Spent a few days looking online for a used car after mine was stolen and had just received the insurance payout. I hate the car buying process.. I dislike dealing with private sellers as some are no... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Looking for a car for a friend of mine who had to change from manual to automatic , we visited many second hand dealerships . Found the right car here and what a lovely experience it’s had been ! Te... See more
Company replied
I went to Good motors in Aug 2025 and left with a new car. I was assisted by Adrian, who was extremely helpful. The car I went to see I was unsure about, but there was one I had seen online that wasn... See more
Company replied
Flew across from NI to purchase my car from Good Motors. Obviously flying over I needed everything to go smooth and easy and to this end Tariq kept me right. We agreed a price the previous day after t... See more
Company replied
Company details
Written by the company
Good Motors is a Value for Money used car dealer based in Bury Greater Manchester. We are proud to offer you a first-class customer service and very competitive pricing. At Good Motors Ltd we stock a range of used cars to suit all budgets and lifestyles, we are sure to have the right car for you. so please browse our stock list
Contact info
Wellington Street, BL8 2AL, Bury, United Kingdom
- 01617111012
- good.motors@yahoo.com
- www.good-motors.co.uk
4.3
Excellent
368 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lexus Hybrid
The service was great and I got value for the money. The staff were friendly and they answered all my questions politely.
April 29, 2025
Unprompted review
Reply from Good Motors
Thank you for your kind words! We’re so pleased to hear that you had a great experience with us and felt you received value for your money. Our team is always happy to answer any questions, and we’re glad you found them friendly and helpful.
We truly appreciate your feedback and look forward to serving you again in the future!
Kind regards,
Good Motors Team
The guy we met was amazing his name is…
The guy we met was amazing his name is Shaqeel. he gave us perfect info abt the car and we really enjoyed his presentation
April 27, 2025
Unprompted review
Reply from Good Motors
Thank you so much for your kind words! We’re thrilled to hear that Shaqeel made your experience with us so enjoyable. We’re glad you found his presentation informative and helpful.
We’ll be sure to pass along your feedback to Shaqeel, and we truly appreciate your trust in us.
Kind regards,
Good Motors Team
Very efficient
Very efficient, did everything online and only spent 15 minutes at the dealership before I was driving away.
April 24, 2025
Unprompted review
Reply from Good Motors
Thank you for your great feedback! We’re thrilled to hear that your experience was efficient and seamless, with everything sorted online so quickly. It’s great to know you were able to drive away in just 15 minutes!
We truly appreciate your business and hope to serve you again in the future.
Kind regards,
Good Motors Team
Thanks Shaqeel for your great service
Thanks Shaqeel for your great service!
Regards, Anthony
April 23, 2025
Unprompted review
Reply from Good Motors
Thank you for your kind words! We’re so glad to hear that Shaqeel provided you with great service. At Good Motors, we pride ourselves on treating customers fairly and offering very good value for money, so it’s wonderful to know you had a positive experience. We’ll be sure to pass along your thanks to Shaqeel.
Kind regards,
Good Motors Team
Brilliant service 5 stars for shaq love…
Brilliant service 5 stars for shaq love my new motor
April 22, 2025
Unprompted review
Reply from Good Motors
Thank you so much for your 5-star review! We’re thrilled to hear that you’re loving your new motor and that Shaqeel provided brilliant service. We’ll be sure to pass along your kind words to him.
Kind regards,
Good Motors Team
Reply from Good Motors
Thank you for your great feedback! We’re so glad to hear that you had a fantastic experience with us.
Kind regards,
Good Motors Team
Very helpful and helped me insure the…
Very helpful and helped me insure the car that took for ever ...lol
April 20, 2025
Unprompted review
Reply from Good Motors
Thank you for your kind words! We're glad we could assist you with the insurance, even if it took a bit longer than expected! 😊 We're happy to hear everything worked out in the end.
Kind regards,
Good Motors Team
Reply from Good Motors
Thank you for your feedback! We're glad to hear you had a good experience with us.
