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See what reviewers are saying

Rated 5 out of 5 stars

Fantastic service! After a really bad experience a few years ago posting my phone to another provider, I was a bit hesitant, but i needn’t have worried. They sent me the packaging quickly, and consi... See more

Rated 5 out of 5 stars

Sourced the company via Compare and Recycle, which gave the best price on Monday. Sent off my iPad securely packaged same day and by Special Delivery via Royal Mail, I received an e-mail the following... See more

Rated 5 out of 5 stars

A great one stop shop for gadget recycling who offered the best price from the comparisons that I did. Some other schemes offered as low as 50% of the value given by goodbye gadgets. They even sorted... See more

Rated 5 out of 5 stars

Sold my iPhone 5c to this company and was very impressed with the efficient communication with dean who sorted out any problems! Was priced down due to some dents etc however still received higher tha... See more

Company details

  1. Cell Phone Recycling and Unlocking Service

Information provided by various external sources

We are a Mobile recycling group that wants to make sure every customer is happy with there selling experience to us! We want to make it simple and as easy as possible for every customer. We have thought about the ins and outs of the whole process so it should be very simple for you to receive your cash into your account! We will be making sure we offer the best price by keeping up to date on all devices that we recycle on our website so you always get the best possible price for your gadget!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

170 reviews

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Rated 5 out of 5 stars

Great service

It was a great service fast payment and when I received the packaging it was a tracked package from when I posted it. They received two days later.

July 28, 2015
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service - will use again!

Found this company after searching for which website would give me the best value for my old iPhone. I had previously never heard of Goodbye Gadgets so was a little cautious. I enquired before hand and explained that my phone just had one small fault, they offered me a good price and their customer service was fantastic. They got back to all my messages right away and paid as soon as I accepted their price. If I have devices to recycle in the future, I'd happily use them again.

July 27, 2015
Unprompted review
Rated 2 out of 5 stars

ok service but not true to there word

Sold my s6 edge to them and was quoted £408 I received a txt 2 days after posting at 7.35pm offering me £388 saying the screen had deep scratch on it I asked for pictures to show this and never received them I still sold it to them as they still gave a bit more than other company's so be careful dealing with this company take pictures of your items before you send them

July 25, 2015
Unprompted review
Goodbyegadgets logo

Reply from Goodbyegadgets

Hello Russ,

Sorry to hear you was not happy with our service, We offered the best price on the market for the current condition of the phone. I have checked and pictures were supplied to you showing the deep scratches we also offered to return the phone to you free of charge so you would have not been out of pocket.

Yours,

Dean

Rated 5 out of 5 stars

Excellent service and happy customer :) thank you

I was a bit wary at first due to the prices they were offering, i just thought it was too good to be true. i sent my phone to goodbye gadgets and within 2 days the funds were in my bank. im so pleased with this company, best quotes by far and very trustworthy. thanks again goodbye gadgets :)

July 25, 2015
Unprompted review
Rated 5 out of 5 stars

Great

I decided to trade in my phone after having no end of problems trying to sell it online. Wish I'd done this first!
Straight forward service, postage items arrived quickly and the money that was quoted was in my bank when they said it would be.
Great communication too, everything was explained step by step & when I'd forgotten to enclose the required documents, I was informed everything would be fine. It was.

July 22, 2015
Unprompted review
Rated 5 out of 5 stars

Exactly what it said on the tin....

Sourced the company via Compare and Recycle, which gave the best price on Monday. Sent off my iPad securely packaged same day and by Special Delivery via Royal Mail, I received an e-mail the following day to confirm receipt and a following e-mail to tell me me it had passed it's testing the full amount would be paid. I've checked my bank account this morning (Wednesday) to see the quoted amount paid into my account, a seem less, simple and efficient service. Thank you.

July 22, 2015
Unprompted review
Rated 2 out of 5 stars

Be very wary

Chose this company because they offered the best price. Everything seemed fine until they contacted me to tell my phone had arrived with a deep scratch on the screen,which would obviously impact the price they could offer. Thee was definitely no scratch on the screen of the phone and it was sent in its original packaging,so unlikely it happened in transit.
My trust in this coming us zero. Suggest taking photos if your device before you send it to stop mysterious damage from occurring to your device.

July 20, 2015
Unprompted review
Goodbyegadgets logo

Reply from Goodbyegadgets

Hello David,

Sorry to hear you was not happy with our service, i did check the phone myself and can confirm there were deep scratches on the screen. We did offer a revised offer but also said if you were not happy with the amount we would return to you free of charge so you would have not lost any money, you choose to proceed with the trade-in, we offered the best price on the market for the condition the phone was in.

Yours,

Paul

Rated 5 out of 5 stars

Good Company and Service

I must admit I was sceptical.
But all they state on their tin (their website) was accurate and true. Payment to me 2 days after item was sent to them.
Positive experience.
Thank you.

July 20, 2015
Unprompted review
Rated 5 out of 5 stars

Amazing service

Was recommended by my brother to use these and sold my iPhone 5 on here and got the best price Around. Accidentally left my iCloud on it and got a text with instructions on how to clear, money then immediately in my account. Couldn't be happier with the service and the ease of it, will use again.

July 18, 2015
Unprompted review
Rated 1 out of 5 stars

False claims in an attempt to pay less

Having sent my fone off in fantastic condition knowing that the fone worked perfectly and the camera 100% as I used it daily for work, I received a txt from Dean saying my camera was faulty and it was showing a purple picture. So now £92 was reduced to £62. I refused and requested my phone to be sent back to me. As expected, when i received my phone back, nothing is wrong with my camera ! Nice try guys, better luck next time. Wonder how many times they have got away with it ?

July 15, 2015
Unprompted review
Goodbyegadgets logo

Reply from Goodbyegadgets

Hello Joseph,

Sorry to hear you was not happy with revised price, i can assure you your device does have the common purple camera fault (google search HTC m7 purple camera) this is more noticeable in the dark. We did return the device to you free of charge so you have not lost out.

Yours,

Dexter

Rated 5 out of 5 stars

Outstanding service!

The process was very easy, I had a ready paid envelope sent to me and then I sent my old Iphones and recieved payment within 3 days. The great thing was that someone from the company updated me via text everytime there was a new update. Great service and the person that served me by the Name of Dean was really helpful. Thanks!

July 14, 2015
Unprompted review
Rated 5 out of 5 stars

great service from new provider

Wary of my order as new company on the market but once I had sent off with shipping label provided by them I got the best price, best service and a speedy transaction.

Will use again in the future.

July 13, 2015
Unprompted review
Rated 5 out of 5 stars

very fast service fast response very reasonable

used goodbye gadget to sell 2 iPhone 6 very fast service,hassle free and a good price paid money was in my account the same day thanks again

Used goodbuygadget for a second time very happy with the service again

Kind regards

Craig Orr

July 12, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent service

This company was great at communication and keeping me up to date with the sale of my handset. Highly recommended, very fast!

July 9, 2015
Unprompted review

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