot watch and that it was delivered the very next day. It's wonderful to know that you had such a positive purchasing experience and that our service met your expectations.
Thank you for your recommendation and 5-star review. We hope you enjoy your new watch for many years to come.
Kind Regards,
Mia-Lilly
Really poor service
Really poor service. Tried to cancel the order but couldn't speak to anyone. Tried multiple times via phone to customer services and each time I got to number 1 in the que the line went dead. Topped off by the parcel being left on my doorstep and then going missing. Still unable to resolve.
July 26, 2026
Reply from Goldsmiths
Dear Damian Binge,
Thank you for your feedback.
We're sorry to hear about your experience and appreciate how frustrating this must have been. We understand your concerns regarding the difficulty you experienced when trying to contact our Customer Services team, as well as the issues surrounding the delivery of your order.
If you have not already done so, please contact webenquiries@goldsmiths.co.uk
Kind Regards,
Mia-Lilly
Reply from Goldsmiths
Dear Km,
Thank you for your 5* review.
I am pleased to hear that you had good customer service and you found the price of our product at great value. It is also great to hear that your purchase arrived in expected time.
Kind Regards,
Mia-Lilly
Reply from Goldsmiths
Dear Jane,
Thank you for your positive review.
We are pleased you had an excellent and professional service, and we look forward to welcoming you back soon.
Kind Regards,
Mia-Lilly
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