Kind regards,
Good Motors Team
No hard sales pressure
I went with my friend to view a Vauxhall combo life. Shaqeel was very pleasant and most helpful. There was never no sales pressure. He left is too it to look at the car and allowed us a test drive on our own. Which has never happened before! I have always been accompanied. I did end up buying the car and so far very pleased with it. I would recommend the company if you are interested in buying a new car
April 3, 2025
Unprompted review
Reply from Good Motors
Thank you so much for your kind words! We’re thrilled to hear that Shaqeel provided such a pleasant and pressure-free experience. We believe in giving our customers the space they need to make their own decisions, and we’re glad that you appreciated the opportunity to test drive the car on your own.
It’s fantastic to know you’re happy with your Vauxhall Combo Life, and we really appreciate your recommendation.
Kind regards,
Good Motors Team
Shaqeel was very helpful!
Shaqeel was very helpful. Not pushy in any way just honest and accurate.
April 9, 2025
Unprompted review
Reply from Good Motors
Thank you for your kind words! We’re so pleased to hear that Shaqeel was able to assist you in an honest and helpful way. At Good Motor's, we’re all about creating a relaxed, no-pressure environment where you can feel confident in your choices. We’re glad you felt that during your visit, and we truly appreciate you taking the time to share your experience.
Kind regards,
Good Motor's Team
Please avoid and look elsewhere where
Do not buy from this garage avoid and take your time in looking elsewhere.
I purchased a Tesla model X LF18TKD which is now back up for sale do not buy this car.
Arrived with passenger window not working
Rear camera broken
Dead 12v battery
Faulty on board charger
Severely scratched windscreen that's needs to be replaced
.
Tried to get the on board charger repaired through Tesla.
The garage said they won't pay for anything above 10% value of the car .
Then said they would pay.
Then said they need approval higher up and the guy was out the country .
Then told me to pay and they would reimburse me but couldn't even pay me £213 for a 12v battery that had to be replaced so I didn't trust them .
Took out a 3rd party Warrenty and wanted me to lie about when the fault occured so they could make a claim to try repair I wasn't comfortable with this and refused .
I told the finance company what they were playing at they then lied to them . So I sent over evidence showing what they were trying to do.
Paid nearly 8k deposit and threatened to try and claim wear and tear on viechle when funny enough they get the car back and like magic damage appears on the car .
Luckily I did detailed video and photos of interior and exterior of the car and the collection agency who took the car back also did a vehicle report showing condition and that what they were trying to claim for did not come from me.
Just a very bad garage please avoid and spend your money else where look at other reviews I'm not the only one.
January 4, 2025
Unprompted review
Reply from Good Motors
Thank you for sharing your feedback. We would like to clarify a few points regarding your experience with us.
To begin, the vehicle was purchased by a mother on behalf of her daughter and son-in-law. Good Motors has been working directly with all parties involved to resolve any concerns. However, it’s not always easy to get three people to agree on a resolution, and this made the process more challenging from the start.
Regarding the passenger window switch and rear camera, we promptly sent out the necessary parts for fitting, which the son-in-law handled. He was genuinely understanding and cooperative throughout the process. However, we believe he was under pressure from the mother-in-law and partner, which complicated the situation. We ensured the resolution of these initial issues as quickly as possible. Additionally, no mention of a damaged windscreen was made upon delivery, and we provided detailed photos of the vehicle prior to delivery, which did not indicate any such damage.
With regard to the 12V battery, it’s important to note that this is considered a consumable item and is not covered under our warranty. We understand the frustration that can arise from this, but it’s standard industry practice for such items to be excluded from coverage.
For the on-board charger, we did everything possible to support the repair process. After conducting further diagnostics and confirming the issue with Tesla, we were able to authorize a repair for the charger, which was a significant cost of nearly £3,000 at your local Tesla center. The son-in-law arranged and agreed to the booking for this repair. However, a day before the booking, we were unexpectedly asked to provide our company bank details so that we could be added to Tesla's app. This is not a standard procedure and something no business would typically allow. The usual process would have been for us to contact Tesla after the repair was complete and settle the payment directly with them.
At that point, the daughter and son-in-law decided to cancel the repair, and all allegations made were refuted. They even apologized to us for the confusion. We acknowledge that the finance unwind process took longer than anticipated, and while we regret any delays, we were working within the necessary protocols.
Upon the return of the vehicle, we noticed clear signs of excessive wear and tear. As per standard procedure, we are entitled to be compensated for any damage beyond fair wear and tear, which we believe is the case here.
If you would like to discuss this matter further or have any additional concerns, please feel free to contact us directly. We are always happy to engage in constructive discussions and work towards a fair resolution.
