Good Motors Reviews 

368
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, approachable, and helpful throughout the entire vehicle purchase journey. People really appreciate the smooth communication, noting that representatives provide clear instructional videos and answer all questions promptly without any pressure. Some reviewers were not happy with post-purchase support, reporting unexpected mechanical faults and various vehicle issues shortly after driving away. Consumers also mentioned experiencing unhelpful communication, rude attitudes, and frustrating difficulties when trying to resolve these urgent problems with the team. Buyers noted that getting proper assistance after discovering these defects proved to be a challenging and stressful situation.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are friendly, approachable, and... See more

Service

Users describe positive interactions with service, highlighting helpful and professional staff who make the... See more

Product

Reviewers mention ambiguous feedback about product, reflecting a wide range of differing experiences. While... See more

Customer service

Clients share ambiguous opinions on customer service. While many reviewers report terrible support, claiming... See more

Quality

Consumers find quality to be disappointing, consistently reporting serious mechanical issues and vehicle... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spent a few days looking online for a used car after mine was stolen and had just received the insurance payout. I hate the car buying process.. I dislike dealing with private sellers as some are no... See more

Company replied

Rated 5 out of 5 stars

Looking for a car for a friend of mine who had to change from manual to automatic , we visited many second hand dealerships . Found the right car here and what a lovely experience it’s had been ! Te... See more

Company replied

Rated 5 out of 5 stars

I went to Good motors in Aug 2025 and left with a new car. I was assisted by Adrian, who was extremely helpful. The car I went to see I was unsure about, but there was one I had seen online that wasn... See more

Company replied

Rated 5 out of 5 stars

Flew across from NI to purchase my car from Good Motors. Obviously flying over I needed everything to go smooth and easy and to this end Tariq kept me right. We agreed a price the previous day after t... See more

Company replied


Company details

  1. Used Car Dealer

Written by the company

Good Motors is a Value for Money used car dealer based in Bury Greater Manchester. We are proud to offer you a first-class customer service and very competitive pricing. At Good Motors Ltd we stock a range of used cars to suit all budgets and lifestyles, we are sure to have the right car for you. so please browse our stock list


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

368 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(368)

61 reviews in the last 12 months

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Rated 5 out of 5 stars

Super service top guys .

Super service top guys .. shaqs the man boxed us off a really good deal

March 15, 2025
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you for your great feedback! We're so glad to hear you had a fantastic experience with Shaqeel. It’s wonderful to know he helped you secure a great deal. We appreciate your kind words and are thrilled you’re happy with the service.

Kind regards,
The Good Motors Team

Rated 5 out of 5 stars

Im new to uk and work for nhs

Im new to uk and work for nhs
Shaqeel and good motors gang took care of everything. From finance - warranty road tax insurance and the advice and service was amazing there is a no pressure family friendly atmosphere,will definitely recommend to friends family and colleagues … i am so hapoy with my hybrid
Thanks again

March 13, 2025
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you so much for your kind words! We’re thrilled to hear that Shaqeel and the team were able to assist you with everything, from finance to warranty, road tax, and insurance. We’re glad you felt the no-pressure, family-friendly atmosphere, and it’s great to know you're happy with your hybrid. Your recommendation means a lot to us!

Best of luck with your new car, and thank you again for choosing Good Motors.

Kind regards,
The Good Motors Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, can't fault them. Great car at a really good price would definitely use again.

March 12, 2025
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you for your wonderful review! We’re so glad to hear that you had an excellent experience with us and that you're happy with your new car. It’s always our goal to provide great customer service and value, so it’s fantastic to know we met your expectations.

We’d be more than happy to assist you again in the future. Thanks again for choosing Good Motors!

Kind regards,
Good Motors

Rated 5 out of 5 stars

Super service can't fault Shaqeel and…

Super service can't fault Shaqeel and the good motors guys
Great price on my new corolla travelled all the way from Scotland
Thank you guys

March 7, 2025
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you so much for your amazing feedback! We're thrilled to hear you had a great experience with Shaqeel and the team. It means a lot to us that you traveled all the way from Scotland for your new Corolla, and we’re so glad we could offer you a great price.

We truly appreciate your kind words and your trust in us. If you ever need anything in the future, don’t hesitate to reach out!

Safe travels and enjoy your new car!

