GONG Galaxy Reviews 714

The website is very intuitive and well furnished with plenty of detail on products.
I also had to contact the team after placing the order to delay shipping for personal reasons, they replied very promptly and helped me out

The customer support has been excellent. I received replies within a reasonable time, so I’m fully satisfied.

Since the release of their new V3 setups I feel like I can't go wrong with whatever foil products I've been buying. I actually sold my foil setup from one of the big American companies so I could switch to Gong and actually buy the foils I needed at a price that didn't cause a cardiac arrest.

Marion, me atendió perfectamente en castellano, y solventando todas mis dudas sobre el material, y las condiciones de uso, Enhorabuena! Seguid así! Marion, she helped me perfectly in Spanish, answering all my questions about the material and conditions of use. Well done! Keep up the good work!

Superior customer service! Had a mast break in the fuselage. Even though they said it was my mistake, they decided to replace everything. 1500EUR. Going above and beyond what you can expect! Awesome 👍

I am always impressed by the team! At Gong, you get great products at a fair price. But if something does break or doesn't arrive in good condition because it was mishandled during shipping, you are not left to deal with it alone. I always receive quick and friendly advice, whether I need tips before making a purchase or help dealing with unforeseen events.
Very good service—thank you very much.

The "Wing board" ordered by Gong arrived damaged due to an error by one of the delivery personnel. After contacting customer support and providing all the evidence of the incident via email and photographic documentation, Gong promptly replaced the board.

Blandine assisted me from the customers care concerning an order; she has been very efficient and helpful!
Thanks again!

I use Gong wingfoiling boards and foil setups and I like the equipment. It is hard to beat their value per price.
There are cases when I need to wait a bit longer for my equipment to arrive, however, that is visible in the webshop and I know I will need to wait.
There were times when something went wrong during shipment (carrier lost my package) but, with a little bit more waiting, it was resolved to my satisfaction.

I’m give a positive feedback🙂 my experience was super great from the first time that i ask some questions about a product. The feedback was fast and with many details 🙃

I’m very happy with the product and with the people that work there top 😊

First I bought the kitesurfing equipment from Gong (because the price was very good compared to other brands) in 2018.
I was very satisfied with the delivery, the quality and the advice I needed (very fast responses). I have five of their boards. I only had one problem with the board (blisters formed on the top surface). They replaced the board with a new one without any problems. I have another board (the most famous brand, twice as expensive), but some blisters formed on the top surface on that one as well. I am very satisfied and happy to say that Gong produces good and affordable equipment.

The payment with credit cart is not easy, the rest very good.
The estrategia to product depending of the demand is interesting.

"I had a defective product, which I reported to Gong. They replied promptly the same day and sent me a replacement product. Thank you, Gong!"

Hi all, I'll start by saying I've received a wing foil package from Gong and I'm genuinely pleased with it. We had some issue getting it shipped from France to UK but customs is not Gongs fault and the package was delivered within 3 weeks. What I am very unhappy about is that I received the kit this week (V2 foil package) to find out the same week its been discontinued and the V3 is for sale at the same price. This would be fair play if I hadn't asked the Gong team for their advise. I would have expected them to tell me that the board was about to be discontinued one week later. Furthermore I asked their customer service when the V2 Mast would be back in stock and I was told its also discontinued (so no parts continuation) and their customer service advised me to speak to their technical department, not really very customer servic-ie surely that why we contact customer service. Really disappointed and feel I'm now stuck with a package that's got no continuation or parts (unless I buy a complete new foil setup) and now decent support from their CS team to guide me through options. Bad news, expect more from businesses now days

I ordered a travel bag from GONG for a time-sensitive trip as part of the Wingfoil World Tour. The gear arrived just in time, and the product quality is great, but the process was more stressful than expected.

To be fair, the GONG support team was quite responsive to my emails and did try to assist. The main issue seemed to be internal logistical delays — the order only shipped on day 4, after I followed up to ask about the status. While I wish the shipment had been prioritized given the urgency I had communicated from the start, I still appreciate their customer service efforts.

Overall, it was a bit of a bumpy experience, but they did their best to help, and the product arrived just in time.

I'm a dedicated pumping foiler and have been using Gong gear from the start. I began with the Trail 2XL, which allowed me to pump for over 2 minutes — a great entry point for anyone getting into the sport. I then experimented with the Veloce HDW L, which is fun but requires significant speed for dock starts. Most recently, I added the Ultra Trail 2XL to my quiver.
From an equipment standpoint, Gong offers excellent value for money. The performance is solid, and compared to other brands, the pricing is very competitive — making it a great choice for both beginners and experienced riders.
However, I’ve deducted one star due to the service experience. The average time between order, preparation, and delivery was around 7 days, which is noticeably longer than the 2–3 day standard I’ve experienced with other brands. Additionally, in my first full pack order, the M6x35mm screws for the mast were missing. Luckily, I had also purchased a full screw set, so I could still assemble everything — but considering the total cost of the pack, this oversight was disappointing.

Updated my initial rating from 4 stars to 2 stars due to the customer service experience.
After reaching out via the contact form as instructed, the response I received was:
"Hello Sébastien,
Merci pour votre message,
Il est effectivement important de vérifier que vous avez bien tous les équipements à réception de votre commande. Nous restons à votre disposition"
After a few messages, they offered a €5 coupon.
Ironically, with my missing screw the experience was more satisfying than the frustrating email exchange that led to the coupon.
Maybe the person I interacted with was just having a tough day.
That said, I still believe the equipment is excellent and competitively priced.

Due to my own mistake, I made some incorrect payments. Even though several months had already passed, the GONG team went above and beyond to help me — they issued credit notes and corrected the invoices, even though they had absolutely no obligation to do so.

They handled everything quickly, professionally, and with genuine care. Thank you, GONG — you’re truly outstanding, not only for the quality of your products but also for the way you treat your customers. 100% professionalism and integrity!

Great service, affordable price for top products and world wide delivery - what else do do you need?

Excellent service and support!
Had an issue with a product, and got good help to clarify if it was user error or product fault.
It was peak season, so response time was quite long, but probably difficult to avoid...
After we concluded of faulty product, the return process was very quick and smood.

Not everything went well with my order (availability of items), but Gong's customer service compensated for it through friendly attendence, prompt and professional information and solution delivery. Thank you for this, Blandine!