While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the website and user experience, citing issues with server downtime, data collection, and overly complicated processes. Customers also reported problems with billing and subscription policies, finding them frustrating and not respectful of assets they had paid for. There were also concerns about the inability to freely experiment with tools due to high costs for basic operations. Some people were dissatisfied with the staff, describing them as unhelpful, incompetent, and difficult. Reviewers also mentioned issues with products, including quality concerns, unexpected faults, and appliances not meeting expectations. Conversely, some people were satisfied with the service and staff, highlighting their professionalism, attentiveness, and willingness to go above and beyond.

What people talk about most

Website

Users describe negative interactions with the website. Many reviewers report issues with logging in, being... See more

Service

Customer experiences with service are ambiguous, with some reviewers praising exceptional service, quick... See more

Product

Reviewers highlight ambiguous aspects of product quality and functionality. While some customers praise... See more

Staff

Customers consistently note ambiguous experiences with staff. Many reviewers praise the staff for being... See more

User experience

Customers had negative experiences with user experience. Many reviewers found processes needlessly... See more

Based on these reviews

Rated 2 out of 5 stars

There's no way to experiment freely with this tool since basic operations like text-to-speech cost a ton.

Rated 3 out of 5 stars

edwards coaches responded very promptly to our negative comments on our cancelled holiday. some of their comments were fair its always good to be reminded of terms and conditions and what good custom... See more


2.3

Poor

TrustScore 2.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ethical Failure & Cynical Support: A Professional User’s Warning

As a professional creator, I subscribed to Gemini Pro expecting a tool for productivity. Instead, I encountered a systematic failure of service and a support experience that can only be described as a 'theatre of the absurd.'

Despite paying for a 3-video daily quota, the system consistently failed, deducting credits for its own internal hallucinations and technical glitches. When I sought support (Case 2-3404000040849), I was met with a deliberate strategy of attrition. For weeks, I was shuffled between assistants (Iya, Olivia, Jhay) who provided contradictory, technically illiterate instructions—including requests to record my subscription process for a service I already owned.

Even after Google admitted this was a 'known issue,' they refused to provide a fix or manual credit restoration. Instead, they attempted to divert my formal complaint into a 'product feedback' loop with no accountability.

This is more than a technical bug; it is a profound ethical failure. A company with Google’s market share should not use polished institutional language to mask total disregard for its users' time and professional investments. I have cancelled my subscription on ethical grounds. I refuse to fund a tech giant that prioritizes cynical scripts over basic professional respect.

Consumer Advice: Do not rely on this service for professional workflows. The support is designed to make you quit out of sheer exhaustion, not to resolve your problems.

March 22, 2026
Unprompted review
Rated 1 out of 5 stars

Disappointed

Horrible experience, disabled my new job account . I woke up this morning thinking Google would resolve the issue they send an email saying they have but the account is still disabled. Google charges your company for using their services. They need another company because google is really annoying

March 29, 2026
Unprompted review
Rated 1 out of 5 stars

I was hired at a new company and they…

I was hired at a new company and they sent my credentials to create gmail account. I created the account and google disabled the account with some nonsense saying I had too many gmail accounts. I have 2 and one for my business account where I work a part time job. Google is really ridiculous.

March 28, 2026
Unprompted review
Rated 1 out of 5 stars

My experience with royalbabes.shop was…

My experience with royalbabes.shop was very bad, and I want to warn others.

They contact people through WhatsApp and first ask about your budget. Based on your budget, they send pictures of different girls and ask you to choose one.

After you select a picture, they ask you to come to a specific hotel or location, saying the girl is waiting there. Then they tell you to pay their driver outside before entering the room.

In my opinion, this whole process is very suspicious and seems like a scam. I strongly advise everyone to be very careful and never send or hand over money without proper verification.

March 28, 2026
Unprompted review
Rated 1 out of 5 stars

8 days locked out of a paid service due…

8 days locked out of a paid service due to a known bug. Was passed between 4 different support agents (Olivia, Iya, Vince, Jill) — each one repeated the same script: 'we escalated your case, wait 24 hours'. The bug was confirmed by their own engineering team in writing, but they refused any compensation or timeline for a fix. The worst part: their BBB response team claimed they had 'no record' of my account while their supervisor was actively managing my case. This is not a support team — it's a delay machine designed to outlast frustrated customers.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Google.com looks like one of the most…

Google.com looks like one of the most useful and reliable websites on the internet because it serves as the main entry point to Google Search and the wider Google ecosystem, including products like Gmail, Gemini, Android, and Google Workspace. Google says its mission is to organize the world’s information and make it universally accessible and useful, and the company traces its origins to 1998, founded by Larry Page and Sergey Brin.

March 27, 2026
Unprompted review
Rated 1 out of 5 stars

Google Business Profile lost my reviews

After having a Google Business Profile for 13 years - I updated my url - and google suspended my profile.
Highly detrimental for a solopreneur in a competitive industry. After 6 weeks, the profile is back up - but my 50 reviews collected over 13 years have disappeared.

March 27, 2026
Unprompted review
Rated 2 out of 5 stars

Google is okay.

Google has too many ads and takes so much personal data from us. It's okay. Their products such as Gemini aren't that good. Gemini keeps hallucinating.

March 26, 2026
Unprompted review
Rated 1 out of 5 stars

Disgusting psychopathic CIA tool

They control all android phones except the ones from Iran, Russia and China. They continuously spy on you and send transcripts to be studied by AI.
They know your porn, intimacy and psychological profile. Not just yours but of everybody else's including those of judges, policemen, military men, politicians, etc. That's why Google is not allowed in certain places.
The cookies and privacy thing is BS since they can use Chrome or software backdoors to tap in to what you look for online. The next step if to put everybody a wrist "health" device to analyse their emotional responses when they see videos or go online. That is to say they know what your emotional responses are even when you don't say a damn thing. This is 1984 on steroids. The pinnacle of capitalism.

March 26, 2026
Unprompted review
Rated 1 out of 5 stars

Rip Off. Plain and Simple.

Okay, so I bought the "lifetime" subscription thinking I was set. Turns out, "lifetime" only lasted until they decided to rebrand and make a "new" version. Now I gotta pay AGAIN for features that were already included in what I PAID FOR. Support just shrugged. Absolute garbage. 🗑️

March 14, 2026
Unprompted review
Rated 2 out of 5 stars

I’d like to complain about the servicI'm disappointedes…

I’d like to complain about the services and prices. Things are getting worse and worse year on year. There are regional restrictions, dynamic pricing and delays. Some apps on the phone won’t launch without a working Google Play, and it might not recognise the licence and label it as pirated software.
It’s a good thing I didn’t buy a Google Pixel phone; that would have been really disappointing.

March 24, 2026
Unprompted review
Rated 1 out of 5 stars

centra Bedfordshire council

So let me get his right central Bedfordshire council have increased the council tax and are providing less for it
They are missing collections due to a supposed fire
This is not the first time
The Green garden waste is an additional charge on top of the hike. This used to be part of the council tax and is now charged separately and has also gone up
The collection for this is also missed.
Just waiting for the food bin waste to be charged separately and we will have a council that have a full set on the only job they do for you
Please don’t get me started on pot holes and damage to vehicles
I suppose they will want your vote for a overpriced service that includes the counsellor’s
So where is my credit on services paid for and not delivered !!!!

March 23, 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look