Always a good experience with goldsmiths either online or in store. The only thing I wish they would do both inshore and online is to complete the warranty card! They never do it. Other stores ive bou... See more
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The process of selecting and buying the watch was simple and easy. Unfortunately the courier service was very poor; the driver said there was no-one home when I was present and waiting the whole time.... See more
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The experience with Goldsmiths was good. The guy called Lawrence at Trafford Centre branch was brilliant. In terms of customer service, other staff members were average and below average really. Deliv... See more
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Welcomed by friendly staff. Even though the item we wanted wasn't stocked at the Peterborough branch The lady was very helpful and explained how we could find the item required. We ordered from the we... See more
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Company details
About Goldsmiths
Written by the company
SHOP Jewellery
SHOP Watches
SHOP Engagement Rings
EST. 1778
With more than 230 years of tradition and experience, our first showroom opened in Newcastle in 1778. We were the jewellers who made the Rugby League Trophy, and we were the UK's first appointed stockist of Rolex watches in 1919.
Through the years, Goldsmiths has been elevated and transformed into a dynamic destination for luxury watches such as Rolex, OMEGA, Tudor, TAG Heuer, Breitling and Cartier.
Today, Goldsmiths is the one of the leading quality jewellers in the UK with over 90 showrooms in every major town and city from Aberdeen to the south coast and Northern Ireland, selling fine jewellery and diamonds.
It all comes down to one thing: we love what we do, and it shows. Big or small, gold or silver. We love it all and our team is expertly trained to help you find and keep safe items you will treasure forever.
If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by contacting customer.relations@thewosgroup.com
Contact info
4.4
Excellent
29K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Reply from Goldsmiths
Dear James,
Thank you for your positive review.
We are so pleased that you found the service offered to you great, we hope you continue to enjoy your purchase.
Many Thanks,
Mia-Lilly
Northern Goldsmiths offered a very good…
Northern Goldsmiths offered a very good price for the Tissot watch that I purchased. It was delivered the next day, which is an outstanding service on their behalf. I definitely recommend Northern Goldsmiths.. 5***** purchase experience thank you!!
July 26, 2026
Reply from Goldsmiths
Dear Kenneth Wilson,
Thank you for your 5* review.
We're delighted to hear that you found a great price on your Tissot watch and that it was delivered the very next day. It's wonderful to know that you had such a positive purchasing experience and that our service met your expectations.
Thank you for your recommendation and 5-star review. We hope you enjoy your new watch for many years to come.
Kind Regards,
Mia-Lilly
Really poor service
Really poor service. Tried to cancel the order but couldn't speak to anyone. Tried multiple times via phone to customer services and each time I got to number 1 in the que the line went dead. Topped off by the parcel being left on my doorstep and then going missing. Still unable to resolve.
July 26, 2026
Reply from Goldsmiths
Dear Damian Binge,
Thank you for your feedback.
We're sorry to hear about your experience and appreciate how frustrating this must have been. We understand your concerns regarding the difficulty you experienced when trying to contact our Customer Services team, as well as the issues surrounding the delivery of your order.
If you have not already done so, please contact webenquiries@goldsmiths.co.uk
Kind Regards,
Mia-Lilly
Reply from Goldsmiths
Dear Km,
Thank you for your 5* review.
I am pleased to hear that you had good customer service and you found the price of our product at great value. It is also great to hear that your purchase arrived in expected time.
Kind Regards,
Mia-Lilly
Reply from Goldsmiths
Dear Jane,
Thank you for your positive review.
We are pleased you had an excellent and professional service, and we look forward to welcoming you back soon.
Kind Regards,
Mia-Lilly
Reply from Goldsmiths
Dear Marisa Godopoulos,
Thank you for leaving your feedback.
I am pleased to hear that you are happy with the speed of the delivery, and you were kept informed from start to finish, thank you for your purchase.
Kind Regards,
Mia-Lilly
Easy to use website
Easy to use website. Super fast delivery. Felt very confident with the whole process. Thank you.
