I came in looking for a pair of hiking boots, the staff were incredibly knowledgeable and the selection of boots on offer was good. I spent about 45 minutes buying a pair of boots and was served b... See more
Company replied
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See what reviewers are saying
Friendly, knowledgeable & helpful staff who go the extra mile to make sure I left with the right walking shoes. Claire especially stands out for great customer service. Well done Go Outdoors!
Company replied
This shop is as asset to Altrincham. A really friendly store with a good level of stock. The staff are really welcoming and really know their stuff about the different clothing and equipment. I was se... See more
Company replied
I went into the Altrincham store looking for a shorter length waterproof jacket and was served by Claire, she was very knowledgeable and found exactly what I was looking for. Claire then told me about... See more
Company replied
Company details
About GO Outdoors - Altrincham (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
72 George Street, WA14 1RF, Altrincham, United Kingdom
- 0161 694 8861
4.8
Excellent
357 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Great Altrincham store…
Just recently been to Altrincham store a few times. Scott and the team are brilliant. Always welcoming and helpful, very knowledgeable in products and offer great advice.
January 5, 2025
I wish I’d got the guy’s name at the…
I wish I’d got the guy’s name at the Altrincham store. He was so kind and helpful. He went out of his way to guide me with my map reading
January 6, 2025
Easy hassle free transaction
January 2, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from GO Outdoors - Altrincham (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Very helpful and pleasant assistant
Very helpful and pleasant assistant. Item I required was available and l also got my discount card ready for some Christmas shopping.
December 5, 2024
Reply from GO Outdoors - Altrincham (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
go outdoors jackets &boots
always love to go into go outdoors great bargains and always good quality, people are very professional and helpful plus it's dog friendly, the discount card is excellent to would really recommend a visit.
December 3, 2024
Reply from GO Outdoors - Altrincham (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
I was in need of a sleeping bag as I…
I was in need of a sleeping bag as I was homeless at the time, feeling very tired and sad, the smiling face and great advice from the staff at the Altrincham branch left me with a good feeling of hope and I left with a joyous smile. Will definitely be frequenting there in the future. Best Blessings. B. Logan
November 28, 2024
Reply from GO Outdoors - Altrincham (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Really helpful staff
Really helpful staff. GO had everything I was looking for, plus great discount with the GO card
November 18, 2024
Reply from GO Outdoors - Altrincham (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Body warmer.
I wanted a body warmer for a sick friend and managed to find the exact one for very reasonable price and colour was what I wanted.Staff were helpful and friendly to.
November 6, 2024
Reply from GO Outdoors - Altrincham (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Helpful and knowledgeable staff
I had a problem with my 4 day old fleece- split seam - but the girl on the till in the altrincham store couldn't have been more helpful. I now have a new problem-free fleece
October 27, 2024
Reply from GO Outdoors - Altrincham (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great staff at Altincham
Great staff who helped me chose a new waterproof... and also advised me I could use my Blue Light Card for extra discount.
October 11, 2024
Reply from GO Outdoors - Altrincham (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Helpful and knowledgeable
Had a great experience choosing walking shoes and being assisted by Declan today. He was very knowledgeable and friendly.
October 18, 2024
Unprompted review
Reply from GO Outdoors - Altrincham (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Super friendly and incredibly helpful
Super friendly and incredibly helpful. Thank you
October 10, 2024
Unprompted review
Reply from GO Outdoors - Altrincham (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Bought a couple of chairs
Bought a couple of chairs, excellent chairs, very comfortable. Staff in shop really helpful - my GoOutdoors card had expired, helped me with another leading to reduced cost for chairs.
September 11, 2024
Reply from GO Outdoors - Altrincham (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Very helpful with choice of walking…
Very helpful with choice of walking shoes, assistant had good knowledge of products and suitability for my needs.
August 26, 2024
Reply from GO Outdoors - Altrincham (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Amazing staff
The young woman on the till was very helpful she helped me find everything I needed for my daughters residential trip and set up my go outdoors loyalty card which saved me over 100 pounds, I wish I had got the woman's name because she was brilliant..we will definitely be back!
August 17, 2024
Reply from GO Outdoors - Altrincham (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Altrincham (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Friendly helpful staff
Friendly helpful staff. Good value purchases with loyalty card.
August 21, 2024
Reply from GO Outdoors - Altrincham (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Unrealistic timeframe
Being forced to collect my parcel within 24 hours felt unnecessary.
August 1, 2024
Reply from GO Outdoors - Altrincham (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Great Advice!
A very helpful lady gave me some tips when I was looking for a Waterproof Jacket. (I have previously bought a waterproof jacket from a different company, that let the water in.) I followed her advice and went away with a lovely Waterproof jacket. I am a very happy customer!
July 31, 2024
Reply from GO Outdoors - Altrincham (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
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