Goodbye Bread Reviews 138

Horrible, their website is glitched and will select the wrong size when you click on the one you want. Took forever to reply to my emails and turns out you can't get a full refund, only in store credit. Product is also poor quality.

Edit: I did email customer service and they sent it to tech support and I never got a reply

If I could leave zero stars I would.

This company is such a scam. They market cheap items as their own line and sell them at a markup. Then you wait an entire month to receive ANY communication about the item. Who ships an item four weeks later when it’s just literally tactical pants from some other company? Do yourself a favor and if you like the look of the cargo pants they’re made by ROTHCO and cheaper on their site but a horrible material and the seams are coming undone straight out of the package. I want a refund but like all these other shady companies they only do store credit so I guess the joke is on anyone that falls for their trendy marketing and shady website

Very very unprofessional. It’s been about 2 months I am waiting for my order. I called the number they provided on their only email. Nobody replied or called back. I just want to warn you not to order here. They will be out of business sooner than what you think

I saw another person write this and I experienced the exact same thing!!

“I really would warn anyone against ever buying from here. I ordered two pairs of demonias from Goodbyebread and they said it would take up to a week to ship, well after two weeks I still hadn't got a notification they shipped so I emailed them and got their very unprofessional response [It'll b on it's way soon hun xx]”

I waited 2 months after my order date and gave them them the benefit of the doubt that they just forgot to email me a tracking number. However they never sent me one and when I emailed them I received an unprofessional response like the other customer above. Do not recommend at all.

I ordered over 2 months ago and I still haven’t received it. I emailed them multiple times and all they say was hey bb were experiencing delays bc or corona or whatever like I just wanted to know the shipping updates

I don't ever write reviews but I thought I would write a review for this store because of everyone else's bad experiences. I ordered two cargo pants from them on December 19 and it didn't ship out until January 15 and I received my package on January 28. Although it took a long time for my package to get shipped out, I decided not to email them and just wait it out because I knew they were being affected by COVID. They still managed to ship out my package without me having to email or DM them, you just need to be patient when ordering from them!
Taking off two stars for the shipping times but other than that, It's a great store with good selection.

I really would warn anyone against ever buying from here. I ordered two pairs of demonias from Goodbyebread and they said it would take up to a week to ship, well after two weeks I still hadn't got a notification they shipped so I emailed them and got their very unprofessional "It'll b on it's way soon hun xx".
Finally after a month they shipped and I got them. The one pair fit the other didn't so I needed to return them, I was a little annoyed I had to pay shipping to send them back but whatever. I promptly sent them back which originally was for a store credit. Over two weeks again go by there is an update on their site that my return was received yet I had no store credit. I finally emailed them again and they asked if I wanted store credit or a refund to my card, since I've already had so many issues I asked for a refund which they said would get to me in 5-10 business days. WELL another 20 days goes by and I still hadn't got money back in my account, I was frustrated and at this point assumed I was just going to have to take this up with my credit card company. I emailed them in one last effort and this time finally I got my refund. If you want demonias just go somewhere else this hassle is not worth it. This whole thing lasted just under 3 months just to get some shoes and get my money back for the pair that didn't fit.

I see a lot of people writing negative reviews, because their parcel was late, something that is a matter for transport companies and not Goodbye bread. Personally, my package was delayed due to the condition of the covid and the shipping companies, but the company helped me a lot. Shout out to Tiffany, she was always there, helpful and kind. Best customer service. I purchaced the avril black cargo pants and worth every dollar! Of course I will buy again and recommend it to everyone. It was worth the delay. One thing I would like to know is that I will pay extra taxes (customs), because I thought it was within the shipping costs.
Greetings from Greece!❤️

My package was taking forever to even just be sent out. Meaning my order didn’t even leave their warehouse for 3 weeks until I just gave up and asked for a cancellation and refund. Their customer service takes forever to get back to people. I’m hoping I’ll at least get my refund.

Do not order here! I did (without reading reviews before) and I waited for a few weeks. Then I was trying to contact them but I only got an automatically answer. They couldn't tell me anything. They "were trying" everything they could. So I was done after a month. I reported at paypal that I didn't receive anything and I wanted my money back. And suprice suprice that day I got an email "your order has been chipped". Like if they knew mmm.... Paypal made me wait a while. And there it was after 1,5 month I had the suprice of an extra payment of import duties. I didn't even dare to try returning a shirt because it was to small.... waist off money... And the clothing are not good quality..

Don’t waste your time. I ordered a pair of their cargo pants, and when they came, they had the tag from the original company attached. They are from the brand Rothco, and sell for $15 cheaper on their website. Goodbye bread just markets them as their own and marks up the price. Not only that, they take forever to process orders. It took nearly a month for them to process mine. If you don’t mind waiting, go ahead. But if you want to buy the cargo pants directly from the company for cheaper and faster shipping, just order from another site.