July 27, 2026
Reply from Goldsmiths
Dear Kathleen,
Thank you for your 5* review.
We're delighted to hear you found the website easy to use and felt confident throughout the process. We appreciate your support and hope to assist you again in the future.
Many Thanks,
Mia-Lilly
Beautiful product sent next day…
Beautiful product sent next day delivery no issues 10/10 customer service
July 27, 2026
Reply from Goldsmiths
Dear Julie Kaye,
Thank you for your lovely feedback.
We're delighted you're happy with your product and service. We appreciate your support and look forward to helping you again.
Many Thanks,
Mia-Lilly
Reply from Goldsmiths
Dear Miss Faeza Choudry,
Thank you for your positive review.
We're pleased to hear you were happy with the delivery and customer service. We appreciate your support.
Many Thanks,
Mia-Lilly
Don't offer the gift wrapping.
Well,the parcel arrived in time. What wasn't right...the wrapping paper which I paid £2.50. It looks very flimsy and for sure is not enough to wrap the box. It was placed underneath the box which is heavy ,therefore it has a lot of creases. Just don't offer this kind of wrapping, because it would strip the gift of its elegance. I don’t think Hamilton would be proud of the gift wrapping paper. I will buy my own. I would expect more from that reputable company.
July 27, 2026
Reply from Goldsmiths
Dear Grace Urbaczewska,
Thank you for your feedback.
We're pleased your parcel arrived on time, but we're sorry to hear the gift wrap did not meet your expectations. We appreciate your comments and will take them on board as we continue to improve our service.
Best Regards,
Mia-Lilly
Reply from Goldsmiths
Dear Paul,
Thank you for your kind feedback.
We are pleased you had an excellent service, and you order arrived on time.
Kind Regards,
Mia-Lilly
Love the range you have
Love the range you have. The shop experience is brilliant even though I bought on line this time.
The items were delivered when you said.
Will buy again.
July 27, 2026
Reply from Goldsmiths
Dear Lee Davison,
Thank you for your kind feedback.
We're delighted to hear you enjoyed your shopping experience and that your order arrived as expected. We appreciate your support and look forward to welcoming you back again soon.
Kind Regards,
Mia-Lilly
Poor quality, workmanship and after sales care.
The watch arrived with what I presumed was the strap on upside down. I contacted customer service who informed me that this is how it should be so after 60 years of putting on a watch strap I now have to develop a cack handed system. The second hand appears to be travelling about twice the speed it should and the response from customer service was “take it to the nearest store” which happens to be 20 miles away…….
I recently took another of your watches into Canterbury to be repaired and the service was excellent.
July 26, 2026
Reply from Goldsmiths
Dear Mike Potter,
Thank you for your feedback.
We're sorry to hear you were disappointed with your experience and appreciate you bringing these concerns to our attention. Your comments have been noted, and we're pleased to hear you previously received excellent service from our Canterbury store.
If you are open to discuss this further, we would like to hear more. This will give us an insight into how we can improve your experience. Please do email us with more information using the email address client.experience@thewosgroup.com
Kind Regards,
Mia-Lilly
A big thank you to the team downstairs…
A big thank you to the team downstairs in the Intu Centre.
From the moment I walked into the shop looking for an engagement ring, right through to choosing our wedding rings, I was made to feel important. Whether I was spending a little or a lot, I was always made to feel welcome.
The team were professional throughout, incredibly friendly, and always happy to help. They even offered me a drink, which was a lovely touch and made the experience even more enjoyable.
They took a genuine interest in our wedding plans, which made the whole experience feel so personal and special. They are absolute diamonds, and I can't recommend them highly enough.
Thank you all for making such an important part of our wedding journey so memorable.
Tracey Gee
July 27, 2026
Reply from Goldsmiths
Hello Tracey,
Thank you for your fantastic feedback. We're delighted that you had a positive experience and appreciate you taking the time to leave us a review. We hope to welcome you back in the near future.