Kind Regards
Good Motors Team
Great customer service
Great customer service, quality car at a reasonable price, bought with confidence. Thank you
March 31, 2025
Unprompted review
Reply from Good Motors
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Providing excellent customer service and offering quality vehicles at reasonable prices is something we take great pride in. We’re delighted you bought with confidence, and we truly appreciate your trust in us.
If you ever need anything in the future, don’t hesitate to reach out. We’re always here to help!
Kind regards,
The Good Motors Team
Shaqeel helped me greatly excellent…
Shaqeel helped me greatly excellent customer service and advise!
April 2, 2025
Unprompted review
Reply from Good Motors
Thank you for your wonderful feedback! We're so glad to hear that Shaqeel was able to assist you and provide excellent customer service and advice. We truly value our team members, and it's great to know their efforts made a difference in your experience.
If you ever need any further assistance, don’t hesitate to reach out. We're always here to help!
Kind regards,
The Good Motors Team
Purchased a Tesla from Good Motors
Purchased a Tesla from Good Motors, great service and was delivered on time
March 22, 2025
Unprompted review
Reply from Good Motors
Thank you so much for your positive feedback! We're thrilled to hear that you're happy with your Tesla purchase and that the service met your expectations. It’s great to know everything was delivered on time and that you had a smooth experience with us.
Kind regards,
The Good Motors Team
More than satisfied
I had a two hour journey to purchase the car that suited my needs. Archie was really helpful with no pressure which I really liked. I was very impressed from day one with the rest of their team even down to the delivery driver. Would definitely recommend Good Motors.
March 14, 2025
Unprompted review
Reply from Good Motors
Thank you for your fantastic review! We’re so glad to hear that Archie and the rest of the team were able to provide you with a positive, pressure-free experience. It's great to know that your journey was worth it and that everything, from the car to the delivery, met your expectations. Your recommendation means a lot to us.
Kind regards,
The Good Motors Team
Amazing service lovely people
March 25, 2025
Unprompted review
Reply from Good Motors
Thank you for your kind words! We're so glad to hear you had an amazing experience with us and that our team made a positive impression. We truly appreciate your feedback.
Kind regards,
The Good Motors Team
Great experience buying a Jaguar I Pace
Great experience buying a Jaguar I Pace
Thanks to Shaqeel who sorted all the paperwork seamlessly.
No hard sell open conversation by both sides deal done.
Arrive on collection day with my part x & left 20mins later no hassle.
Would definitely recommend Good Motors
March 24, 2025
Unprompted review
Reply from Good Motors
Thank you for your wonderful feedback! We're so glad to hear that Shaqeel was able to assist you with the paperwork smoothly and that you appreciated the open, hassle-free experience. It's great to know the collection process was quick and easy for you.
Your recommendation means a lot to us, and we truly appreciate your kind words!
Kind regards,
The Good Motors Team
Fantastic
Fantastic customer service from Tony, such a pleasant experience. He was so welcoming and he even let my daughter play with the toys in his office, he helped with paying off the finance. Would highly recommend ⭐️⭐️⭐️⭐️⭐️
March 22, 2025
Unprompted review
Reply from Good Motors
Thank you so much for your kind words! We're delighted to hear that Tony provided such fantastic customer service and made your experience a pleasant one. It’s great to know he went above and beyond to help, even making your daughter feel at home.
Your 5-star recommendation means the world to us, and we truly appreciate your feedback!
Kind regards,
The Good Motors Team
Tailor made customer service
Got a Lexus is300 and Shaqeel was an awesome businessman. Will definitely comeback for a car to surprise my Mrs.
March 18, 2025
Unprompted review
Reply from Good Motors
Thank you for your fantastic review! We're so glad to hear you had a great experience with Shaqeel. It’s wonderful to know you're happy with your Lexus IS300, and we’re excited that you’ll be returning for your next purchase. We look forward to helping you surprise your Mrs. in the future!
Kind regards,
The Good Motors Team
This is my second car from good motors…
This is my second car from good motors buy with confidence
March 15, 2025
Unprompted review
Reply from Good Motors
Thank you for your continued trust in us! We’re thrilled to hear that this is your second car from Good Motors and that you had another great experience. Buying with confidence is exactly what we aim for, and we truly appreciate your loyalty.
Kind regards,
The Good Motors Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.