Claire was so helpful & kind re my purchase of 2 OEX chairs & matching table. She demonstrated their functionality, reserved them for me for a few days and made the final transaction a pleasure, thank... See more
Company replied
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I came in looking for a pair of hiking boots, the staff were incredibly knowledgeable and the selection of boots on offer was good. I spent about 45 minutes buying a pair of boots and was served b... See more
Company replied
Friendly, knowledgeable & helpful staff who go the extra mile to make sure I left with the right walking shoes. Claire especially stands out for great customer service. Well done Go Outdoors!
Company replied
This shop is as asset to Altrincham. A really friendly store with a good level of stock. The staff are really welcoming and really know their stuff about the different clothing and equipment. I was se... See more
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Company details
About GO Outdoors - Altrincham (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
72 George Street, WA14 1RF, Altrincham, United Kingdom
- 0161 694 8861
4.8
Excellent
357 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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13/06/24 purchased shorts
On the 13/06/24 I purchased a pair of shorts from the Altrincham store, which was busy with customers plus a stock delivery.
Unsure if I wanted a size 10 or 12, Alex, (who normally works at the Macclesfield branch) advised a size 12 had just arrived but needed to be unpacked.
As the Alty store was busy, I suggested I come back in a couple of hours to give him and his colleague more time to serve the existing customers and deal with the delivery.
When I returned, Alex had located the size 12, advised he would put the size 10 aside (in case the 12 were too big) and to ensure I let the Alty branch know which size I wanted to keep.
Alex was courteous, attentive, and served his customers with a smile. Above all, he went the extra mile for me, the customer. Brilliant experience.
June 13, 2024
Reply from GO Outdoors - Altrincham (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Very helpful staff especially Chris T…
Very helpful staff especially Chris T who was highly knowledgeable about product range based on personal experience.
June 17, 2024
Unprompted review
Reply from GO Outdoors - Altrincham (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Amazing customer service
Amazing customer service. The team and Chris were really helpful. Thank you
June 13, 2024
Unprompted review
Reply from GO Outdoors - Altrincham (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Even got extra discount for being in…
Even got extra discount for being in National Trust
May 31, 2024
Reply from GO Outdoors - Altrincham (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Good te t but only for one not two
May 31, 2024
Reply from GO Outdoors - Altrincham (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Lovely staff
Lovely staff, really helpful. Would never think to buy online when I have this shop in town. Lots of stock too for a small footprint, found everything I was after
May 23, 2024
Reply from GO Outdoors - Altrincham (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Metro Centre Gateshead
Metro Centre Gateshead, very helpful staff member also a good salesman, purchased exactly what I needed and will visit again. That may result in 5 stars. David Killens.
May 6, 2024
Reply from GO Outdoors - Altrincham (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent!
Such helpful and kind staff. Excellent recommendations and guidance from Chris T.
May 4, 2024
Unprompted review
Reply from GO Outdoors - Altrincham (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Altrincham (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great shop and great staff
Love this shop and it’s super convenient having one in Altrincham. Always has everything I need despite it being a smaller shop. Chris T was super friendly and helpful with my click and collect order.
April 26, 2024
Unprompted review
Reply from GO Outdoors - Altrincham (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
The assistant was extremely helpful and…
The assistant was extremely helpful and pleasant
April 24, 2024
Reply from GO Outdoors - Altrincham (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Altrincham (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Good store and a great selection of…
Good store and a great selection of goods. Nicely served by Chris T. Will shop again at the store again.
April 4, 2024
Unprompted review
Reply from GO Outdoors - Altrincham (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
retailing good quality clothing as a…
retailing good quality clothing as a reasonable price and good service in store
April 10, 2024
Reply from GO Outdoors - Altrincham (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Really pleasant & cheerful staff
Really pleasant & cheerful staff, got exactly what we needed!
April 11, 2024
Unprompted review
Reply from GO Outdoors - Altrincham (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Really helpful service from Chris T
Really helpful service from Chris T, found exactly what we needed.
April 4, 2024
Unprompted review
Reply from GO Outdoors - Altrincham (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
I joined asa member and still saved a…
I joined asa member and still saved a huge amount on the jacket I bought. I’ll be back.
April 4, 2024
Reply from GO Outdoors - Altrincham (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Very helpful assistant Chris T
Very helpful assistant Chris T. I got everything on the kit list I needed for my grandson’s hike with his Cub pack later this month. Advice from Chris was useful and I much appreciated the service I got. Happy to recommend and I will return to get more goods in the future.
April 4, 2024
Unprompted review
Reply from GO Outdoors - Altrincham (Express)
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Great stock and lovely staff
Wanted thermals for skiing. Had just the right things. Very helpful lovely staff.
March 14, 2024
Reply from GO Outdoors - Altrincham (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
The quality of products that i bought…
The quality of products that i bought made me thrilled. The wide range of products you have also is a very outstanding feature.
March 20, 2024
Reply from GO Outdoors - Altrincham (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
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