Kind regards,
Good Motors

Rated 5 out of 5 stars

Excellent service from Shaqeel and his…

Excellent service from Shaqeel and his team

March 6, 2025
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you for your fantastic feedback! We're so pleased to hear that you received excellent service from Shaqeel and the team. We always aim to provide the best experience possible, and it's great to know that we met your expectations.

If you ever need anything in the future, please don’t hesitate to get in touch. We truly appreciate your support and look forward to assisting you again.

Kind regards,
Good Motors Team

Rated 5 out of 5 stars

Highly recommend Good Motors

Bought a car from good motors on Sunday. Went to visit the car on Saturday, brilliant customer service being shown around with the car. Took it for a test drive, wasn’t mithered, was left to look around, test drove on my own which was great. Shaqeel was brilliant he was the main person I dealt with, he was great as were all the other guys that I came into contact with! Really happy with the car thank you!

March 3, 2025
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us and that you were happy with the car. It’s great to know that Shaqeel and the team were able to provide you with excellent service and that you felt comfortable during the process. We always strive to create a relaxed, no-pressure environment for our customers, and we’re glad that you appreciated that.

We truly value your feedback, and we're so pleased to hear you're happy with your purchase. If you ever need anything in the future, don't hesitate to reach out.

Enjoy your new car, and thanks again for choosing Good Motors!

Kind regards,
Good Motors Team

Rated 2 out of 5 stars

A Cautionary Tale – Do Not Trust Their "Checks"

At first, the sale seemed promising. A test drive was arranged, a few minor issues noted, but I was assured they’d all be sorted before collection. The only sticking point was the part-exchange price—but after some negotiation, they met my asking price, and things looked good.

The agreed conditions:

The car would have a full 12-month MOT.
Their “comprehensive vehicle checks” would be legitimate. The sales rep insisted everything was done.
Minor cosmetic issues (paint chips, wheels, spoiler) would be rectified before collection.

Reality check on collection day:
I gave the car a once-over and immediately spotted issues. The tyre pressure warning light was on (odd, considering their so-called checks), and the windscreen wiper issue hadn’t been fixed. When I asked for the MOT certificate, I was told it was valid until September—despite our agreement for a fresh MOT. I refused to take the car without it.

They sent the car to their partner garage (just 5 minutes from them), where it became glaringly obvious the car would fail its MOT. The garage stopped the test, and the dealership promised to "sort it out." The verdict?

All four tyres were unroadworthy.
The wipers were still faulty.
The front brakes had a warning (which made sense—they felt soft).
This was particularly frustrating because the dealership was 2.5 hours away from my home. I had no choice but to rely on their word that the car was in good condition and ready to go. That trust was badly misplaced.

When I later had the tyres replaced, the workers looked at them and said:
"They let you drive back on these tyres?"

That tells you everything you need to know.

Their "solution":

A £350 contribution toward new tyres—based on their quick browse of a budget tyre website. This didn't cover fitting, balancing, or adjustment. My actual cost? £650 for mid-range tyres.
Swapping out the wipers from my part-ex vehicle—a car I had fitted with new wipers just weeks earlier.
Meanwhile, my part-exchange vehicle had brand new rear tyres fitted just two months prior.
Bottom line: I handed over a car in better condition than the one I received and paid them for the privilege.

This dealership claims to do thorough vehicle checks, but if that’s true, why were:

1) The illegal tyres not flagged and replaced?
2) The wiper issue ignored?
3) No detailed report identifying potential problems provided before sale?
Yes, they attempted to fix things after the fact, but that’s like shutting the stable door after the horse has bolted. Their approach feels reactive, not proactive—get the sale done and hope the customer won’t notice.

A further observation has been noted that when applying their own branded VRN, they have drilled holes into the metal bodywork of the car at the rear, and even these holes were not applied straight.

I'm not in the habit of writing negative reviews and I wish I could be more positive, but even the sales rep seemed clueless about the car he was selling. I ended up telling him more about it.

Would I buy from them again? Not a chance. Would I trust their “comprehensive checks”? Absolutely not.