They have the worst customer service. I ordered 2 items on November 28th. I had to pull teeth to get my tracking information. Their phone number for customer service doesn’t work so I messaged them. It was automatic response every time. One item got sent a month later with no tracking. The second item had a label created December 30th and I still haven’t received it (why did it take over a month to create a label). I also had to send a bunch of messages just to get a response. I will never buy from this company again! 0/10

i had an issue where i ordered the wrong size of pants and customer service helped me fix it. the person who helped me was very nice and efficient. she worked quickly to make sure my order was fixed before it got shipped out. if i need help i do feel encouraged to contact support again, thank you!

i ordered my clothes a month ago and still haven’t gotten them. i have no idea where my clothes are and i’ve contacted them and i still haven’t even gotten a tracking number and it’s been a month so i don’t know what’s going on at this point it’s just annoying i wanted my clothes way before christmas and i didn’t get them (i ordered my clothes november 29) and yes i understand that covid is a thing but i order clothes from a different website november 28 and i already have them.

Horrible communication! We understand there is a delay due to covid but you guy’s have to let people know, if you sent out the orders or if it’s just sitting at usps. let everyone know where their package is.

I placed an order in December 3rd for my daughter and here I sent in Christmas Eve with NOTHING! I purchased these items for Christmas for my daughter and I’m so disappointed to not have the items for her. Yes I contacted customer service and received the same BS email that it was a result of covid. EVERY single order I have placed with other companies have been received. And those items were ordered after my order with Goodbye Bread. This company should be ashamed that Christmas for my daughter will not include all the things she wanted even with us ordering with plenty of time to spare! Yes I want a full refund.

The absolute BEST costumer service and care ive ever seen on an online and irl store!! amazingly cute clothes too and just real genuine nice people. 10000/10 experience im so in love with the clothes i got and a great place to get christmas presents! extremely happy with my purchase and id recommend to all my friends any day of the week :))))

After reading the reviews, I was extremely skeptical about placing an order with them, but I decided to give it a try because I found some boots that I really liked. I had never gotten a pair of boots before and the ones they had in their page were the ones that most called for my attention out of all the pairs I had seen online (that I could afford). It’s also important to note that I ordered these shoes during their cyber week sale, so I was surprised about how fast they got to me considering there was a high volume of packages to be sent and the amount of reviews that had a bad experience with their orders.

The reason for the 4-star review is mainly for two reasons: first, I did receive an e-mail with the shipping confirmation, but it didn’t have the tracking number in it, so it made it hard to find the tracking number, but in the end I was able to track it in the Shop app; second, the inside textile of one of the boots is falling/unsticking from the top, the visible part of the shoe. I didn’t expect that, but keep in mind that is what you’re paying for when you buy an inexpensive pair of shoes. I did do my research on Koi footwear before purchasing this pair of boots, and the size I got fits me nicely (I’m a size 8, sometimes 7.5 depending on the shoe brand), but when it comes to sneakers, you may want to size up.

They say their employees wear the things on they sell as well and that you can reach out to them to ask questions about their products, which sounds great, but when I tried to do that, it took me to an empty page.

Back to the issue about the boots, I saw online other people had other types of problems with their own pair of Koi footwear shoes, so I wasn’t exactly surprised when mine arrived with that problem. I wish I could swap them for another pair, but I’m not sure that’s possible and honestly, based on other reviews, I’m not sure I want to go through the trouble with customer service. That’s the only problem I have with my product, the rest of it looks fine so far, I just hope it doesn’t cause much trouble because I really like these boots and I hope they last me a while.

Lastly, would I recommend Goodbye Bread to someone? Maybe! Don’t know if I would recommend it to everyone, as it is a bit more pricey than some can afford, especially when it comes to clothing, but if you really like something, do your research on the item before you buy it (if possible)! Plus, they have the option of paying in installments, so you might as well give it a shot! Since I haven’t bought any clothing from them, I’m not sure if I have an entire picture of what to expect from them yet, but I think I might buy from them again in the future if they have something that captivates me. :)

Don’t listen to that fake a** Covid crap as to why your package is delayed and for the non response when it comes to customer service . I work in shipping and see hundreds of orders a day along with making them as well and we have a three day turnaround AT MOST. What it is is that you guys have p*** poor management, time management, and no drive to run a successful business. Tryna bite off dolls kill with your tacky slang. If I’m emailing you about a order that I have been waiting on for over a month, I DONT NEED THE SLANG AND THE CRAPPY GRAMMAR. Show me professionalism. Explain the crappy reviews of service before Covid then ...

I would not purchase anything again from this store. It took over two weeks to get my Items. The items are too big. I order cargo pants, which are men’s sizes (they should state that in the item description). I returned my items nearly a week ago and no one has even responded to my email. Their phone number is a joke. Facebook chat they don’t respond to. I feel I am truly out of my money. Buyer Beware.