GONG Galaxy Reviews 714

Wrote an E-Mail with a question and a request for a manual. Got an answer from Jean Philippe within hours including the requested manual and a short description of my solution so I actually did not even need the manual anyomore. Excellent experience.

Very good service and advice from the Gong Galaxy team!
Happy to surf Gong!
🤙🏼

Despite the error of the courier company (which meant that instead of the package heading to me in the UK it went back to the vendor "Gong Galaxy") and my incessant emails Inquiring about the whereabouts of my package, I was kept reassured by the team

Good communication and feedback with the team. They are fast and kind

After sales service is first class from the team at GONG. Super fast at responding and taking action. Really putting the customer first. Highly recommend buying gear from the company.

Great customer care,quick and perfect,no frills just the solution.
Keep on,great factory and great product

luca

Using Gong gear for more then a year now. (Wingfoiling)
I’ve had good advice everytime when I informed for more advanced stuff.
Quality is very good, and I like that they have plenty off choice especially in the foil range, and boards.
Last week my boardleash broke(things happen), and the same week they sended me a new one, that I think is good service.
Yes, sometimes they are out of stock and you have to wait a few days or weeks, but it’s worth the wait.
Gong, I like the brand🤙🏻

You can trust them. Serious and great enterprise!

To order in Holland and have it send to a french adress seemed digitally impossible!! Than I asked for advice by telephone 3 times…… no way…. They kept trying to work me through their digital prison. I cancelled my allready paid order….. it took 15 minutes to pay. It takes them 12 working days to repay me.
No go for Gong for me.
Johan Ruimzicht

Absolutely fantastic experience from the start. I had lots of questions which were answered straight away, I was a bit worried about ordering to the UK however it was no problem at all, and i received my gear pretty quick. On the water I'm really impressed the wing gear is exactly what I wanted and gong suggested.

excellent company, fast polite and correct! customer service followed up my problem immediately; my new table had technical problems and thanks to the speed of all the customer service it was replaced.
special thanks to Oliver Bertinetti (very precious person!)

Excellent customer service experience. Swift and kind reply.

Appalling customer service. my order has been lost for 5 weeks. I have asked for a refund and they are refusing until the goods arrive with me, I refuse the delivery and hope they receive it back with them.
Do not use this business

my ordered board was delivered within a very short time. After I noticed that a seam was not glued well, my complaint was processed immediately. The service was just great. My new board was sent back to me immediately. Very good company, fantastic service

I lived in Martinique for a while and ordered some Gong products. Gong provides first-class service and professionally supports overseas shipment. many thanks for the support

Ι fill obliged to Congratulate the company Gong for the after-sales service . It is no coincidence that the company is at the top of the world .I wish all companies worked as efficiently and respected their customers as you do.

Excellent service and Advice from Anthony in store and Marine via email.
We purchased our new kit on-line in Uk. But collected direct from the store which was fantastic as we needed to alter our order. Then Marine very quickly re did our PABLO form for reclaim of VAT on return to UK Big Thankyou

I've had a great experience with Gong Galaxy!
They have an excellent Customer Service Team. After a bit of chatting I've decided to purchase an Alvator V2 Curve ALU Carbon XLT. Thank you Cyril for the detailed technical advice! The hydrofoil was delivered by DHL to Halifax/Canada in less than a week (to my surprise) and I can say the shipping cost was decent. The package arrived in a very good condition and I was quite well impressed by the high quality of the product. I am happy I saved a lot of money, taking advantage of the Direct Sales Services of Gong Galaxy! Highly Recommended!
After I've purchased my item (used my VISA), within 24 hours, I've received confirmation/detail emails from Societe Generale (their bank) and DHL (delivery).
Thank you Gong Galaxy!

Had a lot of orders from Gong all have been great the customer service has been helpful and honest .
Good well built products .
It takes a bit longer to get things to uk bit it's the UK that's the slow bit usually.

The customer support is the best .! Really helping you .appreciated thanks marine!