February 26, 2025
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you for sharing your feedback. While we appreciate your input, we feel that your version of events does not entirely reflect the situation, and we would like to address a few points for clarity.
Firstly, regarding the vehicle you purchased, it had 9 months left on its MOT at the time of sale. We offered you a fair deal on the car, which was priced to reflect its condition, and we were happy to proceed with the sale once you agreed to the terms. We do not recall any promise of a new MOT; however, we understand there may have been some confusion. Fair play to you for being an experienced customer, and you managed to negotiate an additional £300 after the deal was concluded.
Additionally, in regard to your part-exchange, we offered you £1,000 more than the initial value we discussed, which we believe is a fair and generous offer.
Concerning the issues you raised with the tyres and windscreen wipers, we did take steps to address these and offered a contribution toward replacing the tyres. We understand that the tyres did not meet your expectations, but as a value-for-money dealer, the condition of the vehicle was reflected in its price. Despite these minor issues, you chose to proceed with the purchase.
We take customer satisfaction seriously and strive to be transparent in all our dealings. While we do not entirely agree with the severity of your review, we appreciate the opportunity to clarify our position and will continue to work on improving our service moving forward.

Kind regards,
Good Motors Team

Rated 5 out of 5 stars

Highly recommend

Highly recommend. They look after you. Very happy with the service. Thanks

March 3, 2025
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us and that you’re happy with the service provided. We always aim to take care of our customers, and it’s great to know that we met your expectations.

If you need anything in the future, please don't hesitate to reach out. We truly appreciate your recommendation!

Kind regards,
Good Motors Team

Rated 5 out of 5 stars

Excellent

Excellent. Great car and great service. Thank you to Shaqeel and all the team at Good Motors. Henry

February 14, 2025
Unprompted review
Good Motors logo

Reply from Good Motors

Dear Henry,

Thank you so much for your kind words! We’re thrilled to hear that you're enjoying your new car and that you had a great experience with our team. Shaqeel and the entire team at Good Motors will be pleased to know their efforts made a positive impact.

We truly appreciate your feedback

Thanks again, and enjoy your new car!

Kind regards,
Good Motors Team

Rated 5 out of 5 stars

Got new car today made to feel welcome…

Got new car today made to feel welcome .. easy straight forward trade in thanks

February 28, 2025
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you for your feedback! We're so glad to hear that your experience was welcoming and straightforward. We're always happy to make the process as easy as possible for our customers, and it’s great to know you felt well taken care of.

If you have any questions or need further assistance, don’t hesitate to reach out. Enjoy your new car!

Kind regards,
Good Motors Team

Rated 5 out of 5 stars

Good motors gave me a brilliant golf as…

Good motors gave me a brilliant golf as well outstanding service a test was down prior to me buying the car and service history was run down along with any others questions, car was cleaned in good condition all in all perfect service

February 22, 2025
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you for your wonderful feedback! We’re delighted to hear that you’re happy with your Golf and that you had such a positive experience with us. It’s great to know that the pre-sale checks, service history, and the condition of the car met your expectations. We take pride in providing thorough and transparent service, and we’re glad it made a difference for you.

If you have any further questions or need assistance, feel free to reach out. Enjoy your new car, and thanks again for choosing Good Motors!

Kind regards,
Good Motors Team

Rated 5 out of 5 stars

Absolutely bostin dealer

Absolutely bostin dealer! Welcomed and immediately felt relaxed, highly recommended if you're gonna pick your next car

February 20, 2025
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you so much for your kind words! We're thrilled to hear that you felt welcomed and relaxed from the moment you arrived. We always aim to create a comfortable, stress-free experience for our customers, and we’re glad to know we succeeded with you.

We truly appreciate your recommendation and look forward to helping you with your next car purchase in the future!

Kind regards,
Good Motors Team

Rated 5 out of 5 stars

Easiest car purchase ever

Easiest car purchase ever- good price, friendly people- would definitely recommend to friends and family

February 14, 2025
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you so much for your fantastic feedback! We’re thrilled to hear that your car purchase was such a smooth and easy process. Providing great prices and friendly service is what we aim for, and we’re glad that it made a positive impact on your experience.

We really appreciate your recommendation and look forward to helping your friends and family in the future!

Kind regards,
Good Motors Team

Rated 5 out of 5 stars

Tesla model 3

Bought a Tesla this week. The guys were really great, turned upto buy one through finance, decided to get another so they had to cancel and start the whole thing again. And then they delivered it for me the next day so I didn't have to drive back up!

(There is a issue with the cameras in the car which I rang and was told they will sort out without a problem, will update when done. Sure with more positive feedback.)
But leaving 5 stars now as have completed trust in the owner. Top guy.

Great garage so far. would definitely recommend.

Chris.
Tesla model 3.

