GO Outdoors - Bakewell (Express) Reviews 

160
TrustScore 5 out of 5

4.9

Rutland Square Unit 3, DE45 1BT Bakewell, England, GB


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Rated 4 out of 5 stars

I visited the shop in Bakewell twice recently, each time to buy a pair of walking boots, once for my son and once for my partner. Each time, my family members said they were very pleased with the serv... See more

Company replied

Rated 5 out of 5 stars

My wife and I were looking for walking trousers and a few other things. Bakewell was hot, humid and heaving with visitors but Roger immediately gave us his undivided personal attention. He was courteo... See more

Company replied

Rated 4 out of 5 stars

The efficiency of your staff and the knowledge he had, Rogo was able to get what I wanted swiftly.

Company replied

Rated 5 out of 5 stars

James, Zach and Toby were amazing. They were friendly and helpful. I was midway through a camping weekend and needed some extra supplies and they helped me find everything I needed. My wife, waiting a... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Bakewell (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Rutland Square Unit 3, DE45 1BT, Bakewell, England, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

160 reviews

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1-star

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4.9

All reviews

(160)

35,333 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful

James, Zach and Toby were amazing. They were friendly and helpful. I was midway through a camping weekend and needed some extra supplies and they helped me find everything I needed. My wife, waiting at the campsite with a busted Achilles, was thrilled with my purchases. Great work, lads!

July 25, 2026
Unprompted review
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Reply from GO Outdoors - Bakewell (Express)

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service

Roger at Go Outdoors Bakewell was really helpful is getting me the best deal. The other members were also really friendly and offered help whilst I was instore. Thank you!

July 22, 2026
Unprompted review
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Reply from GO Outdoors - Bakewell (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I went to the shop to buy walking…

I went to the shop to buy walking trainers and Morgan served me. She was superb, patient, helpful and very knowledgeable. I love shopping at your stores and your staff are !’ so good. Please never reduce staff numbers. Finally, James at the till was great as well.

July 22, 2026
Unprompted review
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Reply from GO Outdoors - Bakewell (Express)

Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

James made us feel welcome

James made us feel welcome and his views on camp chairs was extremely helpful.

July 18, 2026
Unprompted review
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Reply from GO Outdoors - Bakewell (Express)

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

My wife and I were looking for walking…

My wife and I were looking for walking trousers and a few other things. Bakewell was hot, humid and heaving with visitors but Roger immediately gave us his undivided personal attention. He was courteous and helpful, and clearly knew his stuff. Combine that with his sense of humour and you can understand why we actually enjoyed our shopping trip. Thanks, Roger!

July 12, 2026
Unprompted review
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Reply from GO Outdoors - Bakewell (Express)

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

James was fantastic and very helpful…

James was fantastic and very helpful with my purchase 😊

July 11, 2026
Unprompted review
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Reply from GO Outdoors - Bakewell (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

James was a great help

James was a great help in finding me a little waist pack, the only pack in town that suited my needs. Happy! 🙂

July 8, 2026
Unprompted review
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Reply from GO Outdoors - Bakewell (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer service and value for…

Great customer service and value for money

June 28, 2026
GO Outdoors - Bakewell (Express) logo

Reply from GO Outdoors - Bakewell (Express)

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff member Ruby from GoOutdoors in Bakewell

My husband and I were nearby Bakewell for the weekend to do some hiking, but I needed new boots as my last ones didn’t last. We went in looking for some good quality walking boots in Bakewell GoOutdoors and Ruby helped me out. The boots I bought are the best things I have ever put on my feet! She was so lovely and helpful, and she knew what she was doing. Thanks Ruby!

June 26, 2026
Unprompted review
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Reply from GO Outdoors - Bakewell (Express)

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Successful shopping trip

We were looking for a pair of walking boots. Roger did not hesitate to bring required sizes for my husband to try on and he stayed with us throughout the process and it felt reassuring that we were listened to but not rushed.
Genuinely supportive customer service like this is hard to find and we would not hesitate to return to this shop. Thank you Roger for making this shopping experience one to remember for all the right reasons!

July 1, 2026
Unprompted review
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Reply from GO Outdoors - Bakewell (Express)

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great selection of shoes

Great selection of shoes and I was very impressed with the price, A lovely young lady named Ruby helped us, she was very polite and ran up and down stairs to fetch different styles and sizes on a red hot day without complaint! We will definitely return

June 27, 2026
Unprompted review
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Reply from GO Outdoors - Bakewell (Express)

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Roger was very helpful

Roger was very helpful
In helping me sort out a pair of replacement Merrells. Good product knowledge.

June 11, 2026
Unprompted review
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Reply from GO Outdoors - Bakewell (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

James and Toby are awesome

James and Toby are awesome , over from Aussie visiting family , these 2 guys really know what customer service is with a smile

June 17, 2026
Unprompted review
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Reply from GO Outdoors - Bakewell (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Toby was great

Toby was great - he went out of his way to be helpful showing good knowledge and understanding.
He is a credit to the company.

June 19, 2026
Unprompted review
GO Outdoors - Bakewell (Express) logo

Reply from GO Outdoors - Bakewell (Express)

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Although a smaller outlet in Bakewell

Although a smaller outlet in Bakewell, Derbyshire, they have a very good selection of walking boots, particularly the make that I prefer. The assistant was very helpful and friendly and would certainly be the reason I’d use this Go Outdoors again

June 19, 2026
Unprompted review
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Reply from GO Outdoors - Bakewell (Express)

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Roger helped us find a walking bag that…

Roger helped us find a walking bag that suited all of our needs, we probably would’ve left the shop and purchased from online if he didn’t help, we couldn’t have found it without him. He was very friendly and approachable. 10/10 legend

June 13, 2026
Unprompted review
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Reply from GO Outdoors - Bakewell (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Toby was really helpful

Toby was really helpful, friendly and efficient. Nothing was too much trouble and we got everything we needed (and more!) Thank you Toby 🙂

June 6, 2026
Unprompted review
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Reply from GO Outdoors - Bakewell (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good service

We went there to get a rucksack for summer camp. Staff Roger is very helpful, explained what size is ideal, compared the quality and helped us to try it on. We are very pleased with the service.

June 10, 2026
Unprompted review
GO Outdoors - Bakewell (Express) logo

Reply from GO Outdoors - Bakewell (Express)

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The staff at the store were very…

The staff at the store were very knowledgeable and helpful

June 6, 2026
Unprompted review
GO Outdoors - Bakewell (Express) logo

Reply from GO Outdoors - Bakewell (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service today from Assistant…

Excellent service today from Assistant 5/1.
Went in for a very small item but came out with a pair of walking boots. Great prices.

June 10, 2026
Unprompted review
GO Outdoors - Bakewell (Express) logo

Reply from GO Outdoors - Bakewell (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

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