Kind regards,
Kiera
Item not working and arrived late
Item arrived late, poor communication throughout. Watch arrived looking in excellent condition but the automatic movement actually doesn’t work.
July 26, 2026
Reply from Goldsmiths
Hello Mark,
Thank you for taking the time to leave your feedback. We are sorry to hear that your order arrived later than expected and that the communication throughout the process did not meet your expectations.
We also understand how disappointing it must have been to discover that the watch was not functioning correctly upon arrival, despite the item appearing to be in excellent condition. This is not the standard of product quality or service we aim to provide.
We would like the opportunity to investigate this matter further and assist in resolving your concerns. Please contact our Customer Experience team at client.experience@thewosgroup.com with your order details, and a member of the team will be happy to help.
Kind regards,
Kiera
Excellent service
We were served by Rebecca at The Mall Bristol. She was very knowledgeable and helpful. We bought the most beautiful diamond ring, which was delivered to my home address the following day. Thank you
July 27, 2026
Reply from Goldsmiths
Hello Emma,
Thank you for your fantastic feedback. We're delighted that you had a positive experience and appreciate you taking the time to leave us a review. We hope to welcome you back in the near future.
Best wishes,
Kiera
Excellent service as always
Excellent service as always. Amazingly fast delivery and high quality products.
July 26, 2026
Reply from Goldsmiths
Hello Scott,
Thank you for your fantastic feedback. We're delighted that you had a positive experience and appreciate you taking the time to leave us a review. We hope to welcome you back in the near future.
Kind regards,
Kiera
My order arrived yesterday
My order arrived yesterday, I am extremely happy with the service provided, from in-store to delivery.
thank you
July 25, 2026
Reply from Goldsmiths
Hello Fiona,
Thank you for your fantastic feedback. We're delighted that you had a positive experience and appreciate you taking the time to leave us a review. We hope to welcome you back in the near future.
Best wishes,
Kiera
The worst customer service I've ever experienced
If I could give this zero stars I would. Received the item fine but it's too small so I want to return it. The returns 'portal' tells me that it's too late to return (it's not) so I try contacting them first via email, then when I get no reply after a week I try telephone (no answer, queue doesn't move in 15 minutes) and 'live chat' - again, no answer, queue doesn't move in 15 minutes.
I finally received what looks like an automated reply to my original email today - *19 days* after I contacted them - in which all the 'helpful' links to returns information and store location are broken.
There is no customer care here. If your order arrives fine then breathe a sigh of relief because otherwise you're very much on your own.
July 27, 2026
Unprompted review
Reply from Goldsmiths
Hello Paul,
Thank you for taking the time to leave your feedback. We are sorry to hear about the difficulties you have experienced when trying to arrange a return and contact our Client Service team.
We understand how frustrating it must have been to encounter issues with the returns portal, followed by delays in receiving a response to your email and being unable to obtain assistance via telephone or live chat.
We also appreciate your disappointment regarding the delayed response and the issues you experienced with the information provided.
This is not the level of service we strive to provide, and we regret the frustration and inconvenience this situation has caused.
We would like the opportunity to investigate this matter further and assist with your return. Please contact our Customer Experience team at client.experience@thewosgroup.com with your order details, and a member of the team will be happy to help.
Kind regards,
Kiera
Pen didn’t work possibly no ink in…
Pen didn’t work possibly no ink in refill not good for a £500 Montblanc pen.
July 27, 2026
Reply from Goldsmiths
Hello,
Thank you for taking the time to leave your feedback. We are sorry to hear that you experienced an issue with your Montblanc pen.
We understand how disappointing it must have been to receive a product that was not performing as expected, particularly given the value and reputation associated with the brand. This is not the experience we want our clients to have.
We would welcome the opportunity to investigate this matter further and assist with a resolution. Please contact our Customer Experience team at client.experience@thewosgroup.com with your order details, and a member of the team will be happy to help.
Kind regards,
Kiera
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