February 13, 2025
Unprompted review
Good Motors logo

Reply from Good Motors

Dear Chris,

Thank you so much for your amazing feedback! We’re thrilled to hear that you’re happy with your new Tesla Model 3, and it’s great to know that our team could make the process smooth, even when changes were needed. We’re glad the delivery made it easier for you, and we truly appreciate your trust in us.

We’re also grateful that you brought the camera issue to our attention, and we’re confident our team will sort that out for you promptly. Your 5-star review means a lot to us, and we look forward to hearing your continued positive feedback once everything is resolved.

Thank you again for your recommendation, and we’re here for you if you need anything further.

Kind regards,
Good Motors Team

Rated 5 out of 5 stars

Really friendly staff and great…

Really friendly staff and great experience. Nothing was to much bother and every question was answered.
Big shout out to Tony- give him a follow. Great guy. Thank you.

February 13, 2025
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you so much for your kind words! We're delighted to hear that you had a great experience with us and that our team, especially Tony, was able to assist you with all your questions. It's always our goal to provide friendly, helpful service, and we're glad it made such a positive impact.

We'll be sure to pass along your shout-out to Tony—he’ll appreciate it! If you need anything else, don’t hesitate to reach out. Thank you again, and we hope to see you again soon.

Kind regards,
Good Motors Team

Rated 5 out of 5 stars

I am very thankful to Mr Shaqeel for…

I am very thankful to Mr Shaqeel for his good and helping mentality . I was planning to buy a car from good motors which I cannot afford ie out of my budget. But Mr Shaqeel cleared my doubt and suggest me what to do next. As a sale person he doesn’t force us to buy that which I cannot afford instead he suggests me in a good way that an elder advised to younger. Again I am very thankful to Mr Shaqeel and his Colleagues Tony which is also a good guy.

February 13, 2025
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you so much for your kind feedback! We are truly grateful for your appreciation of Mr. Shaqeel and the advice he provided. At Good Motors, we believe in offering honest guidance and supporting our customers in making decisions that are best for them, not just in making a sale. We’re glad that Shaqeel's approach helped you feel comfortable and confident in your decision.

It’s also great to hear that Tony was able to assist you in your journey as well. We'll be sure to pass along your appreciation to both of them!

Thank you again for your kind words, and if you need anything else in the future, don’t hesitate to reach out. We’re here to help!

Kind regards,
Good Motors Team

Rated 5 out of 5 stars

Highly recommend.

Highly recommend.
Tony was a pleasure to deal with.
Speedy and efficient.

February 11, 2025
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you so much for your kind words and recommendation! We're thrilled to hear that Tony provided you with a speedy and efficient experience. It’s always a pleasure to hear that our team is making a positive impact.

We truly appreciate your feedback, and if you need anything further, don’t hesitate to reach out. Thank you again for choosing Good Motors!

Kind regards,
Good Motors Team

Rated 5 out of 5 stars

Tonys awesome

Tonys awesome, Cars great,

February 11, 2025
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you for your kind words! We're thrilled to hear that you had a great experience with Tony and that you're happy with your car. We truly appreciate your feedback!

If you need anything in the future, don't hesitate to reach out. Enjoy your new car!

Kind regards,
Good Motors Team

Rated 5 out of 5 stars

Great dealer - would 100% recommend

We have had a great experience with Good motors - they were helpful, knowledgeable and patient. Answered all our questions and ensured we were 100% happy with our purchase.

February 11, 2025
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you so much for your kind words! We’re delighted to hear that you had a great experience with Good Motors and that our team was able to assist you in a helpful, knowledgeable, and patient manner. Ensuring our customers are 100% happy with their purchase is our top priority, and we’re thrilled to know we met your expectations.

If you need anything further or have any more questions, please don’t hesitate to reach out. We truly appreciate your feedback!

Kind regards,
Good Motors Team

Rated 5 out of 5 stars

Good service and great advice.

Good service and great advice.

Looking forward to enjoying the vehicle over time.

Big thanks for the support and friendly advice.

February 11, 2025
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you so much for your kind words! We’re thrilled to hear that you received great service and helpful advice from our team. It’s fantastic that you’re looking forward to enjoying your new vehicle, and we’re happy we could assist you along the way.

If you ever need any further support or have any questions, don’t hesitate to reach out. We truly appreciate your feedback!

Kind regards,
Good Motors Team

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